Hilton Garden Inn Ottawa Downtown

Hotels
•
Hilton Garden Inn
8.3 (1088 reviews)
361 Queen Street , Ottawa , CA
+1 613-234-6363

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Uncleanliness issues
Breakfast quality
Parking fees

Categories

Cleanliness
7.63
Some complaints about uncleanliness, including mold and roaches.
Service
9.1
Staff is noted as friendly and accommodating across multiple reviews.
Location
9.14
Multiple reviews praise the convenient location near amenities and attractions.
Room Quality
8.09
Rooms are generally clean and comfortable, with some mentioning spaciousness.
Amenities
8.12
Good amenities but some suggest improvements in the quality of offerings.
Value for Money
8.08
Generally seen as good value, although parking fees are criticized.
Food and Beverage
7.63
Breakfast received some negative comments regarding quality and options.
Overall Experience
8.6
Overall positive sentiment, though some areas for improvement are noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:02

Property Description

Prime Location in Ottawa City Centre

Located in the heart of Ottawa city centre, the National Hotel and Suites Ottawa offers easy access to top attractions such as the National Gallery of Canada and ByWard Farmer's Market. Immerse yourself in the area's history at the Canadian Museum of Civilization, all conveniently close to our completely non-smoking hotel.

Luxurious Amenities for Every Guest

Indulge in our indoor heated pool and modern fitness centre during your stay at the Hilton Garden Inn Ottawa Downtown. Whether you prefer on-site dining or relaxing in spacious guestrooms with in-room entertainment options, we have something for everyone. Free WiFi is available in all rooms for your convenience.

Convenience at Your Fingertips

Explore the city with ease as shopping centers, restaurants, and popular attractions are just a stone's throw away from our hotel. Book your stay now and experience the best of Ottawa at the National Hotel and Suites Ottawa.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please be aware that Wi-Fi is free. An increase in Wi-Fi bandwidth is available upon request for charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Guest Reviews

8.3
Based on 1088 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
A
Antonio • solo_traveller • es
9
Pros:

Buen hotel

Cons:

Precio

2026-09-19 • via Nuitee
C
Carlo • family_with_children • it
7
Pros:

la posizione abbastanza centrale

Cons:

la colazione: il buffet non era disponibile per rinnovo locale, ma l'alternativa non dava nessuna possibilità di scelta.
Lo scarico del bagno era difettoso.

2026-09-19 • via Nuitee
H
Huw • solo_traveller • ca
9
2026-09-19 • via Nuitee
D
Dominique • solo_traveller • fr
9
Pros:

Tres bien

2026-09-19 • via Nuitee
J
Johan • solo_traveller • be
10
Pros:

An excellent hotel with very friendly staff. A very special thank you to Jhenniffer and Waylon for resolving our issue.

2026-09-15 • via Nuitee
K
Ken • family_with_children • de
9
2026-09-14 • via Nuitee
Y
Yannick • couple • li
9
2026-09-14 • via Nuitee
C
Concepción • extended_group • es
10
2026-09-14 • via Nuitee
C
claire • extended_group • fr
7
Idéalement situé
Pros:

Très bien situé pour visiter le centre à pied.

Cons:

Lors de notre séjour, il y avait des travaux mais sans trop de dérangement.

2026-09-13 • via Nuitee
T
Tahseen • family_with_children • ae
10
Pros:

room was very comfortable. very clean. staff was very respectful.

Cons:

yes only one thing. paid parking. that's not fare. need to manage and should be include in the hotel price.

2026-09-13 • via Nuitee
F
Faisal • couple • ae
8
2026-09-11 • via Nuitee
S
saurabh • couple • ca
10
2026-09-11 • via Nuitee
L
Loraine • family_with_children • ca
9
Exceptional Service, Value for money, Would definitely return.
Pros:

Breakfast was yummie, loved the croissants, sausage, potatoes everything was good. Staff: I was served by Donnalee and she was just EXCEPTIONAL, her services was top notch thank you.
The pool are, the gym, the bed, was all good

Cons:

Breakfast area can be a bit crowded in the morning and had to wait a bit before I was given a table.

2026-09-11 • via Nuitee
S
Sara • family_with_children • ca
8
2026-09-11 • via Nuitee
S
Samantha • solo_traveller • ca
8
Pros:

Nice

2026-09-10 • via Nuitee
L
Linda • couple • ca
10
2026-09-10 • via Nuitee
D
Dwane • couple • ca
8
Excellent
Pros:

Everything great

Cons:

Coffee maker in room did not work

2026-09-09 • via Nuitee
S
Simon • solo_traveller • ca
8
2026-09-09 • via Nuitee
T
Tampa-Sahum • solo_traveller • ca
8
2026-09-08 • via Nuitee
V
Vladilen • family_with_children • ca
9
Very good
Pros:

Location was good.
Food could be better.
I would pay an extra

Cons:

Position of Air Conditioner in the room not right

2026-09-08 • via Nuitee