Omni Richmond Hotel

Hotels
Omni Hotels
8.6 (1155 reviews)
100 South 12th St. , Richmond , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food
Cons:
Weak WiFi
Cold facilities

Categories

Cleanliness
8.54
Guests appreciated the cleanliness throughout their stay.
Service
9.01
The staff were described as helpful, welcoming, and attentive.
Location
9.05
Guests loved the excellent location, close to restaurants and a nice bookstore.
Room Quality
8.5
Rooms were noted for being comfortable and spacious.
Amenities
8.03
Amenities were satisfactory, though some guests noted an inconvenience with WiFi and heating.
Value for Money
8.29
Some guests found prices to be a bit high for certain items, like room service.
Food and Beverage
8.74
Food quality was praised, particularly at the Westham Tavern.
Overall Experience
8.61
Overall, guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:38

Property Description

Luxurious Riverside Location
Set in the financial and historic district of Richmond, Virginia, overlooking the James River.

Relaxation and Productivity
Omni Richmond Hotel features a heated, indoor pool and year-round, outdoor sundeck. Guests can also work in the 24-hour business center.

Caffeine Fix
For a signature coffee drink, guests can visit the hotel's full-service Starbucks.

Experience comfort and convenience at Omni Richmond Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1155 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.29
Food and Beverage: 8.74
Overall Experience: 8.61
S
Silvana couple us
5
2026-07-04 via Nuitee
M
M solo_traveller us
10
2026-07-04 via Nuitee
D
Douglas solo_traveller us
1
Need to follow up with booking.com. Very disappointed.
Cons:

Hotel did not have a record of my booking.com reservation. Had to pay for a room two times - once through booking.com and a second time at the hotel.

2026-07-02 via Nuitee
B
Banks couple us
10
2026-07-01 via Nuitee
T
Trayford couple us
10
Excellent!!
Pros:

"Everything went well!"

2026-06-29 via Nuitee
A
Adel solo_traveller kw
7
2026-06-28 via Nuitee
G
Gallagher solo_traveller us
10
2026-06-26 via Nuitee
G
Greta solo_traveller us
9
2026-06-23 via Nuitee
J
Jen couple us
8
Pros:

The pool is incredible and love the ability to extend check out at an hourly rate

Cons:

Wish there were more complimentary snack options

2026-06-19 via Nuitee
F
Floyd solo_traveller us
10
2026-06-18 via Nuitee
A
annettegA6401WV NONE
10
Eternal Happiness
Pros:

Location was perfect. Warm Inviting Atmosphere……Rooms Excellent Comfortable was very hard each morning getting out of bed. yes it was worth our group rate. Thank you

2026-06-15 via Tripadvisor
J
John couple us
9
2026-06-14 via Nuitee
D
D2770DGkenh NONE
8
Very good experience except for elevators
Pros:

My wife and I stayed at the hotel for 4 nights. Overall, our experience was quite good. Multiple staff members were especially helpful. However, the constant long delays when using the elevators were dreadful.

2026-06-13 via Tripadvisor
L
laurarE4872JK Business
10
A well needed get away
Pros:

The onsite restaurant was amazing. Isabel served me and was great with details. Kept checking on me and even held a conversation with my daughter. I think young adults are amazing and very focused while they are working or serving others. Well done young lady and keep being you. Your amazing.

2026-06-11 via Tripadvisor
E
Elisabeth couple us
10
2026-06-11 via Nuitee
A
anarK7242DY NONE
8
Accommodating staff
Pros:

Most of the staff was very welcoming and very accommodating. I enjoyed that they had fresh fruit available every day. The pool was very nice and clean. I also found the business center very useful.
Sean is the absolute best at recommendations on what to do in Richmond and makes you feel so welcomed.

2026-06-10 via Tripadvisor
C
Catherine couple us
10
2026-06-10 via Nuitee
W
wordsworth56 Family
10
"A diamond with a flaw, is worth more than a pebble without imperfections."
Pros:

My wife and I had a great weekend stay at the Omni Richmond. Our room on the ninth floor was spacious, clean, and comfortable. I often have a hard time sleeping in hotels, but slept like a baby in our quiet room. Aaron with the courtesy van was great; he took us to Maymont Park and the Virginia Museum of Fine Arts. Valet parking, bellman, and front desk were also terrific. We enjoyed the breakfast buffet and Stuart, our waiter, gave us great tips on places worth visiting in the city.

The only fly in the ointment of our stay was that three of four elevators were non-operational. Long waits and crowded spaces. As others have commented the delays can be a tad inconvenient. Still, everyone managed just fine. We appreciated the wonderful staff and all the nice extras available at the Omni.

2026-06-09 via Tripadvisor
K
Kevin solo_traveller us
7
The hotel suite is a nice and comfortable place but as someone who doesn’t have a blue collar price was a little steep
Pros:

Close to the train and bus station

Cons:

Slow Elevator

2026-06-08 via Nuitee
L
Ligaya couple us
9
Pros:

room

Cons:

expensive parking

2026-06-07 via Nuitee