DoubleTree by Hilton Coventry

Hotels
•
Doubletree by Hilton
7.7 (2541 reviews)
Paradise Way , Coventry , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff (Tantende)
Spacious, comfy rooms
Convenient location / easy motorway access
Lovely breakfast
Cons:
Missing amenities (toothbrush, toothpaste, slippers)
Poor check-in service / dismissive receptionist (Priti)
Overbooking / guest denied stay despite prepayment
Expensive parking charges

Categories

Cleanliness
9.7
Multiple reviews praise cleanliness and describe rooms as clean and comfy; positive sentiment overall.
Service
6.5
Mixed but overall negative: one detailed complaint about dismissive, unprofessional check-in (Priti) and an overbooking incident, though one receptionist (Tantende) received praise for kindness.
Location
9.7
Mentioned positively: easy to access and an easy link off the motorway; location listed as a pro.
Room Quality
9.2
Rooms described as spacious and comfy in several reviews, though one reviewer noted issues with the rooms; overall sentiment leans positive.
Amenities
5.5
Negative: reviewers specifically noted missing amenities (toothbrush, toothpaste, slippers) and lack of expected in-room items.
Value for Money
6
Concerns raised about expensive extra parking charges and a severe value issue when a guest who had prepaid was denied stay due to overbooking.
Food and Beverage
9
Positive: breakfast described as lovely in one review.
Overall Experience
6
Mixed overall: several peaceful/positive stays but significant negative incidents (distressing check-in, overbooking and being denied a room) lowered overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Accommodations and Amenities

Double Tree by Hilton Coventry boasts stylish rooms with high-speed internet, work desks, and 24-hour room service. Guests can unwind at the indoor heated pool, fitness center, or indulge in massages at the LivingWell Health Club.

Culinary Delights and Business Facilities

The Larder Restaurant offers a modern dining experience with Starbucks Coffee and a complimentary welcome cookie. The hotel also provides meeting rooms for up to 600 guests, perfect for business travelers.

Convenient Location and Nearby Activities

Located near major motorways and Birmingham International Airport, the hotel offers easy access to local leisure activities like cinema, bowling, and golf courses. Book now to experience luxury and convenience at Double Tree by Hilton Coventry.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 2541 reviews
Cleanliness: 9.7
Service: 6.5
Location: 9.7
Room Quality: 9.2
Amenities: 5.5
Value for Money: 6
Food and Beverage: 9
Overall Experience: 6
H
Hatem • solo_traveller • gb
10
2026-11-06 • via Nuitee
M
Mohamed • solo_traveller • eg
8
2026-11-04 • via Nuitee
H
Hannah • solo_traveller • gb
4
Ok, but not really up to the usual Hilton standard
Pros:

Lovely staff, very helpful and warm.
Pool good facility with very nice locals and staff.

Cons:

Drainage issues in the rooms and not as clean as could have been.
No fridge.
Breakfast opens late on the Sunday except the time didn't match the actual time the breakfast opened which was indeed earlier.
Charging £10 a day for parking in an industrial estate with loads of parking, is this a joke, it isn't central London / Manchester / an airport hotel.

2026-11-04 • via Nuitee
M
Michael • couple • gb
7
Pros:

It was clean and comfortable.

Cons:

While the room was acceptable, the furnishings felt somewhat dated. The air conditioning was uncomfortably noisy and inefficient. Additionally, the gym facilities are limited with ageing equipment, and parking incurs an extra charge of £10 per night.

2026-11-04 • via Nuitee
M
Mohamed • solo_traveller • gb
6
2026-11-02 • via Nuitee
C
Claire • couple • gb
8
2026-11-02 • via Nuitee
N
Naomi • solo_traveller • gb
7
2026-11-01 • via Nuitee
P
Paula • couple • gb
5
2026-11-01 • via Nuitee
V
Vicky • couple • gb
3
Extremely disappointing check-in experience – poor customer service
Pros:

Just one member of staff Tattende and easy link off motorway

Cons:

Title: Extremely disappointing check-in experience – poor customer service

I arrived at DoubleTree by Hilton Coventry just before 7pm on 30 October 2026. Unfortunately, my experience at reception was upsetting and completely below the standard I would expect from Hilton.

After entering my vehicle registration details, I waited with my heavy bags, remaining clearly visible to reception. Due to back discomfort, I eventually sat nearby while waiting to be served.

Despite arriving before another couple, I was overlooked by Priti. When I politely explained that I had been waiting first, rather than acknowledging my concerns, the situation escalated. I felt ganged up on and intimidated by the couple , including a remark suggesting I might physically confront them. I made it clear that I do not engage in conflict.

I felt Priti failed to manage the situation professionally or treat me fairly. I experienced her conduct as dismissive and involving microaggressions, leaving me feeling humiliated and unsupported.

One positive deserves recognition: Tantende, another receptionist, showed genuine kindness. She acknowledged my distress, offered tissues and water, and demonstrated the compassion and professionalism I would have expected throughout.

Hilton should ensure that all guests are treated with dignity, fairness and respect. What should have been a straightforward check-in became an unnecessarily distressing experience. I hope management takes this seriously and investigates what happened.

2026-10-31 • via Nuitee
L
Lauren • solo_traveller • gb
10
2026-10-31 • via Nuitee
P
patel • couple • gb
9
Pros:

The cleanliness, staff where friendly & the room was spacious

Cons:

There where no amenities, such as tooth brush, paste & slippers

2026-10-31 • via Nuitee
S
Shabnum • couple • gb
10
2026-10-30 • via Nuitee
K
Kalya • couple • gb
7
2026-10-29 • via Nuitee
B
Brian • couple • gb
8
2026-10-28 • via Nuitee
K
Karl • solo_traveller • ie
7
2026-10-26 • via Nuitee
J
jimmy • couple • gb
10
2026-10-26 • via Nuitee
D
Davis • couple • gb
8
2026-10-25 • via Nuitee
E
Esther • couple • gb
8
Peaceful stay, breakast was lovely.
Pros:

Easy to access clean and comfy

Cons:

The rooms

2026-10-24 • via Nuitee
K
Kobello • couple • tz
8
I will be back, keep up the good work
Pros:

The room and service were amaizing, thank you for having us

2026-10-22 • via Nuitee
A
Andrea • solo_traveller • gb
8
2026-10-22 • via Nuitee