Carriage House Hotel and Conference Centre

Hotels
8.5 (2968 reviews)
9030 Macleod Trail Southeast , Calgary , ca

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Convenient location
Friendly staff
Good amenities
Cons:
Issues with food quality
Inconvenient service at front desk
Elevator problems
Accessibility needs unmet

Categories

Cleanliness
9.08
Most reviews indicate rooms are clean, with specific praise for housekeeping staff.
Service
8.05
Mixed reviews, with positive experiences noted but some complaints about the front desk and management.
Location
9.09
Commonly praised for its convenient location near shopping and restaurants.
Room Quality
8.54
Rooms are described as nice and comfortable, although some individuals pointed out issues with the internet and elevator.
Amenities
9.07
Positive mentions of amenities like the hot tub and breakfast options, although some accessibility needs weren't met.
Value for Money
8.03
Generally seen as good value, but there were complaints related to the quality of breakfast.
Food and Beverage
7.58
Food quality received significant criticism, especially during events.
Overall Experience
8.55
While there were notable negatives, many guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:20

Property Description

Luxurious Amenities
Indulge in in-room spa services and gourmet cuisine at our 4 restaurants, including a sports bar and bakery.

Relaxation and Recreation
Unwind in the outdoor pool, hot tub, or fitness centre with a steam room.

Convenient Location
Located just minutes away from Calgary Zoo and Fort Calgary, with easy access to Chinook Shopping Centre and the city centre.

Book now to experience the ultimate blend of luxury and convenience at Carriage House Hotel and Conference Centre.

Important information:

Please note, prepaid credit cards will not be accepted as a method of payment at check-in.

Only dogs are allowed and must be 50 lbs. or less in weight
Pet fee of $50.00 + tax per dog per night or $55.00 per dog per night inclusive of taxes
Maximum of two dogs per room
Dogs are only allowed in certain room types, hotel must be notified ahead of time to confirm availability
Dogs must not be left unattended during stay
Pet owners must fill out a Dog Acceptance Agreement at check-in
Documentation required for service dogs
Cleaning fees and other charges will apply should there be any damages to the room or noise complaints.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 20 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 2968 reviews
Cleanliness: 9.08
Service: 8.05
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.55
B
Brian William • couple • ca
8
We like the staff and the convenience of Peanuts bar.
Pros:

We like this hotel and have stayed many time. We always arrive earlier than check in time but the staff always accommodate us with no extra charge.

Cons:

The room can get a little warm in the summer and its very difficult to change the AC

2026-05-23 • via Nuitee
G
Gregory • couple • ca
6
For the cost I was disappointed, Overall Calgary' hotel cost inflate to crazy levels, choose wisely.
Pros:

Breakfast buffet is probably best in town for quality and value.

Cons:

The staff at front desk, I asked for printed receipt, she told me "since I booked through Booking .com I could get it online" So, my request was denied, It a simply click of a button to print and I had added charges to the bill. I like to having a hard copy in the situation.
Also, the halls turned into a noisy playground for young people, so sleeping was an issue. Not well rested for the days ahead.

2026-05-23 • via Nuitee
Z
Zhengqian • family_with_children • ca
10
2026-05-23 • via Nuitee
D
davidepJ1093QI • Business • Messina, Province of Messina, Sicily
8
Business stay at Carriage House Hotel Inn
Pros:

The location was very convenient in south Calgary, next to my conference venue. The place is full of great facilities and the food is excellent. Outside there may be some unsavoury people at certain times, but it is part of the social tapestry of the city and they do not bother guests.

2026-05-22 • via Tripadvisor
J
Jolene • solo_traveller • ca
10
2026-05-21 • via Nuitee
B
briankim79 • Business • Edmonton, Alberta
10
Great place
Pros:

Great hotel with great service. Close to restaurants and Chinook mall. The breakfast was tasty and service was amazing

2026-05-17 • via Tripadvisor
M
Michelle 6 • solo_traveller • ca
9
Clean and comfortable
Pros:

One of the few places where you can go that you know you're going to get a clean room and clean facilities.

Cons:

I hate triple sheeting!
Bathroom counter is tiny.

2026-05-17 • via Nuitee
L
Larry • couple • us
7
2026-05-14 • via Nuitee
J
Jenifer • solo_traveller • ca
10
2026-05-12 • via Nuitee
S
Sara • couple • ca
8
Okay
Cons:

Coffee station in room, cups too small to handle the pods. Too strong, and space on sugar and cream

2026-05-11 • via Nuitee
D
Don • couple • ca
10
2026-05-07 • via Nuitee
9
988betf • Family • Lethbridge, Alberta
10
Enjoyable stay.
Pros:

Clean. Updated rooms. Comfortable bed and very friendly staff. . A very good hot breakfast buffet.

2026-05-06 • via Tripadvisor
S
S • couple • ca
3
Pros:

I like breakfast food , drink was good , staff friendly ,room and bath tub was clean, bed comfortable.

Cons:

I was stayed 1 night, Premium Queen Room - Newly Renovated aircondition doesn't work. I did called for help. they siad can not fix they gave me the fan but when i turn on was so lound i can not sleep i try to open the window need some fresh air.The staff at front desk when i check out not nice she did not ask me anything how was your stay or how was your sleep. I was stayed in this hotel about 4 times. It was good and reliable before. Now this time .i am not impressive at all.

2026-05-06 • via Nuitee
S
Sridhar • couple • us
10
Excellent
Pros:

Peaceful

Cons:

All good

2026-05-05 • via Nuitee
D
Dawn • extended_group • ca
8
Our stay was great. The pillows were too big and firm
2026-05-05 • via Nuitee
B
brandondO4707FL • NONE
10
Best place to stay in Calgary
Pros:

Came for the CCS Western Championships pool tournament. Unbelievable property with amazing staff and comfortable rooms. 10/10

2026-05-03 • via Tripadvisor
H
Hsueh • couple • us
9
2026-05-03 • via Nuitee
G
George • solo_traveller • ca
8
2026-05-02 • via Nuitee
T
Tom • couple • ca
7
Pros:

Breakfast was good. Staff were friendly. Weather was bad for my wife who has issues walking

Cons:

They said they upgraded us to a suite but there is very little room in the bathroom for my wife who has issues walking

2026-04-30 • via Nuitee
K
Kaitlyn • couple • ca
9
2026-04-28 • via Nuitee