Omni Richmond Hotel

Hotels
•
Omni Hotels
8.6 (1174 reviews)
100 South 12th St. , Richmond , us
+1 804-344-7000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food
Cons:
Weak WiFi
Cold facilities

Categories

Cleanliness
8.54
Guests appreciated the cleanliness throughout their stay.
Service
9.01
The staff were described as helpful, welcoming, and attentive.
Location
9.05
Guests loved the excellent location, close to restaurants and a nice bookstore.
Room Quality
8.5
Rooms were noted for being comfortable and spacious.
Amenities
8.03
Amenities were satisfactory, though some guests noted an inconvenience with WiFi and heating.
Value for Money
8.29
Some guests found prices to be a bit high for certain items, like room service.
Food and Beverage
8.74
Food quality was praised, particularly at the Westham Tavern.
Overall Experience
8.61
Overall, guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:38

Property Description

Luxurious Riverside Location
Set in the financial and historic district of Richmond, Virginia, overlooking the James River.

Relaxation and Productivity
Omni Richmond Hotel features a heated, indoor pool and year-round, outdoor sundeck. Guests can also work in the 24-hour business center.

Caffeine Fix
For a signature coffee drink, guests can visit the hotel's full-service Starbucks.

Experience comfort and convenience at Omni Richmond Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1174 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.29
Food and Beverage: 8.74
Overall Experience: 8.61
H
Heather • extended_group • us
10
2026-07-24 • via Nuitee
C
Cheryl • solo_traveller • us
5
I already did above
Pros:

Nothing stood out about liking it. Sorry it was mediocre at best. A place to sleep at night.

Cons:

Rooms need a refresh

2026-07-24 • via Nuitee
C
Catherine • solo_traveller • us
10
Pros:

Friendly staff. Free upgrade as we stayed on a Sunday night. Clean n great breakfast.

Cons:

Restaurant doesn't open until evening. We found restaurant close by.

2026-07-21 • via Nuitee
A
Archie • couple • us
9
we had an enjoyable little get away
Pros:

everything was great.

2026-07-21 • via Nuitee
M
Mary • couple • us
10
Pros:

A couple people I'd like to give a shoutout to is Stewart with breakfast and Sean with the shuttle service. They were so much fun, gave us great tips about the city and made us feel incredibly welcomed. They both went above and beyond in their customer service.

2026-07-20 • via Nuitee
C
Carver • couple • us
10
2026-07-19 • via Nuitee
B
Bill • solo_traveller • us
10
Great
2026-07-18 • via Nuitee
J
John • solo_traveller • us
10
The staff was excellent and friendly, especially the valet contact and bar and tavern service.
Pros:

Valet, staff, provided written note for my daughter’s medical visit

Cons:

The noise level from heating cooling units in the building or from across the street (assuming these were the noise issues)

2026-07-14 • via Nuitee
C
Chandra • couple • us
9
Overall Great
Pros:

It is beautiful, walkable, it was less than 2 miles from my even Perfect

Cons:

Parking price crazy!?!?!?!?

2026-07-13 • via Nuitee
M
Melissa • couple • us
10
Great
Pros:

The rooms were clean

2026-07-11 • via Nuitee
W
William • solo_traveller • us
1
2026-07-08 • via Nuitee
S
Sergio • solo_traveller • us
9
Good hotel in Richmond
Pros:

Nice, clean hotel. Large room. We'll located for restaurants.

Cons:

They charged me for WiFi. No other hotel chain in this category charges for WiFi

2026-07-08 • via Nuitee
K
Kemmal • couple • us
6
2026-07-07 • via Nuitee
G
G2874BJangelad • Family
10
A great experience!
Pros:

The excellent service from all of the wait staff is second to none! From the discretion displayed at checkin to the welcome to return at checkout we felt like family. A special commendation goes to Sean as head waiter, he is the one to meet and who will introduce you to the Omni Richmond experience.
We came from Kentucky, and it was easy access to the hotel with valet service ready and waiting to accommodate you. We have always been impressed with the cleanliness, the refreshments and on occasion even complimentary ice cream. Yay!!!
By the way, it would be remiss not to mention the most comfortable beds you could possibly sleep in and all the restaurants and food stores right within the hotel, just all the things you need. This is our third stay:)

2026-07-06 • via Tripadvisor
L
Linda • couple • us
5
Pros:

It was clean

Cons:

You had to pay for everything. Nothing was included with your stay not even WiFi.

2026-07-06 • via Nuitee
B
Banks • couple • us
10
2026-07-06 • via Nuitee
M
MUHAMMAD • family_with_children • us
6
2026-07-06 • via Nuitee
K
Kathy • extended_group • us
10
The Omni is my home away from home…
Pros:

Everything about the Omni is exceptional!

Cons:

There is nothing not to like…about the Omni…

2026-07-06 • via Nuitee
M
M • solo_traveller • us
10
2026-07-04 • via Nuitee
S
Silvana • couple • us
5
2026-07-04 • via Nuitee