Hotel Grand Chancellor Townsville

Hotels
8.4 (1732 reviews)
334 Flinders Street , Townsville , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Stunning View
Good Breakfast
Cons:
Room Quality Issues
Cleanliness Concerns
Lack of Amenities

Categories

Cleanliness
7.86
Some guests noted dirty windows and issues with room odors.
Service
9.33
Many reviews praised the staff for being friendly and professional.
Location
9.37
Guests appreciated the hotel's central location close to amenities and markets.
Room Quality
7.32
Several guests mentioned the need for updating rooms and issues with temperature control.
Amenities
8.35
The rooftop pool and breakfast were highlights, but some amenities were lacking.
Value for Money
8.31
Overall good value considering the central location and breakfast offerings.
Food and Beverage
7.86
Breakfast quality declined compared to previous stays; mixed reviews on food quality.
Overall Experience
8.83
Most guests enjoyed their stay despite some issues, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:12

Property Description

Panoramic City Views from Rooftop
The Hotel Grand Chancellor Townsville offers a stunning experience with its rooftop area where guests can unwind and enjoy breathtaking city views. The sparkling rooftop pool provides a perfect spot to relax and soak in the scenery.

On-Site Fitness Centre
Stay active during your stay with the convenience of the hotel's fitness centre. Whether you prefer a morning workout or an evening session, the on-site facilities cater to all your fitness needs.

Convenient Location
Located in the heart of the city's business and shopping district, the hotel is surrounded by award-winning dining, entertainment, and major tourist attractions. With Townsville Airport just a short distance away, your journey to relaxation and adventure begins seamlessly.

Book your stay at the Hotel Grand Chancellor Townsville now for a memorable experience!

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with a China Union Pay credit card.
Please note that there is a 3.18% charge when you pay with a Diners Club credit card.
Please note that there is a 3.37% charge when you pay with an American Express credit card.
Please note that there is a 3.57% charge when you pay with a JCB credit card.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that the property requires a $100 credit card pre-authorization upon check-in to cover any incidental charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TSV

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs AUD 15 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1732 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
V
VAL • family_with_children • nz
8
Friendly and helpful staff. A smile by staff on entry said it alll for us.
Pros:

Breakfast was fantastic. The location was perfect 👌

Cons:

Car park was a little off beat but within walking distance.

2026-06-20 • via Nuitee
J
John • solo_traveller • gb
8
2026-06-16 • via Nuitee
R
Rodney • couple • au
1
2026-06-15 • via Nuitee
N
Ntuli • solo_traveller • au
8
2026-06-15 • via Nuitee
M
Michael • extended_group • au
8
2026-06-14 • via Nuitee
P
Patricia • extended_group • au
7
Lovely. Staff accommodating and very friendly.
Pros:

Location and cleanliness

Cons:

Bed was very hard, pillows also. Both my partner and I woke every couple of hours trying to get comfortable. Have stayed previously and bed was amazing but this time. Not great at all

2026-06-14 • via Nuitee
K
Kerry Widt • solo_traveller • au
9
2026-06-13 • via Nuitee
G
Grumpy • family_with_children • au
10
Excellent
Pros:

We always stay at the Grand Chancellor when staying in Townsville. The Staff are always helpful and friendly and check in and out are seemless. Rooms are always clean and the beds are comfy. Its close to everything we need. The dinner we ordered was delicious.

2026-06-11 • via Nuitee
M
Michael Robert • couple • au
8
2026-06-08 • via Nuitee
A
Adrian • couple • au
10
Pros:

Central location and amazing views

2026-06-07 • via Nuitee
C
Chapman • solo_traveller • au
8
Pros:

Bed

Cons:

Paid 375 for.1 night.in a room with no Balcony

2026-06-07 • via Nuitee
J
Jess • solo_traveller • au
10
2026-06-06 • via Nuitee
M
Margaret Petrie • solo_traveller • au
4
2026-06-06 • via Nuitee
A
Ashleigh • couple • au
3
Poor
Pros:

I liked the 2 double beds

Cons:

Location was a bit sketchy at night and the first room we were provided was not cleaned properly. Someone had left snot smeared all over the bed frame

2026-06-05 • via Nuitee
T
Tayla • solo_traveller • au
8
Pros:

It was very clean and a really nice location

Cons:

N/A

2026-06-05 • via Nuitee
A
Andrew • couple • au
8
2026-06-03 • via Nuitee
S
Stephen • solo_traveller • au
10
A very happy customer.
Pros:

Great customer service and excellent breakfast.

Cons:

Nothing.

2026-06-01 • via Nuitee
S
Sheree • couple • au
10
2026-05-31 • via Nuitee
G
Gabi • couple • au
8
2026-05-31 • via Nuitee
S
shane • couple • au
6
Only ok bit, we will come back but never have an joining room as that was terrible will trying to sleep
Pros:

Location as we have stayed several times before , restaurant dinner and breakfast

Cons:

Disappointed with the apartment, noise through the connecting door was really bad.
Picky stuff: Tap in bath room leaked, no
Toilet brush, only 2 coffee capsules.

Restaurant was great Wednesday night could not fault it, Thursday night absolute joke. We left after sitting down for 20min and went up the road, either short staffed or not trained.

2026-05-29 • via Nuitee