Kapok Hotel

Hotels
8.1 (1096 reviews)
16-18 Cotton Hill , Port-of-Spain , tt

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Dated room decor
Communication problems

Categories

Cleanliness
7.49
Some guests mentioned cleanliness issues like dated decor and bedbugs, affecting overall comfort.
Service
8.46
Staff were generally praised for friendliness and helpfulness, though some communication issues were noted.
Location
8.5
The hotel location is convenient for food and access to historical places, appreciated by most guests.
Room Quality
7.45
Rooms were indicated as dated and heavy feeling but still providing comfort.
Amenities
8.48
Swimming pool and breakfast were positively reviewed, enhancing guest experience.
Value for Money
7.94
Guests felt they received a decent value for the price despite some issues.
Food and Beverage
8.49
Breakfast received high praise, though some consistency issues were noted with other meals.
Overall Experience
7.96
Overall a positive experience highlighted by comfort, service, and location despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 18:52

Property Description

Luxurious Accommodation
Indulge in comfort at Kapok Hotel, just minutes away from Queen’s Park Savannah. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a coffee maker. Upgrade to an apartment for a fully-equipped kitchen and extra space to relax.

Dining and Shopping
Savor delicious meals at our on-site restaurants or grab a snack from the lobby shop. Whether it's breakfast, lunch, or dinner, we have you covered. Explore nearby shops and restaurants for a taste of the local cuisine and find unique souvenirs to remember your stay.

Convenient Location
Discover the vibrant city center just a short drive away, with iconic landmarks like Independence Square within reach. With Piarco International Airport nearby, your journey to relaxation begins as soon as you land. Book your stay at Kapok Hotel now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$30 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for US$30 per person per night when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1096 reviews
Cleanliness: 7.49
Service: 8.46
Location: 8.5
Room Quality: 7.45
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 8.49
Overall Experience: 7.96
J
Jason • solo_traveller • us
9
Always a solid choice in Port of Spain
Pros:

I have stayed in this hotel several times and it is always a reliable choice. The breakfast is simple, but has everything you need and changes daily. The gym is well equipped. The beds are super comfortable. And the location is relatively close to two grocery stores and several restaurants. The staff are very helpful and glad to arrange safe transport anywhere you need to go. I would gladly stay here again.

Cons:

The treadmill in the gym should be updated as it is showing its age. The wifi was generally pretty good, but could use a little more boosting to ensure adequate coverage in all areas.

2026-05-30 • via Nuitee
C
C7948YGlucya • Friends getaway
10
Great experience at the Kapok
Pros:

The staff was friendly and accommodating for my friend and I. The pool was well maintained, private and lovely! Make time to get a pizza from Kava-and the coffee there was really good.

Our room was clean and organized- with plenary of storage space for all of our stuff.

The location is great- central enough to get anywhere you want to go but still quiet. A quick walk to the zoo and arboretum.

2026-05-26 • via Tripadvisor
Y
Yuhua • solo_traveller • cn
10
2026-05-25 • via Nuitee
E
elias9899 • NONE
10
this is exceptional, well kept, best staff, fully recommended
Pros:

this is exceptional, well kept, best staff, fully recommended, I am a proud Trini coming there, having stayed all over internationally

2026-05-22 • via Tripadvisor
S
Stacy • extended_group • tt
9
2026-05-22 • via Nuitee
M
Martin • solo_traveller • gb
1
NOT IMPRESSED!!
Pros:

Pool & breakfast

Cons:

Bedroom card key persistently failed to open our door (room 380). Failure blamed on mobile phone proximity??? Constantly having to return to reception to have the problem fixed. Ended up with six different key cards by the time of checkout.

2026-05-21 • via Nuitee
A
anne • family_with_children • gb
10
extremely welcoming and comfortable
Pros:

loved the whole place. specially the glorious swimming pool

2026-05-20 • via Nuitee
K
kamlesh • family_with_children • gb
6
2026-05-20 • via Nuitee
F
Francis • solo_traveller • in
5
2026-05-20 • via Nuitee
G
George • solo_traveller • gb
10
Great Hotel for service but the Facilities are dated. Beautiful artwork and close to Carnival
Pros:

The Rooms are dated but comfortable The Staff are lovely and the breakfast is great most days. The Staff at breakfast are really kind and helpful

Cons:

The rooms are showing their age and the windows are not clean with a shower that is very poor standard,. It was hard to have a good shower due to lack of cold water so too hot

2026-05-20 • via Nuitee
R
Reeses Storm • solo_traveller • tt
9
2026-05-13 • via Nuitee
T
Thomas • solo_traveller • tt
7
Pros:

Hotel staff was very accommodating.

Cons:

I think the rooms should have a microwave.

2026-05-11 • via Nuitee
H
haleighburgon • Business • Boston, Massachusetts
10
Clean, cool, great hotel
Pros:

The Capo hotel had everything I needed. Restaurants for room service, Clean, cool rooms that were quiet, and more.

2026-05-08 • via Tripadvisor
J
Jack • solo_traveller • gb
8
Pros:

Great location

Cons:

Shower was not powerful enough

2026-05-08 • via Nuitee
M
michellemoses68 • NONE • Kingston, Kingston Parish, Jamaica
10
Kapok Hotel is a great place to stay in Port of Spain
Pros:

The location is central to many shops and is right beside the zoo and botanical gardens. The staff is friendly, helpful and professional. The hotel is clean and the food in the restaurants is wonderful

2026-05-06 • via Tripadvisor
F
Frans • couple • sr
7
2026-05-01 • via Nuitee
4
450valr • Solo travel
10
Pleasant, nice surroundings, good staff and food.
Pros:

The surroundings was pleasant by Queen’s Park Savannah. The staff are friendly, polite, helpful and welcoming. The breakfast buffet offered good variety with some local dishes. The on-site restaurant also offered tasty cuisine. The rooms were clean and well maintained. Enjoyable and nice stay .

2026-04-30 • via Tripadvisor
R
RICHARD • solo_traveller • gb
10
overall an enjoyable stay
Pros:

overall everything was as expected having stayed at this hotel many times

Cons:

rooms were a little dark - more wardrobe space would be nice

2026-04-28 • via Nuitee
S
shinellebailey • NONE
8
Tbc
Pros:

Highly recommended.be specific when asking for a room. Eate at Tiki village restaurant staff is awesome

2026-04-27 • via Tripadvisor
W
Wei • couple • cn
10
2026-04-20 • via Nuitee