Hotel Indigo - Edinburgh - Princes Street by IHG

Hotels
•
Hotel Indigo
8.7 (2046 reviews)
20 Princes Street , Edinburgh , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and cozy rooms
Good quality food and beverage
Cons:
Poor cleanliness in some areas
Room soundproofing issues
Inexperienced staff

Categories

Cleanliness
8.16
Some reviews mentioned cleanliness issues, particularly with hair found in food and the kettle not being clean.
Service
9.13
Overall, the service received positive feedback, with staff described as friendly and accommodating.
Location
9.17
Guests frequently praised the excellent location, close to transport and city attractions.
Room Quality
8.12
Mixed sentiments with some dissatisfaction regarding soundproofing and finishing quality.
Amenities
8.65
Amenities such as coffee machines and storage were positively noted, but some areas could be improved.
Value for Money
8.61
Value was questioned due to room quality issues compared to price, but overall sentiment was still positive.
Food and Beverage
9.16
Breakfast and restaurant quality received high praise from multiple reviews.
Overall Experience
8.63
Despite some issues, the overall experience was very enjoyable and met expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:35

Property Description

Luxurious Accommodations
Hotel Indigo - Edinburgh - Princes Street offers elegantly designed rooms with high ceilings and original windows, providing a charming ambiance. Enjoy stunning views of Edinburgh Castle from select rooms, along with modern amenities like free WiFi and tea/coffee facilities.

Culinary Delights
Indulge in a culinary journey at Twenty Princes Street restaurant, showcasing Scotland's finest ingredients in delectable dishes. Pair your meal with a wide selection of drinks and cocktails at the Juniper bar for a complete dining experience.

Prime Location
Conveniently located in the heart of Edinburgh, our hotel is opposite Waverley Railway Station and within walking distance of major attractions like Holyrood Palace and St James Shopping Centre. Immerse yourself in the rich history and vibrant culture of the city during your stay.

Experience luxury, gastronomy, and convenience at Hotel Indigo - Edinburgh - Princes Street. Book now for an unforgettable stay!

Important information:

Please note that the free WiFi is limited. Guests can enjoy high-speed premium WiFi at an extra cost.

Please note that the credit card used to make the payment must always be present on arrival at the hotel. Failure to produce the original card will result in the payment being refunded to the original card. An alternative method of payment would then be required.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Location

Guest Reviews

8.7
Based on 2046 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.63
S
Shaikha • solo_traveller • qa
10
An exceptional stay, beautiful, peaceful, spotless and wonderfully welcoming, definitely recommended
Pros:

I absolutely loved my stay at this hotel! The location on Princes Street is outstanding, and the service was exceptional from the moment I arrived. Staff members immediately offered to help with my luggage without me even having to ask, and the same thoughtful service continued throughout my stay and when I departed.

My room was beautiful, spotlessly clean, peaceful and extremely comfortable. I loved the elegant, classic wooden furnishings, the lighting, the colours and the very comfortable bed. Everything was beautifully maintained, and the bathroom was modern and immaculate. I also appreciated having a mini-fridge and minibar.

The breakfast was excellent, with a lovely menu, and every member of staff I encountered was warm, friendly and helpful specially Mr. Gregory.

The hotel also offered excellent value for money considering its location, comfort and quality of service. I would absolutely stay here again whenever I return to Edinburgh. One of my favourite hotel experiences!

Cons:

Nothing at all. I thoroughly enjoyed every aspect of my stay.

2026-10-17 • via Nuitee
M
Michael • solo_traveller • pt
10
Very enjoyable first trip to Edinburgh, with a lovely stay at the Hotel Indigo.
Pros:

The location was excellent, the room very spacious and comfortable and the hotel restaurant very nice.

Cons:

A nice view but you cannot have everything

2026-10-15 • via Nuitee
P
Pasqualina • couple • it
6
Non all'altezza della categoria
Pros:

Ottima posizione, di fronte al Balmoral ed alla stazione Waverley St. e ai principali capolinea di bus e tram, in Princes St. a pochi passi dal Royal Mile e da GrassMarket entrambi raggiungibili a piedi in 10-15 min. Anche il Castello di Edimburgo era visibile e raggiungibile in 15-20 min.

Cons:

Il servizio non era all'altezza della categoria e del prezzo pagato. Il letto veniva a malapena rifatto, gli asciugamani non cambiati dopo 2/3 gg non dopo 2 ore), neppure una penna in stanza. la colazione misera, assolutamente non corrispondente alle foto su Booking, 1 sola portata, gli extra tutti a pagamento, il personale scortese e tendenzialmente assente, non attento alle esigenze. Tutto a pagamento, persino noleggio ombrelli e caricabatteria universale. un solo ascensore per 4 piani.

2026-10-13 • via Nuitee
C
Claudio • family_with_children • cl
8
De dulce y de agraz
Pros:

Ubicación desayuno

Cons:

Estrecho todo y para llegar a piezas algunas había solo escaleras para maletas

2026-10-13 • via Nuitee
P
PATRICIA • couple • es
9
Excelente ubicación para unos días en Edimburgo
Pros:

UBICACIÓN 10!!!!; al lado la parada del tranvía al aeropuerto. A 2 minutos caminando de la Old Town y también de la New Town. No puede estar mejor ubicado si se va a hacer turismo por la zona. Enfrente la estación de trenes. Ademas hay cafeterías y supermercados en la misma calle. La habitación cómoda; el desayuno muy bueno con un salón amplio y vistas al Castillo y al Hotel Balmoral. Personal muy agradable. VOLVERÍAMOS Y LO RECOMENDAMOS

Cons:

Todo en general muy bien. Los precios en Edimburgo son caros. Es un hotel pequeñito, la habitación también pero a pesar de todo muy cómodos por que dispone de todo.

2026-10-12 • via Nuitee
C
Cristina Gabriela • solo_traveller • ro
10
Pros:

A very nice hotel. The location is perfect for someone who wants to visit all the famous places in Edinburgh, very central.

2026-10-10 • via Nuitee
M
Marina • solo_traveller • ie
8
2026-10-09 • via Nuitee
J
JUEI FENG • couple • tw
6
2026-10-09 • via Nuitee
E
Esra • couple • tr
9
Pros:

We had a wonderful stay at Hotel Indigo Princes Street and were very happy with our overall experience.The location is absolutely fantastic — extremely central and perfect for exploring Edinburgh on foot. The staff were friendly, attentive and very helpful throughout our stay. Our room was excellent, very clean and comfortable, and the bed was particularly comfortable. Everything was well maintained, and we really enjoyed the atmosphere of the hotel.

Cons:

We booked the Dinner, Bed and Breakfast package and were very happy with it overall. The dinner allowance is £40 per person, which we found very generous and good value. However, this limit was not communicated to us in advance, either during the booking process or in our correspondence with the hotel about dinner reservations. We only found out when we arrived at the restaurant. The allowance itself is excellent; it is just something that should be made clear to guests before arrival.

2026-10-07 • via Nuitee
A
Allen • couple • us
9
Excellent location. Surprisingly quiet.
Pros:

Great location. Very clean hotel. Excellent breakfast. Surprisingly very quiet room on the top floor.

Cons:

Dinner was only OK.

2026-09-17 • via Nuitee
J
Joan • solo_traveller • au
8
Perfect for a short stay in Edinburgh for the fringe
Pros:

Location, location, location

Cons:

Lift arrangements a bit clunky

2026-09-15 • via Nuitee
H
Hannah • solo_traveller • gb
8
Lovely hotel, fabulous location!
Pros:

Fabulous location - within easy walking distance of all main sights and great pubs and restaurants. Opposite Waverley train station and tram to/from airport just a few minutes walk away. Great breakfast, clean and comfortable rooms (pillows aside) with decent air con and good facilities in room.
I was expecting a bit of noise after reading previous reviews but was pleasantly surprised at how quiet it was with the windows shut.
Staff were polite and helpful. Check in/check out was efficient and straightforward. All in all a very pleasant stay.

Cons:

Pillows were not great - one was rock hard and the other was way too soft.

2026-09-13 • via Nuitee
M
Mo • solo_traveller • gb
8
Pros:

All good

2026-09-11 • via Nuitee
I
itai • couple • il
8
2026-09-07 • via Nuitee
T
Thomas • couple • at
9
2026-09-07 • via Nuitee
S
Sarah • couple • gb
10
Fabulous!
Pros:

Location, staff, room and a fantastic cocktail list!

2026-09-07 • via Nuitee
F
Fernanda • couple • ar
10
Pros:

La vista desde la habitación era soñada.
Implacable el estilo, las comodidades y la atención.

2026-09-06 • via Nuitee
L
lorna • couple • gb
8
2026-08-31 • via Nuitee
G
Gina • couple • gb
10
2026-08-31 • via Nuitee
J
Janice • couple • us
10
2026-08-26 • via Nuitee