Hotel Grand Chancellor Townsville

Hotels
8.4 (1820 reviews)
334 Flinders Street , Townsville , AU
+61 7 4729 2000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Stunning View
Good Breakfast
Cons:
Room Quality Issues
Cleanliness Concerns
Lack of Amenities

Categories

Cleanliness
7.86
Some guests noted dirty windows and issues with room odors.
Service
9.33
Many reviews praised the staff for being friendly and professional.
Location
9.37
Guests appreciated the hotel's central location close to amenities and markets.
Room Quality
7.32
Several guests mentioned the need for updating rooms and issues with temperature control.
Amenities
8.35
The rooftop pool and breakfast were highlights, but some amenities were lacking.
Value for Money
8.31
Overall good value considering the central location and breakfast offerings.
Food and Beverage
7.86
Breakfast quality declined compared to previous stays; mixed reviews on food quality.
Overall Experience
8.83
Most guests enjoyed their stay despite some issues, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:12

Property Description

Panoramic City Views from Rooftop
The Hotel Grand Chancellor Townsville offers a stunning experience with its rooftop area where guests can unwind and enjoy breathtaking city views. The sparkling rooftop pool provides a perfect spot to relax and soak in the scenery.

On-Site Fitness Centre
Stay active during your stay with the convenience of the hotel's fitness centre. Whether you prefer a morning workout or an evening session, the on-site facilities cater to all your fitness needs.

Convenient Location
Located in the heart of the city's business and shopping district, the hotel is surrounded by award-winning dining, entertainment, and major tourist attractions. With Townsville Airport just a short distance away, your journey to relaxation and adventure begins seamlessly.

Book your stay at the Hotel Grand Chancellor Townsville now for a memorable experience!

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with a China Union Pay credit card.
Please note that there is a 3.18% charge when you pay with a Diners Club credit card.
Please note that there is a 3.37% charge when you pay with an American Express credit card.
Please note that there is a 3.57% charge when you pay with a JCB credit card.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that the property requires a $100 credit card pre-authorization upon check-in to cover any incidental charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TSV

Location

Guest Reviews

8.4
Based on 1820 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
D
David • couple • au
10
2026-10-31 • via Nuitee
B
Brendan • couple • au
10
2026-10-31 • via Nuitee
P
phillip • couple • au
10
Awesome
Pros:

Great service clean rooms excellent staff

Cons:

All good

2026-10-29 • via Nuitee
J
Janelle • couple • au
8
Pros:

Location and price were great

Cons:

The foyer had a mouldy smell of wet carpet but our trim was very comfortable

2026-10-29 • via Nuitee
M
Mackenzie • solo_traveller • au
4
Disappointing, a real “let down”, when I was tired and had a long day. If I had had the energy I would have left, and de
Pros:

The bed was actually comfortable

Cons:

It was old and run down. For the 215 $ per night, the carpets were old and tattered, even the doorway looked covered in scratches, the furniture was so old. The fridge was smallest that I have ever seen. No bench space. The spare blanket in the cupboard was filthy, had crusty bits of “I think” it was food?? Obviously a long time since it had a wash. No view from tiny veranda, I did not even want to attempt to go out on. I am a HGC member and have stayed in Brisbane several times and liked it, but this was just the bottom of the pit

2026-10-24 • via Nuitee
A
Adrienne GAMBLE • solo_traveller • au
9
2026-10-24 • via Nuitee
E
Errol • family_with_children • au
7
2026-10-23 • via Nuitee
T
Tiana • couple • au
8
2026-10-23 • via Nuitee
L
LENY • family_with_children • au
9
Good location.
Pros:

Near the location where we want to go.

Cons:

Its hard to find a parking.Unless you go to the private parking that you have to pay.

2026-10-22 • via Nuitee
J
James • solo_traveller • au
10
Pleasant experience
Pros:

Staff

Cons:

Na

2026-10-21 • via Nuitee
H
Hewitson • solo_traveller • au
8
Very good
Pros:

Convenient and comfortable

Cons:

Sun umbrella by pool on roof

2026-10-20 • via Nuitee
S
Sonika Ninette • couple • au
7
Good but can be better for the price paid.
Pros:

Very clean, with helpful & friendly staff.

Cons:

A bit outdated.

2026-10-18 • via Nuitee
D
Dianne • family_with_children • au
8
Pros:

Loves the breakfast buffet

Cons:

The location is very problematic. Late at night it can feel unsafe.

2026-10-16 • via Nuitee
D
David • solo_traveller • au
8
Pros:

Market stright outside on weekend

2026-10-14 • via Nuitee
T
Thelma-Lett • couple • au
10
2026-10-13 • via Nuitee
B
Brad • couple • au
8
2026-10-11 • via Nuitee
C
Christopher • solo_traveller • au
8
I had a most enjoyable stay and will return.
Pros:

Excellent Location, large room with balcony, view of Castle Hill. Room was clean and had good facilities including a coffee machine. Breakfast was good.

Cons:

All okay

2026-10-11 • via Nuitee
S
Shannone • solo_traveller • au
7
Pros:

Staff were amazing.

Cons:

Hotel is looking very old and tired. Patch work everywhere, especially in bathroom. Needs a good clean too, bathroom ventilation has a beard.

2026-10-10 • via Nuitee
R
Rachel • solo_traveller • au
8
Pros:

Great accommodation for our employee while travelling for work. Clean, comfortable and convenient.

2026-10-08 • via Nuitee
S
Scott • couple • au
10
Relaxing and enjoyable
Pros:

Location, value for money and great customer satisfaction

Cons:

Hotel room and location

2026-10-07 • via Nuitee