Hotel Grand Chancellor Townsville

Hotels
8.4 (1776 reviews)
334 Flinders Street , Townsville , au
+61 7 4729 2000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Stunning View
Good Breakfast
Cons:
Room Quality Issues
Cleanliness Concerns
Lack of Amenities

Categories

Cleanliness
7.86
Some guests noted dirty windows and issues with room odors.
Service
9.33
Many reviews praised the staff for being friendly and professional.
Location
9.37
Guests appreciated the hotel's central location close to amenities and markets.
Room Quality
7.32
Several guests mentioned the need for updating rooms and issues with temperature control.
Amenities
8.35
The rooftop pool and breakfast were highlights, but some amenities were lacking.
Value for Money
8.31
Overall good value considering the central location and breakfast offerings.
Food and Beverage
7.86
Breakfast quality declined compared to previous stays; mixed reviews on food quality.
Overall Experience
8.83
Most guests enjoyed their stay despite some issues, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:12

Property Description

Panoramic City Views from Rooftop
The Hotel Grand Chancellor Townsville offers a stunning experience with its rooftop area where guests can unwind and enjoy breathtaking city views. The sparkling rooftop pool provides a perfect spot to relax and soak in the scenery.

On-Site Fitness Centre
Stay active during your stay with the convenience of the hotel's fitness centre. Whether you prefer a morning workout or an evening session, the on-site facilities cater to all your fitness needs.

Convenient Location
Located in the heart of the city's business and shopping district, the hotel is surrounded by award-winning dining, entertainment, and major tourist attractions. With Townsville Airport just a short distance away, your journey to relaxation and adventure begins seamlessly.

Book your stay at the Hotel Grand Chancellor Townsville now for a memorable experience!

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 1.8% charge when you pay with a China Union Pay credit card.
Please note that there is a 3.18% charge when you pay with a Diners Club credit card.
Please note that there is a 3.37% charge when you pay with an American Express credit card.
Please note that there is a 3.57% charge when you pay with a JCB credit card.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that the property requires a $100 credit card pre-authorization upon check-in to cover any incidental charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TSV

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs AUD 15 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1776 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.83
B
Bipin • couple • au
10
It was an excellent stay and the view from the room was amazing. Will surely return soon.
Pros:

Overall property was excellent

Cons:

The pillow were a bit uncomfortable

2026-07-25 • via Nuitee
A
April • couple • au
10
Comfortable, quiet, loved it
Pros:

Close to everything

Cons:

No internal access to parking

2026-07-24 • via Nuitee
S
Stephen • solo_traveller • au
10
2026-07-22 • via Nuitee
J
James • solo_traveller • au
7
Great position, staff are very helpful
Pros:

Right in town, bed was nice

Cons:

The aircon fan rattled if you turned it up, the toilet door handle is very loose and the door is filthy, it’s just a little run down. The lounge was hard as, it’s like they removed the cushions and we were sitting on wood.

2026-07-21 • via Nuitee
J
Juwan • couple • au
7
2026-07-21 • via Nuitee
T
Temminghoff • couple • au
9
Great facilities and really good location
Pros:

Location was great.

Cons:

Next to mall at night was not great with undesirables hanging around

2026-07-20 • via Nuitee
S
Suswan • solo_traveller • au
3
Noisy ducted AC
Pros:

It was clean and good location

Cons:

There was no parking. And it would have been an extra fee, if they did have parking.
The rooms are dated.
The ducted air conditioning was so noisy I thought I was in a laundry, couldn't turn it off or crack a window. Beds were good but the pillows were lumpy.
I wouldn't stay here again.

2026-07-20 • via Nuitee
M
Michelle • extended_group • au
9
Pros:

Location

Cons:

No bath

2026-07-19 • via Nuitee
N
Nicole • solo_traveller • au
10
2026-07-19 • via Nuitee
R
Robert • couple • au
10
2026-07-19 • via Nuitee
W
Wendy • family_with_children • au
10
Good value for money
Pros:

The view from the room was great, the location was good as we could walk to restaurants and hotels.

Cons:

The car park was full, I had o park on the street.

2026-07-18 • via Nuitee
M
Mark • solo_traveller • au
10
This property is an iconic landmark in Townsville and tastefully refurbished
Pros:

Location, balcony and restaurant (first class food).

Cons:

NA

2026-07-18 • via Nuitee
Z
Zade • couple • au
1
2026-07-17 • via Nuitee
N
Nick • solo_traveller • au
10
2026-07-16 • via Nuitee
T
Thomas • family_with_children • au
9
Pros:

great location

2026-07-13 • via Nuitee
K
Keyana • family_with_children • au
9
2026-07-13 • via Nuitee
L
Lisa • solo_traveller • au
9
Pros:

Location clean staff where great

Cons:

They ran out of underground parking had to park up the road,
Im a smoker so everytime i wanted a smoke i had to go 10 floors down and outside, pitty couldnt smoke on balcony.

2026-07-13 • via Nuitee
T
Tamara-ann • couple • au
8
Excellent
Pros:

Staff were great

Cons:

Nothing

2026-07-11 • via Nuitee
D
Declan • couple • au
10
2026-07-11 • via Nuitee
B
Burchell • solo_traveller • au
8
2026-07-09 • via Nuitee