Thomas Arms Hotel

Hotels
7.4 (897 reviews)
Thomas Street , Llanelli , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor customer service
Temperature control issues

Categories

Cleanliness
7.98
Reviews highlighted cleanliness but also mentioned drafty windows.
Service
6.45
Service was noted as friendly, but poor customer service experience during check-in affected the rating.
Location
7.99
Location is good and convenient as noted in the reviews.
Room Quality
6.94
Rooms are modern and comfortable, but issues with temperature control were mentioned.
Amenities
6.47
Amenities were reported as lacking, especially concerning items promised but not delivered.
Value for Money
7.43
Some complaints but overall value perceived as acceptable for the quality.
Food and Beverage
8.48
Positive remarks about breakfast and dinner quality.
Overall Experience
7.45
Mixed feelings due to some service issues but overall positive stays were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Stylish Accommodation
Discover modern guest rooms with sleek décor and en suite bathrooms at the Thomas Arms Hotel, just minutes away from Llanelli town center.

Gastronomic Delights
Indulge in Welsh real ales and a delectable menu of British classics, freshly prepared and available throughout the day at the Thomas Arms Hotel.

Convenient Location
Located a short drive from Parc Trostre shops and the Scarlets Rugby stadium, with easy access to award-winning beaches and the stunning Gower Peninsula within reach.

Book your stay at the Thomas Arms Hotel today for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 897 reviews
Cleanliness: 7.98
Service: 6.45
Location: 7.99
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
S
Susan solo_traveller gb
10
2026-09-12 via Nuitee
G
Grainger couple gb
10
Excellent choice for an overnight stay. Great food with big portions and friendly staff.
Pros:

We had dinner there, great value for money and excellent service. A full English breakfast was included in our stay which was very good.

Cons:

No comment, as everything was to our satisfaction and more.

2026-09-12 via Nuitee
E
Estelle couple gb
8
A comfortable hotel with exceptional staff.
Pros:

A newly renovated hotel with comfortable rooms and spacious lounges.
The food was good with extremely large potions
The staff were exceptional, nothing was too much trouble and they went out of their way to be helpful.
If travelling to Llanelli I would fully recommend a stay at this hotel.

Cons:

There was nothing I didn’t like.

2026-09-11 via Nuitee
K
Kathryn solo_traveller gb
9
Short and sweet.
Pros:

Location was a little difficult to find but a helpful member of staff helped me to find the hotel. Breakfast was lovely and the coffee. Thank you. Shame no aircon in the bedrooms but a member of staff helped with that and brought up a tower fan and a table top cooler as well.

Cons:

Only the aircon problem and finding the hotel. But all sorted. Thanks

2026-09-11 via Nuitee
S
Sherene solo_traveller gb
10
Pros:

Amazing receptionists, two lovely ladies, staff in the bar and breakfast was amazing coming back very soon!

Cons:

Nothing bad to say

2026-09-10 via Nuitee
E
Emanuela couple it
8
2026-09-09 via Nuitee
A
Amanda solo_traveller gb
8
Good value stay, convenient location
Pros:

Walking distance to shops and rail station
Eve on reception very helpful

2026-09-06 via Nuitee
D
David couple gb
10
2026-09-06 via Nuitee
D
day family_with_children gb
9
2026-09-05 via Nuitee
R
Ray extended_group gb
8
Great stay,friendly, helpful staff. Good value
Pros:

Reception gave great,friendly start to our visit
Room spotless ,nice touch water in the fridge
Plenty tea,coffees
Love Nespresso machine
Waiting staff all good

Cons:

Curtains could be thicker
Need handle on wardrobe in room 7 1 is broken
Need toilet roll holder

2026-09-04 via Nuitee
B
Bailey solo_traveller gb
10
2026-09-03 via Nuitee
T
Trisha couple gb
9
Fab stay would highly recommend
Pros:

The location was fab, but the carpark could have been alot bigger.

Cons:

The wardrobe lost its handle but the rest of the room was absolutely beautiful.

2026-09-01 via Nuitee
D
Dominic solo_traveller gb
9
Pros:

Great refurbishment, rooms modern, lovely staff.....chef's food and kitchen was very tasty

2026-09-01 via Nuitee
F
Finn family_with_children gb
10
Pros:

Great accommodation for an excellent price. The room was very clean, modern, and surprisingly big for what we paid. Great place to stay if you're travelling around Wales! If I'm ever in the area again, I would stay here in a heartbeat.

2026-09-01 via Nuitee
P
Paul solo_traveller gb
9
Pros:

Comfortable newly re-furbished rooms , plenty of space , well equipped. Large bathroom.

2026-09-01 via Nuitee
N
NICK extended_group gb
7
Cheap and cheerful
Pros:

the staff were really people friendly. Eve, Chux and Callum were first class.
The breakfast was Tidy!!!!!! There was an issue with the plug/sink dealt with immediately.
the car park was handy

Cons:

They had run out of Lager, which for a pub is pretty basic , no reduction on bottles as well.. which is pretty poor. glasses over beer taps everywhere. for two nights too. Not sure how a pub functions like that????? if that was me I'd go to a local pub and borrow a couple of barrels or drive to my supplier !!!! no real ale either. we were forced to drink at Ruby's served by the brilliant Megan.

2026-08-31 via Nuitee
D
Dominic solo_traveller gb
8
The go to place in Llanelli
Pros:

Good value and had a lovely dinner. Beds are great and comfortable and feels and is better than a Travelodge or Premier Inn. Well done to you guys on the refurbishment.

Cons:

Only minor complaint is it is warm upstairs and trying to sort a bit more ventilation would be good.

2026-08-31 via Nuitee
P
Penelope couple gb
9
Great Choice for a visit to Llanelli
Pros:

Very welcoming. Nice, clean room with plenty of space. Comfy bed.

2026-08-31 via Nuitee
A
Ana Cláudia couple be
1
Do not go there
Pros:

The spot was quiet and green.

Cons:

Horrible owner and useless agency. Super arrogant when asked about the hot water shower problem. In the 4 nights there, the problem was never solved. The description is the place is not accurate at all - the only private space is the cabane itself. Kitchen and toilets are SHARED. Not fair at all.

2026-08-31 via Nuitee
J
John solo_traveller gb
8
Good town centre location with refurbished rooms.
Pros:

Great refurbished room.

2026-08-30 via Nuitee