Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotels
•
Holiday Inn Express
8 (4950 reviews)
235 King Edward Avenue, Ottawa, Ontario , Ottawa , ca
+1 613-680-8006

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good breakfast
Cons:
Cleanliness issues
Unpleasant location
Soundproofing problems

Categories

Cleanliness
7.58
Some guests reported issues with cleanliness, such as unhygienic conditions and complaints regarding room cleanliness.
Service
8.55
Many guests praised the friendly and helpful staff.
Location
7.59
The location was convenient but reported as being unsafe due to proximity to homeless shelters.
Room Quality
8.04
Rooms were mentioned as comfortable with good size, though there were issues with soundproofing.
Amenities
8.07
Standard hotel amenities were provided, but some amenities like the pool were out of service.
Value for Money
8.03
Generally considered good value in relation to the shared experiences of the guests.
Food and Beverage
8.08
Breakfast received positive remarks for quality and taste.
Overall Experience
8.05
Guests generally had a satisfactory experience with some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:00

Property Description

City Views and Modern Amenities
Enjoy stunning city views from your room at Holiday Inn Express & Suites - Ottawa Downtown East. With air conditioning, a flat-screen TV, and free WiFi, our 3-star hotel offers modern amenities for a comfortable stay.

Fitness Centre and Indoor Pool
Stay active during your stay with our on-site fitness centre and unwind in our indoor pool. Whether you prefer a morning workout or a relaxing swim, we have you covered.

Multilingual Staff and Convenient Location
Our 24-hour front desk staff fluent in English, Spanish, French, and Chinese are ready to assist you anytime. Located near popular attractions like Rideau Locks and Peace Tower, Holiday Inn Express & Suites is the perfect choice for your Ottawa getaway.

Book your stay at Holiday Inn Express & Suites - Ottawa Downtown East now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 18 per day.

Location

Guest Reviews

8
Based on 4950 reviews
Cleanliness: 7.58
Service: 8.55
Location: 7.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
O
Oscar • solo_traveller • ca
4
It's like when your mom makes you food you don't like; you have no choice, you have to eat it right away.
Pros:

It does not have parking for cars, such as trucks or commercial vans.

The staff told me to park somewhere else, but that didn't solve the problem either. The nearest parking lot was a 25-minute walk away.

The pool water was really dirty, it looked green

Cons:

It had a musty smell, like when you don't clean a room properly; the towels had blood on them. I have photos.

2026-07-25 • via Nuitee
B
Bartira • couple • br
9
2026-07-25 • via Nuitee
L
Lars • solo_traveller • de
9
2026-07-25 • via Nuitee
E
Eric • solo_traveller • fr
8
2026-07-25 • via Nuitee
C
Crystal • solo_traveller • ca
10
2026-07-25 • via Nuitee
J
Jacques • solo_traveller • ca
10
Pros:

J'ai tout aimé. Les gens étaient sympathiques. Il en avait plusieurs qui parlaient français. La chambre était hyper propre. Ça sentait bon on a très bien dormi le lit était très confortable.
Le déjeuner était très bien aussi. Il y avait différents aliments, c'était exceptionnel.

2026-07-25 • via Nuitee
A
Ahmed Zyed • family_with_children • ca
8
2026-07-25 • via Nuitee
P
priya • solo_traveller • in
10
Pros:

I like the room and the view, comfortable siting and bed.

Cons:

Breakfast coikd have been a little better. But it wasn't bad. It was healthy and tasty, just more options would have been better.

2026-07-24 • via Nuitee
M
Mac • family_with_children • ca
9
Overall great experience
Pros:

The breakfast was excellent, exceeded our expectations. The kitchen staff made sure food was always replenished and the cleaning staff made sure tables and floor were cleaned from crumbs and spills.
Location was close enough to walk to Byward market and Parliament hill.

Cons:

Was surprised we had to pay for parking. Parking is usually free with hotel stay. This extra cost detail seem to have been buried in the booking descriptions.
The location is close to homeless encampment and people strung out on drugs.

2026-07-24 • via Nuitee
D
Dale • family_with_children • ca
10
Pros:

I was worried about the parking but they gave us parking on the premises and that made a huge difference. super friendly staff. excellent A/C large clean room. breakfast was as expected.

2026-07-24 • via Nuitee
M
Mame • family_with_children • ca
8
2026-07-24 • via Nuitee
M
Marialisa • family_with_children • it
9
Buona posizione per visitare il centro.
Pros:

Buona posizione: a 20’ a piedi dal centro e da ristoranti. Stanza ampia e dotata di un microonde e di un bollitore per caffè americano.
Nella struttura è presente anche una piccola piscina aperta fino a tardi per un relax serale.

Cons:

Costo del parcheggio: 50CAN per una notte, nonostante nel sito fosse scritto 25CAN.

2026-07-24 • via Nuitee
P
Patricia Joanne • family_with_children • ca
8
Over all great
Pros:

Its walking distance to cn tower

Cons:

The smell in the elevator

2026-07-24 • via Nuitee
G
Gaétan • family_with_children • ca
9
2026-07-24 • via Nuitee
D
Deborah • solo_traveller • fr
10
Pros:

Le confort des chambres de la literie et la vue depuis la chambre 118

Cons:

Le quartier ..

2026-07-24 • via Nuitee
G
Grace • couple • ca
8
2026-07-23 • via Nuitee
郡芳 • solo_traveller • tw
6
2026-07-23 • via Nuitee
T
tokeh_sv • solo_traveller • ch
7
Pros:

Sehr gute Lage

Cons:

Frühstück war sehr bescheiden, Bambusbesteck und Pappteller. Sehr überlaufen und kleine Auswahl.
Pool sah auf dem Foto viel besser aus.

2026-07-23 • via Nuitee
J
Joanne • family_with_children • ca
9
Tres agréable ajout d’une table dans la chambre et plus de crochets dans la salle de bain .
2026-07-23 • via Nuitee
S
Sukhpreet • solo_traveller • ca
6
2026-07-23 • via Nuitee