Hampton Inn Gatlinburg

Hotels
•
Hilton Worldwide
8.8 (192 reviews)
967 Parkway, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865-436-4878

listing image 1
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Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Wheelchair accessible
Outdoor pool - seasonal
Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice room views
Cons:
Cleanliness issues
Old facilities
Unexpected parking fees

Categories

Cleanliness
7.94
The room could’ve been cleaner, with hairs found and a cockroach in one of the bathrooms.
Service
9.41
Staff were consistently friendly, accommodating, and helpful throughout the stay.
Location
9.45
Very close to shops and easy to walk everywhere.
Room Quality
8.4
Generally good, but some rooms were small, and there were concerns about the beds.
Amenities
8.93
Amenities were present but the hotel is older and needs updates.
Value for Money
8.39
Additional parking fees were not previously disclosed, affecting perceived value.
Food and Beverage
8.94
Nice breakfast buffet included, staff were helpful and courteous.
Overall Experience
8.91
Despite some issues, the overall experience was positive with many staff interactions praised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:34

Property Description

Recreational Amenities
Enjoy the outdoor pool and fitness center.

Complimentary Breakfast
Start your day with a delicious complimentary breakfast.

Featured Amenities
Benefit from the business center, 24-hour front desk, and safe deposit box.

Be centrally located in Gatlinburg, steps from Gatlinburg Convention Center and minutes away from Great Smoky Mountains National Park at Hampton Inn Gatlinburg. For a relaxing and convenient stay, book now!

Important information:

  • The seasonal pool will be open from May to October.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

8.8
Based on 192 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
P
predmore • couple • us
10
Cons:

Parking! But the strip has way too few parking areas

2026-05-23 • via Nuitee
J
James D • solo_traveller • us
10
Pros:

Booking.com

Cons:

Loved everything

2026-05-08 • via Nuitee
J
James • family_with_children • us
8
2026-04-14 • via Nuitee
W
William • couple • us
10
Would stay here again, awesome place to stay!
Pros:

Breakfast was very good! The room was very nice, bed comfortable. Was perfect location!

2026-04-01 • via Nuitee
G
GARY • couple • us
10
Has always been good for us.
Pros:

Very good

2026-03-25 • via Nuitee
R
Richard • couple • us
8
2026-03-19 • via Nuitee
P
Parus • family_with_children • us
10
2026-03-07 • via Nuitee
L
larry • couple • us
9
NO
Pros:

LOCATIONS GREAT.
BREAKFAST WAS VERY GOOD ITEMS WERE FRESH.

Cons:

BEING CHARGE FOR PARKING BECAUSE WE DID NOT BOOK THROUGH THEM.
THEY WAVE 75.00 DEPOSIT. DUE TO ELEV BROKE.......................................................

2026-02-26 • via Nuitee
C
cruisingrightalong • Couples • Morristown, Tennessee
10
Perfect location to "get around" the town!
Pros:

This is a perfectly situated hotel in Gatlinburg with easy walking to shops, restaurants, and attractions. The room was great with views over the creek plus a fireplace!!!! Balcony sitting was perfect. The employees were spectacular especially (and yes this isn't the correct name perhaps or spelling) Shania who checked on the room being ready and telling us about a site I asked about. Being a Diamond member, the goodies were provided and she reminded we could park in a Diamond spot.

2026-02-24 • via Tripadvisor
S
Sparkle • family_with_children • us
6
Pros:

Location was good

Cons:

The outside entrance, sheets were no properly put on the bed so mattress was exposed. Cracks in the door made it hard to get the temperature in the room just right.

2026-02-22 • via Nuitee
C
Charles • extended_group • us
8
2026-02-13 • via Nuitee
W
WSUJohn • Family
6
A nice hotel
Pros:

A really nice hotel and in a great location. We easily walked to lunch and dinner. Close to shopping and location was great to walk to local stores. Room was small but had a nice fireplace, balcony and new furniture. The clerk at the front desk was really nice and helpful to any questions we had. The main downside of the room was the age of the mattress. It was not comfortable and had to be past its usage. The main thing for a hotel is the bed and it was just not comfortable.

2026-02-12 • via Tripadvisor
F
Francine • solo_traveller • us
7
Ok
Pros:

Location

Cons:

Paid parking, even in dead of winter/off season. Elevator stopped working in am

2026-02-12 • via Nuitee
E
ericagI8638EY • Family • Orange, Texas
10
This is a good hotel for me and my mom to bring our pets with us to as long as it’s convenient and pet friendly and
Pros:

I would love to come here with my mom and my two dogs and my cats my big dog if I can because I love when my mom and me bring my pets here as long as it’s pet friendly

2026-01-29 • via Tripadvisor
R
Rebecca • couple • us
10
Pros:

Great location and great staff!

2026-01-24 • via Nuitee
C
Cwalkerb • couple • us
10
Pros:

Everything

Cons:

Nothing

2026-01-23 • via Nuitee
D
Diane • extended_group • us
5
2026-01-19 • via Nuitee
S
Sherry • couple • us
8
WILl NEVER STAY HERE AGAIN!!!!!
Pros:

It was a fair location. Long way to walk to the stores. Long way to walk to breakfast from our room.

Cons:

Was not aware of 15.00 dollar per day to park our car. This was the first time we have been charged for parking in the 45 years we have been coming. Will never stay here again because of that. The lady told me some people choose not to park their car there. Don’t know how that would even be possible. When I asked I was hatefully told the charge is in the description. I had to look for a while and finally found it. It was hidden in fine print at bottom. Somewhere I would never have looked. This made us extremely mad to pay an extra 45.00 dollars for something I was not aware of.

2026-01-08 • via Nuitee
D
Donna • extended_group • us
2
2026-01-04 • via Nuitee
D
David • couple • us
4
2025-12-27 • via Nuitee