Hilton Garden Inn Ottawa Downtown

Hotels
•
Hilton Garden Inn
8.1 (952 reviews)
361 Queen Street , Ottawa , CA
+1 613-234-6363

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk and staff (multiple named staff praised)
Excellent location—central and walkable to sights
Clean and comfortable rooms with good beds
Good on-site amenities (pool, gym)
Positive restaurant/breakfast experiences reported by several guests
Cons:
Paid parking and extra charges noted as a value concern
Breakfast inconsistent: some find it limited, crowded or expensive
Occasional maintenance issues (torn curtains, faulty coffee maker, bathroom drain)
Noisy or poorly positioned air conditioning/heating in some rooms
Temporary construction affecting entrance/areas during some stays

Categories

Cleanliness
8.5
Multiple reviewers mention clean rooms and well-maintained hotel; few minor issues reported (e.g., occasional maintenance like torn curtains or bathroom drain problems).
Service
9
Service is frequently praised—friendly, helpful front-desk staff and named employees who resolved issues; excellent greeters and attentive staff cited repeatedly.
Location
8.9
Location repeatedly noted as a strong point (central, walkable to sights); convenient for short stays and sightseeing.
Room Quality
8.2
Rooms described as comfortable, spacious in some cases, with good beds; occasional small issues (AC position, noisy climate control, coffee maker not working).
Amenities
7.8
Amenities like pool and gym are appreciated, but paid parking and some construction/noise reduce the perceived convenience.
Value for Money
6.6
Mixed perception of value: some call it good value, but several guests complain about paid parking, breakfast cost vs. limited options, and charges for basic items.
Food and Beverage
7.3
Food feedback is mixed—some loved the breakfast and restaurant (croissants, quality items), others found the breakfast awful or too limited/expensive and the buffet lacking variety.
Overall Experience
8.5
Overall sentiment is positive: many guests recommend the hotel, highlight excellent staff and location; some operational/food-related negatives slightly lower the experience for a subset of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Prime Location in Ottawa City Centre

Located in the heart of Ottawa city centre, the National Hotel and Suites Ottawa offers easy access to top attractions such as the National Gallery of Canada and ByWard Farmer's Market. Immerse yourself in the area's history at the Canadian Museum of Civilization, all conveniently close to our completely non-smoking hotel.

Luxurious Amenities for Every Guest

Indulge in our indoor heated pool and modern fitness centre during your stay at the Hilton Garden Inn Ottawa Downtown. Whether you prefer on-site dining or relaxing in spacious guestrooms with in-room entertainment options, we have something for everyone. Free WiFi is available in all rooms for your convenience.

Convenience at Your Fingertips

Explore the city with ease as shopping centers, restaurants, and popular attractions are just a stone's throw away from our hotel. Book your stay now and experience the best of Ottawa at the National Hotel and Suites Ottawa.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please be aware that Wi-Fi is free. An increase in Wi-Fi bandwidth is available upon request for charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Guest Reviews

8.1
Based on 952 reviews
Cleanliness: 8.5
Service: 9
Location: 8.9
Room Quality: 8.2
Amenities: 7.8
Value for Money: 6.6
Food and Beverage: 7.3
Overall Experience: 8.5
I
Isık • solo_traveller • ca
10
Pros:

Everything is perfect, there is no flaw

Cons:

I couldn't find a flaw not to really like it

2026-10-29 • via Nuitee
K
Kamilah • couple • ca
7
2026-10-29 • via Nuitee
M
Margarita • couple • ca
8
2026-10-27 • via Nuitee
N
Nenad • extended_group • ca
8
2026-10-26 • via Nuitee
I
Ian • couple • gb
10
2026-10-24 • via Nuitee
P
Plessa • couple • ca
4
2026-10-22 • via Nuitee
R
Ron • family_with_children • ca
8
Our trip was great , recommend to family and friends
Pros:

The greeter and waiting staff were excellent, good variety for all of us to choose.
Fresh ,good quality

2026-10-21 • via Nuitee
C
Cousineau • couple • ca
9
2026-10-17 • via Nuitee
M
Marc • couple • ch
9
2026-10-17 • via Nuitee
A
Alexis • couple • ca
7
Bien, confortable, bien placé, nécessiterait quelques améliorations pour être excellent
Pros:

Personnel très professionnel, accueil et service au top, chambre standard petite mais avec lit King très confortable.

Cons:

Quelques détails mineurs comme les rideaux déchirés, la clim/chauffage bruyante, et un buffet de petit déjeuné cher pour l’offre peu diversifiée.

2026-10-13 • via Nuitee
M
MARCO_LOBO • couple • ca
10
A good choice for those who want a convenient location.
Pros:

Location, facilities, and rooms were the highlights. A great choice for 1 or 2 days in Ottawa.

2026-10-13 • via Nuitee
N
Nadia • family_with_children • ca
7
2026-10-13 • via Nuitee
B
Bony • family_with_children • ci
9
Séjour intéressant
Pros:

Petit déj varié; Hôtel propre; chambre spacieuse

Cons:

Rien à dire

2026-10-12 • via Nuitee
S
Severine • couple • ie
10
I enjoyed the food at the Tulip restaurant, the room was up to my standard, the staff was very friendly and helpful, wou
Pros:

Good location, clean, nice staff, comfortable and nice restaurant

Cons:

Nothing

2026-10-12 • via Nuitee
M
Martin • family_with_children • ca
8
2026-10-11 • via Nuitee
M
Michelle • couple • au
9
Well located hotel, good value and friendly staff.
Pros:

Location, friendly staff, well appointed rooms.

2026-10-11 • via Nuitee
S
Shirin • solo_traveller • gb
8
Magical
Pros:

The girls at front desk were truly amazing!

Cons:

Breakfast was awful.

2026-10-10 • via Nuitee
M
Michel • couple • fr
8
2026-10-10 • via Nuitee
W
Wania • couple • br
8
Tudo ótimo
Pros:

Tudo

2026-10-09 • via Nuitee
S
Sina • solo_traveller • ch
8
2026-10-08 • via Nuitee