Quality Hotel Hampstead

Hotels
•
Quality Inn
8.2 (3719 reviews)
5-7 Frognal , London , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location near tube stations and Wembley
Friendly, welcoming and helpful staff
Clean rooms on arrival
Good breakfast selection (generally well stocked)
Handy parking and wifi
Comfortable beds and pillows
Cons:
No or poor air conditioning; weak fans
Noise issues (loud music, neighbours, smell of weed/smoking)
Poor shower water pressure and some grubby baths
Small rooms for three and no minibar/fridge in some rooms
Breakfast hot items cooked ahead; limited dietary options

Categories

Cleanliness
7
Many guests report rooms arriving spotless and overall cleanliness is praised, but several reviews note grubby baths, poor shower cleanliness/airflow and occasional bathroom issues.
Service
9.5
Staff repeatedly described as friendly, helpful and welcoming (several names mentioned), with good reception service and responsive cleaners.
Location
9.6
Outstanding location near multiple tube stations, convenient for Wembley, Hampstead High Street and general London exploration.
Room Quality
7.2
Mixed: comfortable beds and good pillows for many, but rooms can be small (especially for three), lack air conditioning, have weak fans, limited minibar/fridge and some noise complaints.
Amenities
7
Handy parking and wifi noted, but several negatives around lack of air-conditioning, weak provided fans, limited in-room amenities and occasional smell/weed issues.
Value for Money
8.6
Standard quality for this hotel tier
Food and Beverage
8
Breakfast generally described as good, well stocked and fresh, though some hot items appear to be cooked ahead and decline in quality; limited dietary options (soya milk, gluten-free) noted.
Overall Experience
8.7
Overall positive experience driven by location and service, but some guests had significant sleep/comfort issues (noise, heat, smoke) that reduced satisfaction for those stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 17:18

Property Description

Convenient Location
Located less than 500 meters from Finchley Road Railway and Tube Stations, the Quality Hotel Hampstead offers easy access to transportation hubs, making exploring the city a breeze.

Comfortable Rooms
Each room at the hotel features modern amenities including a Freeview TV, telephone, hairdryer, and tea/coffee facilities. Guests can unwind in a private bathroom equipped with a bath and shower.

Excellent Facilities
With a 24-hour reception, lifts to all floors, and a spacious bar and lounge, the hotel ensures a comfortable stay. Guests can enjoy a full English breakfast daily, setting the perfect tone for a day of exploration.

Book now to experience the convenience and comfort of Quality Hotel Hampstead during your visit to London.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.2
Based on 3719 reviews
Cleanliness: 7
Service: 9.5
Location: 9.6
Room Quality: 7.2
Amenities: 7
Value for Money: 8.6
Food and Beverage: 8
Overall Experience: 8.7
L
Lydia • solo_traveller • fr
8
2026-08-22 • via Nuitee
D
Dritan • family_with_children • al
10
2026-08-22 • via Nuitee
A
Allison • family_with_children • gb
10
Great location and stay
2026-08-22 • via Nuitee
S
SAT • couple • gb
3
Bad overall experience.
Pros:

Can't fault the staff on front desk. Provided excellent customer experience.

Cons:

Car parking was very poor, very tinny for size of the hotel and full. Honesty within hotel description wouldn't go a miss.
Room was well below standard for price paid. No air con in that heat (standard in vertually all similar grade hotels) yet Fan was listed right at the end on the website. Honesty with clear mention on the main room features listing wouldn't con people into book.
Dirty/ unwashed glasses. Shower screen size was a joke! Left bathroom soaking after a shower.
Breakfast was well below standard. Noise in Breakfast room on Monday morning (drilling) was deafening. No thought given to my parking before work had started so was blocked in for an hour before guest was called back to the hotel to more his car from behind me so I could go.

2026-08-22 • via Nuitee
L
Lauren • family_with_children • gb
10
Great Hotel!
Pros:

The location is the reason we have stayed here twice now. Easy access to the underground which is 2 minute walk away. The rooms are always clean and more than comfortable. The staff are great and very welcoming, nothing was too much trouble. On site parking is a bonus too!

Cons:

Nothing!

2026-08-21 • via Nuitee
V
van Hecke poortvliet • solo_traveller • nl
1
2026-08-21 • via Nuitee
B
Barbara Julianna • couple • hu
10
2026-08-21 • via Nuitee
S
Sofiane • solo_traveller • fr
7
Pros:

Bonne emplacement, personnel sympathique.
L'hôtel est de bonne qualité.

Cons:

Le petit déjeuner est moyen, ça mérite un peu plus de choix

2026-08-21 • via Nuitee
S
Sebastian • couple • de
10
Excellent location and very friendly staff!
Pros:

Excellent location and very friendly staff! The breakfast was delicious and everything was very fresh!

Cons:

Workers were carrying out work at the hotel at 7 o’clock in the morning using a rotary hammer, but that’s understandable and everything else was perfect!

2026-08-21 • via Nuitee
M
Mark • couple • us
8
2026-08-20 • via Nuitee
C
Claire • solo_traveller • gb
8
Fabulous, warm and welcoming team!
Pros:

The staff were warm, welcoming and friendly. The bathroom was exceptionally clean. Breakfast was good. Good location, quiet and only a five minute walk to the tube station.

Cons:

Rooms could do with air con, but a fan was provided.
The sensor on the lift doors was broken, and I suffered extensive bruising as a result of them closing on me! The lovely chap on reception was very apologetic but did state that they were aware and yet no warning signs!

2026-08-20 • via Nuitee
P
Pekelnicka • solo_traveller • sk
10
2026-08-19 • via Nuitee
V
Vlasta • extended_group • cz
8
Celkově hodnotím jako dobré.
Pros:

Na pokojích bylo čisto, každý den se vyměnily ručniky.

Cons:

Slabší snídaně, každý den stejný výběr, málo ovoce a zeleniny.

2026-08-19 • via Nuitee
P
Patricia • couple • gb
9
The young man on reception was excellent, nice bar area and great to have parking. Will return.
Pros:

The location was excellent for us as had family nearby.

Cons:

No air con in the room although a far was provided and the windows were open when we arrived.

2026-08-19 • via Nuitee
E
Elżbieta • couple • pl
8
2026-08-19 • via Nuitee
A
Aki • solo_traveller • jp
7
2026-08-19 • via Nuitee
N
Nick • solo_traveller • gb
10
Very convenient and comfortable with a great breakfast.
Pros:

Nice clean room in a very good location and with safe parking too. Superb breakfast.

Cons:

It was all good.

2026-08-18 • via Nuitee
S
Slawek • extended_group • gb
10
Pros:

Everything is good

2026-08-18 • via Nuitee
P
Paweł • family_with_children • pl
9
2026-08-18 • via Nuitee
E
Edwards • solo_traveller • gb
10
2026-08-18 • via Nuitee