Quality Hotel Hampstead

Hotels
•
Choice Hotels International
8.6 (125 reviews)
5 Frognal, Hampstead, London, England, NW3 6AL , London , GB
44-207-7940101

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Elevator
Internet access in public areas - surcharge
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Limo or town car service available
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues with breakfast
Room decor needs updating

Categories

Cleanliness
7.79
The room was clean, but issues were noted with the breakfast quality.
Service
9.26
Staff were friendly and very helpful, providing good customer service.
Location
9.3
Great location for access to Wembley and nearby tube stations.
Room Quality
8.25
Rooms were described as small but comfortable.
Amenities
8.78
Standard amenities available, but parking was noted as limited.
Value for Money
8.74
Good value for the location and services offered.
Food and Beverage
7.79
Breakfast had a good selection, but some food items were served cold.
Overall Experience
8.86
Overall a positive experience, suitable for budget travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:51

Property Description

Discover the charm and comfort of Quality Hotel Hampstead, your ideal getaway in London.

Convenient Amenities
Make the most of complimentary wireless internet access, a well-equipped computer station, and complimentary newspapers in the lobby, ensuring your needs are met effortlessly.

Relaxing Spaces
Unwind in our bar/lounge with your favorite drink or enjoy the inviting common area featuring a television, perfect for socializing or simply relaxing after a busy day.

Comfortable Accommodations
Choose from 57 stylishly appointed guestrooms complete with LED televisions, private bathrooms, and the conveniences of safes and desks for a comfortable stay.

With prime proximity to key attractions like Freud Museum and Hampstead Heath, your London adventure awaits. Don’t miss the chance to book your stay now!

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.6
Based on 125 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.86
L
Linda • solo_traveller • gb
7
2026-07-04 • via Nuitee
H
HIGINIA • couple • es
10
2026-07-04 • via Nuitee
S
Semir • family_with_children • de
8
2026-07-04 • via Nuitee
A
Andreja • extended_group • hr
8
Pros:

Najvise od svega mi se svidjelo osoblje i njihova usluga! Hotel bi trebao uložiti u klimatizaciju soba i mini frižidere! Lokacija je super.

2026-07-03 • via Nuitee
H
Hodkin • solo_traveller • gb
9
Pros:

Friendly staff, more than happy to help with anything

2026-07-03 • via Nuitee
C
Clare • family_with_children • gb
8
Lovely
Pros:

Friendly staff
Location
Breakfast

Cons:

I think it needed a fridge in the room

Kettle and spoons where a little dirty

2026-07-03 • via Nuitee
L
Lema • solo_traveller • gb
10
2026-07-02 • via Nuitee
M
Magali • family_with_children • fr
9
2026-07-02 • via Nuitee
K
Katarzyna • couple • pl
10
I am absolutely delighted with my stay at this accommodation. The service was outstanding, and Mr. Dimitri at the recept
Pros:

I am absolutely delighted with my stay at this accommodation. The service was outstanding, and Mr. Dimitri at the reception was the kindest person I have ever met, with incredible charisma and warmth.

He even helped me with things beyond his duties, including finding an adapter for my phone charger. He also made sure I was safe when I returned to the hotel in the evening, and the next day he asked if everything went well and if I enjoyed my stay.

I highly recommend this place, especially for its amazing service and exceptional atmosphere.

and breakfast very good:)
ig.kasia_ewm

Cons:

nothing

2026-07-02 • via Nuitee
K
karim • couple • us
8
No air conditioner. It was unusually hot and without air conditioning it’s not possible to give ful
Pros:

Room was decent sized.
Staffs very nice.
Location excellent.

Cons:

No Air conditioning.
No Mini fridge.

2026-07-02 • via Nuitee
P
Pasquale • solo_traveller • it
8
2026-07-01 • via Nuitee
N
Neza • extended_group • si
9
2026-07-01 • via Nuitee
S
samantha • extended_group • gb
9
Great value
Pros:

Clean and comfortable, staff friendly and good breakfast. Parking a bonus

2026-07-01 • via Nuitee
P
Phil • solo_traveller • gb
8
Pros:

Staff were very friendly and professional. Although in a busy area with lots of traffic and close to various transport routes, being off the main road you really don't notice the noise and having breakfast and parking included was a real bonus.

2026-07-01 • via Nuitee
E
Eftihia • family_with_children • gr
9
All in all an amazing stay and will definately revisit again in the near future.
Pros:

Location, breakfast and bed all great. Also very quiet and peaceful. The staff is very kind and helpful.

Cons:

The rooms were a little small and the bathroom could use a small renovation at some point as the faucets and bath are a little worn.

2026-06-30 • via Nuitee
R
Rabia • couple • gb
10
Pros:

The property was in a good location, easily accessible to central yet very affordable.

2026-06-29 • via Nuitee
P
Philip • couple • gb
10
Great location
Pros:

Convenient for our needs , guy on the reception very helpful

Cons:

Nothing

2026-06-29 • via Nuitee
E
emna • extended_group • fr
3
“Poor room condition and no response from the hotel”
Pros:

The receptionist was very kind and helpful, the room itself was not clean, despite being a very basic room where cleanliness — especially the bed — is a key element.
the kidness of the receptionnist Dimitri was the only thing I liked here

Cons:

several cleanliness and maintenance issues
Unfortunately, the room was not in an acceptable condition upon arrival.

The trapdoor under the bathtub, which covers the pipes, was not fixed, allowing unpleasant smells to enter the room.

The bed was not properly made.

There were hair strands on the mattress.

The duvet was simply pulled over the bed without the bed being made.

There were pieces of paper on the floor.
Very low water pressure in the bathtub, No shower, only a small bathtub.
Outdated room with poorly maintained fixtures

Overall, the cleanliness of the room was far below expectations.
Sadly, all those issues have been reported to the hotel but nothing has been done in term of compensation.

2026-06-29 • via Nuitee
U
Ursula • couple • gb
8
Enjoyable, facilities and location ideal for Us, easy to walk to central Hampstead & around.
Pros:

Staff were friendly and efficient.
Room was ok. 26 June 2026 was a very hot with red heat warnings, after a drive of over 180 miles taking over 5 hours with 2 breaks we were tired and hot. Glad received friendly kind welcome and to have cool water available in bar reception area, for no charge and a clean and tidy double room with a fan waiting for us at around 5.30 pm. Very pleased to be able to park in quite small car park. Staff were excellent and Breakfast room cool and choice excellent.

Cons:

Clearly there are problems with the external low retaining walls to front and back of hotel, works in hand and did not effect our stay in good location within Hampstead for reasonable price.

2026-06-29 • via Nuitee
T
Tamar • couple • il
8
2026-06-29 • via Nuitee