Claridge House Chicago, Tapestry Collection by Hilton

Hotels
Hilton Worldwide
8.6 (321 reviews)
1244 N Dearborn Parkway, Chicago, Illinois, 60610 , Chicago , US

Pets allowed

Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Cleanliness issues
Small room size
Overpriced for amenities

Categories

Cleanliness
7.85
Several guests mentioned issues with cleanliness, including dirty carpets and a cramped pet-friendly room.
Service
9.35
Most reviews highlighted the friendly and accommodating staff, though some service lapses were noted.
Location
9.35
The location received consistent praise for its accessibility and proximity to restaurants and attractions.
Room Quality
7.85
Some guests found the rooms small and outdated, but others found them comfortable.
Amenities
8.85
While some amenities were lacking, the hotel had unique offerings like a coffee bar in the lobby.
Value for Money
7.85
Guests generally felt the hotel was overpriced for the quality provided.
Food and Beverage
8.85
The coffee bar was well-received, but no significant food-related comments were provided.
Overall Experience
8.85
Overall, many guests enjoyed their stay despite some drawbacks, with positive sentiments predominating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:14

Property Description

Discover the perfect blend of relaxation and convenience at Claridge House, your ultimate destination in the heart of Chicago.

Indulge in Rejuvenation
Unwind at our full-service spa, where expert therapists provide revitalizing facials and treatments, ensuring you leave feeling refreshed and pampered.

Culinary Delights
Savor delicious meals in our on-site restaurant or grab a quick snack at our coffee shop. Our bar/lounge offers a variety of drinks to quench your thirst, making every moment enjoyable.

Effortless Business Experience
Hosting an event? Take advantage of our 672 square feet of flexible conference space, complemented by a 24-hour business center for all your professional needs.

Book your stay at Claridge House today and experience the vibrant energy of downtown Chicago right at your doorstep!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 321 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 7.85
Amenities: 8.85
Value for Money: 7.85
Food and Beverage: 8.85
Overall Experience: 8.85
L
Luca solo_traveller us
7
2026-05-29 via Nuitee
E
elizabeth couple us
10
Lovely hotel and very friendly staff
Pros:

The staff are very friendly and the room was clean and comfortable .

Cons:

The only down side is the room is smaller and there really isn’t any closet space.

2026-05-28 via Nuitee
A
Amit couple us
10
2026-05-27 via Nuitee
J
Juan Manuel couple es
2
Hotel bien situado pero hace cargos injustificados
Pros:

The hotel is fine overall, except that it shows its age, at least in the room and bathroom where we stayed. We had booked a deluxe room with a king-size bed, and the bed was large, but the room didn't feel luxurious at all. The bathroom was small, with almost no space to put anything around the sink. The shower was old, but it worked fine.

Cons:

What happened—and this is entirely the hotel's fault—is that they placed a $100 hold on my credit card, telling us it was in case we had any expenses at the hotel. The truth is, we didn't have any expenses; we didn't have breakfast or use any of the hotel's amenities. However, at check-out, they initially told us they were going to charge us almost the full amount for something we didn't understand. When we collected our luggage, I complained again, and they told me they were going to charge us more than $50 and would refund the rest. In the end, they charged us $58.70 without any justification. When we made the reservation, we had already paid the room rate, taxes, and the $25 per night resort fee ($50). Since we were charged twice, I request a refund of the amount charged incorrectly. I ask that you return the $58.70 that you have pocketed without any justification.

2026-05-27 via Nuitee
B
borja couple es
1
2026-05-19 via Nuitee
B
Bianca solo_traveller de
7
Preis-Leistung nicht akzeptabel.
Pros:

Gute Lage, ruhig und freundliches Personal.
Bettwäsche und Handtücher waren sauber. Das ist das wichtigste. Dennoch erwarte ich von einem Hotel der Hiltonkette mehr.

Cons:

Steckdosen war Mangelware. Ganze zwei Steckdosen mitten im Zimmer 20 cm überm Fussboden an einer Wand. Zwei Haken um etwas aufzuhängen (Handtücher, Schal oder Jacke ect.) definitiev zu wenig. Ein Bügeleisen ohne Bügelbrett - wenn auch Dampfeisen - macht kein Sinn. Zimmertüren lassen sich nur mit lautem Knall schließen. Zwei Strahler überm Bett, eine Lampe im Bad/WC, 1 Tischlampe ist zu wenig. Der Fussboden und die Wände mit Türrahmen waren abgelebt und voll mit Renovierungsspuren. Der Deckel des WC Spülkasten war nur halb aufgelegt. Die Gänge zu den Zimmern waren verwinkelt und nicht mal ein Meter breit. Für Frauen kann das unangenehm sein und werden.
Einfaches abgepacktes Frühstück gegen Aufpreis. Parkhaus hatte keinen Platz mehr. Die Toiletten des Lobbybereiches waren ekelhaft dreckig.

2026-05-17 via Nuitee
K
Kerry family_with_children us
10
Pros:

Great location and friendly staff. Room was clean and comfortable. Parking was just as expected in the city. No issues

Cons:

Parking but turned out ok

2026-05-16 via Nuitee
A
Alberto solo_traveller it
9
2026-05-16 via Nuitee
J
Jeanne couple us
9
This hotel is a great location to anything you'd like to do in Chicago.
Pros:

Room was small but clean and perfectly fine.

Cons:

No negatives.

2026-05-15 via Nuitee
K
Kelly couple us
10
2026-05-09 via Nuitee
P
Paul couple us
9
2026-05-05 via Nuitee
T
Todd couple us
10
Pros:

Everything was great.

Cons:

Minor thing: Hair dryer didn't work

2026-05-05 via Nuitee
M
Melissa couple us
9
Great location & friendly staff
Pros:

Comfortable and quiet. Great location, and around the corner from a red line station. Friendly, accommodating staff.

Cons:

Some carpet stains. The shower doors are awkwardly placed: We stayed in 2 rooms during our stay; in one room the shower door opened on the side opposite of the faucet so you had to get wet to turn on the shower; in the other, the door opened inward under the faucet so the outside of the door got wet when turning on the shower.

2026-05-04 via Nuitee
N
Naomi couple gb
9
Made Welcome and felt comfortable
Pros:

Staff were very friendly and helpful. Location was awesome. Lovely hang out space downstairs and s lovely room with a city view

2026-05-03 via Nuitee
C
Cameron solo_traveller us
6
Warning hidden scumming fees.
Pros:

The place was beautiful, the bartender was beautiful. It was my first time being in the city and I liked the location.

Cons:

Since it's my first time being in Chicago I didn't know about scumming hidden fees they add to the bill.. so if you're interested in staying there. They will charge you an extra 25 dollar destination fee because that makes sense. I have never seen a longer list of hidden fees. It's so scumming.

2026-04-27 via Nuitee
J
J couple us
10
2026-04-26 via Nuitee
M
Marie Franchesca couple is
9
2026-04-25 via Nuitee
C
CristinaGomerc solo_traveller de
9
2026-04-25 via Nuitee
M
Melinda solo_traveller au
8
Great location, comfortable room but don't bring a car.
Pros:

The location was great and the room was comfortable. The staff were very helpful.

Cons:

The room had a musty smell. It was serviced every 2nd day which was fine but the water bottles were not topped up on the in between day. Parking next door was ridiculously expensive. I found a lot that charged for 3 days (with in and out) for the same price as one 24 hour, a few blocks away.

2026-04-16 via Nuitee
H
Hjördís couple is
10
2026-04-14 via Nuitee