Hampton Inn White Plains/Tarrytown

Great rest and confortable

Location

The lobby smells fantastic

The staff

The staff are nice. The room was clean and I get waffles😁.

Atendimento, acomodação, academia, café da manhâ.

For being ine of the oldest hotels that was constructed here, i mean this property is decent. Needs more Hospitality Training from the Assis Mgr Christine to the breakfast attendant maybw im wrong or it was the lobby attendant. For the two days consecutively i stayed Christine looked like she was having a miserable two days but she was nicer to the other guests, just becauae I inquired about an early check in and quickly responded “No availability” but dear lord, she didnt even ask for my last name, what if I had checked in a day before my arrival so i could check in at my convenient time?!? She said she will let me kkow and waited 3 hours which I was ok, but to find out she called the other guests that arrived aftwr me without even informing me theres availability. I let it go and see if shes different the next day.

By the way everyone else is beyodn nice and very hospitable and detail oriented except for the Assistant Manager! (She doesnt even realize , im an operations Manager for another Hilton, and ill forward this to guest assistance), but shell be the one checking it anyway)
The next day, i opened up a conversation but everytime we cross paths she has this look on her face, maybe she does not like gay people, just saying. I extended my stay and ahe did not even acknowldege my tier level! She even talked to ger FD and cursing not realizing i hear her. Its really unprofessional and if ahe doesnt want to handle people, she should try Housekeeping, or maybe be a Houseman/House attendant! She can work on her own pace. Just wanted to share! But everyone else is very nice, TJ and Willie,

staff was very sweet and it was an easy 15 min drive to Pace Univ-where my son goes to college.

Location to major highways

Complete crap hole don’t stay here …

Breakfast was fine.

We generally stay at Hampton Inns and have very good and consistent experiences. As many others have said, this hotel is unfortunately a bad exception. While I agree, the front staff was very nice and courteous, nothing else about our stay was good. The room was severely outdated, the carpets in the elevators were filthy. While our room felt clean enough, the shower had mold in it and the bathroom itself was so small that the door just barely missed hitting the toilet. We couldn’t wait to get out of there. Thankfully, we were only booked for one night. Oh, and the parking lot it’s weirdly on a hill, which is probably a challenge for some people. Strangely, you can’t walk up or down the front steps with suitcases, there are no ramps so you are either lugging your suitcases up and down those steps or you have to go the long way around to find a ramp. We also unplugged our refrigerator during the night because it was so loud we were unable to sleep with it on and the walls are super thin: someone next-door sneezed and I had to stop myself from saying bless you. There are plenty of other options. Don’t go to this hotel.

Location

There are complaints I could make about this hotel, but they are all offset by the staff. At the front desk will is one of the best customer service representatives I’ve had and the experience I’ve had with him outweighs any negatives.

I have stayed here before…a number of times..it’s within 5 mins of where my sister lives.
It close to I-287, and is pet friendly.