Embassy Suites by Hilton Richmond

My experience was a great one!
Our breakfast attendant Daryl was superb!

Nothing, mold in the rooms. Stay away.

I don’t normally take the time to write reviews because life keeps me incredibly busy, but Mr. Daryl at Embassy Suites Richmond absolutely deserves to be recognized! His exceptional customer service during breakfast was nothing short of phenomenal.

From the moment I encountered him, he had a way of making every guest feel welcomed, valued, and genuinely cared for. His kindness, attentiveness, professionalism, and warm personality immediately made me feel as though I was back home in Louisiana surrounded by genuine Southern hospitality.

I have stayed at some beautiful hotels and even some of the finest resorts, but I can honestly say that I have never experienced this level of authentic hospitality in the hotel industry. Mr. Daryl wasn't simply doing his job, he was creating an experience. He paid attention to each guest, anticipated needs, offered assistance with sincerity, and made breakfast feel like something much more than just another hotel amenity.

Mr. Daryl is an absolute asset to Embassy Suites Richmond and deserves his flowers! Employees like him are the reason guests remember a property long after they check out. His presence brightened my morning, and his hospitality made my stay that much more memorable.

To anyone considering staying at Embassy Suites Richmond: you won't go wrong! And if you're lucky enough to encounter Mr. Daryl, take a moment to tell him how much his kindness means. People like him deserve to know that their efforts are noticed and appreciated.

Thank you, Mr. Daryl, for an unforgettable display of hospitality. I won't forget the way you made me feel welcomed and valued. Embassy Suites Richmond is fortunate to have you, and I sincerely hope management recognizes what a remarkable representation of the hotel you are.

Keep shining, Mr. Daryl! Your hospitality is truly a gift.

Daryl the morning breakfast server makes the whole place.

My shower was a bit beat up and looked liked I caulked it !

The staff was friendly and helpful. Breakfast was good.

Daryl was amazing as a breakfast host! Kind, courteous, the highlight of my stay here.

I like that the property was in a central location of the business I had to take care of while away from home. Several places to choose from for dinning and shopping.

Lisa & Sasha at breakfast were the best. These ladies went above and beyond to make our morning great. Excellent customer servixe served with a bright smile and a great attitude. ***KUDOS***

Ms. Lisa provided great customer service. She was very helpful and made sure our table was clean at all times!

Sache was a good help and very attentive to detail!

Excellent service from Sasha in assisting our family.

Just wanted to bring attention to Sasha J. in customer service at breakfast. She was talking to everyone. Not just saying hi and going on about her day. She was looking people in the eye and showed genuine concern for what they had to say. I feel you need to do what it takes to keep her and have her train others on how to interact with others.

DO NOT STAY HERE! AC in the rooms doesn’t work in the whole building. No plan to fix.

Although my room did not meet my expectations (knobs missing, rotted baseboards), the staff were absolutely fabulous! Shout out to breakfast host Daryl for his positive vibe and welcoming smile and bartender Shanna (?) who was also very attentive and pleasant! Oh and front desk host Tesha! She was great as well. I’ll always be Hilton faithful!

Daryl and the whole staff were great ! Took very good care of us

Breakfast Daryl is the best. Otherwise basic Embassy Suites

The only reason I would come back to this hotel would be for breakfast Daryl. He made the stay bearable rooms were beat.