Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Nice views
Cons:
Room cleanliness issues
Outdated rooms
Costly food

Categories

Cleanliness
7.7
Some guests reported issues with room cleanliness, particularly with stained sheets.
Service
9.7
The staff was highly praised for their helpfulness and accommodating nature.
Location
9.2
Many reviews highlighted the excellent location of the hotel.
Room Quality
7.2
Several guests found the rooms outdated and not as expected.
Amenities
7.7
The pool and fitness center did not meet expectations for a 4-star hotel.
Value for Money
7.7
Some guests felt that prices were high relative to the experience.
Food and Beverage
8.2
Mixed feedback on restaurant food quality, with some dishes considered overpriced.
Overall Experience
8.2
Overall, experiences varied, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:55

Property Description

Stunning Views and Dining Options

Overlooking the river and city skyline, Sheraton Grand Chicago offers a picturesque backdrop for your stay. With 5 restaurants and bars on-site, including Shula’s Steak House and Chicago Burger Company, culinary delights await.

Convenient Amenities

Enjoy a comfortable stay with a 47" cable TV, minibar, fitness centre, and business centre at your disposal. Whether you're here for business or leisure, Sheraton Grand Chicago ensures your needs are met.

Prime Location

Located just a short walk from Navy Pier, Millennium Park, and Michigan Avenue, this hotel puts you in the heart of Chicago's vibrant scene. Explore the city with ease, from luxurious shops to cultural attractions.

Experience the best of Chicago at Sheraton Grand Chicago - book your stay now!

Important information:

Upon check-in photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the method of payment used to make the reservation must be presented upon check-in. Contact hotel for details.

Guests must be at least 21 years of age to check-in.

Roll-away beds can only be accommodated in king rooms for a fee and must be booked in advance of the guest's stay. Please contact the hotel for more information.

Refrigerators may also be available on request for an additional fee.

A Daily Destination Fee of $25 plus tax (17.4%) be added to the room rate, which includes the following:
• Daily Enhanced Internet
• Daily F&B Credit of $25
• 2 passes daily admission to the Chicago Architectural Center
• 2 passes daily admission to the Chicago Sports museum

Destination Fees will be charged at the hotel. For pre-paid reservations, only the prepayment for room and tax will be charged upon booking and the destination fee plus taxes will be due at the hotel after check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 68 per day.

Location

Guest Reviews

8.2
Based on 1472 reviews
Cleanliness: 7.7
Service: 9.7
Location: 9.2
Room Quality: 7.2
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.2
N
Natasha P Sims • family_with_children • us
10
2026-07-25 • via Nuitee
S
Susanne • solo_traveller • de
7
2026-07-24 • via Nuitee
A
Angela • extended_group • us
7
Good visit!
Pros:

The rooms were very nice and staff very friendly!

Cons:

Didn’t like the fact that the parking was so high, the internet was not free, and the hotel claimed they gave us $15 credit but it could only be used on certain things and was still going to be charged to your room, very disappointing!

2026-07-22 • via Nuitee
J
Johann • family_with_children • za
8
Great location on the riverwalk. Beautiful views.
Pros:

Large comfortable rooms
Great location
Beautiful river views
Nice pool

Cons:

Extra tourist levies and additional daily fees
Parking options were very dodgy

2026-07-21 • via Nuitee
N
Noah • couple • us
5
Wouldn’t do it again. Not worth the sticker price. Better options in the area
Pros:

Location to other businesses

Cons:

No internet included, had to pay separate AFTER spending almost $400 on a room… not cool! Also one of my pillows had a blood stain on the corner…

2026-07-21 • via Nuitee
M
Michelle • couple • us
6
Not sure would stay again because of extra costs that weren’t worth it. The staff was really good
Pros:

Staff was great

Cons:

Breakfast wasn’t good. The prices for everything in the hotel were high and not worth it.

2026-07-21 • via Nuitee
R
Rumela • extended_group • us
2
Very disappointed
Pros:

The location and view from the room.

Cons:

We got a room with the door lock not working after several times going to the front door calling for assistance they figured the lock has some issues so we were waiting for a while to get into the room. And when we did get in we couldn’t get out so I asked to change the room as it was a safety issue if we can’t unlock from inside but they couldn’t give us a new room and had to repair the lock. The bathroom as not clean. The tub was not draining the toilet did not flush well. This was my 2 stay at this hotel I brought my friends as my last two visits were good but this time I am very disappointed.

2026-07-20 • via Nuitee
L
Luis • extended_group • us
4
The beds were to small for the price
Cons:

The vew

2026-07-20 • via Nuitee
M
Michelle • family_with_children • us
10
2026-07-20 • via Nuitee
K
Karron • couple • us
10
Josh, at the front desk was wonderfully positive and went above and beyond at check in. Give that man all the stars
2026-07-19 • via Nuitee
F
Flygare • couple • us
9
Pros:

The location was perfect and how it had everything I needed

Cons:

I was freezing every time I had to go down to the lobby or in one of the meeting rooms

2026-07-18 • via Nuitee
A
André • couple • br
9
Cons:

Falta room service 24h

2026-07-18 • via Nuitee
A
ADERONKE • couple • ca
1
The room they gave me was a crap
Pros:

What i was expected wasn't what I meant. Immediately I when to the receptionist to express myself. I didn't spent an hour to checkout of which am supposed to stayed for 2nights. I have to leave Immediately. He said he will still charge me. He over changed my credit card. It's a big slap on me. I will never recommend this particular location to anyone.

Cons:

They over charged my credit card and I didn't even spent an hour before checking out

2026-07-14 • via Nuitee
D
David • couple • us
10
2026-07-14 • via Nuitee
P
Priscila • family_with_children • br
10
Voltaria com certeza
Pros:

O quarto era ótimo; espaçoso bonito e com uma vista incrível! Banheiro bom, limpo, Localização excelente, staff amigável.

2026-07-14 • via Nuitee
G
Gina • solo_traveller • us
10
2026-07-13 • via Nuitee
T
Toto • solo_traveller • us
10
Pros:

Very comfortable environment great location

Cons:

Nothing everything was great and secure

2026-07-13 • via Nuitee
E
Emily • extended_group • ie
10
Pros:

Excellent location , staff extremely helpful and kind . We stayed here for 11 nights and it was a very comfortable stay.

2026-07-12 • via Nuitee
L
Luis • couple • us
10
Pros:

Clean organize excellent

Cons:

N\a

2026-07-12 • via Nuitee
F
Francisco • couple • us
8
2026-07-10 • via Nuitee