DoubleTree by Hilton Coventry

I stayed at the DoubleTree by Hilton Coventry on June 20, 2026, and had a shocking experience. Upon waking, I found a LIVE maggot in my bed...a serious health and hygiene issue that is unacceptable.

I didn’t want to write this review, but after receiving no response to my complaints and the poor handling at the front desk, I felt compelled to share my experience. When my husband reported this to the manager at checkout, we received an apology but no meaningful action. Despite showing evidence, the manager simply noted our room number and dismissed our concerns with a "sorry you feel that way." They have made no further contact since.

This lack of genuine response is disappointing for a Hilton property. Hygiene should always be a priority in any hotel. Until I receive a satisfactory resolution or even response, I cannot recommend this hotel. The communication is almost as bad as the incident.

*also it advertised pool which is very small and they gave us bath mats to dry ourselves with. Very odd.

Long walk to my room lol

Nothing

Mindvégig erős klór szag volt a szobában. A bútorok, fürdő erősen elhasznált, dizájn nyomokban sem fedezhető fel.

Bar understaffed. Massive wait for soft drink or food.

I recently stayed at this hotel and, unfortunately, my experience with the service did not meet my expectations for a 4-star establishment.

The main issue was with room service. After attempting to call room service for approximately 15 minutes with no answer, I walked to reception to place an order for food and drinks. To be fair, the duty manager was very helpful and personally walked me to the bar area to ask the staff to take my room service order.

However, once the manager had left, the barman he had spoken to also left the bar area, despite having acknowledged the request. I then approached another member of staff behind the bar. She appeared stressed and somewhat frustrated while taking my order. I requested a bottle of Sauvignon Blanc but was informed that they only stocked one type and that it was not available behind the bar. I politely pointed out that the room service menu listed three different Sauvignon options and explained that I was happy to receive whichever one was available. Unfortunately, I was simply told that I couldn't have any because she was unable to leave the bar area.

Overall, the staff throughout the hotel appeared to be under considerable pressure, and there seemed to be complaints from several other guests at the time. The duty manager was doing his best to assist, and I appreciate his efforts, but it felt as though the hotel was understaffed or struggling to cope with demand.

In the end, I decided to abandon the room service order altogether and drove to Tesco to purchase my evening meal and wine. For a Saturday evening in a 4-star hotel, being unable to order food or drinks seemed quite unusual, particularly as there was only one customer waiting at the bar after me, so it did not appear to be exceptionally busy.

Check-in was also very busy, so perhaps staffing resources were focused there. However, overall, the level of service did not meet the standard I would expect from a hotel of this rating.

Paying for parking .

Some fried eggs

Couldn't use the swimming pool and air conditioning unit not working in the room.
Dissapointed that we only gor offered a £30 redund which we rejected and there was no offer of anything else.

No Fridge in Room

We didn’t have breakfast as I felt it was very expensive. We’re both seniors and would only eat cereal or toast Also I think the price for a small packet of biscuits available in reception was daylight robbery at £6:50. Do you think that everyone is a millionaire. I expect to pay slightly above supermarket prices but that’s ridiculous. I would think that they go out of date before selling any

Cleanliness of the room not great