Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotels
•
Holiday Inn Express
8 (4826 reviews)
235 King Edward Avenue, Ottawa, Ontario , Ottawa , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast
Cons:
Cleanliness issues
Unpleasant location
Soundproofing problems

Categories

Cleanliness
7.58
Some guests reported issues with cleanliness, such as unhygienic conditions and complaints regarding room cleanliness.
Service
8.55
Many guests praised the friendly and helpful staff.
Location
7.59
The location was convenient but reported as being unsafe due to proximity to homeless shelters.
Room Quality
8.04
Rooms were mentioned as comfortable with good size, though there were issues with soundproofing.
Amenities
8.07
Standard hotel amenities were provided, but some amenities like the pool were out of service.
Value for Money
8.03
Generally considered good value in relation to the shared experiences of the guests.
Food and Beverage
8.08
Breakfast received positive remarks for quality and taste.
Overall Experience
8.05
Guests generally had a satisfactory experience with some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:00

Property Description

City Views and Modern Amenities
Enjoy stunning city views from your room at Holiday Inn Express & Suites - Ottawa Downtown East. With air conditioning, a flat-screen TV, and free WiFi, our 3-star hotel offers modern amenities for a comfortable stay.

Fitness Centre and Indoor Pool
Stay active during your stay with our on-site fitness centre and unwind in our indoor pool. Whether you prefer a morning workout or a relaxing swim, we have you covered.

Multilingual Staff and Convenient Location
Our 24-hour front desk staff fluent in English, Spanish, French, and Chinese are ready to assist you anytime. Located near popular attractions like Rideau Locks and Peace Tower, Holiday Inn Express & Suites is the perfect choice for your Ottawa getaway.

Book your stay at Holiday Inn Express & Suites - Ottawa Downtown East now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 18 per day.

Location

Guest Reviews

8
Based on 4826 reviews
Cleanliness: 7.58
Service: 8.55
Location: 7.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
L
LeBlanc • solo_traveller • ca
10
Pros:

Très propre petit déjeuner parfait. Le seul hic c'est le stationnement qui n était pas disponible à l'hôtel ils nous 2 adresse mais difficile à trouver et peut-être pas sécurisé.

2026-05-22 • via Nuitee
M
MOHAND AKLI • solo_traveller • ca
9
2026-05-22 • via Nuitee
G
Gilbert • extended_group • fr
10
Pros:

Tout

Cons:

Parking payant

2026-05-22 • via Nuitee
S
Stanislav Spektor • solo_traveller • ca
8
2026-05-21 • via Nuitee
D
Djamal Eddine • solo_traveller • ca
8
Pros:

Location, proximity to major tourists areas

Cons:

I didn't feel welcome by the receptionist, no smiles, no welcome, no enjoy your stay and even at checkout i didn't even get a "thank you for staying with us" or " see you next time". No sense of hospitality at all!

I don't think I'll be staying again in a hotel where i don't feel welcome and comfortable

2026-05-21 • via Nuitee
Шепеленко • solo_traveller • ua
10
2026-05-20 • via Nuitee
T
tanjit • solo_traveller • gb
8
Pros:

Clean

2026-05-20 • via Nuitee
L
Laura • solo_traveller • ca
7
2026-05-20 • via Nuitee
M
Medina • solo_traveller • cu
9
2026-05-19 • via Nuitee
F
francoise • solo_traveller • ca
7
2026-05-18 • via Nuitee
O
Olympia • family_with_children • ca
8
Very nice and enjoyable.
Pros:

Location is very good. Walking distance to the places we want to see. Staff very nice and friendly. Breakfast menu changes every day.

Cons:

Nothing I can think off.

2026-05-18 • via Nuitee
R
Robert • solo_traveller • ca
9
J’ai retournerai
Pros:

Tout etait parfait

2026-05-18 • via Nuitee
S
Stacey • couple • ca
8
2026-05-18 • via Nuitee
J
John • solo_traveller • ca
9
2026-05-17 • via Nuitee
K
khaled • solo_traveller • dz
3
2026-05-17 • via Nuitee
M
Mindaugas • solo_traveller • lt
10
2026-05-16 • via Nuitee
K
khaled • family_with_children • dz
5
Pros:

l'emplacement de lhotel.

Cons:

les mattelas graaave incofortable on est vraiment decus.

2026-05-16 • via Nuitee
V
Véronique • solo_traveller • fr
8
Pros:

Parking en sous sol payant
Petit dejeuner correct varié

Cons:

Hotel place en face d’un centre d’accueil pour SDF

2026-05-16 • via Nuitee
E
Emma • solo_traveller • fr
9
Séjour de qualité dans une belle chambre
Pros:

Grande et belle chambre avec une superbe salle de bain.

Cons:

La ventilation qui se mettait en marche au milieu de la nuit réveillait en sursaut avec le bruit.
Coin de rue assez mal fréquenté la nuit.

2026-05-15 • via Nuitee
B
blaquiere • extended_group • ca
5
2026-05-15 • via Nuitee