Hilton Garden Inn Ottawa Downtown

Hotels
Hilton Garden Inn
8.3 (1062 reviews)
361 Queen Street , Ottawa , ca

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Uncleanliness issues
Breakfast quality
Parking fees

Categories

Cleanliness
7.63
Some complaints about uncleanliness, including mold and roaches.
Service
9.1
Staff is noted as friendly and accommodating across multiple reviews.
Location
9.14
Multiple reviews praise the convenient location near amenities and attractions.
Room Quality
8.09
Rooms are generally clean and comfortable, with some mentioning spaciousness.
Amenities
8.12
Good amenities but some suggest improvements in the quality of offerings.
Value for Money
8.08
Generally seen as good value, although parking fees are criticized.
Food and Beverage
7.63
Breakfast received some negative comments regarding quality and options.
Overall Experience
8.6
Overall positive sentiment, though some areas for improvement are noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:02

Property Description

Prime Location in Ottawa City Centre

Located in the heart of Ottawa city centre, the National Hotel and Suites Ottawa offers easy access to top attractions such as the National Gallery of Canada and ByWard Farmer's Market. Immerse yourself in the area's history at the Canadian Museum of Civilization, all conveniently close to our completely non-smoking hotel.

Luxurious Amenities for Every Guest

Indulge in our indoor heated pool and modern fitness centre during your stay at the Hilton Garden Inn Ottawa Downtown. Whether you prefer on-site dining or relaxing in spacious guestrooms with in-room entertainment options, we have something for everyone. Free WiFi is available in all rooms for your convenience.

Convenience at Your Fingertips

Explore the city with ease as shopping centers, restaurants, and popular attractions are just a stone's throw away from our hotel. Book your stay now and experience the best of Ottawa at the National Hotel and Suites Ottawa.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please be aware that Wi-Fi is free. An increase in Wi-Fi bandwidth is available upon request for charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Guest Reviews

8.3
Based on 1062 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
K
Karina couple dk
10
2026-08-29 via Nuitee
N
Noel solo_traveller ca
8
Pros:

Les personnels à la réception sont bilingues. L'espace est propre et attrayant. Moi et ma femme nous avons bien profité de la chaleur de la piscine. C'était un bon moment.

2026-08-29 via Nuitee
B
Brittany family_with_children ca
6
2026-08-28 via Nuitee
R
Rojin solo_traveller ca
10
2026-08-28 via Nuitee
L
Lanore couple au
9
Enjoyable
Pros:

Clean, comfortable and great location. Staff were friendly . Cannot fault Hilton Garden Inn. Would stay again.

2026-08-27 via Nuitee
M
MARECHET Patrice solo_traveller fr
8
2026-08-27 via Nuitee
Y
Yan solo_traveller ca
9
Séjour "dating" à Ottawa
Pros:

Situé au centre-ville. Très accessible. Confort du matelas et des oreillers. Chambre spacieuse. Hôtel récemment rénové.

Cons:

Propreté dans la salle de bain (long cheveux au sol) et robinet de la douche brisé.

2026-08-27 via Nuitee
P
Philip solo_traveller au
7
Good but could do a lot better
Pros:

Room large with lovely view over the river and beautifully clean. Location excellent. All of the team members we had dealings with were lovely and very professional.

Cons:

2 paper cups to be used for coffee for an entire day or two. To make matters worse these were then wrapped in plastic for no obvious reason. Buffet breakfast was at best average but could be better described as poor. Once again the level of single use plastic was excessive.

2026-08-27 via Nuitee
M
Malik family_with_children fr
8
Pros:

Emplacement idéal pour aller en ville à pied, la voiture est restée dans le parking de l'hôtel.

2026-08-25 via Nuitee
D
David couple ca
8
Très bien.
Pros:

Grandeur de la Piscine, un gros Wow! Et proximité a pied de tout ce que nous avons fait. :)

Cons:

Le lit, le matelas sans ressort, quand un bouge l'autre le ressent beaucoup,

2026-08-25 via Nuitee
L
lyes family_with_children ca
8
2026-08-24 via Nuitee
V
Valerii couple ca
10
2026-08-24 via Nuitee
H
Hossein family_with_children ca
8
Pros:

The location
Clean bathroom

Cons:

The breakfast buffet was ok but nothing to complement the hotel on.
No cheese selection.
No coffee machines to serve espresso based coffee.
Not much fruit choices.
Overall very mediocre breakfast buffet.

2026-08-23 via Nuitee
C
Connie family_with_children ca
7
Pros:

Clean and comfortable. Good sized room and bathroom.

Cons:

AC system in the room is very loud - kept me awake all night. $25 extra per night for parking. Room 317 right across from Ice Machine - VERY noisey. Room was beat up - scratches/marks on walls.

2026-08-22 via Nuitee
B
Bianca family_with_children de
9
Pros:

Die Lage von Hotel sehr schön. Die Queensize Betten waren schön breit. Das Hotel war sehr sauber und gepflegt. Parken war für 25$ relativ günstig. Das Hotel kann man gut empfehlen.

Cons:

Frühstück fehlte etwas mehr frisches Obst und Wurst. Aber sonst für amerikanische Verhältnisse gut.

2026-08-21 via Nuitee
M
Mark couple ch
8
2026-08-21 via Nuitee
S
Sandra solo_traveller ca
9
2026-08-20 via Nuitee
S
Simona solo_traveller it
9
2026-08-20 via Nuitee
G
Gérald couple ca
9
Trè bien situé avec toutes les commoditées
Pros:

L'emplacement de l'hotel

Cons:

Rien de particulier

2026-08-18 via Nuitee
D
Dennis family_with_children nl
8
Prima hotel op prettige locatie.
Pros:

Schoon. Ruime kamer. Vriendelijk personeel. Goed restaurant. Parkeren voor redelijke prijs. Fijn zwembad.

Cons:

Liften waren vaak vol en daardoor duurde het lang (twee liften voor een groot hotel van 17 verdiepingen is te weinig)

2026-08-17 via Nuitee