Hyatt Regency Rochester

Hotels
•
Hyatt Regency
7 (774 reviews)
125 East Main Street , Rochester , US
+1 585-546-1234

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Customer service in some instances
View from rooms
Cons:
Cleanliness issues
Poor breakfast quality
Noisy rooms

Categories

Cleanliness
6
Numerous mentions of poor cleanliness and maintenance issues.
Service
8
Mixed reviews on service, with some positive mentions but significant complaints.
Location
7
Located in downtown Rochester, but the area has drawbacks including safety concerns.
Room Quality
6.5
Complaints about maintenance and quality of rooms.
Amenities
8.5
Basic amenities present but some issues with comfort and temperature.
Value for Money
7
Overpriced for the quality received as per multiple reviews.
Food and Beverage
5
Consistently poor feedback on breakfast quality.
Overall Experience
8
General sentiment of disappointment despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:07

Property Description

Convenient Location
Hyatt Regency Rochester is perfectly situated near major transportation hubs and popular attractions, making it an ideal choice for travelers looking to explore the city easily.

Luxurious Amenities
Experience ultimate comfort in the air-conditioned rooms featuring Hyatt Grand Beds and modern amenities like flat-screen TVs, WiFi, and coffee makers. Indulge in delicious dining options at Morton's Steakhouse, Center City Terrace and Lounge, and The Street, all conveniently located on-site.

Relaxing Leisure Facilities
Unwind at the fitness center with a sun terrace, take a refreshing dip in the heated indoor pool, or stay productive at the 24-hour business center. With a range of facilities to cater to every need, Hyatt Regency Rochester ensures a memorable stay for all guests.

Book your stay at Hyatt Regency Rochester now to enjoy a luxurious and convenient experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Guest Reviews

7
Based on 774 reviews
Cleanliness: 6
Service: 8
Location: 7
Room Quality: 6.5
Amenities: 8.5
Value for Money: 7
Food and Beverage: 5
Overall Experience: 8
H
Hung Chang • couple • tw
8
2026-09-19 • via Nuitee
G
Giglio • couple • us
8
2026-09-17 • via Nuitee
M
Megan • solo_traveller • us
10
2026-09-14 • via Nuitee
M
Morgan • couple • us
5
2026-09-12 • via Nuitee
K
Kimberly • couple • us
2
Pros:

I spent over $200 on the night and I couldn’t even take a shower because the water in the bathtub would not turn on. I called the front desk several times nobody came and fixed it. They claimed they were gonna give me a discount on my price and never did so. I went home without bathing and that right there is absolutely ridiculous

2026-09-10 • via Nuitee
Y
Yolanda • solo_traveller • us
2
2026-09-07 • via Nuitee
C
Carrie • couple • us
8
2026-09-07 • via Nuitee
G
Gert • solo_traveller • nl
7
2026-09-05 • via Nuitee
A
Anatoli • solo_traveller • dk
7
Overall it was a good experience that matched my expectations.
Pros:

Great value for money, great location and very friendly staff. The view from my room was also very good.

Cons:

The Wi-Fi was not working, the hotel is slow in responding over Booking.com messages, I did not get a receipt on my check out, I needed to ask via Booking.com message and the hotel is slow in responding.

2026-08-31 • via Nuitee
I
Isaac • couple • us
5
2026-08-31 • via Nuitee
I
Iara • family_with_children • ca
1
Nightmare
Pros:

Nothing

Cons:

No friendly personnel
Cockroach walking in the hallway
Breakfast tasteless
False alarm with no explanation

2026-08-30 • via Nuitee
T
Tak man • family_with_children • us
1
像住在旅館一樣的感覺不像hotel
Pros:

垃圾酒店、从來沒有見過這麼垃圾酒店、又贵又小、性价比超低、都住后悔了、特別是那個垃圾床垫和枕頭

Cons:

床垫和枕頭太軟、房間又小、一點都不豪华、又沒有早餐、價格又貴、性價比超低

2026-08-27 • via Nuitee
M
Maria • family_with_children • us
6
Cons:

loud people next door and in hallway, and I was very unimpressed with the unprofessionalism in the man who checked us in at the front desk. You need to talk to your employees about how to be professional and welcoming with guests.

2026-08-25 • via Nuitee
K
Kathleen • solo_traveller • us
9
Pros:

The room was clean and comfortable, & the location was great.

2026-08-24 • via Nuitee
M
M Owen • solo_traveller • us
8
Pros:

Location was great!!! Comfy beds! Staff very friendly.

Cons:

No ironing board in the room. I know not a huge deal, but I needed to iron a few things and I had to put towel on floor and iron, not fun! AC unit extremely loud once it hit set temp.

2026-08-24 • via Nuitee
T
Tracy • couple • us
8
2026-08-23 • via Nuitee
J
June • solo_traveller • us
8
2026-08-15 • via Nuitee
S
SkippyMcGraw • NONE
4
Not worth it.
Pros:

Old tired hotel. Very out of date. Almost no recognition of status or Guest of Honor benefits. Breakfast was a joke, worse then a Hyatt Place.

2026-08-11 • via Tripadvisor
G
garyaR311OF • NONE • Burlington, Ontario
10
Good hotel
Pros:

Everything was great, clean, comfortable and location was good specially if you are visiting the kids museum. Only a few minutes walk .

2026-08-11 • via Tripadvisor
M
Muhammad • solo_traveller • qa
10
2026-08-11 • via Nuitee