Hotel Grand Chancellor Townsville

Hotels
8.4 (1798 reviews)
334 Flinders Street , Townsville , au
+61 7 4729 2000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Stunning View
Good Breakfast
Cons:
Room Quality Issues
Cleanliness Concerns
Lack of Amenities

Categories

Cleanliness
7.86
Some guests noted dirty windows and issues with room odors.
Service
9.33
Many reviews praised the staff for being friendly and professional.
Location
9.37
Guests appreciated the hotel's central location close to amenities and markets.
Room Quality
7.32
Several guests mentioned the need for updating rooms and issues with temperature control.
Amenities
8.35
The rooftop pool and breakfast were highlights, but some amenities were lacking.
Value for Money
8.31
Overall good value considering the central location and breakfast offerings.
Food and Beverage
7.86
Breakfast quality declined compared to previous stays; mixed reviews on food quality.
Overall Experience
8.83
Most guests enjoyed their stay despite some issues, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:12

Property Description

Panoramic City Views from Rooftop
The Hotel Grand Chancellor Townsville offers a stunning experience with its rooftop area where guests can unwind and enjoy breathtaking city views. The sparkling rooftop pool provides a perfect spot to relax and soak in the scenery.

On-Site Fitness Centre
Stay active during your stay with the convenience of the hotel's fitness centre. Whether you prefer a morning workout or an evening session, the on-site facilities cater to all your fitness needs.

Convenient Location
Located in the heart of the city's business and shopping district, the hotel is surrounded by award-winning dining, entertainment, and major tourist attractions. With Townsville Airport just a short distance away, your journey to relaxation and adventure begins seamlessly.

Book your stay at the Hotel Grand Chancellor Townsville now for a memorable experience!

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with a China Union Pay credit card.
Please note that there is a 3.18% charge when you pay with a Diners Club credit card.
Please note that there is a 3.37% charge when you pay with an American Express credit card.
Please note that there is a 3.57% charge when you pay with a JCB credit card.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that the property requires a $100 credit card pre-authorization upon check-in to cover any incidental charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TSV

Location

Guest Reviews

8.4
Based on 1798 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
S
Shyakelle • couple • au
10
2026-08-29 • via Nuitee
M
Moore • couple • au
8
Pros:

good location

Cons:

our room never got serviced during our 3 night stay

2026-08-28 • via Nuitee
E
Evette • couple • au
8
2026-08-28 • via Nuitee
D
Diane • couple • au
10
Brilliant stay
Pros:

All

Cons:

Nothing

2026-08-28 • via Nuitee
J
Jack • couple • au
9
2026-08-28 • via Nuitee
E
emmalouiseg97 • Couples • Ingham, Queensland
10
Perfect Location in the City
Pros:

The hotel is the perfect location when you need a place to stay in the city! Down the street from the nightlife and across the bridge from not only a street of restaurants but also the home of the North Queensland Cowboys, Queensland Country Bank Stadium!

2026-08-23 • via Tripadvisor
T
Thompson • solo_traveller • au
7
2026-08-23 • via Nuitee
B
Betty • couple • au
9
great spot central to many other locations we intended to visit
Pros:

location. Breakfast was good

2026-08-23 • via Nuitee
T
Tara • couple • au
8
Affordable and comfortable
Pros:

Close to city
Bed was comfy

Cons:

N/A

2026-08-23 • via Nuitee
P
Peter • couple • au
10
And enjoyable stay
Pros:

Closest to to the city heart

Cons:

Nothing

2026-08-23 • via Nuitee
M
MARK • solo_traveller • au
7
Pros:

Breakfast (wasn't included, but worth the extra price)

Cons:

Old building, numerous refittings are obvious.

Having to provide $100.00 deposit for "potential other costs" which has not been refunded promptly despite no other costs.

Difficult to zero parking availability

2026-08-22 • via Nuitee
G
Grant • solo_traveller • nz
8
Pros:

View location

2026-08-22 • via Nuitee
C
Christy • couple • au
8
Cons:

Outside didn’t seem very safe after dark

2026-08-22 • via Nuitee
A
Alison • couple • au
8
Comfortable and quiet. Staff very friendly
Pros:

Close to ferry

Cons:

Nothing

2026-08-22 • via Nuitee
K
Kurt • couple • au
8
2026-08-20 • via Nuitee
M
Miralles • solo_traveller • au
7
Cons:

Slightly dated room and shower, but not bad.

2026-08-17 • via Nuitee
M
Melaine • family_with_children • au
9
The staff were friendly and accommodating, and I loved the location. The facility had everything I n
Pros:

Ideally located near shops, restaurants and the main footy grounds, with a pool overlooking the city of Townsville. Checkout time at 11am.

2026-08-17 • via Nuitee
K
Knott • couple • au
9
2026-08-17 • via Nuitee
W
William • solo_traveller • au
6
Great location but much better options for cheaper too
Pros:

Central location, friendly staff

Cons:

The walls were so thin I could hear next door snoring and it’s very very dated

2026-08-17 • via Nuitee
B
Ben • extended_group • au
7
Pros:

Bowen for
Location

2026-08-16 • via Nuitee