Hotel Indigo - Edinburgh - Princes Street by IHG

Hotels
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Hotel Indigo
8.7 (1932 reviews)
20 Princes Street , Edinburgh , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and cozy rooms
Good quality food and beverage
Cons:
Poor cleanliness in some areas
Room soundproofing issues
Inexperienced staff

Categories

Cleanliness
8.16
Some reviews mentioned cleanliness issues, particularly with hair found in food and the kettle not being clean.
Service
9.13
Overall, the service received positive feedback, with staff described as friendly and accommodating.
Location
9.17
Guests frequently praised the excellent location, close to transport and city attractions.
Room Quality
8.12
Mixed sentiments with some dissatisfaction regarding soundproofing and finishing quality.
Amenities
8.65
Amenities such as coffee machines and storage were positively noted, but some areas could be improved.
Value for Money
8.61
Value was questioned due to room quality issues compared to price, but overall sentiment was still positive.
Food and Beverage
9.16
Breakfast and restaurant quality received high praise from multiple reviews.
Overall Experience
8.63
Despite some issues, the overall experience was very enjoyable and met expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:35

Property Description

Luxurious Accommodations
Hotel Indigo - Edinburgh - Princes Street offers elegantly designed rooms with high ceilings and original windows, providing a charming ambiance. Enjoy stunning views of Edinburgh Castle from select rooms, along with modern amenities like free WiFi and tea/coffee facilities.

Culinary Delights
Indulge in a culinary journey at Twenty Princes Street restaurant, showcasing Scotland's finest ingredients in delectable dishes. Pair your meal with a wide selection of drinks and cocktails at the Juniper bar for a complete dining experience.

Prime Location
Conveniently located in the heart of Edinburgh, our hotel is opposite Waverley Railway Station and within walking distance of major attractions like Holyrood Palace and St James Shopping Centre. Immerse yourself in the rich history and vibrant culture of the city during your stay.

Experience luxury, gastronomy, and convenience at Hotel Indigo - Edinburgh - Princes Street. Book now for an unforgettable stay!

Important information:

Please note that the free WiFi is limited. Guests can enjoy high-speed premium WiFi at an extra cost.

Please note that the credit card used to make the payment must always be present on arrival at the hotel. Failure to produce the original card will result in the payment being refunded to the original card. An alternative method of payment would then be required.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1932 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.63
E
Eftekhar • couple • sa
6
The best thing is the location on Prince Street
Pros:

I like Indigo in general
I always expect they provide an amazing and special design

Cons:

This is the third time for me to stay at Indigo, but unfortunately, this time was a bad one

2026-05-28 • via Nuitee
A
Anette • solo_traveller • dk
10
2026-05-28 • via Nuitee
A
Anette • solo_traveller • dk
10
2026-05-28 • via Nuitee
S
smitha • couple • ae
8
Pros:

Perfect location

2026-05-25 • via Nuitee
N
Nadine • solo_traveller • be
9
2026-05-25 • via Nuitee
P
Patrick • couple • ie
7
2026-05-24 • via Nuitee
G
Gwyn • couple • gb
10
Really enjoyed my stay.
Pros:

Breakfast was very good, liked the teapots too.

Cons:

Bathroom was a bit small, especially the toilet seating for the toilet paper. Room 204.
But clean and tidy, stayed for two nights and the towels were changed for each day and also the room was serviced each day.

2026-05-24 • via Nuitee
W
Wilson • family_with_children • us
10
Pros:

Charming decor/ great service and great food

2026-05-24 • via Nuitee
G
Gwendoline • couple • gb
9
2026-05-22 • via Nuitee
R
Rusi • solo_traveller • bg
9
Pros:

Location is great, the room was clean and comfortable. Good breakfast with ample options

2026-05-22 • via Nuitee
A
Amy • solo_traveller • gb
8
Pros:

Staff were very friendly

2026-05-22 • via Nuitee
J
James • solo_traveller • ie
9
2026-05-21 • via Nuitee
S
Smith • family_with_children • gb
10
Beautiful hotel., very clean. Staff are gratious and helpful
Pros:

Lovely breakfast staff are very attentive

2026-05-19 • via Nuitee
D
Daniel • solo_traveller • ch
9
Centre d'Edimbourg
Pros:

L'emplacement de l'hôtel est idéal. La salle à manger est magnifique avec une vue exceptionnelle. Le restaurant est de très bon standing ainsi que le petit déjeuner. La chambre est de bon niveau.

Cons:

Notre chambre donnait sur une cour intérieure pleine de climatisations et quelques odeurs. Rien de grave.

2026-05-19 • via Nuitee
O
olivier • solo_traveller • fr
9
2026-05-19 • via Nuitee
S
Susan • couple • gb
10
Would very happily stay again
Pros:

It was so central to station, staff were brilliant and our room and bed. exceptional.. and the brekkie was the best ..

Cons:

Nothing

2026-05-18 • via Nuitee
C
Christopher • couple • gb
8
Great location, but room quite drafty.
Pros:

Staying in a historical location, with a great view.

Cons:

Windows are draughty and light over in-room sundry provision did not work.

2026-05-18 • via Nuitee
J
James • couple • gb
8
Lovely old building with loads of charm. Nice bar. Staff are lovely. The plumbing is very noisy and woke me up every som
Pros:

Location, the building, staff

Cons:

£450 for a room only to find breakfast wasn’t included. The plumbing in the building is very noisy.

2026-05-18 • via Nuitee
I
Ian • couple • gb
9
2026-05-18 • via Nuitee
W
Wendy • family_with_children • us
10
This is the place to stay in Edinburgh
Pros:

Location was fabulous across from the train station and an easy walk to attractions and the Royal Mile. Rooms were really well done. Great bed, towels, very clean and the restaurant/lounge was great. I will recommend this hotel to anyone traveling to Edinburgh.

2026-05-15 • via Nuitee