Hyatt Place Richmond Arboretum

Hotels
•
Hyatt Place
8 (678 reviews)
201 Arboretum Place , Richmond , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Good breakfast options
Cons:
Cleanliness issues
Parking fees
Limitations on breakfast choices

Categories

Cleanliness
7.21
Some reviews mentioned cleanliness issues, including a half-done job by cleaning staff and litter outside.
Service
9.18
Staff described as friendly and helpful in multiple reviews.
Location
9.22
Great location with many nearby restaurants and easy access to expressway.
Room Quality
8.17
Spacious and modern rooms highlighted, though some rooms felt outdated.
Amenities
7.7
Parking fees and limited breakfast options mentioned as negatives.
Value for Money
6.66
Concerns over parking fees and overall pricing for room vs. amenities.
Food and Beverage
7.71
Breakfast quality received mixed reviews, with some positive comments but also notable complaints.
Overall Experience
8.18
Overall stay was pleasant, but with a few concerns regarding value and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:25

Property Description

Modern Accommodations
Experience comfort and style at Hyatt Place Richmond Arboretum, featuring spacious rooms with flat-screen TVs and cozy seating areas. Enjoy the convenience of free Wi-Fi access and luxurious bathroom amenities for a relaxing stay.

Convenient Facilities
Stay active during your trip with our on-site fitness facilities and grab a quick snack at the 24-hour front desk or snack bar. Our attentive staff is always available to ensure your needs are met for a seamless experience.

Ideal Location
Located just minutes away from Richmond city centre and popular attractions like the Virginia Museum of Fine Arts, Hyatt Place Richmond Arboretum offers both convenience and comfort for your stay. Book now and make the most of your visit!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 8 per day.

Location

Guest Reviews

8
Based on 678 reviews
Cleanliness: 7.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 7.7
Value for Money: 6.66
Food and Beverage: 7.71
Overall Experience: 8.18
N
Nakesha • couple • us
8
2026-05-30 • via Nuitee
R
Rodney Light • solo_traveller • us
10
Pros:

Everything cleaners the staff was professional

2026-05-26 • via Nuitee
J
Jasmine • couple • us
1
I will not be returning.
Pros:

Convenience

Cons:

It was dirty and dusty. Staff was unhelpful. Guests were loud, unruly and made a mess of common areas.

2026-05-24 • via Nuitee
2
257JenniferB257 • NONE • Baltimore, Maryland
2
This place gives Hyatt a bad name.
Pros:

This doesn't feel like a Hyatt at all: cheap, uncomfortable lobby, terrible fitness room, tiny bathrooms, subpar breakfast: yet they are charging over $200 per night! Not worth it. They also charge for parking per night, even though that's not clear in the advertising.

2026-05-19 • via Tripadvisor
D
Deshon • couple • us
10
2026-05-19 • via Nuitee
Q
Q6741WNchrism • NONE • Whitefish, Montana
4
Unless you have to stay in the area, recommend another part of town
Pros:

First off, this hotel might best be called "queen of the pigs" as hotels in this area were terrible. I was there to watch a college lacrosse tournament and I know of at least 2 teams that left name brand hotels after the first night due to their condition and perceived safety of the general location. The best I can say about this hotel is the team that stayed there while I was visiting did not leave which makes me hopeful the first room I had was not representative of the rest of the hotel. Had the hotel not relocated rooms for me, I would have left and not stayed the night. It smelled bad, lights did not turn off, the couch was stained, the bed was saggy, etc. Nothing good to say about room 1. Room 2, was the same layout but had fresh paint, a newer bed and pillows, a cleaner/newer couch, and a newer microwave. Positives for a single traveler: (1) bed and pillows were comfortable but not up to Hyatt standards, (2) layout was functional - having a kitchenette plus bathroom sink is useful, (3) shower was functional (but think there was a plumbing leak from the room above - reference photo), (4) new paint in the room, and (5) microwave in the room for my evening popcorn was appreciated.

2026-05-17 • via Tripadvisor
J
Jennifer • couple • us
7
Pros:

Mary at the reception was very helpful and friendly. Great shower in room.

Cons:

Slight smell in room, upholstery could be cleaner, bed a little soft

2026-05-17 • via Nuitee
C
Charnae • family_with_children • us
5
2026-05-09 • via Nuitee
D
Dan • solo_traveller • us
9
2026-05-08 • via Nuitee
M
Melina • couple • us
10
2026-05-07 • via Nuitee
O
Omar • couple • us
10
2026-05-07 • via Nuitee
K
Katrina • solo_traveller • us
10
Will be back!
Pros:

Very clean and professional, friendly employees.

Cons:

We mentioned a cigarette-type smell in our original room. I just wanted to make them aware so that I wasn't charged the smoking fee of $200. The guy moved us to a new a room because he didn't want us staying in there with the smell.

2026-05-06 • via Nuitee
K
Keith • couple • us
7
2026-05-02 • via Nuitee
C
Crystal • solo_traveller • us
10
2026-05-01 • via Nuitee
G
González Padrino • couple • us
10
2026-04-29 • via Nuitee
M
michael • family_with_children • us
8
2026-04-28 • via Nuitee
R
Rlripley • NONE
8
It was Ok.
Pros:

Not the best for the price , but staff was great . The Hyatt name is well known but this place is in the process renovating they need it because it's a little dated in there .

2026-04-20 • via Tripadvisor
S
Shanta • couple • us
5
Dont come here staff at the desk isn't nice and they need new staff
Pros:

Nothing and they charg for parking dont come here

Cons:

They also charge a 50 dollar holding fee dont come here

2026-04-19 • via Nuitee
M
michelledQ5269WB • NONE
6
Lacking in Customer Service. Food was Terrible.
Pros:

Customer Service Lacking. Burger bun served frozen. Wine old. No apology or acknowledgment. Staff too busy fratinizing with each other. Had to walk to the front for service. On a positive- Rooms clean and comfortable. No odors or noise.

2026-04-17 • via Tripadvisor
L
Lela • family_with_children • us
6
Pleasant
Pros:

The Staff was amazing! They made us feel right at home, if we needed anything they were there for the cause! The front desk was amazing...The Room supervisor was so attentive when I needed anything extra! Everyone did everything with a smile and was so accommodating!

Cons:

The bar was just wine and beer lol...the bar needed some personality..the breakfast was bland gray sausage and what look.like powdered eggs . They can do way better at 200 a night!

2026-04-16 • via Nuitee