Plaza São Rafael Hotel - Próximo ao Cais Embarcadero e Hosp Santa Casa

Hotels
8.4 (2794 reviews)
Av. Alberto Bins, 514 , Porto Alegre , BR
+55 51 3220-7000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good service
Great location
Good breakfast
Cons:
Old room facilities
Inconsistencies in service
Limited amenities availability

Categories

Cleanliness
8.15
Some guests mentioned cleanliness positively; however, complaints about older facilities and the need for improvements indicate room for enhancement.
Service
9.15
Guests noted good service and staff attentiveness, particularly regarding guest needs and accommodations.
Location
8.65
The hotel is well located, making it convenient for various establishments.
Room Quality
7.65
Several reviews criticized the old condition of the rooms, but comfort mitigates some of these concerns.
Amenities
8.15
Amenities like the pool and gym were appreciated but some facilities were reported as being out of order.
Value for Money
8.15
A good price-quality relationship recognized, though some guests found better options available.
Food and Beverage
8.65
Breakfast received positive remarks; however, there were some suggestions for improvement.
Overall Experience
8.65
The overall sentiment ranged from very good to needing improvement, but a majority of guests had a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:26

Property Description

Centrally Located Historic Hotel

Indulge in Luxury Amenities: From the indoor lap pool to the sauna, our hotel offers everything you need to unwind and relax during your stay.

Modern Comforts: Enjoy spacious rooms with soundproofed windows, LCD TV, and free Wi-Fi, all designed to provide you with a comfortable and convenient experience.

Explore with Ease: With a prime location in the Centro Histórico neighborhood, you have easy access to shops, museums, and the financial district, making it the perfect base to explore Porto Alegre.

Book now for a memorable stay at Plaza São Rafael Hotel, where convenience and luxury meet seamlessly.

Important information:

Please note that bed configuration for the Standard and Superior categories is subject to availability.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Location

Guest Reviews

8.4
Based on 2794 reviews
Cleanliness: 8.15
Service: 9.15
Location: 8.65
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
F
Fabio • couple • br
10
2026-09-19 • via Nuitee
V
Viviana • couple • uy
9
2026-09-19 • via Nuitee
A
Andresa • solo_traveller • br
5
2026-09-17 • via Nuitee
M
Michel Guto • couple • br
8
2026-09-17 • via Nuitee
G
Gustavo • couple • uy
7
Buen lugar de paso
Pros:

El gym y la terraza. Tiene buena ubicación

Cons:

El restaurante cierra temprano, tiene poca disposición el personal para colaborar cuando se solicita algo. El desayuno siempre hay que estar solicitando que se reponga.

2026-09-16 • via Nuitee
C
Cristhian • solo_traveller • br
7
Cons:

Realizei uma solicitação para um quarto com boa estabilidade de internet, o que não ocorreu.
Além disso, o andar de cima estava em obra, ocasionando muito barulho.
Outra questão, mais supérflua, é a falta de tomadas no novo padrão.

2026-09-16 • via Nuitee
C
chiesa quijano • couple • uy
9
Disfrutqble y confortable
Pros:

La ubicación. Próximo a todos los lugares de interés para nosotros. Museos, lugares de espectáculos. La habitación espaciosa y siempre limpia. Colmó nuestras expectativas

Cons:

No tengo una sugerencia

2026-09-13 • via Nuitee
K
Kimberly • solo_traveller • br
10
Ótimo
Pros:

Hotel em si.

Cons:

TV sem canais fechados.

2026-09-11 • via Nuitee
C
Camila • family_with_children • br
1
Infelizmente nossa estadia foi pessima
Pros:

Localização

Cons:

O total descaso dos funcionários e gerência do hotel para tentar solucionar os problemas que tivemos em nossa hospedagem.

2026-09-11 • via Nuitee
K
kenji • solo_traveller • br
9
2026-09-08 • via Nuitee
M
Marcelo • couple • br
7
Pros:

A cama é muito confortável! O café da manhã estava bom.

Cons:

Os preços do mini bar são absurdos. Embora o banho seja quente, o formato do box em um banheiro antigo atrapalha um pouco.

2026-09-08 • via Nuitee
R
RODRIGO • solo_traveller • uy
8
2026-09-06 • via Nuitee
D
Diego • extended_group • uy
8
Recomiendo
Pros:

Buen gimnasio y piscina. Buen tamaño las habitaciones.

2026-09-06 • via Nuitee
A
Augusto • couple • br
8
2026-09-03 • via Nuitee
E
Enica Hosana • solo_traveller • br
9
2026-09-03 • via Nuitee
B
BAESSO • family_with_children • br
8
2026-09-03 • via Nuitee
C
Claudia • solo_traveller • br
6
Sem sossego!
Pros:

Da estrutura do hotel e quarto.

Cons:

Infelizmente o hotel não permitiu que eu descansasse além do tempo que eles determinam para realizar as tarefas do hotel. Tinha a manhã livre e fui incomodada 3 vezes! A primeira foi a camareira que bateu na porta de forma insistente, até me acordar e ter que ir até a porta. Depois novamente batidas ma porta e uma pessoa que disse que precisava olhar o consumo do frigobar e tive que dar acesso ao quarto, isso tudo antes das 10:00. Sossego ? Nenhum! Sinceramente, um absurdo o hotel ter uma política de que a conferência do frigobar é feita com hóspedes no quarto e que as camareiras batem nas portas cedo e insistentemente.

2026-09-02 • via Nuitee
R
Reyes • solo_traveller • uy
10
Pros:

Todo

Cons:

Todo estaba muy bien

2026-09-02 • via Nuitee
R
Roani • solo_traveller • br
8
Pros:

Café da manhã

Cons:

Pessoal que recepcionou não foi simpático e não se demonstrou disposto...

2026-09-01 • via Nuitee
I
Israel • solo_traveller • br
8
Pros:

Muito boa.

Cons:

Não tenho nada a comentar.

2026-08-30 • via Nuitee