Hilton Garden Inn Ottawa Downtown

Hotels
•
Hilton Garden Inn
8.3 (926 reviews)
361 Queen Street , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Uncleanliness issues
Breakfast quality
Parking fees

Categories

Cleanliness
7.63
Some complaints about uncleanliness, including mold and roaches.
Service
9.1
Staff is noted as friendly and accommodating across multiple reviews.
Location
9.14
Multiple reviews praise the convenient location near amenities and attractions.
Room Quality
8.09
Rooms are generally clean and comfortable, with some mentioning spaciousness.
Amenities
8.12
Good amenities but some suggest improvements in the quality of offerings.
Value for Money
8.08
Generally seen as good value, although parking fees are criticized.
Food and Beverage
7.63
Breakfast received some negative comments regarding quality and options.
Overall Experience
8.6
Overall positive sentiment, though some areas for improvement are noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:02

Property Description

Prime Location in Ottawa City Centre

Located in the heart of Ottawa city centre, the National Hotel and Suites Ottawa offers easy access to top attractions such as the National Gallery of Canada and ByWard Farmer's Market. Immerse yourself in the area's history at the Canadian Museum of Civilization, all conveniently close to our completely non-smoking hotel.

Luxurious Amenities for Every Guest

Indulge in our indoor heated pool and modern fitness centre during your stay at the Hilton Garden Inn Ottawa Downtown. Whether you prefer on-site dining or relaxing in spacious guestrooms with in-room entertainment options, we have something for everyone. Free WiFi is available in all rooms for your convenience.

Convenience at Your Fingertips

Explore the city with ease as shopping centers, restaurants, and popular attractions are just a stone's throw away from our hotel. Book your stay now and experience the best of Ottawa at the National Hotel and Suites Ottawa.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please be aware that Wi-Fi is free. An increase in Wi-Fi bandwidth is available upon request for charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 926 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
M
Miltiadis • family_with_children • ca
5
2026-05-21 • via Nuitee
J
Jo Ann • family_with_children • ca
7
…
Pros:

Emplacement, personnel, piscine

Cons:

La quincaillerie de la porte de la salle de bain était abîmée, je suis demeurée coincée 30 minutes dans la salle de bain. J’étais sur le bord de la panique.

2026-05-20 • via Nuitee
G
Gudrun • couple • ca
7
Pros:

n/A

2026-05-20 • via Nuitee
A
Alexandru • couple • ca
8
2026-05-19 • via Nuitee
P
PAULA • extended_group • us
8
Overall, it was a great stay. We would return to this hotel.
Pros:

The rooms were very nice. The staff were exceptionally helpful and friendly.

Cons:

The breakfast buffet did not meet expectations.

2026-05-19 • via Nuitee
P
Paula • solo_traveller • ca
7
2026-05-19 • via Nuitee
A
ANNIE • solo_traveller • us
4
Pros:

Good location

Cons:

We only got our rooms at 6:30 pm!!!

2026-05-19 • via Nuitee
G
Gorana • couple • ca
7
2026-05-19 • via Nuitee
S
sadou • couple • ca
10
2026-05-19 • via Nuitee
V
vijayapaskar • family_with_children • ca
1
2026-05-19 • via Nuitee
L
Lemos • couple • ca
1
I don't recommend this place—it's extremely expensive for what little they offer. I recommend other,
Pros:

I only liked the bed—nothing else

Cons:

I really didn't like that the room was so dirty—there was a lot of dust—and that the toilet wouldn't flush, so I had to lift the lid and flush it manually. It was really gross.

2026-05-19 • via Nuitee
K
Keyakoli • extended_group • ca
10
2026-05-18 • via Nuitee
F
Fitzroy • solo_traveller • ca
5
Indifference!!
Pros:

The foyers and entrance

Cons:

They nickel and dime for every thing. The breakfast was NOT advertised as paid and they charged for everything.

2026-05-17 • via Nuitee
S
Salvatore • couple • it
9
Pros:

Posizione centrale, camere pulite e spaziose con personale gentile.

2026-05-17 • via Nuitee
I
Ipek • family_with_children • ca
8
Très bon séjour pour un week end en famille.
Pros:

Hôtel très bien situé et adapté aux familles. Proche métro et épicerie.

Cons:

Le petit déjeuner n’était pas bon vu la qualité/prix

2026-05-17 • via Nuitee
J
JEAN-CLAUDE • solo_traveller • fr
7
2026-05-16 • via Nuitee
R
Reid • couple • ca
8
Pros:

Très bon buffet

Cons:

Pas de robe de chambre

2026-05-11 • via Nuitee
C
Cecille Damani • solo_traveller • ca
10
Commendable property and staff
Pros:

The service staff are very helpful.and attentive, the rooms are clean and the location is on the spot.

Cons:

The parking was very tight for big cars . Small cars are perfect

2026-05-07 • via Nuitee
B
Bah • family_with_children • ca
10
2026-05-02 • via Nuitee
A
Andreas • family_with_children • ch
7
2026-05-01 • via Nuitee