Grand Hyatt Tampa Bay

The bayside pool was great, we loved the option to use hotel provided floaties and a beach ball. It was neat watching the planes take off and land from our room, and the beds were very comfortable. Accommodating letting us stay in the same room when we booked our trip in separate reservations. Door staff was attentive opening the door every time you walk near! Location is a short drive to tons of restaurants and shopping. Plus pretty views of the bay!

First, my family of five arrived at noon and were informed that our suite was still being cleaned. After waiting approximately three and a half hours, we were told the suite was finally ready. I asked the receptionist whether the room included a refrigerator and microwave, and she confirmed that it did.

Upon entering the suite, we discovered there was no microwave. Although there was a mini‑fridge, we soon realized it was not functioning. We contacted the front desk regarding both issues. We were told that we would need to go to the floor below to use a shared microwave located in the corridor. After a second call regarding the refrigerator, a maintenance technician came to inspect it, confirmed it was not working, and stated that it needed to be replaced.

The most concerning issue, however, involved one of the bed pillows, which was severely moldy. My wife unknowingly slept on this pillow, as it is not common practice to thoroughly inspect bedding in a hotel room. By the third day of our stay, she noticed a rash developing on parts of her face. At that point, she examined the bedding more closely and discovered the mold on the pillow she had been using. We immediately notified the front desk, and housekeeping staff came to inspect the pillow. They removed it from the room. Before checking out, we filed a report with the security team, who informed us that someone would follow up with additional information.

After returning home, I received a survey from Hyatt regarding our stay, in which I detailed our concerns. Following that, I received an email from the manager at the Tampa Grand Hyatt, Charlie Tidbury, who thanked me for bringing the incident to their attention and assured me they would work to prevent such issues in the future. I replied asking whether any credits used to book the suite can be reimbursed to us as Hyatt members due to the inconvenience and the mold‑related health concern, but I never receive a response.

Despite these issues, I would like to note that the hotel staff were friendly and helpful throughout our stay. We ordered breakfast one morning, and the food was good with generous portions. The overall property and facilities were well maintained and clean.

Lovely business style hotel. Our room was fairly small. Quite a long walk to the main pool. Parking very expensive. Reasonable value if priced less than $200 per night.

Great property. We'll maintained and the staff is friendly. Solid breakfast options and clean rooms. Free airport shuttle as well. Would recommend

There is nothing wrong with this hotel. The service was good and the beds were clean. I am giving a three star rating because the walls in our room were laughably thin. Not only could we hear the folks next door as they came in for the night, but proceeded to follow their entire conversation well after they were in their room. They were not quiet while they talked, but the fact that we could hear the actual words was ridiculous. And, unfortunately, no amount of high end service from the staff can overcome issues with the building itself.

Absolutely wonderful stay. Great food. Beautiful well maintained pool area. Plenty of options for relaxing. The gym was really nice and well equipped. We loved the views from our 9th floor room!

Had a fantastic experience. We help our international conference there. They were competitively priced; we are a nonprofit. The decor of of the rooms is very soothing and the hotel is beautiful. The staff was engaged, friendly and helpful without reservation! Their catered meat selections were moist. The Avocado Toast deserves a Michelin star.

Location is great, rooms not so much. Old, needs updated. Beds slightly larger than a twin, mold in bathroom, hot water doesn't regulate properly, prepare to get burned in shower with little water pressure.

For the price, this was not a good experience. A/C struggled to keep room cool enough especially at night. Was disappointed.

I really had high hopes for this place. It’s picturesque photos of tranquility, fire pits a beach, dock and separate pool area for the casitas.
Loud and not quite. On the rake off path for v casitas. Small building rumble like crazy. No quiet areas. Pool music and restaurant music competing. No view of bay on beach. Dock removal in progress. Chainsaws, excavators, barge, drills etc. Firepits that may or may not work. Mangroves overrun by mosquitoes that you cannot use after dusk. Ducks swimming in small pool at night. 48 people in the small pool at the same time. Ac not clean, filters clogged. This was all for the casitas. Hotel seemed nice.
Resort fee of 35 dollars is excessive for really nothing.

When we arrived we were placed in a room with 2 queen beds, when we specifically requested a king bed for this anniversary vacation. The front desk staff was wonderful with changing our room to exactly what we wanted with a Great View!

Our stay had problems from start to finish. The valet damaged our tire, which ruined our plans for the day. That alone would be enough to lower this review, but the property issues made it worse.
The AC vent in the bathroom looked like it had never been cleaned, completely caked in dust. My mom has asthma, and this kind of buildup is a real health problem for anyone with allergies or breathing issues. There was vomit in the elevator that sat there without being cleaned. The pool was full of particles and hair, and at one point we found a live small crab swimming in the water.
One suggestion for management: add laundry machines, even coin-operated ones, with at least one set per building. For a property this size, that's a basic convenience guests expect.
For what this hotel charges, clean rooms, a maintained pool, and care for guests' vehicles should be a given. We won't be back.

Hotel itself nice. Prices to low and attract the wrong crowd if u want to relax and enjoy your stay. Won’t happen. Over crowded pools, disrespectful people that go there and not at all a relaxing place. But the hotel itself is nice yes

If I could give zero stars, I would. My experience at the Hyatt in Tampa was extremely disappointing. The exterior and curb appeal appear neglected, several light posts were broken driving in, the fountains were off, and the overall property did not reflect the standard I expected from the Hyatt brand. The biggest issue involved the Casitas. We were initially helped to reserve the wrong room type and only found out at check-in the day of and then they were sold out of the suites. The Casitas we were assigned to had visible mold on the A/C vent (photo attached), and all three rooms we were placed in had a strong odor. We were removed from our rooms for hours on the first day while staff attempted to address the issue. Maintenance spent hours trying to resolve the problem and clean the vents, but the odor remained strong enough that I experienced an allergic reaction and ultimately had to check out early on the 4th. Customer service was disappointing. While staff acknowledged the issues, I did not feel the resolution offered adequately addressed the inconvenience of multiple issues that led to time lost during the stay, and ultimately having to leave early on a major holiday. My room was also missing a large working center light or fan, the A/C stopped working at 4 a.m., and my friend's Casita lost power on the second night and required assistance. We had maintenance and management involved throughout much of our stay.

For the price charged, I expected a much different experience. Between the room issues, maintenance concerns, and overall handling of the situation, I cannot recommend this property.