Thomas Arms Hotel

Hotels
•
Marston's Inns
7.4 (827 reviews)
Thomas Street , Llanelli , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor customer service
Temperature control issues

Categories

Cleanliness
7.98
Reviews highlighted cleanliness but also mentioned drafty windows.
Service
6.45
Service was noted as friendly, but poor customer service experience during check-in affected the rating.
Location
7.99
Location is good and convenient as noted in the reviews.
Room Quality
6.94
Rooms are modern and comfortable, but issues with temperature control were mentioned.
Amenities
6.47
Amenities were reported as lacking, especially concerning items promised but not delivered.
Value for Money
7.43
Some complaints but overall value perceived as acceptable for the quality.
Food and Beverage
8.48
Positive remarks about breakfast and dinner quality.
Overall Experience
7.45
Mixed feelings due to some service issues but overall positive stays were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Stylish Accommodation
Discover modern guest rooms with sleek décor and en suite bathrooms at the Thomas Arms Hotel, just minutes away from Llanelli town center.

Gastronomic Delights
Indulge in Welsh real ales and a delectable menu of British classics, freshly prepared and available throughout the day at the Thomas Arms Hotel.

Convenient Location
Located a short drive from Parc Trostre shops and the Scarlets Rugby stadium, with easy access to award-winning beaches and the stunning Gower Peninsula within reach.

Book your stay at the Thomas Arms Hotel today for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 827 reviews
Cleanliness: 7.98
Service: 6.45
Location: 7.99
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
S
Stephen • extended_group • gb
9
Pros:

None

Cons:

Rain

2026-05-22 • via Nuitee
W
Welling • solo_traveller • gb
10
2026-05-19 • via Nuitee
J
Johann-Anton • solo_traveller • ch
10
Ein absolut toller Aufenthalt und ich komme gerne wieder. Es ist sehr zu empfehlen hier halt zu machen, wenn man in der
Pros:

Die Dame beim Empfang war ausserordentlich freundlich und zuvorkommend. Ich fühlte mich gleich wie zu Hause. Das Zimmer war sauber und es fehlte an nichts. An dem Tag, an dem ich angekommen bin, wurde mir von der Empfangsdame erklärt, dass es heute Abend ein Thai Buffet hat. Das Essen am Buffet war von hervorragender Qualität und in genügend grosser Auswahl.

Cons:

Hier gibt es nichts, was einem nicht gefallen könnte.

2026-05-18 • via Nuitee
P
Peter • couple • gb
10
2026-05-18 • via Nuitee
A
Anita • solo_traveller • gb
9
Pros:

Lovely sized room and staff were so helpful.
Food in restaurant excellent

Cons:

Nothing didnt like.

2026-05-17 • via Nuitee
C
Catherine • family_with_children • gb
9
Clean and convenient.
Pros:

Very clean and handy location

Cons:

Friendly staff

2026-05-16 • via Nuitee
R
Robert • solo_traveller • gb
8
2026-05-16 • via Nuitee
A
Alison • solo_traveller • gb
7
2026-05-13 • via Nuitee
P
Pamela • extended_group • ie
4
2026-05-13 • via Nuitee
J
Jon-Paul • solo_traveller • gb
7
Not as great as usual
Pros:

Friendly helpful staff as always. Room very clean.

Cons:

This was meant to be a suite but Room 6 was tiny and Half the size of Room 10. The room was roasting hot all night. A known issue as the room has a tiny portable aircon unit that ive not noticed in other rooms. Someone working downstairs was banging doors at 5am / 6am which woke us up and kept us awake.

2026-05-12 • via Nuitee
N
Nicole • solo_traveller • gb
10
Great Hotel room
Pros:

Lovely hotel room. Clean. Very comfortable bed. Tea and coffee making facilities in room.

Cons:

I forgot to check if the bathroom had a bed alongside a shower, so was disappointed when there wasn't one. It would be good to have a handwash dispenser as I had to use the small shower gel bottle by the sink when washing my hands.

2026-05-11 • via Nuitee
D
David • couple • gb
10
Pros:

Room Very Clean and tidy had an evening meal Sadie our waitress was very knowledgeable and very good at her service my Gammon was very good my wifes Steak was a little bit ropey and chewy but dessert was outstanding bar area very clean and inviting

Cons:

Car Park was a bit difficult but safe and secure

2026-05-11 • via Nuitee
H
Helen • couple • gb
10
Relaxing
Pros:

The friendly staff and cleanliness

Cons:

N/a

2026-05-10 • via Nuitee
J
Jon-Paul • solo_traveller • gb
10
Great stay
Pros:

Friendly helpful staff. Super comfortable suite. Noise from road much better than room stayed in last visit.

Cons:

Nothing

2026-05-08 • via Nuitee
S
SANDRO • couple • fr
10
Confort idéal pour une nuit d’étape
Pros:

Chambre confortable et salle de bain entièrement refaites à neuf.
Personnel très gentil.
Restaurant sur place avec plats copieux et d’un excellent rapport qualité / prix.
Possibilité de se garer à proximité pour 1,90 £ temps illimité.

Cons:

-

2026-05-06 • via Nuitee
J
Jon-Paul • extended_group • gb
9
Clean and Comfortable Hotel
Pros:

Bed was really comfortable. The hotel overall and the room were exceptionally clean.

Cons:

It was really noisy from the traffic outside. Even with the window closed the traffic was so noisy and the road is very busy throughout the night which did interrupt sleep.

2026-05-04 • via Nuitee
A
Alexandra • couple • gb
9
2026-05-02 • via Nuitee
N
Nandwal • couple • gb
10
2026-05-02 • via Nuitee
D
Danny • couple • gb
9
2026-05-01 • via Nuitee
S
Simon • solo_traveller • gb
9
A welcome break and great value
Pros:

Recently refurbished to excellent effect and high standard.

2026-05-01 • via Nuitee