Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotels
•
Holiday Inn Express
8 (5087 reviews)
235 King Edward Avenue, Ottawa, Ontario , Ottawa , ca
+1 613-680-8006

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast
Cons:
Cleanliness issues
Unpleasant location
Soundproofing problems

Categories

Cleanliness
7.58
Some guests reported issues with cleanliness, such as unhygienic conditions and complaints regarding room cleanliness.
Service
8.55
Many guests praised the friendly and helpful staff.
Location
7.59
The location was convenient but reported as being unsafe due to proximity to homeless shelters.
Room Quality
8.04
Rooms were mentioned as comfortable with good size, though there were issues with soundproofing.
Amenities
8.07
Standard hotel amenities were provided, but some amenities like the pool were out of service.
Value for Money
8.03
Generally considered good value in relation to the shared experiences of the guests.
Food and Beverage
8.08
Breakfast received positive remarks for quality and taste.
Overall Experience
8.05
Guests generally had a satisfactory experience with some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:00

Property Description

City Views and Modern Amenities
Enjoy stunning city views from your room at Holiday Inn Express & Suites - Ottawa Downtown East. With air conditioning, a flat-screen TV, and free WiFi, our 3-star hotel offers modern amenities for a comfortable stay.

Fitness Centre and Indoor Pool
Stay active during your stay with our on-site fitness centre and unwind in our indoor pool. Whether you prefer a morning workout or a relaxing swim, we have you covered.

Multilingual Staff and Convenient Location
Our 24-hour front desk staff fluent in English, Spanish, French, and Chinese are ready to assist you anytime. Located near popular attractions like Rideau Locks and Peace Tower, Holiday Inn Express & Suites is the perfect choice for your Ottawa getaway.

Book your stay at Holiday Inn Express & Suites - Ottawa Downtown East now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Location

Guest Reviews

8
Based on 5087 reviews
Cleanliness: 7.58
Service: 8.55
Location: 7.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
N
Nathan • family_with_children • ca
8
2026-08-22 • via Nuitee
P
Penank • extended_group • ca
10
2026-08-22 • via Nuitee
V
Valérie • solo_traveller • ca
7
Pros:

Bien dans l'ensemble.

Cons:

Il y avait une odeur d'humidité dans la chambre. Peu de place pour le déjeuner en rapport avec le nombre de clients.

2026-08-22 • via Nuitee
L
Luc • family_with_children • ca
8
2026-08-22 • via Nuitee
O
Oswald • solo_traveller • ca
9
2026-08-22 • via Nuitee
S
Sin Man • solo_traveller • hk
9
2026-08-22 • via Nuitee
B
Brittany • solo_traveller • ca
10
2026-08-22 • via Nuitee
B
Betty Van Roon • couple • ca
8
Walkable and friendly
Pros:

It was walkable. The staff was very friendly. Common areas were very clean all the time. Breakfast was terrific and coffee and tea were available all day.

Cons:

The room we were in was great except the carpet needed replacing. We would have appreciated two lounge chairs and small table instead of chaise lounge. The location was walkable to tourist attractions but wouldn't walk back to hotel after dark. Didn't feel safe to do that but no issues during the day.

2026-08-21 • via Nuitee
L
Lourdes Liliana • extended_group • co
8
Cons:

Desafortunadamente el problema de las personas que consumes droga estan en esta área. Cerca al hotael y no me senti tan segura

2026-08-21 • via Nuitee
P
Pius • extended_group • ca
9
2026-08-21 • via Nuitee
T
thomas • family_with_children • ca
2
Cons:

l'hotel et effectivement proche du centre ville cependant les rues proches de l'hotel ne sont pas du tout securitaire, prensence d'itinairant et de personnes qui comsommes des drogues.. quartier bruyant, l'eau de la piscine etait trouble et la derniere marche de l'échelle , la climatisation dans les chambres etait tres bruyante ( nous avions prit deux chambre) les murs vibrés .. la salle de petit dejeuner et sous dimensionné par rapport a la taille de l'hotel et les produits prodosé ne sont pas a la hauteur du standing de l'hotel et du prix des nuits....

2026-08-21 • via Nuitee
L
Legris • solo_traveller • ca
7
Stationnement insuffisant
Pros:

Lit confortable et petit déjeuner délicieux

Cons:

Manque de stationnement et le personnel seulement anglophone

2026-08-21 • via Nuitee
M
Martine • extended_group • ca
10
2026-08-21 • via Nuitee
A
Amresh • family_with_children • ca
10
2026-08-20 • via Nuitee
I
Irina • solo_traveller • de
4
2026-08-20 • via Nuitee
X
Xiaobo • family_with_children • ca
6
2026-08-20 • via Nuitee
C
Carlos • solo_traveller • es
6
2026-08-20 • via Nuitee
H
Hakim • family_with_children • dz
8
2026-08-20 • via Nuitee
J
Junior • solo_traveller • ca
10
2026-08-20 • via Nuitee
D
Didier • solo_traveller • fr
9
Pros:

Très bien sauf l'emplacement et le parking payant a 25$.

Cons:

La présence d'un centre social a proximité immédiate n'est pas rassurant quand on rentre a pied le soir

2026-08-20 • via Nuitee