Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Fireplace in lobby
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Outstanding service
Beautiful room quality

Categories

Cleanliness
9.41
Cleanliness was not specifically mentioned but expected to meet high standards.
Service
9.99
Outstanding service from staff, particularly the concierge team, contributing to a 5-star experience.
Location
9.42
Good location, enhancing convenience and experience.
Room Quality
9.87
The room was outstanding with a lot of character and authentic artwork.
Amenities
9.4
Wonderful spa amenities and adequate gym facilities.
Value for Money
9.36
The experience aligns well with the expected value for a luxury hotel.
Food and Beverage
9.41
Great breakfast mentioned, enhancing the overall dining experience.
Overall Experience
9.98
A truly top-notch hotel experience, highly recommended for future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:49

Property Description

Experience the epitome of luxury and comfort at The Milestone Hotel, nestled in the heart of London, just steps away from the enchanting Kensington Gardens.

Indulge in Relaxation
Pamper yourself at our exquisite spa, offering a selection of rejuvenating massages, body treatments, and facials designed to melt away your stress.

Culinary Delights Await
Savor exceptional dining at our renowned restaurant, Chenestons, or enjoy 24-hour room service to indulge in delicious meals from the comfort of your room.

Fitness and Recreation
Stay active and refreshed with our indoor pool, fitness center, and sauna, ensuring that your leisure needs are fully catered for.

Don’t miss out on a memorable stay—book your escape to The Milestone Hotel today!

Important information:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.6
Based on 109 reviews
Cleanliness: 9.41
Service: 9.99
Location: 9.42
Room Quality: 9.87
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.98
G
Giorgio • couple • gb
10
2026-07-23 • via Nuitee
A
Artem • family_with_children • ae
9
Ideal vibe of London at its best with a Hyde park view.
Pros:

Location and atmosphere. Very functional and comfortable infrastructure in a historical setting.

2026-07-22 • via Nuitee
K
Kamilla • solo_traveller • lt
10
Everything was amazing!
Pros:

Delicious breakfast, excellent service

Cons:

Nothing, all was wonderful!

2026-07-21 • via Nuitee
R
REIKO • couple • jp
10
It was such a fabulous location and hotel room.
Pros:

I loved the decor and the history behind it .
The suite room we stayed had lots of characters. The staffs were friendly and on our second night, they surprised us with amazing hospitality!!

Cons:

Nothing I can think of.

2026-07-21 • via Nuitee
R
Roberta • couple • it
9
2026-07-20 • via Nuitee
J
Julius • couple • de
9
2026-07-20 • via Nuitee
A
Ana Carolina • couple • br
9
2026-07-20 • via Nuitee
D
Dirk • couple • de
10
Pros:

Unfassbar freundliches und zuvorkommendes Personal, jederzeit hilfsbereit und extrem höflich.

Cons:

Nichts.

2026-07-20 • via Nuitee
M
Michael • couple • gb
10
Pros:

Beautiful hotel with extremely helpful and friendly people steering the ship from management to cleaning staff everyone was lovely. Breakfast is wonderful with some of the finest teas I’ve ever tasted. Wonderful experience 😊

2026-07-19 • via Nuitee
J
john • couple • us
10
Gracious hospitality next to Kensington Park
Pros:

Gracious hospitability was provided by all staff. Going above and beyond to make sure all guests feel welcome and comfortable was displayed by everyone. The food is excellent.

Cons:

Nothing comes to mind

2026-07-19 • via Nuitee
M
Maxence • solo_traveller • fr
9
2026-07-19 • via Nuitee
A
Alexey • solo_traveller • ru
10
2026-07-18 • via Nuitee
O
Oliver • couple • gb
10
2026-07-18 • via Nuitee
C
Cindy • family_with_children • au
8
2026-07-16 • via Nuitee
C
Claudia • couple • de
10
Toller Aufenthalt in einen wunderschönen Hotel in top Lage
Pros:

Der perfekte Service und das unglaublich freundliche Personal

2026-07-11 • via Nuitee
D
Daniel • couple • gb
10
Outstanding hotel, will be back, again
Pros:

2nd time visiting this hotel as the first time was so good, had to come back.
Great location directly opposite Hyde park, staff are so friendly and helpful, hotel is not a massive chain type nor small boutique so feels very comfortable and luxurious.
Room is a good size, bed was super comfortable, bathroom very impressive.
Had breakfast and was exceptional. A lot of choices of fruits, yogurts and pastries but standout was the à la carte, had probably the best eggs Bennie I’ve had.

Cons:

Nothing to say here, we were very happy

2026-07-10 • via Nuitee
M
Michelle • couple • gb
10
Perfection in every way.. and the staff are simply a joy to meet.
Pros:

Beautiful traditional building, but with all the appropriate mod cons..

Cons:

Everything was fantastic..

2026-07-08 • via Nuitee
A
Adalmiro • couple • br
9
2026-07-08 • via Nuitee
T
Thomas • solo_traveller • be
10
2026-07-06 • via Nuitee
C
Claudia • family_with_children • ch
9
Es hat uns sehr gut gefallen.
Pros:

Sehr nahe gelegen zur Busstation sowie zur Underground. Das Personal ist sehr freundlich. Das essen im Stable ist ausgezeichnet. Die Klimaanlage im Hotel war sehr frisch, im Gang sowie im Restaurant.

Cons:

Die Temparatur der Klimaanlage.

2026-07-06 • via Nuitee