Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful, friendly staff (multiple mentions including named staff)
Excellent location (walking distance to attractions)
Clean, comfortable rooms and beds
Impressive lobby and good on-site facilities (bar, terrace, pool)
Efficient valet and helpful concierge/service
Cons:
High or unexpected parking and other fees
Paid Wi‑Fi and limited/expensive vending options
Kids' pool party disrupted use of pool facilities
Occasional amenity issues (broken safe, empty toiletries, outlet problems)
Coffee removed early / limited snack/coffee availability

Categories

Cleanliness
8.8
Multiple guests explicitly mention clean rooms and good housekeeping (e.g., 'The room was clean and comfortable', 'Muy cómodo ... limpieza'). One note of a broken safe but no broad cleanliness complaints.
Service
9.2
Strong positive mentions of staff and service: helpful valet, named staff (Sean, Stewart, Bruce) assisting with recommendations and repairs, 'the staff most excellent'. Some isolated service lapses (reception not warning about pool party; housekeeping entering early) but overall service is repeatedly praised.
Location
9
Consistently praised: walking distance to attractions, 'location was amazing', 'Location was excellent', guests plan return visits largely because of location.
Room Quality
8.6
Rooms described as comfortable with good beds and showers ('Super comfy bed. Awesome shower'). Some minor issues reported: broken safe, empty body wash bottle, outlet/coffee-maker inconvenience, no in-room microwave for some guests.
Amenities
7.6
Facilities generally well-regarded (pool, terrace, bar), but notable negatives: kids' pool party caused disruption, paid Wi-Fi, vending/snack limitations, early removal of lobby coffee — mixed sentiment on amenities.
Value for Money
6.8
Several guests complained about unexpected/additional charges (parking $35/night or $60 for two days), paying for Wi‑Fi, vending prices — value concerns lower this score despite good service and location.
Food and Beverage
8.3
Many positive comments about restaurant and bar food and helpful waitstaff; breakfast at partner venue praised. Some negatives: poor Starbucks experience, coffee removed early, limited vending/snack options.
Overall Experience
8.9
Overall stays are very positive: impressive lobby, excellent staff, guests saying they will return. Minor issues (fees, occasional amenity problems) reduce but do not outweigh positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Riverside Location
Set in the financial and historic district of Richmond, Virginia, overlooking the James River.

Relaxation and Productivity
Omni Richmond Hotel features a heated, indoor pool and year-round, outdoor sundeck. Guests can also work in the 24-hour business center.

Caffeine Fix
For a signature coffee drink, guests can visit the hotel's full-service Starbucks.

Experience comfort and convenience at Omni Richmond Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 980 reviews
Cleanliness: 8.8
Service: 9.2
Location: 9
Room Quality: 8.6
Amenities: 7.6
Value for Money: 6.8
Food and Beverage: 8.3
Overall Experience: 8.9
J
Jo • extended_group • gb
8
2026-10-29 • via Nuitee
S
Stacy • family_with_children • us
10
Pros:

Everything

2026-10-28 • via Nuitee
M
miriam • solo_traveller • us
9
Pros:

Walking distance from Poe Museum

2026-10-27 • via Nuitee
F
Fatmah • solo_traveller • us
10
2026-10-18 • via Nuitee
J
Joanne • couple • gb
8
Convent, comfortable, location great, beautiful foyer and bar
Pros:

We booked at short notice, location was amazing, facilities were great.

Cons:

That reception didn’t warn us that there was a children’s party on on the pool and it would be on for most often evening stayed. We had booked the hotel for the facilities but felt uncomfortable crashing
Kids pool party

2026-10-18 • via Nuitee
R
Rocio • solo_traveller • ar
10
Fantástica estadía
Pros:

Muy cómodo en cuanto a ubicacion, servicio, limpieza. La atencion al huésped fue brillante y todas las intalaciones en perfecto estado. La vista desde mi habitacion era inmejorable! Gracias.

Cons:

Podrían ofrecer internet gratis, digo, con la tarifa que se paga por persona... Pero todo lo demás muy bien.

2026-10-15 • via Nuitee
C
crystal • family_with_children • us
10
Pros:

Sean getting us to restaurants and up to date on the latest activities in richmond.

2026-10-15 • via Nuitee
J
Johansen • couple • us
7
Just an overnight stay for my husband's birthday.
Pros:

The room was clean and comfortable. The valet was very efficient. The waiter Stewart was extremely helpful in assisting us with things to do in the area. The food in the restaurant and bar area was very nice. The lobby was impressive.

Cons:

The coffee in the lobby was removed before 7:30 a.m. There was no place to purchase snacks except for a limited vending machine which charged $2.50 for a small candy bar. It would have been helpful to have some kind of brochure indicating places to go and things to see.

2026-10-14 • via Nuitee
A
Alan • extended_group • us
7
2026-10-12 • via Nuitee
H
Happylostplanet • solo_traveller • us
10
2026-10-12 • via Nuitee
A
Amber • couple • us
10
2026-10-10 • via Nuitee
B
Brittany • solo_traveller • us
8
Great hotel, could use some improvements for the cost.
Pros:

It was a nice location and the staff were great.

Cons:

Paying for parking. Our coffee maker would not work with the plug connected to the desk but the outlet had pins in the bottom hold so we had to move the coffee maker. I did let the staff know for future visitors. Our body wash bottle was also completely empty but the staff were quick to help with that.

2026-09-13 • via Nuitee
A
Austin • family_with_children • us
4
Pros:

Was very nice inside

Cons:

The un expected fees , the 35 parking fee a night ,pay for WiFi, and other charges I haven’t seen what they were for yet

2026-09-13 • via Nuitee
R
Raven7895 • extended_group • de
8
Alles bestens, Super Lage.
2026-09-13 • via Nuitee
A
Abby • couple • us
10
2026-09-11 • via Nuitee
A
Abigail • couple • au
9
Very pleasant stay for two days.
Pros:

Nice room. Two queens. Sunny in morning. Somewhere to plug all your leads and devices in. It was on side of desk. Very helpful for a traveller. Nice magnifying mirror in bathroom. Nice bar downstairs. Easy to get drinks up to room. Bruce, the handyman was great. He brought up another armchair from storeroom.

Cons:

The parking for two days was $60! Starbucks was awful. Had breakfast wrap one more which was inedible.
Breakfast with Omni in atrium was excellent. Huge bowls of porridge. Could be shared between two. Lovely bowl of fruit. Excellent coffee.
The safe was broken. Bruce could not fix it.

2026-09-08 • via Nuitee
G
Garuccio • solo_traveller • us
10
A beautiful hotel. Super comfy bed. Awesome shower. The staff most excellent
Pros:

Everything

Cons:

Nothing

2026-09-07 • via Nuitee
R
Rosibel • family_with_children • us
10
Pros:

Todo

2026-09-07 • via Nuitee
D
Donyale • couple • us
10
Loved it. Staying there every time i visit RVA
Pros:

The staff was wonderful and the bed was chefs kiss comfortable

Cons:

N/a

2026-09-04 • via Nuitee
H
Harris • couple • us
8
Great stay
Pros:

Clean, comfortable, great friendly staff

Cons:

No microwave in room. I didn’t like having to leave the room to use a microwave.

2026-09-03 • via Nuitee