Carriage House Hotel and Conference Centre

Hotels
8.5 (3007 reviews)
9030 Macleod Trail Southeast , Calgary , ca

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Convenient location
Friendly staff
Good amenities
Cons:
Issues with food quality
Inconvenient service at front desk
Elevator problems
Accessibility needs unmet

Categories

Cleanliness
9.08
Most reviews indicate rooms are clean, with specific praise for housekeeping staff.
Service
8.05
Mixed reviews, with positive experiences noted but some complaints about the front desk and management.
Location
9.09
Commonly praised for its convenient location near shopping and restaurants.
Room Quality
8.54
Rooms are described as nice and comfortable, although some individuals pointed out issues with the internet and elevator.
Amenities
9.07
Positive mentions of amenities like the hot tub and breakfast options, although some accessibility needs weren't met.
Value for Money
8.03
Generally seen as good value, but there were complaints related to the quality of breakfast.
Food and Beverage
7.58
Food quality received significant criticism, especially during events.
Overall Experience
8.55
While there were notable negatives, many guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:20

Property Description

Luxurious Amenities
Indulge in in-room spa services and gourmet cuisine at our 4 restaurants, including a sports bar and bakery.

Relaxation and Recreation
Unwind in the outdoor pool, hot tub, or fitness centre with a steam room.

Convenient Location
Located just minutes away from Calgary Zoo and Fort Calgary, with easy access to Chinook Shopping Centre and the city centre.

Book now to experience the ultimate blend of luxury and convenience at Carriage House Hotel and Conference Centre.

Important information:

Please note, prepaid credit cards will not be accepted as a method of payment at check-in.

Only dogs are allowed and must be 50 lbs. or less in weight
Pet fee of $50.00 + tax per dog per night or $55.00 per dog per night inclusive of taxes
Maximum of two dogs per room
Dogs are only allowed in certain room types, hotel must be notified ahead of time to confirm availability
Dogs must not be left unattended during stay
Pet owners must fill out a Dog Acceptance Agreement at check-in
Documentation required for service dogs
Cleaning fees and other charges will apply should there be any damages to the room or noise complaints.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 20 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 3007 reviews
Cleanliness: 9.08
Service: 8.05
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.55
Z
Zanoni family_with_children br
9
2026-07-04 via Nuitee
J
John couple ca
8
Great
2026-07-04 via Nuitee
H
Hodges solo_traveller ca
7
Pros:

Location

Cons:

Bed frames. Hit my shin on it about 10 times and did the same the last time I stayed there.

2026-07-03 via Nuitee
S
Sheilah couple us
10
Would stay here again!
Pros:

Very professionally run.

Cons:

Liked everything

2026-07-02 via Nuitee
C
chenai couple ca
10
2026-07-02 via Nuitee
A
Alex couple ca
9
Pros:

Was very clean and fresh Room.

2026-07-01 via Nuitee
M
Mandy solo_traveller ca
8
Pros:

Loved the oversized pillows, how clean the room was, and the take out option for the complimentary breakfast. Staff at reception friendly and pleasant! Easy Check in/out

Cons:

The bathroom was really tiny, with outdated sink and shower. No counter, no bath tub, and the toilet is so close to the ground it was a bit difficult for aging bones to get up. I really thought I was getting a full size bathroom. The smoke detector needs new batteries!!

2026-07-01 via Nuitee
N
Norbert solo_traveller ca
10
Stayed for a wedding, the food and venue was excellent
Pros:

Convenient location

Cons:

Bathrooms were way to small

2026-07-01 via Nuitee
H
Hui Hua family_with_children ca
10
A wonderful stay for family. We will definitely come back next time we are in Calgary.
Pros:

The hotel room and facilities are super clean and updated. Our room is spacious and has a great view of downtown Calgary. There are lots of restaurant options nearby. The staff is nice and helpful. We loved the breakfast and enjoyed our stay a lot.

Cons:

Nothing

2026-06-30 via Nuitee
J
Josie couple ca
8
Pros:

It was in close proximity to all the nice restaurants.

Cons:

You have to request for a microwave and kettle and they charge $5 a night for those.

2026-06-30 via Nuitee
C
Christiane family_with_children de
8
2026-06-30 via Nuitee
M
Marlene couple ca
10
Excellent hotel in Calgary
Pros:

We very much enjoyed the superior king room. The bed was really comfortable. The breakfast buffet was a very good way to start the day. The pool and hot tub looked great but unfortunately we didn’t have time to use them.

Cons:

The sound from the hallway or other rooms was noticeable at times.

2026-06-30 via Nuitee
B
Bernhard solo_traveller nl
8
Cons:

Op 1 avond werd er in het hotel een hardcore feest gegeven met keiharde muziek tot 0.200 uur
Op onze klacht daarover werd niet gereageerd.
Slechte zaak !

2026-06-29 via Nuitee
J
Judy couple nz
8
Pros:

New and clean

Cons:

Bathroom was very small and can only fit one person at a time

2026-06-29 via Nuitee
H
HongWei extended_group tw
9
Pros:

早餐很棒選擇很多樣,重點早餐服務人員很貼心,下次還會在入住

Cons:

廁所有點舊舊的

2026-06-29 via Nuitee
B
Boots007 solo_traveller ca
8
Pros:

Room and restaurants

Cons:

Nothing

2026-06-27 via Nuitee
I
Isabelle solo_traveller ca
9
Pros:

Will be back there

2026-06-26 via Nuitee
T
Tayler couple ca
7
Overall we enjoyed our stay, just wish we could have used the pool!
Pros:

The bed was super comfortable, and the room was clean and set up nicely.
The breakfast was fantastic, we really enjoyed all of the options every morning. The service was great for getting beverages as well.

Cons:

We were not told at check in, that there was an issue with the pool, and that was one of the reasons we booked at Carriage House. The pool ended up being drained completely during our stay, it would have been nice to know beforehand.
The room got really hot at night, there was no A/C unit, we turned down the heat as low as it could go and opened a window.

2026-06-23 via Nuitee
G
Gerard couple nl
6
Vermijd dit hotel
Pros:

De ligging en de prijs

Cons:

Ziet er vervallen uit. Ontbijt heel magertjes. Bovenal was de communicatie vooraf en tijdens ons verblijf ronduit slecht. Ze wilde ons ook 2x laten betalen voor ons verblijf. Op berichten en email wordt niet gereageerd.

2026-06-23 via Nuitee
A
Allison couple us
9
good value, great breakfast
Pros:

wonderful breakfast- liked the fresh fruit, really good orange juice and coffee. Food was the usual selection but better prepared than most hotel buffets.

Cons:

Our air conditioner unit started making loud noises after being on for a couple of hours and room was too stuffy and warm to have it off all night
Standard room bathroom is a little small (but nicely renovated)

2026-06-22 via Nuitee