Embassy Suites by Hilton Richmond

Hotels
•
Embassy Suites Hotels
7.6 (1299 reviews)
2925 Emerywood Parkway , Henrico , US
+1 804-672-8585

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and excellent front desk service
Convenient, well-located near stores
Complimentary evening reception and good bar/dining area
Made-to-order breakfast and strong F&B offerings
Quiet suites with comfortable beds and good room layout
Smooth check-in/check-out experiences
Some guests reported an overall great stay and intention to return
Cons:
Multiple cleanliness issues: cigarette smell, black ash, dirty vents, stained sofa-bed mattress, unclean coffee machine
Rooms dated and in need of renovation
Thermostat/AC problems and room temperature issues
Broken or malfunctioning room fixtures (balcony doors, bathroom/refrigerator door)
Perceived poor value for price paid
Housekeeping intrusion (entered without knocking) reported
Occasional maintenance issues (elevators, return vents)

Categories

Cleanliness
4.5
Multiple guests reported cleanliness problems: cigarette smell, black ash under sink, dirty return vents, stained sofa-bed mattress and an unclean coffee machine—clear negative impact on perceived cleanliness.
Service
9.3
Service is a strong positive across reviews: friendly/helpful staff, an outstanding front desk receptionist, smooth check-in/out and a praised bartender; isolated issues (housekeeper entering without knocking) slightly reduce but do not override the generally excellent service sentiment.
Location
9.1
Location is consistently noted as a plus—convenient and close to many stores; several guests called the location 'amazing' or a reason they liked the stay.
Room Quality
5.5
Rooms received mixed-to-negative comments: cramped bathrooms, outdated finishes, thermostat/AC failures, balcony doors that won’t open fully, broken bathroom/refrigerator doors and visible wear—room condition needs updating.
Amenities
9.2
Amenities were frequently praised: complimentary evening reception, bar and dining area, made-to-order breakfast and other public spaces described as attractive and comfortable.
Value for Money
5
Several guests felt the property is overpriced and 'not worth' the rate quoted (one mentioned ~$300/night), indicating poor value perception relative to condition and cleanliness issues.
Food and Beverage
9
Food & beverage got positive mentions: made-to-order breakfast, manager's reception and a well-liked bartender; overall F&B offerings are a highlight.
Overall Experience
9.2
Mixed overall: many guests praised staff, location and F&B/amenities and said they would return, while cleanliness, room condition and value complaints tempered some stays. Net sentiment leans positive due to strong service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
Located near the University of Richmond and the Science Museum of Virginia, this all-suite hotel in Richmond, Virginia offers free shuttle service within an 8 km radius.

Comfortable Suites
Each suite at Embassy Suites Richmond-The Commerce Center is equipped with free Wi-Fi, 2 TVs, mini-refrigerators, microwaves, and coffee makers for a convenient stay.

Amenities Galore
Guests can enjoy the indoor pool, modern fitness centre, business centre, and convenience store on-site. Start your day with a complimentary hot breakfast and unwind at the evening Manager's Reception. The Atrium Grill serves delicious American cuisine for lunch and dinner.

Ready to experience comfort and convenience in Richmond? Book your stay at Embassy Suites Richmond-The Commerce Center now.

Important information:

Please note that the minimum age for check-in is 21 years.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

7.6
Based on 1299 reviews
Cleanliness: 4.5
Service: 9.3
Location: 9.1
Room Quality: 5.5
Amenities: 9.2
Value for Money: 5
Food and Beverage: 9
Overall Experience: 9.2
A
Angela • couple • us
1
Terrible
Pros:

Breakfast was cold nice set up.. doing construction on the floor I stayed I should have been told let me decide

2026-10-30 • via Nuitee
E
Edward • couple • us
10
Great stay and I will stay at Embassy Suites again.
Pros:

Loved the suite with two doors between the public hallways and the bedroom. Very quiet and very comfortable bed.

Cons:

I was delighted with the hotel but the bathroom was pretty tight and ready for a renovation.

2026-10-29 • via Nuitee
J
Jarel • couple • us
10
2026-10-26 • via Nuitee
E
Elearn • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-10-26 • via Nuitee
C
Carney • family_with_children • us
6
Pros:

Stay there years ago, has gone down hill. Not worth 300 a night. Not in that class anymore.

2026-10-26 • via Nuitee
S
sarina • extended_group • us
10
Pros:

The entire place was beautiful with helpful and friendly staff that really make you feel welcome amd comfortable.

2026-10-26 • via Nuitee
A
Andrea • couple • us
3
Nothing out of 10 will not be back again.
Pros:

The staff and the location were amazing. I loved the front desk receptionist; she was the absolute best. That was probably the only thing I liked about the facility. The check-in and check-out were smooth.

Cons:

The room was not the best. There was black ash under the bathroom sink. The room smelled like cigarette smoke. The thermostat didn't work. My partner was up all night trying to fix it. He stated that someone must have had the same issue because it wasn't fully connected, like someone tried to fix it as well. I was a bit upset since I was there celebrating a birthday. Let me mind you, Embassy is my partner's hotel of choice. We were very disappointed. The balcony doors to the room don't even open fully. The room was freezing the whole night; we were there, staying at 66 degrees. Lastly, on the morning of check-out, around 9:45 AM, we were chilling in bed, and without a knock, a cleaner came in and stated that the room was marked as checked out. We got walked in on. I'm not sure what was going on, but for the Richmond location. I will not be back.

2026-10-23 • via Nuitee
A
ashleigh • family_with_children • us
7
2026-10-19 • via Nuitee
S
Shaun • couple • us
7
Pros:

Area

Cons:

A/c and door bathroom door didn’t lock

2026-10-12 • via Nuitee
T
Terri • couple • us
4
It was not worth the price and very disappointed in Embassy Suites.
Pros:

The managers reception and breakfast.

Cons:

The rooms needed updating and cleaned.

2026-09-19 • via Nuitee
D
Douglas • couple • us
5
Not happy. Disappointed was planning to stay 2 more days but move to another hotel instead.
Pros:

The room was big. The 2 tvs. It's was quiet were I was at. The hotel was close to alot of other stores.

Cons:

I couldn't t make my room cooler. So I didn t get much sleep do to trying to cool off at night. I was giving a fan but the fan only blew hot air. Also I was told by the maintenance man that the air coming out of the vent was 58 degree. That was a lie. I know cold air when i feel it. 30 years service man in HVAC UNIT. Bathroom door was broken door for refrigerator was off the hinges.

2026-09-13 • via Nuitee
T
Tonya • family_with_children • us
10
We will be back our home away from home
Pros:

Over all it was great

Cons:

Over all great

2026-09-13 • via Nuitee
H
Harriet • solo_traveller • us
10
Great stay!!
Pros:

Nice, clean accomadations. Great made to order breakfast.
I will be returning to the hotel!!n/a

2026-09-12 • via Nuitee
E
Eni • family_with_children • ca
6
Okay
Pros:

The staff was very nice.

Cons:

The room had a bad odour. The coffe machine wasn't cleaned. The matress on the sofa bed had stains. And they tried to charge my credit card twice, not sure why.

2026-09-11 • via Nuitee
S
Shelly-Ann • family_with_children • us
8
2026-09-09 • via Nuitee
K
Korneshia • family_with_children • us
7
With just a little more work this hotel could be amazing! I would definitely stay here again.
Pros:

The staff were great, and the overall appearance and aesthetic of the hotel was good. The bar and dining area were very nice, and the bartender Taylor was fantastic! The complimentary reception each evening was a wonderful added bonus!

Cons:

A few things need some attention, such as the functioning of the elevators, and bathrooms in the rooms needs updating. The return air vents in the rooms were also very dirty and dark in appearance and very noticeable.

2026-09-07 • via Nuitee
L
Lisa • solo_traveller • us
4
Not happy
Pros:

Easy to get to. Convenient to several restaurants

Cons:

Bathroom was outdated and not clean. Air conditioner broke 2 nights and temp in room was 75’. Maintenance came both nights and said the actuator had shut off. Weren’t offered to move rooms after repeated calls about air conditioner. Terrible odor in the restroom near our conference room. Breakfast buffet had gnats/small flies in and around the bread and muffin container.

2026-09-03 • via Nuitee
L
Leon • couple • us
9
2026-08-31 • via Nuitee
L
L7173ATtheresah • Family • Loganville, Georgia
10
Good customer service
Pros:

My experience was a great one!
Our breakfast attendant Daryl was superb!

2026-08-27 • via Tripadvisor
G
Garrett • couple • us
1
Stay away!
Pros:

Nothing, mold in the rooms. Stay away.

Cons:

Everything, front desk was rude. Mold in the rooms plus No working A/C throughout the hotel yet they still rented rooms out.

2026-08-27 • via Nuitee