Hyatt Place Richmond Arboretum

Hotels
•
Hyatt Place
8 (716 reviews)
201 Arboretum Place , Spring Grove , us
+1 804-560-1566

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Good breakfast options
Cons:
Cleanliness issues
Parking fees
Limitations on breakfast choices

Categories

Cleanliness
7.21
Some reviews mentioned cleanliness issues, including a half-done job by cleaning staff and litter outside.
Service
9.18
Staff described as friendly and helpful in multiple reviews.
Location
9.22
Great location with many nearby restaurants and easy access to expressway.
Room Quality
8.17
Spacious and modern rooms highlighted, though some rooms felt outdated.
Amenities
7.7
Parking fees and limited breakfast options mentioned as negatives.
Value for Money
6.66
Concerns over parking fees and overall pricing for room vs. amenities.
Food and Beverage
7.71
Breakfast quality received mixed reviews, with some positive comments but also notable complaints.
Overall Experience
8.18
Overall stay was pleasant, but with a few concerns regarding value and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:25

Property Description

Modern Accommodations
Experience comfort and style at Hyatt Place Richmond Arboretum, featuring spacious rooms with flat-screen TVs and cozy seating areas. Enjoy the convenience of free Wi-Fi access and luxurious bathroom amenities for a relaxing stay.

Convenient Facilities
Stay active during your trip with our on-site fitness facilities and grab a quick snack at the 24-hour front desk or snack bar. Our attentive staff is always available to ensure your needs are met for a seamless experience.

Ideal Location
Located just minutes away from Richmond city centre and popular attractions like the Virginia Museum of Fine Arts, Hyatt Place Richmond Arboretum offers both convenience and comfort for your stay. Book now and make the most of your visit!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Guest Reviews

8
Based on 716 reviews
Cleanliness: 7.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 7.7
Value for Money: 6.66
Food and Beverage: 7.71
Overall Experience: 8.18
M
Melissa • couple • us
8
2026-08-27 • via Nuitee
K
klawsonn • solo_traveller • us
10
2026-08-26 • via Nuitee
M
Mytisha Hayes- Watkins • solo_traveller • us
10
Pros:

Everything was excellent and the staff was wonderful.

Cons:

The only thing I didn't like was we didn't have a microwave in our room.

2026-08-24 • via Nuitee
A
Amelia • solo_traveller • us
8
Pros:

Clean and friendly

Cons:

Kitchen lady. Was rude

2026-08-20 • via Nuitee
T
Toni • family_with_children • us
7
2026-08-20 • via Nuitee
N
neupane • family_with_children • us
8
2026-08-18 • via Nuitee
C
Cherie • couple • us
9
2026-08-14 • via Nuitee
P
Pam • couple • us
10
It fit my needs and the breakfast as great - often stay at this chain at Va beach also
Pros:

The room I had was perfect

Cons:

Little high price

2026-08-13 • via Nuitee
D
Discover695893 • NONE
6
Slightly Disappointed
Pros:

Room condition was less than expected. Beds weren’t as comfortable as other hotels. Reception and kitchen staff wasn’t as friendly as we’re used to.

2026-07-29 • via Tripadvisor
C
Corey • couple • us
7
2026-07-25 • via Nuitee
R
Rhonda • solo_traveller • us
7
Pros:

Nice staff and clean rooms

Cons:

No microwaves in rooms to heat food

2026-07-23 • via Nuitee
E
Elsa • family_with_children • us
10
2026-07-21 • via Nuitee
G
Gwin • family_with_children • us
6
2026-07-21 • via Nuitee
A
amelia • family_with_children • us
8
2026-07-21 • via Nuitee
D
Duglas • solo_traveller • us
8
Pros:

La ubicación todo esta bien relación precio

Cons:

De verdad todo estaba bien

2026-07-21 • via Nuitee
J
jenniferjJ3078DO • NONE
8
Incredible Customer Service
Pros:

Front desk associates, Mary and Andrea, were fantastic and so helpful! Each was highly professional and far exceeded the expectations of a front desk attendant - super job!

2026-07-16 • via Tripadvisor
L
Lucy • family_with_children • us
9
2026-07-16 • via Nuitee
M
MyTee • solo_traveller • us
10
I will definitely be back to stay. 100/100.
Pros:

Very beautiful ambiance and my room was very relaxing. Quiet and peaceful which is what I was aiming for. Front desk had wonderful customer service very personable and shared in some laughs.

Cons:

No complaints.

2026-07-15 • via Nuitee
P
Patti • family_with_children • us
3
I survived
Pros:

Location and the staff

Cons:

The TV did not work because we were on the 6th floor and the Wi-Fi didn't reach there. They did not have regular cable TV so we did not have TV the whole night or the next day. My bed was slanted. I guess it needed a new mattress. My head was lower than what my feet was, which made it very hard to get comfortable in the bed

2026-07-15 • via Nuitee
6
653robbiew • Solo travel
2
TERRIBLE
Pros:

Ridiculous is putting it nicely. I had stayed at The Hyatt Place for a month and half not causing any problems at tall. From the start a weirdo black woman who was a manager there wouldn't say high which is no biggie but she would look at me with so much hatred it was crazy she was trying to intimidate me and it worked. The last 2 days I've complained because they wouldn't clean the filthy room, the whole damn place was filthy and I was forced to have to deal with the creepy black woman right away I knew she was looking for trouble So she STARTED LYING ABOUT THINGS I supposedly said and did. So the head of the place an Asian woman came out and talked to me about it THIS WOMAN KNEW THAT WHAT THE WEIRDO BLACK LADY WAS A LYE TOLD ME THAT AND SAYS "SHE'S ALWAYS KINDA HYPER 🤔 and acted like she understood at the end of the conversation she said I told you 5 times YOU DON'T HAVE TO LEAVE .SO I CALLED a friend who lives 10 minutes away and we went back in and the hateful Asian women immediately says I have to be out within 2 hours So in my opinion she's a bigger pile of dung 💩 than the psycho black women
This place is not worth what they charge, filthy dirty and a bunch of LIARS. I would not suggested this place to my worst enemy 😤!!!!!!!!!

2026-07-06 • via Tripadvisor