Hilton Garden Inn Raleigh-Durham/Research Triangle Park

Hotels
•
Hilton Garden Inn
7.9 (203 reviews)
4620 South Miami Boulevard , Durham , US
+1 919-941-6066

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly, helpful staff (multiple mentions of Natalie, Janie, Lea)
Comfortable rooms (pull-out bed, separate TV area appreciated)
Clean lobby and generally tidy rooms noted by some
Efficient shuttle and well-stocked hotel store
Good location and ample parking
Daily breakfast praised when well-staffed/attentive
Cons:
Housekeeping failures (sheets not changed, rooms not cleaned during stay)
Breakfast/restaurant service inconsistent or limited due to short-staffing
Pool and some bathroom cleanliness issues (mold, musty smell)
Carpet issues on 2nd floor and inability to get requested 1st-floor room
Confusing remotes and coffee machine
Perceived poor value for money related to removed/limited amenities and extra charges

Categories

Cleanliness
6.6
Mixed mentions: lobby was noted as clean but multiple guests reported housekeeping failures (sheets not changed, rooms not cleaned), carpet issues on the 2nd floor, pool and bathroom mold/musty smell—overall cleanliness is a concern.
Service
9.6
Very strong positive sentiment: multiple guests praised staff by name (Natalie, Janie, Lea), called staff extremely friendly, helpful and proactive; front desk and housekeeping were described as helpful and welcoming, and shuttle service was efficient.
Location
8.4
Generally positive: cited as a good location with large parking lot and convenient for quick stops and events.
Room Quality
7.9
Rooms described as comfortable and appropriately furnished (pull-out bed appreciated), though some are outdated; complaints include remotes/coffee machine confusion and instances where rooms were not serviced.
Amenities
8
Mixed but generally positive: shuttle and hotel store praised, pool size and meeting-room availability noted; negatives include pool cleanliness, lack of bathroom fan causing mustiness, and some confusing in-room machines.
Value for Money
7
Several guests felt value was weak given charges: complaints about lost/limited complimentary breakfast/coffee, confusing Diamond breakfast credit and extra charges for water.
Food and Beverage
7.3
Notable issues: breakfast availability inconsistent or reduced (restaurant short-staffed, limited menu), poor responsiveness by restaurant/bar at times; but some guests enjoyed breakfast service when staff (e.g., Natalie) was attentive.
Overall Experience
8.4
Overall positive stay driven largely by excellent hospitality and helpful staff; housekeeping and F&B inconsistencies detract but many guests said they'd return due to the service and convenience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
Situated just 9.5 miles from Durham, North Carolina, the Hilton Garden Inn offers a complimentary shuttle to the Raleigh-Durham International Airport, ensuring a hassle-free stay for guests.

Amenities Galore
From the inviting outdoor pool to the well-equipped fitness room and convenient business center, this hotel provides everything you need for a comfortable and productive stay.

Delightful Dining Options
Indulge in delicious American cuisine at The Great American Grill for breakfast and dinner, or unwind with a drink at the on-site bar. Craving a snack? Visit the 24-hour convenience store for a quick bite.

Ready to experience convenience and comfort at Hilton Garden Inn Raleigh-Durham Research Triangle Park? Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that all special requests are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 203 reviews
Cleanliness: 6.6
Service: 9.6
Location: 8.4
Room Quality: 7.9
Amenities: 8
Value for Money: 7
Food and Beverage: 7.3
Overall Experience: 8.4
T
Teresa Lynne Bond • couple • us
6
Decent place to live
Pros:

Cleanliness of the lobby. Staff was nice.

Cons:

Carpet on 2nd floor. Was not able to get 1st floor room after requesting it. On breakfast...cook was ill. !!!!!D

2026-10-31 • via Nuitee
C
Cynthia • solo_traveller • us
8
2026-10-12 • via Nuitee
S
Sebrina • couple • us
10
I had an enjoyable stay!
Pros:

I like they the hotel is pet friendly.

Cons:

I wish they still had free breakfast and coffee for the amazing of money they charge for the rooms.

2026-10-12 • via Nuitee
Z
Zachary • couple • us
10
Cons:

Housekeeping never changed our sheets throughout our stay, they only made our bed even though you can tell the sheets needed changed

2026-10-07 • via Nuitee
E
Esha • solo_traveller • us
5
Pros:

The room was comfortable, the hotel store was well stocked, the staff was very kind, and the hotel shuttle was very efficient and convenient.

Cons:

The restaurant did not respond via phone call, the bartender at the end of the day was not attentive to guests, and my room was not cleaned once during my stay.

2026-09-19 • via Nuitee
S
Swaim • solo_traveller • us
10
Pros:

Pull out bed in seperate area with it's own TV made the teenager VERY HAPPY!

Cons:

Remotes were a bit confusing at first.

2026-09-07 • via Nuitee
R
Rachel • solo_traveller • us
9
2026-08-31 • via Nuitee
J
Jennifer • extended_group • us
9
2026-08-10 • via Nuitee
U
U8795XBbrianp • Business
10
Great experience
Pros:

Rooms are nice. Front desk and housekeeping really helpful.
The best part of my stay was definitely daily breakfast with Natalie. Great service, really good sense of humor. She made it a good start to every day.

2026-08-01 • via Tripadvisor
C
crazykidt • Solo travel
10
Amazing hospitality
Pros:

Had to stay here because of a flight delay. Had the most wonderful experience because of the most welcoming kind and proactive hospitality I've experienced in a while. Every member of staff was extremely friendly and helpful at every stage, Lea at the front desk especially was the kindest and sweetest, she was so helpful with everything regarding a last minute stay. Room was great, facilities were great everything was great! Would definitely stay here again!

2026-07-07 • via Tripadvisor
R
Rhonda • solo_traveller • us
10
Pros:

The hotel was beautiful and the staff was great

Cons:

The pool wasn't that clean

2026-06-22 • via Nuitee
B
Bryson • couple • us
9
2026-06-15 • via Nuitee
Q
Qunisha • solo_traveller • us
10
Pros:

I loved everything

2026-06-12 • via Nuitee
A
Aravind • couple • us
7
2026-06-06 • via Nuitee
T
Tray • couple • us
10
2026-06-01 • via Nuitee
E
EsthelisClinic • Family • Hong Kong
6
Overnight stay
Pros:

I booked two rooms, a standard Garden Inn Hotel, large parking lot. Rooms are clean but outdated. Restaurant has a nice small outdoor area. Diamond members receive $10 credit for breakfast per person, somehow I only received $10 even there were three of us. Two bottles of waters per room for Diamond members, extras are $2 each. Overalls, this hotel does its job for a quick stop.

2026-05-29 • via Tripadvisor
T
Tammy • extended_group • us
7
room sufficient, staff friendly, restaurant huge dissapointment,
Pros:

Standard room like many other hotels

Cons:

Never was able to have the full breakfast menu and restaurant area extremely short staffed with only once person working and only one cook so they cut the menu to a couple of items only. Dont offer it if you arent going to have it or be able to service the guests.

2026-05-26 • via Nuitee
T
Tray • couple • us
10
2026-05-24 • via Nuitee
9
937aravindk • Business
10
People who really care about!
Pros:

I had the pleasure to meet Natalie and Janie who have been so wonderful towards the guest. Their care and hospitality is visibly different and makes me go back to stay in this property for all my future trips to Raleigh. I enjoyed meeting them and enjoy their hospitality

2026-05-21 • via Tripadvisor
P
Paul • solo_traveller • us
7
Nice room otherwise
Pros:

Good location
Nice size pool

Cons:

No fan in the bathroom and you could not keep door open so musty smell after taking shower
Sure enough I see mold under the soap dish which is inevitable with that kind of situation
Coffee machine was hard to figure out at first

2026-05-20 • via Nuitee