Carriage House Hotel and Conference Centre

Hotels
8.5 (3109 reviews)
9030 Macleod Trail Southeast , Calgary , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Convenient location
Friendly staff
Good amenities
Cons:
Issues with food quality
Inconvenient service at front desk
Elevator problems
Accessibility needs unmet

Categories

Cleanliness
9.08
Most reviews indicate rooms are clean, with specific praise for housekeeping staff.
Service
8.05
Mixed reviews, with positive experiences noted but some complaints about the front desk and management.
Location
9.09
Commonly praised for its convenient location near shopping and restaurants.
Room Quality
8.54
Rooms are described as nice and comfortable, although some individuals pointed out issues with the internet and elevator.
Amenities
9.07
Positive mentions of amenities like the hot tub and breakfast options, although some accessibility needs weren't met.
Value for Money
8.03
Generally seen as good value, but there were complaints related to the quality of breakfast.
Food and Beverage
7.58
Food quality received significant criticism, especially during events.
Overall Experience
8.55
While there were notable negatives, many guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:20

Property Description

Luxurious Amenities
Indulge in in-room spa services and gourmet cuisine at our 4 restaurants, including a sports bar and bakery.

Relaxation and Recreation
Unwind in the outdoor pool, hot tub, or fitness centre with a steam room.

Convenient Location
Located just minutes away from Calgary Zoo and Fort Calgary, with easy access to Chinook Shopping Centre and the city centre.

Book now to experience the ultimate blend of luxury and convenience at Carriage House Hotel and Conference Centre.

Important information:

Please note, prepaid credit cards will not be accepted as a method of payment at check-in.

Only dogs are allowed and must be 50 lbs. or less in weight
Pet fee of $50.00 + tax per dog per night or $55.00 per dog per night inclusive of taxes
Maximum of two dogs per room
Dogs are only allowed in certain room types, hotel must be notified ahead of time to confirm availability
Dogs must not be left unattended during stay
Pet owners must fill out a Dog Acceptance Agreement at check-in
Documentation required for service dogs
Cleaning fees and other charges will apply should there be any damages to the room or noise complaints.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.5
Based on 3109 reviews
Cleanliness: 9.08
Service: 8.05
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.55
S
Simone family_with_children de
9
2026-08-29 via Nuitee
G
Gina couple ca
9
Comfortable, good location.
Pros:

Nicely renovated, great rain shower, clean. Nice touch to have drinks, snacks and fruit available on the 10th floor! Staff very friendly and helpful. Excellent hot breakfast, we would stay here again.

Cons:

It would have been better if they didn’t fly the American flag right next to ours. Why have Canada, Alberta and USA flags up when we are in a trade war with USA? It is ill-advised to fly the ‘enemy’s’ flag. As much as they used to be our best friends at one time!

2026-08-28 via Nuitee
Фурда couple ca
3
2026-08-26 via Nuitee
P
Pamela couple ca
8
2026-08-25 via Nuitee
C
chrisbL4170LN NONE
8
Two Night Stay
Pros:

Better than average experience even though this an aging hotel. The main areas have been renovated wonderfully to look fresh and fancier than the room price. Rooms and hallways show their age a bit more but still clean, comfortable and have everything you need. Staff are happy, polite and professional throughout and the value is great compared to other properties in the area. Would absolutely return on our future trips to Calgary.

2026-08-24 via Tripadvisor
P
Peter couple ca
8
Nice hotel with lots of amenities
Pros:

Lots of space

Cons:

Dated

2026-08-24 via Nuitee
M
Michael family_with_children de
7
Entspannte 3 Tage mit Pool zum Abschluss des Urlaubs mit der Familie
Pros:

Warmes Frühstück mit mehreren Optionen

Cons:

Kein kostenloser Kaffee/Wasser in der Lobby

2026-08-24 via Nuitee
D
Dave family_with_children ca
9
2026-08-24 via Nuitee
S
Shania couple ca
10
Our room was complimentary upgraded to a suite, and we absolutely loved it! The bed was so comfortable, the shower was h
2026-08-24 via Nuitee
M
Marli extended_group ca
8
2026-08-24 via Nuitee
M
mikemA8045FT NONE
10
Great place to stay
Pros:

It’s our favorite place to stay in Calgary and we are here often. Resort atmosphere. Great people, and great value for the dollar.

2026-08-23 via Tripadvisor
I
Iren family_with_children ca
8
Ovar all it was a nice stay. Thanks
Pros:

Rooms were nice and clean I liked that. It’s very important to me. It wasn’t noisy at all.

Cons:

The pool aria need some cleaning, and work. Breakfast wasn’t satisfied. The scrambled egg was very hard, the bacon was so dry and burned. Seasonings was missing of the food.

2026-08-23 via Nuitee
H
Hezi Aloni solo_traveller il
9
Mostly very good
Pros:

A big room with everything we needed, good breakfast ,very good service, good parking lot

Cons:

The location is a bit far from downtown and the pool is small and crowded

2026-08-23 via Nuitee
B
boris solo_traveller ca
7
2026-08-23 via Nuitee
M
Mandy solo_traveller ca
9
Awesome place to stay!
Pros:

The breakfast is amazing! Very accommodating front end staff. The bed is huge and super comfortable with the best pillows! Room itself was clean, with coffee for morning. The pool looked amazing with water fountains cascading I to the pool and a little bakery in the lobby with fresh baked cookies, scones and croisants, The hotel is located close to so many stores and restaurants (plus the Hotel has a nice choice of restaurants to pick from). I think The Carriage House Inn will be my go to e very time I come to Calgary!

Cons:

The whole bathroom was a disappointment. The extremely old, broken in pieces but siliconed back together sink with no counter or cabinetry to hide the sink plumbing, the bathtub in my room was stained yellow and it too was old. Didn't use it, and the toilet, albeit clean, was so far down it was silly. Meant for small children? Also old and didn't flush well. For what a person pays, the bathrooms should be renovated to HE flush toilets, upgraded sinks in cabinets and atleast put new tub surrounds. If this means raising room rates I would gladly pay more to have a nice bathroom, not super fancy or luxurious just not broken.

2026-08-22 via Nuitee
R
Richelle Anne family_with_children ca
9
We had a wonderful stay at this hotel! The property is very clean and room is newly renovated, which made the whole expe
2026-08-21 via Nuitee
1
104briank Family Saskatoon, Saskatchewan
8
Rooms way to hot in summer months
Pros:

We have stayed in this hotel many times but have to say this is not the hotel to be at in August. The AC is controlled and you can’t turn it down. And this is all rooms. We have complained about this problem for years but nothing has changed. Also we are not the only people to mention this in reviews so our advice is stay away in summer months unless you won’t to sleep in a sauna.

2026-08-20 via Tripadvisor
D
Doug couple ca
8
Pros:

Peanuts lounge , morning breakfast , all the staff

Cons:

No issues

2026-08-20 via Nuitee
N
Norbert solo_traveller fr
10
Très belle expérience
Pros:

Ouverture 24/24
Piscine
Restaurant
Calme
Vue
Propreté
Personnel attentionné

Cons:

Détecteur de fumée de notre chambre (8ieme étage), HS, devant être remplacer AVANT 2025 !!
Nous étions en Août 2026 !!!
Problème signalé et immédiatement le responsable maintenance en a été informé par l'hôtesse d'accueil

2026-08-19 via Nuitee
S
Steffi solo_traveller de
8
Pros:

Wir waren nur eine Nacht da. Die Lage war ganz gut.

Cons:

Das Frühstück war nicht so gut und wir hatten unser Zimmer genau an den Lüftern draußen. Es war die ganze Nacht laut.

2026-08-19 via Nuitee