Omni Richmond Hotel

Hotels
•
Omni Hotels
8.6 (1126 reviews)
100 South 12th St. , Richmond , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food
Cons:
Weak WiFi
Cold facilities

Categories

Cleanliness
8.54
Guests appreciated the cleanliness throughout their stay.
Service
9.01
The staff were described as helpful, welcoming, and attentive.
Location
9.05
Guests loved the excellent location, close to restaurants and a nice bookstore.
Room Quality
8.5
Rooms were noted for being comfortable and spacious.
Amenities
8.03
Amenities were satisfactory, though some guests noted an inconvenience with WiFi and heating.
Value for Money
8.29
Some guests found prices to be a bit high for certain items, like room service.
Food and Beverage
8.74
Food quality was praised, particularly at the Westham Tavern.
Overall Experience
8.61
Overall, guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:38

Property Description

Luxurious Riverside Location
Set in the financial and historic district of Richmond, Virginia, overlooking the James River.

Relaxation and Productivity
Omni Richmond Hotel features a heated, indoor pool and year-round, outdoor sundeck. Guests can also work in the 24-hour business center.

Caffeine Fix
For a signature coffee drink, guests can visit the hotel's full-service Starbucks.

Experience comfort and convenience at Omni Richmond Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1126 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.29
Food and Beverage: 8.74
Overall Experience: 8.61
S
Sally • couple • gb
4
Sort of ok
Pros:

Conveniently placed for what we wanted to do

Cons:

We were meant to check in at 4pm. By 6.30pm we had a room, but not the one we had booked, a downgrade with 100 dollars off. Not really good enough. And room wasn’t cleaned so spent 4 days with a full bin

2026-05-29 • via Nuitee
P
Peck • solo_traveller • us
8
2026-05-27 • via Nuitee
O
Olena • family_with_children • us
7
2026-05-27 • via Nuitee
J
James • couple • us
10
2026-05-26 • via Nuitee
S
Stacy • solo_traveller • us
10
Nice hotel
Pros:

Love the hotel and location

2026-05-26 • via Nuitee
J
joshua • couple • us
8
2026-05-25 • via Nuitee
L
Luc • solo_traveller • nl
10
Mooi hotel
Pros:

Locatie
Ruime kamer

2026-05-23 • via Nuitee
M
Massimiliano • solo_traveller • us
8
2026-05-22 • via Nuitee
B
Benjamin • couple • us
10
2026-05-22 • via Nuitee
A
andreanah2014 • Business
4
Not sure how I feel about my visit this time
Pros:

Wanted to edit my review, but had to start over, so here goes. I will break this up into 4 sections.

1. Check-in was smooth as always, took them about 3 minutes, and was done. I even got an upgrade, nice, but I didn't see any difference in the room.

2. Happy hour at the tavern- Service was great, no real issues until the end- I'll come back.
Basic bar food - was just that, no real flavor on the wings, and they were lukewarm.
Martini was very good!
Now, issue: I felt rushed; she gave me my check before I was even finished. How did you know if I wanted something else? I called her out on this; she left me alone until I was finished. Now, I hate to pull a race card, but the table behind me didn't get their bill and was here before I did.

3. As I stated before, it was supposed to be an upgrade, and it felt like the other 2/3 times I've stayed there. I have to use 2 pillows because they are just too flat for me.

4. The Tavern for breakfast- I ordered the 2 eggs with cheddar cheese, 1 meat, home potatoes, and bread. Too much cheese in my eggs, and 1 of my bacon slices was overdone, nearly burnt. The lady who sat me was the star; she made sure I was straight the entire time. The gentlman that was my waiter, he was the only one and had a few larger tables. I get it. However, he did the same thing, bought my check before I was done. Difference, he said, not rushing you, just going to leave it.

This time, I did notice a few had their checks, but many tables didn't. Is this a new practice? I have never gotten my check before I was done, how do you know I don't want other things? Just made me feel profiled.

2026-05-21 • via Tripadvisor
S
S3684IRchrisb • Business • Raymore, Missouri
2
Omni Richmond-never again.
Pros:

This is the second time we’ve stayed at the Omni in Richmond VA, it will be the last.
We checked in Sunday, assigned a room on the 5th floor. Right off, I noticed that only one of 4 elevators is working. We wait and wait for the elevator to finally arrive, only to have to race to keep the door from closing on us.
But this is nothing compared to the poop stain I found on the sheet two days after checking in. Clearly there was no supervision of the cleaning staff. How does one not notice a poop stain when making a bed?
I reported it, they changed the bedding and apologized. That’s not good enough. The staff put our health at risk by failing to change the sheets after the previous guests.
The fact that only one elevator is working, along with dirty sheets, tells me the manager at this hotel is only interested in profit, not the health and welfare of the guests. Both my wife and I have disabilities that make standing for long periods of time difficult.
We will be staying at a competitor hotel in the future, you should too.

2026-05-19 • via Tripadvisor
V
Vera • solo_traveller • us
10
2026-05-17 • via Nuitee
R
Run Wild • solo_traveller • us
10
Wonderful Experience
Pros:

The bed was very comfortable. Great location, convenient to the convention center. Wonderful restaurant.

Cons:

NA

2026-05-17 • via Nuitee
C
Christian • family_with_children • de
8
2026-05-16 • via Nuitee
A
Ammar • extended_group • gb
5
It was an average stay, but I will not give it another try.
Pros:

The room size is decent, the bed is comfortable. Also the shower has very good pressure.

Cons:

Room service was not good. They did not provide essential stuff like shampoo, body wash, coffee, milk and even cups. also the cleaning wasn't great. Reception staff that I interacted with were so un helpful and made me feel that either they hated their job or they just did not want to serve.

2026-05-15 • via Nuitee
G
Gernot-Richard • solo_traveller • at
10
2026-05-15 • via Nuitee
T
Takara • family_with_children • us
9
2026-05-14 • via Nuitee
L
Lucie • solo_traveller • gb
5
A place I’d like to forget
Pros:

I had to book this last minute due to my other arrangements being cancelled and was good value being last minute

Cons:

My safe was locked when I arrived therefore I couldn’t use it. The bath drainage was terrible, I had to hold open the plug for the water to drain. Water pressure wasn’t amazing either. No complimentary water provided in the rooms which I’ve had everywhere else I’ve stayed. The hotel is advertised as having free wifi however they tried to charge me, I argued that wasn’t what it was advertised as and I had to sign up to Omni to get a membership number in order to get free wifi? Didn’t realise this was a thing anymore. The women staff were quite rude and pretentious, turned their nose down at me. This hotel is great for business interviews staying for work or conferences however if you’re in Richmond for vacation the location is terrible and is 30+ min walk to get to anything exciting or all the good restaurants

2026-05-14 • via Nuitee
J
Jamie • solo_traveller • us
10
Pros:

The hotel rooms themselves are well insulated. Our room was nice and quiet. It was wonderful! We had a view of the city which was great!

Cons:

There was an indoor swimming pool, but there was no hot tub. It was the one thing I was hopeful for. I will say that the property does not list one so I shouldn't have expected one.

2026-05-14 • via Nuitee
C
Chloe • couple • us
6
2026-05-13 • via Nuitee