Plaza São Rafael Hotel - Próximo ao Cais Embarcadero e Hosp Santa Casa

Hotels
8.4 (2794 reviews)
Av. Alberto Bins, 514 , Porto Alegre , BR
+55 51 3220-7000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good service
Great location
Good breakfast
Cons:
Old room facilities
Inconsistencies in service
Limited amenities availability

Categories

Cleanliness
8.15
Some guests mentioned cleanliness positively; however, complaints about older facilities and the need for improvements indicate room for enhancement.
Service
9.15
Guests noted good service and staff attentiveness, particularly regarding guest needs and accommodations.
Location
8.65
The hotel is well located, making it convenient for various establishments.
Room Quality
7.65
Several reviews criticized the old condition of the rooms, but comfort mitigates some of these concerns.
Amenities
8.15
Amenities like the pool and gym were appreciated but some facilities were reported as being out of order.
Value for Money
8.15
A good price-quality relationship recognized, though some guests found better options available.
Food and Beverage
8.65
Breakfast received positive remarks; however, there were some suggestions for improvement.
Overall Experience
8.65
The overall sentiment ranged from very good to needing improvement, but a majority of guests had a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:26

Property Description

Centrally Located Historic Hotel

Indulge in Luxury Amenities: From the indoor lap pool to the sauna, our hotel offers everything you need to unwind and relax during your stay.

Modern Comforts: Enjoy spacious rooms with soundproofed windows, LCD TV, and free Wi-Fi, all designed to provide you with a comfortable and convenient experience.

Explore with Ease: With a prime location in the Centro Histórico neighborhood, you have easy access to shops, museums, and the financial district, making it the perfect base to explore Porto Alegre.

Book now for a memorable stay at Plaza São Rafael Hotel, where convenience and luxury meet seamlessly.

Important information:

Please note that bed configuration for the Standard and Superior categories is subject to availability.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Location

Guest Reviews

8.4
Based on 2794 reviews
Cleanliness: 8.15
Service: 9.15
Location: 8.65
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
M
Maria Helena • family_with_children • br
7
2026-10-31 • via Nuitee
B
Brenda • family_with_children • br
10
Tivemos uma estadia perfeita.
Pros:

Gostamos de absolutamente tudo, desde a recepção ao café da manhã. Fomos muito bem recebidos por toda, com certeza voltaremos mais vezes.

2026-10-30 • via Nuitee
P
Priscila • family_with_children • br
10
2026-10-30 • via Nuitee
J
João • family_with_children • br
8
2026-10-28 • via Nuitee
D
Denise • couple • br
7
O plaza tem um atendimento muito bom, mas as acomodações poderiam ser modernizadas
Pros:

Quarto amplo e hotel tem estilo antigo e bom café da manhã

Cons:

Do cheiro dos quartos e auditório

2026-10-25 • via Nuitee
G
GABRIELA • family_with_children • br
10
Excelente!
Pros:

Funcionários corteses, limpeza do hotel.

Cons:

Gostei de tudo.

2026-10-23 • via Nuitee
M
Matias • family_with_children • uy
10
2026-10-23 • via Nuitee
W
WanaDuprat • family_with_children • br
8
Pros:

O hotel está em boa localização, no centro, tem estacionamento e, sendo um hotel mais antigo, tem estilo e está bem conservado.

Cons:

O box do banheiro é pequeno.

2026-10-21 • via Nuitee
S
Souza de Oliveira • solo_traveller • br
5
Cons:

Andar com obra e muito barulho. Impossível descansar!

2026-10-21 • via Nuitee
F
Felipe • solo_traveller • br
10
2026-10-20 • via Nuitee
F
Fran • extended_group • br
8
2026-10-20 • via Nuitee
S
Silvana • couple • br
9
Cons:

As duas torres são confusas

2026-10-19 • via Nuitee
J
João Batista • solo_traveller • br
7
Pros:

Location

Cons:

Maintenance very poor in the rooms floor bathroom and so on

2026-10-19 • via Nuitee
L
Ludinara • family_with_children • br
9
2026-10-19 • via Nuitee
L
Lisia • family_with_children • br
8
Pros:

Tudo muito bom

Cons:

A piscina poderia estar mais aquecida de

2026-10-18 • via Nuitee
N
NILTON LEANDRO • couple • br
9
Perfeita, porém o centro de Porto Alegre está muito caído
Pros:

Quarto grande e aconchegante

Cons:

Gostei de tudo

2026-10-16 • via Nuitee
E
Elis Engster • family_with_children • br
10
RECOMENDO!
Pros:

meu marido, meu filho e eu nos hospedamos no feriado de dia das crianças. gostamos bastante da experiência. destaco a cordialidade dos funcionários, a qualidade do café da manhã (diverso, ingredientes frescos e os ovos mexidos simplesmente perfeitos!). Quarto confortável. chuveiro maravilhoso. Piscina com temperatura excelente!

2026-10-16 • via Nuitee
B
Beatriz Amorim • couple • br
7
Boa, mas esperava mais do hotel com a categoria que se apresenta.
Pros:

O quarto simples, mas confortável, funcionários atenciosos e acolhedores.

Cons:

Não ter condições de fazer um lanche no próprio hotel. Estava com uma pessoa muito idosa e com problemas de saúde. Neste quesito fica a desejar.

2026-10-14 • via Nuitee
A
Aline • solo_traveller • br
9
2026-10-14 • via Nuitee
L
Luiz Carlos • solo_traveller • br
7
Estrutura e estacionamento
Pros:

Localização muito boa,bem no centro histórico, perto de pontos turísticos.

Cons:

A piscina mal conservada, tivemos um problema com estacionamento(INDIGO), que "perdeu" nosso carro,na saída não traziam o nosso carro, não foram transparente nas informações, ficamos mais de 30 minutos esperando e nada de trazer o carro, somente depois de exigirmos explicação, disseram a verdade, não sabiam onde estava o carro, depois de 45 minutos apareceu o carro.Nenhuma explicação, só acharam!

2026-10-13 • via Nuitee