Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Cozy atmosphere
Friendly staff
Excellent breakfast
Cons:
Cleaning staff noise
Old decoration in some rooms

Categories

Cleanliness
9
Many reviews mentioned spacious and clean rooms, though one mentioned noisy cleaning staff.
Service
9.47
Consistently highlighted as friendly and helpful across multiple reviews.
Location
9.51
Numerous mentions of excellent central location, perfect for staying in Krakow.
Room Quality
8.96
Described as spacious and comfortable, with some noting it has an old-style charm.
Amenities
8.68
Basic amenities noted positively, but some issues like old decoration were mentioned.
Value for Money
8.95
Many reviewers felt they received more than they expected for the price.
Food and Beverage
9.19
Breakfast was frequently highlighted as excellent and diverse.
Overall Experience
9.06
A consistent theme of satisfaction with several declarations of intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 04:45

Property Description

Convenient Location in Cracow’s Old Town
The Pollera, founded in 1834, is a charming hotel situated in the heart of Cracow’s Old Town. Just a stone's throw away from St Mary’s Basilica and the Main Market, this historic gem offers easy access to the city's main attractions.

Elegant Art Nouveau Design
Step into a world of timeless elegance at the Pollera, where Art Nouveau-inspired interiors greet you with wooden furniture in rich, dark hues. Each room is equipped with modern comforts like a satellite TV, a private bathroom with complimentary toiletries, and even a supply of mineral water.

Delightful Dining Options
Start your day with a delicious breakfast buffet at the Pollera or choose to have it delivered to your room for a cozy morning treat. With the option to explore nearby dining spots in Kazimierz or visit the iconic Wawel Castle, culinary adventures await just steps away.

Experience the allure of Cracow from the comfort of the Pollera. Book your stay now to create unforgettable memories in this enchanting city.

Important information:

Please note that for reservations for 4 rooms or over, different policies will apply.When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 100 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for 100 zł per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 5513 reviews
Cleanliness: 9
Service: 9.47
Location: 9.51
Room Quality: 8.96
Amenities: 8.68
Value for Money: 8.95
Food and Beverage: 9.19
Overall Experience: 9.06
K
Kamil • family_with_children • de
9
Cons:

Die Betten waren uns zu Hart

2026-06-20 • via Nuitee
H
Hawk • extended_group • hk
9
A super comfy hotel you should choose
Pros:

Great breakfast. Wonderful location (close to all the places you want to go). Very clean and friendly staff.

Cons:

No refrigerator. The door key is traditional (though not a big problem for us).

2026-06-20 • via Nuitee
F
Flavia • couple • it
10
2026-06-20 • via Nuitee
B
Bernd • solo_traveller • de
9
Pros:

Die freundliche Bedienung der Gäste

2026-06-20 • via Nuitee
S
shinichi • solo_traveller • jp
9
伝統的典型的な欧州ホテル
Pros:

古い建物だが中は手を入れてある。駅に近く観光にも至便な立地。朝食は種類豊富で感動した。スタッフも接客態度よし。

Cons:

天井扇があるも空調がないので今年も高温な欧州の夏に次第に耐えられなくなっている。

2026-06-20 • via Nuitee
N
norbert • extended_group • de
9
Tolle Unterkunft für eine Stadttour
Pros:

Parkplatz direkt am Hotel, Lage mitten im Zentrum, freundliches Personal

Cons:

alles o.k.

2026-06-20 • via Nuitee
Z
Zhao • solo_traveller • cn
10
Comfortable and convenient
Pros:

Really historic hotel, great staff, and convenient location.

2026-06-19 • via Nuitee
M
Merilin • solo_traveller • ee
9
2026-06-19 • via Nuitee
K
Katharina Anna • couple • ch
10
Ein tolles Hotel mit Charm
Pros:

Ein wunderschönes Hotel, das Geschichte geprägt hat, da es viele berühmte Menschen willkommen hiess. Wir haben den Aufenthalt sehr genossen und werden wieder kommen.

2026-06-19 • via Nuitee
N
Nadija • solo_traveller • nl
10
Perfecte ligging
Pros:

Ik kwam er later pas achter dat ik het appartement had geboekt, pal naast het hotel zelf. Een zeer mooi appartement, 2 verschillende soorten kussens en van alle gemakken voorzien. Ik zou er makkelijk kunnen wonen!
We komen zeker nog een keer terug.

Cons:

Niks, het was boven onze verwachtingen

2026-06-19 • via Nuitee
P
Peter • couple • de
8
Sehr nettes Stadthotel mit gutem Frühstück
Pros:

Super Lage und tolles Frühstück, nachts nach vorn raus etwas laut, aber für ein Stadthotel ok.

2026-06-19 • via Nuitee
Z
Zuzana • couple • sk
7
2026-06-18 • via Nuitee
O
osobat • solo_traveller • pl
10
2026-06-18 • via Nuitee
K
Kamil • solo_traveller • cz
8
2026-06-18 • via Nuitee
A
Anna • solo_traveller • us
10
2026-06-18 • via Nuitee
P
Paweł • solo_traveller • pl
10
Super pobyt w Hotelu Pollera
Pros:

Niezwykły klimat i historia: Hotel Pollera zachwycił mnie swoim wyjątkowym, historycznym klimatem. Przepiękne, klasyczne wnętrza sprawiają, że można tam poczuć ducha dawnego Krakowa, co dodało całemu pobytowi magii.
Genialna lokalizacja: Ogromnym plusem jest położenie hotelu w samym sercu miasta. Bliskość Rynku Głównego i najważniejszych zabytków pozwalała na spontaniczne spacery o każdej porze dnia i nocy.
Przemiła atmosfera: Od samego progu urzekła mnie niezwykła gościnność i profesjonalizm obsługi. Pracownicy dbali o każdy detal, sprawiając, że czułem się tam naprawdę komfortowo i swobodnie.
Komfort i styl: Pokoje łączą w sobie tradycyjną elegancję z nowoczesnymi wygodami. Stylowe meble i dbałość o czystość stworzyły idealne warunki do odpoczynku po intensywnym dniu pełnym zwiedzania.

Cons:

Brak

2026-06-18 • via Nuitee
J
janusz • solo_traveller • pl
10
2026-06-18 • via Nuitee
D
Daria • solo_traveller • ua
10
Pros:

Отель очень чистый, расположен в 2-х минутах от Мариацкого костела, завтрак разнообразный. Поэтому всё понравилось.

2026-06-17 • via Nuitee
L
Lorenzo • solo_traveller • it
9
2026-06-17 • via Nuitee
E
Edeval Roberto • solo_traveller • br
9
Pros:

Localização e café da manhã

2026-06-17 • via Nuitee