Thomas Arms Hotel

Hotels
Marston's Inns
7.4 (868 reviews)
Thomas Street , Llanelli , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor customer service
Temperature control issues

Categories

Cleanliness
7.98
Reviews highlighted cleanliness but also mentioned drafty windows.
Service
6.45
Service was noted as friendly, but poor customer service experience during check-in affected the rating.
Location
7.99
Location is good and convenient as noted in the reviews.
Room Quality
6.94
Rooms are modern and comfortable, but issues with temperature control were mentioned.
Amenities
6.47
Amenities were reported as lacking, especially concerning items promised but not delivered.
Value for Money
7.43
Some complaints but overall value perceived as acceptable for the quality.
Food and Beverage
8.48
Positive remarks about breakfast and dinner quality.
Overall Experience
7.45
Mixed feelings due to some service issues but overall positive stays were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Stylish Accommodation
Discover modern guest rooms with sleek décor and en suite bathrooms at the Thomas Arms Hotel, just minutes away from Llanelli town center.

Gastronomic Delights
Indulge in Welsh real ales and a delectable menu of British classics, freshly prepared and available throughout the day at the Thomas Arms Hotel.

Convenient Location
Located a short drive from Parc Trostre shops and the Scarlets Rugby stadium, with easy access to award-winning beaches and the stunning Gower Peninsula within reach.

Book your stay at the Thomas Arms Hotel today for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 868 reviews
Cleanliness: 7.98
Service: 6.45
Location: 7.99
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
C
Carole couple gb
10
Ideal location for visit
Pros:

Cleanliness, room better than expected. Location perfect.

2026-07-25 via Nuitee
M
Malgorzata solo_traveller gb
10
2026-07-25 via Nuitee
A
Alan couple gb
8
2026-07-24 via Nuitee
J
John solo_traveller gb
8
Cons:

Room very hot.

2026-07-24 via Nuitee
C
Chris solo_traveller gb
8
Pros:

Great hotel . Close to town.

Cons:

Room to warm.

2026-07-24 via Nuitee
N
Nigel solo_traveller gb
10
2026-07-22 via Nuitee
J
Jennifer solo_traveller gb
7
Staff were very helpful
Pros:

Hotel was clean and tidy

Cons:

In centre

2026-07-22 via Nuitee
L
Liudmyla solo_traveller ua
10
2026-07-21 via Nuitee
K
Karen couple gb
8
Good hotel which feels cared for and well run
Pros:

The hotel has been very well modernised and the bedroom was stylish, spacious and comfortable with a great shower

Cons:

It’s a 20 minute walk from the station which felt a lot in a heat wave with a back pack BUT it’s in a nice area so it was worth it

2026-07-21 via Nuitee
P
peter solo_traveller gb
10
Pros:

A very comfortable day thank you

2026-07-20 via Nuitee
A
Aisla solo_traveller gb
6
Pros:

The room was clean and modern

Cons:

The room was very hot and stuffy and the window couldn’t be opened enough to let any breeze in. The fridge was also out of order in my room which was a little annoying

2026-07-19 via Nuitee
K
kerry solo_traveller gb
10
Very good value
Pros:

The room was very good, staff very helpful

2026-07-18 via Nuitee
M
mark solo_traveller nl
6
Gaat niet de boeken in als onvergetelijk.
Pros:

Parkeren op terrein

Cons:

Was 32 graden. Er is geen airco en ramen kunnen niet verder dan 3 cm open, koelkast was kapot en warm kraan gaf alleen kokend water. Na paar uur en melden water probleem andere kamer gekregen maar ging allemaal wat stroef. Laatste meisje die in de avond werkte loste netjes op.

2026-07-17 via Nuitee
T
Topham solo_traveller gb
5
Just about passable.
Cons:

The rooms are on a main through route from the Police station, fire station etc and are literally 2 metres from the road.
The room was incredibly hot and stuffy. There was a mini fan that was useless so with the window open - also very noisy from road traffic throughout the night - including 4-5 occasions with emergency vehicle sirens.
No mention or any notice for breakfast and when I went to the restaurant at 7AM, it was totally deserted, so went elsewhere.
The rooms have been refurbished - but still some way to go to be acceptable.

2026-07-17 via Nuitee
P
Paul family_with_children nz
8
Very friendly helpful staff & a tasty dinner in the restaurant.
Pros:

Very friendly helpful staff & a great dinner at the restaurant.

Cons:

It was a bit too hot in the rooms & breakfast wasn’t as good as the dinner service.

2026-07-15 via Nuitee
L
lorna solo_traveller gb
8
2026-07-15 via Nuitee
S
Stephen solo_traveller gb
10
Staff fantastic.. very helpful
Pros:

Great modern rooms . Exceptional bathroom

2026-07-09 via Nuitee
M
Mel solo_traveller gb
8
Comfortable. Pleasant. Highly recommend
Pros:

Great staff. So helpful.

Cons:

I seemed to be located above a kitchen so the noise was a bit off putting at night.

2026-07-08 via Nuitee
B
Bronwen solo_traveller gb
9
Lovely staff and stay. Great shower.
Pros:

I arrived in stressed state. Dion the manager was terrific and calming. Nick took my bags to my room and helped me other requets to make stay relaxing. In fact all the staff were lovely always. The place has had a refurbishment and definitely getting there and a great wedding venue. It's by road, yet I could park free there. Close to the centre. I left much much rested. Thankyou 😊

Cons:

All rooms have fridges. Mine was out of order. To be replaced but Nick was on hand to help. Diolch/thank you. Bronwen

2026-07-07 via Nuitee
P
Penny couple au
8
Comfortable room, nice staff.
Pros:

The room was comfortable and spacious enough for our needs. Staff on reception gave us a warm welcome and was very friendly. Cold shower to help with the unexpected heat!

Cons:

We stayed during a heat-wave and the room was like a hot box without sufficient cooling - but this was everywhere! Ice was freely available to top up the mini-cooler.

2026-07-05 via Nuitee