Plaza São Rafael Hotel - Próximo ao Cais Embarcadero e Hosp Santa Casa

Hotels
8.4 (2717 reviews)
Av. Alberto Bins, 514 , Porto Alegre , br
+55 51 3220-7000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good service
Great location
Good breakfast
Cons:
Old room facilities
Inconsistencies in service
Limited amenities availability

Categories

Cleanliness
8.15
Some guests mentioned cleanliness positively; however, complaints about older facilities and the need for improvements indicate room for enhancement.
Service
9.15
Guests noted good service and staff attentiveness, particularly regarding guest needs and accommodations.
Location
8.65
The hotel is well located, making it convenient for various establishments.
Room Quality
7.65
Several reviews criticized the old condition of the rooms, but comfort mitigates some of these concerns.
Amenities
8.15
Amenities like the pool and gym were appreciated but some facilities were reported as being out of order.
Value for Money
8.15
A good price-quality relationship recognized, though some guests found better options available.
Food and Beverage
8.65
Breakfast received positive remarks; however, there were some suggestions for improvement.
Overall Experience
8.65
The overall sentiment ranged from very good to needing improvement, but a majority of guests had a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:26

Property Description

Centrally Located Historic Hotel

Indulge in Luxury Amenities: From the indoor lap pool to the sauna, our hotel offers everything you need to unwind and relax during your stay.

Modern Comforts: Enjoy spacious rooms with soundproofed windows, LCD TV, and free Wi-Fi, all designed to provide you with a comfortable and convenient experience.

Explore with Ease: With a prime location in the Centro Histórico neighborhood, you have easy access to shops, museums, and the financial district, making it the perfect base to explore Porto Alegre.

Book now for a memorable stay at Plaza São Rafael Hotel, where convenience and luxury meet seamlessly.

Important information:

Please note that bed configuration for the Standard and Superior categories is subject to availability.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    People 13 years old and over stay for 10% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 39 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 2717 reviews
Cleanliness: 8.15
Service: 9.15
Location: 8.65
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
M
Miriam • couple • br
10
Muito boa! Indico
Pros:

Piscina aquecida

Cons:

Carpete antigo

2026-07-25 • via Nuitee
G
Giovani • couple • br
10
2026-07-24 • via Nuitee
A
Adriana • couple • br
9
Boa opção de hospedagem em PA
Pros:

Gentileza dos funcionários

Cons:

Café da manhã achei um pouco abaixo do padrão do hotel.

2026-07-23 • via Nuitee
M
moser • family_with_children • br
3
2026-07-22 • via Nuitee
M
Marcão do Sul • solo_traveller • br
10
Saudosa Porto Alegre.
Pros:

Tudo ótimo.

2026-07-20 • via Nuitee
R
RODRIGO • couple • br
10
2026-07-20 • via Nuitee
J
Julio Cesar de Souza • couple • br
10
2026-07-17 • via Nuitee
C
Clay • couple • br
10
Perfeita . Vale a pena
Pros:

Cordialidade

Cons:

Gostei de tudo

2026-07-17 • via Nuitee
D
Daniel • solo_traveller • br
10
òtima opção.
Pros:

Bom café, com várias opções.

2026-07-17 • via Nuitee
M
Murilo • couple • br
7
Bom custo benefício.
Pros:

Excelente localização. Vista e incrível.

Cons:

O local do café é um porão, mal ventilado.

2026-07-16 • via Nuitee
'
' • family_with_children • br
8
No geral gostei.
Pros:

quanto limpo e aconchegante, ótima localização

Cons:

o café da manhã meio fraco poucas opções,

2026-07-16 • via Nuitee
B
Bruno • solo_traveller • br
10
2026-07-15 • via Nuitee
S
Simone M • solo_traveller • br
7
2026-07-15 • via Nuitee
N
NELSON • family_with_children • br
8
Ótima
Pros:

Os carpetes são velhos e manchados, além de escuros, dando impressão de sufocamento para quem sofre de asma.

Cons:

Carpetes

2026-07-13 • via Nuitee
A
Alaíde • solo_traveller • br
8
2026-07-13 • via Nuitee
N
NELSON • family_with_children • br
8
boa
Pros:

O hotel poderia retirar os carpetes, que são velhos, manchados e dão uma impressão de sufocamento, parecendo que estão mofados.

Cons:

Dos carpetes.

2026-07-13 • via Nuitee
M
Marcelo • couple • ar
7
Recomendable
Pros:

Buen hotel y recomendable

Cons:

En algunos aspectos falta renovarlo

2026-07-13 • via Nuitee
O
ODAIR • extended_group • br
9
2026-07-12 • via Nuitee
M
Marcos • family_with_children • br
2
Experiência muito decepcionante. Funcionários despreparados e sem cordialidade, além de um café da manhã de baixa qu
Pros:

Quarto amplo!

Cons:

Mobiliário velho, funcionários mal educados, não tem serviços de bagagem! Café da manhã péssimo para nível do hotel
Hotel precisa de manutenção

2026-07-12 • via Nuitee
R
Rodolfo Jose • couple • br
8
Top
Pros:

Restaurant super top

Cons:

Nada ! Foi otimo tudo

2026-07-12 • via Nuitee