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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Public transport tickets
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Supervised childcare/activities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Secured parking
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Garage
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Prime CBD Location
Located in the heart of Melbourne's CBD, Pullman Melbourne on Swanston offers easy access to Bourke Street Mall and its array of shops, restaurants, and cafes.
Dining Experience
Indulge in a culinary journey at Eva's Restaurant & Bar for all-day dining or savor woodfired pizzas and local beverages at Blossom Rooftop Bar, boasting stunning views of Melbourne city.
Modern Amenities
Relax in style in our spacious and contemporary guest rooms equipped with top-notch amenities such as a 55-inch TV, FOXTEL Business, Nespresso machine, GHD straightener, and BOSE wireless sound system.
Immerse yourself in the vibrant city life with attractions like Rod Laver Arena, Crown Casino, and Melbourne Convention and Exhibition Centre just a short tram or vehicle ride away. Book your stay now for an unforgettable Melbourne experience at Pullman Melbourne on Swanston.
Please note, there is a 1.4% credit card surcharge when using a credit card.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that the credit card used to make the reservation and a photo identification will be required on arrival. The name on the credit card and photo identification must match the guest's name on the booking. If guests are unable to provide the credit card and photo identification the property may refuse check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for AUD 60 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great central location
The floor didn’t appear to be cleaned, or vacuumed.. rubbish behind the couch under the beds and the last guest false fingernails on the floor 🤮.. my young daughter picked them up and put them on the table
Location was great. Staff were wonderful and very helpful and pleasant. Beds very comfortable.
Breakfast should be included for the price. And the shower pressure was terrible.
Have previously stayed next door at the Mercure with friends. I’m not a fan and was delighted with my decision to upgrade to the Pullman
Noisy from my room on the third floor from construction and Tram bells!
Location.
Noisy air conditioning.
Room was great, very well appointed.
I would have liked to have controlled the lighting more, as in more control over individual lights rather than having everything on /off at once. The rooftop bar was also closed due to the public holiday, which I would have loved to have been able to access.
The location was excellent, right in the middle of the city with a tram stop literally in front of the hotel. The room is nice, spacious, and very comfortable.
Everything
Friendly Service and Happy to go out of there way to help you, With anything,
You ask, Room Service was Excellent, Meals were great. Plenty of towels,
Staff were happy to change a taxi booking for me.
Do enough information about dinner reservations, due to new staff , been unable to tell me of, due to the restaurant being closed on Sunday and Monday evenings, So didn’t realise I could order a dinner, through room service,
The room, staff, location.
In house dining menu is somewhat limited and trying to contact room service was difficult by phone leading to a convoluted process through the front desk.
The rooms are very comfortable, and the location is safe and close to everything.
There's not much I don't like! But it would be great to have an idea of when your room is being cleaned, because I was working in my room and it was difficult to work around cleaners.
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