M Social Hotel New York Downtown

Hotels
7.9 (7405 reviews)
55 Church Street , New York , US
+1 212-693-2001

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Elevator wait times
Breakfast service problems

Categories

Cleanliness
5.48
Many reviews mentioned dirtiness and poor air quality, indicating unsatisfactory cleanliness.
Service
8.95
Positive mentions about helpful and polite staff throughout several reviews.
Location
9.49
Multiple reviews praised the excellent location and proximity to transport.
Room Quality
7.94
Rooms were said to be comfortable and well-equipped, though some cleanliness issues were noted.
Amenities
8.47
Amenities were generally considered adequate, though some services were critiqued.
Value for Money
7.43
Mixed feedback on value, with concerns about price relative to room quality and services.
Food and Beverage
6.48
Critiques of the breakfast options and service performance indicate area for improvement.
Overall Experience
8.95
Most visitors expressed satisfaction with their overall stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:41

Property Description

Luxurious Accommodations

The Millenium New York Downtown offers upscale guest rooms with stunning views of iconic landmarks like the Hudson River and the Freedom Tower. Each room is equipped with modern amenities such as a minibar, flat-screen TV, and coffee maker for a comfortable stay.

Vibrant Dining and Entertainment

Liquid Assets, the hotel's stylish lobby bar, sets the perfect ambiance for enjoying evening cocktails and live music on Thursdays. Guests can also indulge in a delicious Grab & Go Breakfast served daily at the bar, ensuring a delightful start to the day.

Convenient Location

Situated in lower Manhattan, our hotel is just steps away from the WTC Oculus and major transportation hubs, providing easy access to popular attractions like the One World Observatory and Wall Street. Book your stay now and experience the ultimate blend of luxury and convenience.

Important information:

Please note that guests are charged the full parking fee every time they enter the garage. Extra charges will apply to oversize vehicles. Discounted self-parking is available at Icon Garage – 21 Barclay Street

M Social Hotel New York Downtown is committed to providing its guests and associates with a smoke-free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited. A $500 fee, per incident, will be charged for smoking, vaping, burning candles or incense in your guest room.

Breakfast includes a selection of Hot Sandwich, Pastry, Fruit and Beverage.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Property Accessibility

Total Disability Score: 57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 154
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.9
Based on 7405 reviews
Cleanliness: 5.48
Service: 8.95
Location: 9.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.43
Food and Beverage: 6.48
Overall Experience: 8.95
K
Kacper • solo_traveller • pl
10
Had a wonderful stay here!
Pros:

This is a very nice hotel, and I deeply enjoyed my stay here. I was lucky to get a corner room, so I had amazing views. In fact the place was so spacious, I had 2 separate TVs. The bed was comfortable, and staff were always happy to help and attentive. The location is great, and there’re plenty of subway stations nearby. What is more, I’ve had the pleasure of enjoying the hotel's breakfast (both in-room and down at the bar). On the last day, I left my luggage at the hotel's deposit, and enjoyed the city before my evening flight. My security deposit was returned very quickly.

2026-09-12 • via Nuitee
T
Tyisha • extended_group • us
10
Pros:

Clean, great location right next to the 9/11 memorial, very friendly and helpful staff!

2026-09-12 • via Nuitee
P
Pedro • family_with_children • es
9
2026-09-12 • via Nuitee
D
Diane • couple • nz
9
2026-09-12 • via Nuitee
P
Paul • solo_traveller • us
10
2026-09-12 • via Nuitee
F
fabio • solo_traveller • it
8
Pros:

tutto perfetto tranne colazione

Cons:

unico problema di questo hotel è la colazione e la persona che ci lavora!!!! 2 giorni su 3 non abbiamo trovato quasi nulla da mangiare e non ci hanno neanche fatto il cappuccino. per un panino si deve attendere 20 minuti, 1 solo barista per servire tutti, tra l altro maleducato e scontroso. da rivoluzionare o eliminare! questa non é una colazione per un hotel di quel livello. imbarazzante!

2026-09-11 • via Nuitee
M
Markus • family_with_children • ch
8
2026-09-11 • via Nuitee
M
M'barki • solo_traveller • fr
1
Pleasant, but horrible if something happens
Pros:

Good wifi, clean

Cons:

Nothing fire alarm it broke our stay, maintenance people didn't put water bottles

2026-09-11 • via Nuitee
R
Roman • family_with_children • pl
6
2026-09-11 • via Nuitee
P
Pedram • family_with_children • ca
9
Newly renovated, spacious rooms & clean
Pros:

Beautifully located, beautiful views (on higher floors) clean & spacious rooms for a New-York hotel.

Cons:

If you have a car parking is not easy around the hotel

2026-09-11 • via Nuitee
K
Katja • family_with_children • ch
10
2026-09-11 • via Nuitee
M
marta • family_with_children • it
9
2026-09-11 • via Nuitee
G
Gianluca • family_with_children • it
10
2026-09-11 • via Nuitee
G
Gianluca • family_with_children • it
10
2026-09-11 • via Nuitee
M
M'barki • solo_traveller • fr
10
2026-09-11 • via Nuitee
J
Josué • couple • ca
7
2026-09-11 • via Nuitee
G
Gustavo • solo_traveller • es
8
Pros:

La habitación con sus vistas y lo limpia y cómoda que estaba.

Cons:

La desorganización del desayuno. Un recepcionista me dijo que no tenía incluido el desayuno cuando era mentira.

2026-09-10 • via Nuitee
P
Przemyslaw • couple • pl
9
2026-09-10 • via Nuitee
U
Una • couple • gb
10
2026-09-10 • via Nuitee
D
Daniele • solo_traveller • it
8
Ottima posizione
Pros:

Posizione eccezionale, comodo alla metro e rinnovato da poco

Cons:

Alcuni dettagli da migliorare, come le maniglie del bagno e il rubinetto doccia già lenti/smontati

2026-09-10 • via Nuitee