Hyatt Regency Rochester

Hotels
•
Hyatt Regency
7 (774 reviews)
125 East Main Street , Rochester , US
+1 585-546-1234

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Customer service in some instances
View from rooms
Cons:
Cleanliness issues
Poor breakfast quality
Noisy rooms

Categories

Cleanliness
6
Numerous mentions of poor cleanliness and maintenance issues.
Service
8
Mixed reviews on service, with some positive mentions but significant complaints.
Location
7
Located in downtown Rochester, but the area has drawbacks including safety concerns.
Room Quality
6.5
Complaints about maintenance and quality of rooms.
Amenities
8.5
Basic amenities present but some issues with comfort and temperature.
Value for Money
7
Overpriced for the quality received as per multiple reviews.
Food and Beverage
5
Consistently poor feedback on breakfast quality.
Overall Experience
8
General sentiment of disappointment despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:07

Property Description

Convenient Location
Hyatt Regency Rochester is perfectly situated near major transportation hubs and popular attractions, making it an ideal choice for travelers looking to explore the city easily.

Luxurious Amenities
Experience ultimate comfort in the air-conditioned rooms featuring Hyatt Grand Beds and modern amenities like flat-screen TVs, WiFi, and coffee makers. Indulge in delicious dining options at Morton's Steakhouse, Center City Terrace and Lounge, and The Street, all conveniently located on-site.

Relaxing Leisure Facilities
Unwind at the fitness center with a sun terrace, take a refreshing dip in the heated indoor pool, or stay productive at the 24-hour business center. With a range of facilities to cater to every need, Hyatt Regency Rochester ensures a memorable stay for all guests.

Book your stay at Hyatt Regency Rochester now to enjoy a luxurious and convenient experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Guest Reviews

7
Based on 774 reviews
Cleanliness: 6
Service: 8
Location: 7
Room Quality: 6.5
Amenities: 8.5
Value for Money: 7
Food and Beverage: 5
Overall Experience: 8
K
Kent • solo_traveller • us
1
Bad
Pros:

Nothing

Cons:

Everything

2026-10-28 • via Nuitee
C
Christine • couple • us
6
2026-10-27 • via Nuitee
K
Kevin • solo_traveller • us
8
2026-10-26 • via Nuitee
A
Allison • family_with_children • us
8
Pros:

The location was great.

Cons:

The room was good until I could hear every word from my neighbors. Who were not terribly loud, it was the gap in the door (adjoining) and the laminate floors... no sound buffer..

2026-10-22 • via Nuitee
A
Ashley • family_with_children • us
10
2026-10-22 • via Nuitee
S
Stacy • couple • us
3
I was unable to shower in my room. I had to check out early to go back home to do so.
Pros:

The staff

Cons:

The shower was filthy and upper management refused to take the matter seriously

2026-10-21 • via Nuitee
T
Taylor • couple • us
4
2026-10-19 • via Nuitee
A
Alexandru • couple • ro
8
2026-10-19 • via Nuitee
A
adam • couple • us
8
Worth the price paid but much the adjacent properties need to be renovated which is in process.
Pros:

Location good for us

Cons:

The rooms were updated. The rest of the hotel needs to be done as well

2026-10-13 • via Nuitee
H
Hung Chang • couple • tw
8
2026-09-19 • via Nuitee
G
Giglio • couple • us
8
2026-09-17 • via Nuitee
M
Megan • solo_traveller • us
10
2026-09-14 • via Nuitee
M
Morgan • couple • us
5
2026-09-12 • via Nuitee
K
Kimberly • couple • us
2
Pros:

I spent over $200 on the night and I couldn’t even take a shower because the water in the bathtub would not turn on. I called the front desk several times nobody came and fixed it. They claimed they were gonna give me a discount on my price and never did so. I went home without bathing and that right there is absolutely ridiculous

2026-09-10 • via Nuitee
C
Carrie • couple • us
8
2026-09-07 • via Nuitee
Y
Yolanda • solo_traveller • us
2
2026-09-07 • via Nuitee
G
Gert • solo_traveller • nl
7
2026-09-05 • via Nuitee
A
Anatoli • solo_traveller • dk
7
Overall it was a good experience that matched my expectations.
Pros:

Great value for money, great location and very friendly staff. The view from my room was also very good.

Cons:

The Wi-Fi was not working, the hotel is slow in responding over Booking.com messages, I did not get a receipt on my check out, I needed to ask via Booking.com message and the hotel is slow in responding.

2026-08-31 • via Nuitee
I
Isaac • couple • us
5
2026-08-31 • via Nuitee
I
Iara • family_with_children • ca
1
Nightmare
Pros:

Nothing

Cons:

No friendly personnel
Cockroach walking in the hallway
Breakfast tasteless
False alarm with no explanation

2026-08-30 • via Nuitee