Millennium Hotel Knickerbocker Chicago

Location is perfect. Room is clean , beds are very comfortable. Very quiet. Atmosphere is calm. Food is delicious.

Location was great . It stops there !
Shabby, smelly , dated rooms . Smelly pillows . Had to use a bath towel to wrap pillows in on the bed . Staff not friendly or helpful except one girl on the front desk . Bar staff rude
Tv did not work . We asked for new pillows & tv fixed . Neither happened. We stayed 3 nights . I won’t be back

I recently stayed at the Millennium Knickerbocker Hotel in Chicago, IL from July 18, 2026 - July 22, 2026 after booking and prepaying through Priceline on April 18, 2026. Specifically, I booked and prepaid both the room rate of $609.44 ( $152.36 / night) for 4 nights and taxes and fees of $159.04 for a total charge of $768.48. Despite this, upon checking out at approximately 11:19AM CDT on 7/22/26, I was notified by front desk staff at the Millennium Knickerbocker Hotel that my card on file was being charged additional city taxes and a destination fee totaling $103.12. I requested to speak to a manager on duty given that taxes and fees were already prepaid at the time of booking but was told that at 11:19AM CDT, no manager was currently on duty. The front desk staff was provided my email and assured me that they would email me resolution of this issue by afternoon on the same date, but no email or phone communication was received. As of writing this complaint on July 26, 2026, I still have not received communication from the Hotel. Importantly, Priceline states that “For pay-now reservations when you are charged at the time of your reservation, in connection with facilitating your hotel transaction, the charge to you will include a charge for ‘Taxes and Fees’…Our hotel suppliers generally include all applicable taxes for your hotel room in the amount billed to us.” Furthermore, Priceline highlights that “Any mandatory hotel-specific fees will be disclosed to you prior to booking your reservation.” Lastly, one of the services (free bottled water) paid for through the destination fee was unavailable for multiple days of the stay due to stock-out. HOW CAN YOU BE OUT OF BOTTLED WATER!? I am concerned that either Priceline or the Hotel is double-billing for “taxes and fees”. I have previously stayed at this Hotel, but due to this experience, will avoid this business in the future.

Friendly sstsff. Room

The bed was the
Most comfortable bed I’ve ever slept in

Clean rooms, easy check in

Posizione perfetta a pochi minuti da 360 tower e dalla spiaggia. A pochi minuti anche fermate bus per raggiungere zone più lontane

My mom and I visited for a breakfast at Nix Restaurant at Millennium Hotel on Saturday, July 18, 2026. The buffet was DELICIOUS, and the staff was amazingly kind. I accidentally spilled water on the table, but they made me feel so comfortable, and cleaned up right away, and said "please don't way, all is good". Shout out to incredible staff there, Alex, Alberto, Frano, and Rojas, and everyone who serve with kindness and generous spirit. Oh, and for all-you-can-eat buffet, the price was so seasonable, and we will be back. I'd recommend this place to anyone!! 10/10! -Jane

It is centrally located for the places I visited. The room was comfortable and quiet.

The hotel is centrally located in Streeterville and close to the beach and other popular sites.

I liked how they lock the doors after a certain hour.

All of the staff were friendly and willing to help however it was needed.
We were especially grateful for being able to check in early - we can't express in words how much that made a difference. Thank you so much to the lovely front desk woman who helped us check in early so we could catch some sleep after a long several hours of travel.

Location.