M Social Hotel New York Downtown

Hotels
7.9 (7355 reviews)
55 Church Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Elevator wait times
Breakfast service problems

Categories

Cleanliness
5.48
Many reviews mentioned dirtiness and poor air quality, indicating unsatisfactory cleanliness.
Service
8.95
Positive mentions about helpful and polite staff throughout several reviews.
Location
9.49
Multiple reviews praised the excellent location and proximity to transport.
Room Quality
7.94
Rooms were said to be comfortable and well-equipped, though some cleanliness issues were noted.
Amenities
8.47
Amenities were generally considered adequate, though some services were critiqued.
Value for Money
7.43
Mixed feedback on value, with concerns about price relative to room quality and services.
Food and Beverage
6.48
Critiques of the breakfast options and service performance indicate area for improvement.
Overall Experience
8.95
Most visitors expressed satisfaction with their overall stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:41

Property Description

Luxurious Accommodations

The Millenium New York Downtown offers upscale guest rooms with stunning views of iconic landmarks like the Hudson River and the Freedom Tower. Each room is equipped with modern amenities such as a minibar, flat-screen TV, and coffee maker for a comfortable stay.

Vibrant Dining and Entertainment

Liquid Assets, the hotel's stylish lobby bar, sets the perfect ambiance for enjoying evening cocktails and live music on Thursdays. Guests can also indulge in a delicious Grab & Go Breakfast served daily at the bar, ensuring a delightful start to the day.

Convenient Location

Situated in lower Manhattan, our hotel is just steps away from the WTC Oculus and major transportation hubs, providing easy access to popular attractions like the One World Observatory and Wall Street. Book your stay now and experience the ultimate blend of luxury and convenience.

Important information:

Please note that guests are charged the full parking fee every time they enter the garage. Extra charges will apply to oversize vehicles. Discounted self-parking is available at Icon Garage – 21 Barclay Street

M Social Hotel New York Downtown is committed to providing its guests and associates with a smoke-free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited. A $500 fee, per incident, will be charged for smoking, vaping, burning candles or incense in your guest room.

Breakfast includes a selection of Hot Sandwich, Pastry, Fruit and Beverage.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 60 per day.

Location

Property Accessibility

Total Disability Score: 57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 154
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.9
Based on 7355 reviews
Cleanliness: 5.48
Service: 8.95
Location: 9.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.43
Food and Beverage: 6.48
Overall Experience: 8.95
M
melissa solo_traveller us
8
great experience
Pros:

Location

Cons:

Nothing really

2026-06-19 via Nuitee
A
Abel extended_group co
10
2026-06-19 via Nuitee
L
Lucia extended_group it
7
Pros:

posizione ottima di fronte a Oculos la nuova stazione della metro.

Cons:

la colazione inaccettabile per un albergo di questa categoria.

2026-06-16 via Nuitee
T
Tamás solo_traveller hu
10
2026-06-16 via Nuitee
A
Abner family_with_children gb
10
Pros:

We absolutely loved our stay at M Social Times Square!

One of the things we enjoyed most was the atmosphere of the hotel. The lobby is vibrant, lively, and full of energy, with people socializing, activities taking place throughout the day, and live music that makes the whole experience feel special. It’s a place where you genuinely enjoy spending time, not just a hotel to sleep in.

The cleanliness was excellent throughout our stay, and our room had a fantastic view of New York City. It was such a pleasure to wake up every morning and see the city from our window.

Another highlight was the balcony overlooking Times Square. The view is absolutely spectacular, and it became one of our favorite places to relax. Watching the sunset and the city lights come alive in the evening from there was an unforgettable experience.

I would also like to thank the team for their outstanding customer service. We had originally booked M Social Downtown, and when there was a change to our reservation, another hotel near Downtown was offered. However, we really wanted to experience staying at an M Social property, and the team went above and beyond to make that happen by moving us to M Social Times Square.

That level of care and commitment to guest satisfaction truly impressed us. It was clear that they genuinely wanted us to have the best possible experience, and we were so grateful for their help.

Overall, we had an amazing stay and couldn’t be happier with our experience. Thank you to the entire team for making our trip to New York even more memorable. We would happily stay here again and highly recommend M Social Times Square to anyone visiting the city!

2026-06-15 via Nuitee
Z
Zaheer solo_traveller ae
10
Great location, room, and views
Pros:

The location is brilliant. I had doubts about being in Fidi but it comes alive over the weekend in a relaxed, unpressured way. Plus you can be almost anywhere from here within minutes. The rooms are a great size. The hotel has been fully renovated, we enjoyed brilliant views of the Hudson and all in all incredible stay.

Cons:

Nothing not to like. Okay, there is no pool and the gym is minimal but functional. We didn't try any of the hotel restaurants because we had a long list of specialty restaurants we wanted to try in the neighborhood.

2026-06-15 via Nuitee
S
Shogy couple us
10
2026-06-15 via Nuitee
B
Bishoi couple ca
8
2026-06-14 via Nuitee
Y
Yacine family_with_children fr
9
2026-06-14 via Nuitee
I
Ilaria solo_traveller it
10
2026-06-13 via Nuitee
G
Gian Luca solo_traveller it
9
albergo strategico.
Pros:

ambiente spazioso, letto e posizione

Cons:

informazioni confuse ed erronee sulla modalità di colazione.

2026-06-13 via Nuitee
B
Bruno extended_group fr
9
2026-06-10 via Nuitee
A
Anna couple ro
9
Holiday in New York
Pros:

The location is amazing as well as the size of the rooms, well above what is typically found in New York.

Cons:

The bathroom fixings could do with ana upgrade but everything was so clean there were no issues.

2026-06-10 via Nuitee
H
Harmen family_with_children be
7
2026-06-09 via Nuitee
S
Sandra solo_traveller bo
1
2026-06-08 via Nuitee
M
MICKA solo_traveller nl
9
2026-06-08 via Nuitee
A
Angela couple us
10
2026-06-08 via Nuitee
M
Maximilian solo_traveller de
1
Cons:

Wir wurden ohne Angabe von Gründen in ein anderes Hotel umgebucht.
Von Booking.com kam wenig Hilfe.
Aufgrund der Lage des Ersatzhotels war die gebuchte Zimmerkategorie nicht möglich.
Wir hatten ein Zimmer in einem oberen Stockwerk mit Aussicht auf den Hudsonriver gebucht und im Ersatzhotel 6 Stock mit Blick in die Seitenstraße bekommen.
Keine gute Erfahrung, weder mit Booking.com noch mit dem Hotel

2026-06-08 via Nuitee
A
Aleksandr couple pl
10
2026-06-08 via Nuitee
K
Kadirov solo_traveller us
10
2026-06-06 via Nuitee