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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Valet parking
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Non-smoking throughout
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Sun terrace
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Accessible parking
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Parking garage
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Heated pool
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Public transport tickets
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Vending machine - snacks
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Fitness classes
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Tour/class on local culture
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Live music/performance
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Pub crawls
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Movie nights
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Stand-up comedy
Review Highlights
Categories
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Property Description
Stunning Views and Dining Options
Overlooking the river and city skyline, Sheraton Grand Chicago offers a picturesque backdrop for your stay. With 5 restaurants and bars on-site, including Shula’s Steak House and Chicago Burger Company, culinary delights await.
Convenient Amenities
Enjoy a comfortable stay with a 47" cable TV, minibar, fitness centre, and business centre at your disposal. Whether you're here for business or leisure, Sheraton Grand Chicago ensures your needs are met.
Prime Location
Located just a short walk from Navy Pier, Millennium Park, and Michigan Avenue, this hotel puts you in the heart of Chicago's vibrant scene. Explore the city with ease, from luxurious shops to cultural attractions.
Experience the best of Chicago at Sheraton Grand Chicago - book your stay now!
Upon check-in photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note the method of payment used to make the reservation must be presented upon check-in. Contact hotel for details.
Guests must be at least 21 years of age to check-in.
Roll-away beds can only be accommodated in king rooms for a fee and must be booked in advance of the guest's stay. Please contact the hotel for more information.
Refrigerators may also be available on request for an additional fee.
A Daily Destination Fee of $25 plus tax (17.4%) be added to the room rate, which includes the following:
• Daily Enhanced Internet
• Daily F&B Credit of $25
• 2 passes daily admission to the Chicago Architectural Center
• 2 passes daily admission to the Chicago Sports museum
Destination Fees will be charged at the hotel. For pre-paid reservations, only the prepayment for room and tax will be charged upon booking and the destination fee plus taxes will be due at the hotel after check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
The hotel, the convenience to everything the food.
Well, this is my issue. My bathroom sink started leaking water underneath on the floor. I put a bunch of towels on it. I went downstairs and I let them know in guest services. He told me somebody was coming right away, so we waited in the room for about an hour, nobody came so I went downstairs again and spoke to a young lady at the reservation desk and she said somebody would come up right away. And they did while we were gone when I came back the sink wasn’t leaking anymore. My issue is that they left all the wet towels everything under the sink to me that’s part of the cleaning up after you fix something so I was very disappointed in that and I was very disappointed. I had to go down there twice to get this taken care .
Breakfast was good. Just like everything else its very pricey
Added fees very dark parking garage and over priced
The staff!! Excellent customer service from every single member my family encountered!! And the location was central to many downtown activities.
The only thing was that the hotel gets so busy and filled that the elevators can take a while to stop for you.
Staff was friendly and great location
We requested room with riverside view… well you could not see a thing from these dirty windows ….and the beds were not queen size, they were full size
Nothing
Everything. Terrible service.
Location was great!
Breakfast was not included and was expensive
breakfast was great. Staff very friendly. food sumptuous!
the location is incredible, we had access to many things just walking.
just price because some event around
Very clean!staff was amazing!
Beds were small
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