Hyatt Place Richmond Arboretum

Nice staff and clean rooms

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Front desk associates, Mary and Andrea, were fantastic and so helpful! Each was highly professional and far exceeded the expectations of a front desk attendant - super job!

Location and the staff

Very beautiful ambiance and my room was very relaxing. Quiet and peaceful which is what I was aiming for. Front desk had wonderful customer service very personable and shared in some laughs.

Ridiculous is putting it nicely. I had stayed at The Hyatt Place for a month and half not causing any problems at tall. From the start a weirdo black woman who was a manager there wouldn't say high which is no biggie but she would look at me with so much hatred it was crazy she was trying to intimidate me and it worked. The last 2 days I've complained because they wouldn't clean the filthy room, the whole damn place was filthy and I was forced to have to deal with the creepy black woman right away I knew she was looking for trouble So she STARTED LYING ABOUT THINGS I supposedly said and did. So the head of the place an Asian woman came out and talked to me about it THIS WOMAN KNEW THAT WHAT THE WEIRDO BLACK LADY WAS A LYE TOLD ME THAT AND SAYS "SHE'S ALWAYS KINDA HYPER 🤔 and acted like she understood at the end of the conversation she said I told you 5 times YOU DON'T HAVE TO LEAVE .SO I CALLED a friend who lives 10 minutes away and we went back in and the hateful Asian women immediately says I have to be out within 2 hours So in my opinion she's a bigger pile of dung 💩 than the psycho black women
This place is not worth what they charge, filthy dirty and a bunch of LIARS. I would not suggested this place to my worst enemy 😤!!!!!!!!!

Location

Clean and in a good location with shops and restaurants nearby. Only complaint is with the small bathroom which makes it difficult to enter and exit the toilet/ shower area.

The Good:
Overall, we had a good stay at the Hyatt Place Arboretum. Great Location. The hotel does the basic things well, and the cleaning staff deserves a shoutout—they did a great job keeping everything clean and tidy throughout our visit.
The Bad:
The breakfast, however, was very subpar. The hotel used a local NSDA (National Speech & Debate Association) tournament as an excuse for not refilling the breakfast stations. Even with a large group staying at the hotel, the staff didn't make a noticeable effort to keep up with the demand or manage the refills frequently, which left a lot of guests frustrated and hungry.
Verdict:
The hotel itself is decent but could definitely use some upgrades to freshen things up. If you're staying here, it's a solid, clean choice for the basics, but don't count on a great breakfast experience if there's an event in town.

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Nice modern hotel. Comfortable bed. Decent breakfast. Pleasant staff. Only negative is having to pay a $9 per day fee to park in the lot on which the hotel is located. Felt this was yet another way for the hotel make money from their guest.

Location was good. Staff was polite and helpful.

Paid more for this room than any other in town because there was a bar and restaurant and it was Hyatt. So....the bar doesn't serve anything not in a can or bottle, the restaurant is non existent, there may be a guy behind the wall cooking but we could never order, whe I asked why housekeeping didn't bring me towns they said I had to request housekeeping daily if I wanted it and they charged me $9 a day for parking in an open air parking lot. What a waste, I'd have been better about anywhere else. The room was big and ok thought so I gave an extra star