Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Fireplace in lobby
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Outstanding service
Beautiful room quality

Categories

Cleanliness
9.41
Cleanliness was not specifically mentioned but expected to meet high standards.
Service
9.99
Outstanding service from staff, particularly the concierge team, contributing to a 5-star experience.
Location
9.42
Good location, enhancing convenience and experience.
Room Quality
9.87
The room was outstanding with a lot of character and authentic artwork.
Amenities
9.4
Wonderful spa amenities and adequate gym facilities.
Value for Money
9.36
The experience aligns well with the expected value for a luxury hotel.
Food and Beverage
9.41
Great breakfast mentioned, enhancing the overall dining experience.
Overall Experience
9.98
A truly top-notch hotel experience, highly recommended for future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:49

Property Description

Experience the epitome of luxury and comfort at The Milestone Hotel, nestled in the heart of London, just steps away from the enchanting Kensington Gardens.

Indulge in Relaxation
Pamper yourself at our exquisite spa, offering a selection of rejuvenating massages, body treatments, and facials designed to melt away your stress.

Culinary Delights Await
Savor exceptional dining at our renowned restaurant, Chenestons, or enjoy 24-hour room service to indulge in delicious meals from the comfort of your room.

Fitness and Recreation
Stay active and refreshed with our indoor pool, fitness center, and sauna, ensuring that your leisure needs are fully catered for.

Don’t miss out on a memorable stay—book your escape to The Milestone Hotel today!

Important information:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.6
Based on 109 reviews
Cleanliness: 9.41
Service: 9.99
Location: 9.42
Room Quality: 9.87
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.98
J
john • solo_traveller • gb
9
2026-06-20 • via Nuitee
A
Andrew • couple • be
9
Lovely place, great location close to nice bars, cafes and restaurants. We could even walk to take in a show!
Pros:

Very traditional English hotel

Cons:

Nothing

2026-06-18 • via Nuitee
B
Brenda • couple • ke
9
2026-06-16 • via Nuitee
B
Brenda • solo_traveller • ke
8
2026-06-14 • via Nuitee
G
Grainne • extended_group • gb
10
2026-06-13 • via Nuitee
A
Anthony • solo_traveller • au
7
Classic British hospitality, the overall experience just fell flat to my tastes.
Pros:

Classic British Hospitality. Size of Room was good. Staff were all lovely, if not a little pompous for this Australian. Location is otherwise ok provided Kensington is where you want to be. Kensington Palace is just over the road. If it's your first time to London then I would stay elsewhere.

Cons:

There was a smell in the corridor and my room that just put my experience at unease and that didn't leave me. I had intended to stay 4 nights but only stayed 2 nights despite the offer of a room upgrade. I thought it must have been a smoking room but I think the smell was just the smell of the hotel? My Deluxe King room was a good size. Upon entering the room there was a small flight of stairs which gave the room some interest. Overall a nice room but perhaps because of the smell, the decor fell flat. On my first morning I was surprised to find that there was no coffee making facilities in the room. I can't remember the last hotel that didn't have coffee making facilities in the room. It wasn't until the following afternoon that I found a small sign on the desk to say that they offered complimentary tea and coffee making facilities. When it did arrive it was in a box and the plunger coffee was actually very good. That would have been nice to know upon check in mind you. While increasingly normal in London, gratuity was added to my bill. I find that a bit off especially since my stay offered little interaction requiring a tip. Overall I didn't really use the hotel much. I would have enjoyed afternoon tea but at 80 pounds and that was just too steep for me. The room rate itself was ok. But to eat and drink in the hotel just felt too expensive.

2026-06-12 • via Nuitee
C
Catia • couple • ie
9
2026-06-12 • via Nuitee
G
Gerie • couple • nl
10
2026-06-12 • via Nuitee
J
Janis • couple • nz
10
Luxurious home away from home
Pros:

The location opposite Kensington Gardens/Hyde Park is great. We found getting to places further afield very easy using buses or taxis. Wonderful staff. Breakfast each morning was superb. Really recommend this hotel.

Cons:

Nothing to suggest. Really comfortable and pleasant stay.

2026-06-11 • via Nuitee
M
Mickael • solo_traveller • fr
10
Superbe
Pros:

L’accueil est vraiment de haut niveau, Particulièrement Natin.
La chambre tres belle et super petit déjeuner

2026-06-11 • via Nuitee
L
Louisa • family_with_children • au
10
2026-06-10 • via Nuitee
G
gillian • extended_group • gb
10
Great friendly staff and beautiful hotel.
Pros:

Very welcoming,beautiful rooms and great breakfast.

Cons:

It was all great.

2026-06-08 • via Nuitee
R
Raymond • solo_traveller • us
10
Delightful
Pros:

Fantastic location, beautiful room,wonderful breakfast, genuinely kind and helpful staff.

2026-06-07 • via Nuitee
D
David • couple • au
9
2026-06-07 • via Nuitee
L
Leslie • family_with_children • us
10
Pros:

Beyond the high quality of the accommodations, the staff was incredible and made a rough evening much more tolerable.

Cons:

Nothing not to like at all.

2026-06-07 • via Nuitee
M
Magdalena • couple • pl
10
Pros:

Doskonała obsługa i przepiękne pokoje

2026-06-07 • via Nuitee
D
Darren LEWITT • couple • gb
10
Pros:

Just love everything

Cons:

Cookies were late getting to the room?

2026-06-06 • via Nuitee
S
Sulvi • couple • ee
10
2026-06-05 • via Nuitee
V
Valerie • couple • fr
10
Magique
Pros:

Mon troisième séjour au Milestone Hotel, et certainement pas le dernier ! Un hôtel exceptionnel où l’on se sent comme chez soi. L’équipe est d’une gentillesse, d’un professionnalisme et d’une disponibilité remarquables. L’hôtel est magnifique, élégant, impeccable de propreté et possède une atmosphère chaleureuse et familiale que l’on trouve rarement. Une adresse que je recommande les yeux fermés.

Cons:

Rien

2026-06-05 • via Nuitee
M
Me • couple • us
9
2026-06-03 • via Nuitee