Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Proposal/romance packages available
Fireplace in lobby
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Outstanding service
Beautiful room quality

Categories

Cleanliness
9.41
Cleanliness was not specifically mentioned but expected to meet high standards.
Service
9.99
Outstanding service from staff, particularly the concierge team, contributing to a 5-star experience.
Location
9.42
Good location, enhancing convenience and experience.
Room Quality
9.87
The room was outstanding with a lot of character and authentic artwork.
Amenities
9.4
Wonderful spa amenities and adequate gym facilities.
Value for Money
9.36
The experience aligns well with the expected value for a luxury hotel.
Food and Beverage
9.41
Great breakfast mentioned, enhancing the overall dining experience.
Overall Experience
9.98
A truly top-notch hotel experience, highly recommended for future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:49

Property Description

Experience the epitome of luxury and comfort at The Milestone Hotel, nestled in the heart of London, just steps away from the enchanting Kensington Gardens.

Indulge in Relaxation
Pamper yourself at our exquisite spa, offering a selection of rejuvenating massages, body treatments, and facials designed to melt away your stress.

Culinary Delights Await
Savor exceptional dining at our renowned restaurant, Chenestons, or enjoy 24-hour room service to indulge in delicious meals from the comfort of your room.

Fitness and Recreation
Stay active and refreshed with our indoor pool, fitness center, and sauna, ensuring that your leisure needs are fully catered for.

Don’t miss out on a memorable stay—book your escape to The Milestone Hotel today!

Important information:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.6
Based on 109 reviews
Cleanliness: 9.41
Service: 9.99
Location: 9.42
Room Quality: 9.87
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.98
D
Darren LEWITT couple gb
10
Pros:

Just love everything

Cons:

Cookies were late getting to the room?

2026-06-06 via Nuitee
V
Valerie couple fr
10
Magique
Pros:

Mon troisième séjour au Milestone Hotel, et certainement pas le dernier ! Un hôtel exceptionnel où l’on se sent comme chez soi. L’équipe est d’une gentillesse, d’un professionnalisme et d’une disponibilité remarquables. L’hôtel est magnifique, élégant, impeccable de propreté et possède une atmosphère chaleureuse et familiale que l’on trouve rarement. Une adresse que je recommande les yeux fermés.

Cons:

Rien

2026-06-05 via Nuitee
S
Sulvi couple ee
10
2026-06-05 via Nuitee
M
Me couple us
9
2026-06-03 via Nuitee
A
ABRAHIM couple sa
10
Pros:

محترمين جدا

Cons:

الاحترام

2026-06-03 via Nuitee
J
Julie couple gb
9
Great location good staff
Pros:

Very comfortable

Cons:

Not keen on stairs to bathroom in room this time

2026-06-03 via Nuitee
M
Marouane solo_traveller fr
10
2026-06-02 via Nuitee
B
Bruce solo_traveller us
10
Totally delightful place to stay!
Pros:

Incredible hotel

Cons:

Nothing - excellence all around

2026-06-02 via Nuitee
D
Darren solo_traveller gb
10
2026-06-01 via Nuitee
T
Terry couple us
10
Great experience. We will be
Pros:

Great location. Great staff. Excellent breakfast.

Cons:

Nothing.

2026-05-31 via Nuitee
P
Philippe solo_traveller fr
9
Pros:

très britannique

Cons:

accès à la salle de sport compliquée;
pas de room service pour le petit déjeuner

2026-05-28 via Nuitee
G
Giovanni couple it
8
2026-05-27 via Nuitee
S
Sandra couple fr
10
Pros:

L'hôtel est magnifique, les chambres très confortables et le personnel est formidable.
Le petit-déjeuner est exceptionnel.
Séjour parfait, comme à chaque fois.
Définitivement notre hôtel préféré à Londres.

2026-05-26 via Nuitee
D
Dalya couple us
10
2026-05-26 via Nuitee
O
Olga couple za
10
Great Stay, welcoming staff.
Pros:

Old school hotel that is very well placed to get main areas in London with staff that are absolutely fantastic.

Cons:

No tea or coffee making facilities in the room.

2026-05-23 via Nuitee
T
Terry couple us
10
I would recommend the Milestone Hotel to everyone!
Pros:

Breakfast was exceptional. The room was good-sized to accommodate my wife, me and our luggage! Location is excellent. The best part, however, is the quality staff you have. Excellent service.

Cons:

No issues.

2026-05-22 via Nuitee
S
Sylvia couple us
10
Perfection!!!
Pros:

The Milestone Hotel is truly a luxury hotel with no detail overlooked. It’s everything I would expect from a hotel of this caliber. The staff is friendly and professional.

2026-05-18 via Nuitee
R
Regina solo_traveller gb
10
Comfortable stay, good food
Pros:

The food was very good. I liked that I could order room service. The staff was exceptional and nothing was too much trouble. The location was perfect as I was attending concerts at the Royal Albert Hall.

Cons:

I can't think of anything. My stay was very comfortable.

2026-05-18 via Nuitee
N
Natalia couple fr
9
Pros:

Отличное обслуживание. Гостеприимный персонал . Отличный сервис по уборке номеров .

Cons:

Не открывались окна . И было душно в номере . Нам сказали что это из за того , что номер выходил в сторону улицы .

2026-05-18 via Nuitee
星星 extended_group gb
10
2026-05-17 via Nuitee