Adhara Hacienda Cancun

Hotels
8.5 (5940 reviews)
Avenida Nader, 1 , Cancún , mx
+52 998 881 6500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Attentive service
Good breakfast
Clean rooms
Cons:
Water quality issues
Location concerns
Some amenities showing age

Categories

Cleanliness
7.33
Some reviews mention water quality issues and general cleanliness concerns.
Service
9.3
Many guests praised the attentive and friendly service of the staff.
Location
7.84
Location received mixed feedback, with some being displeased about the surrounding area.
Room Quality
8.79
Rooms were consistently noted as clean and comfortable with good amenities.
Amenities
8.32
General satisfaction with amenities like the pool and breakfast, despite some mentions of aging facilities.
Value for Money
8.78
Guests generally felt they received good value for the price, especially with the breakfast.
Food and Beverage
8.83
Multiple positive mentions of the breakfast quality and variety.
Overall Experience
8.8
Overall, guests expressed a satisfactory experience, with many intending to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:38

Property Description

Convenient Location
Situated in the heart of Cancun, the Adhara Hacienda Cancun offers easy access to popular sites and provides a free shuttle service to the beach, ensuring a seamless vacation experience.

Modern Amenities
With complimentary Wi-Fi, a gift shop, a fitness centre, and an outdoor swimming pool, guests at the Adhara Hacienda Cancun can enjoy a range of thoughtful amenities that enhance their stay.

On-Site Dining
Indulge in a culinary journey at Adhara Grill, the hotel's restaurant that serves up a delectable mix of Mexican and international cuisine for breakfast, lunch, and dinner, promising a delightful dining experience during your stay.

Experience the perfect blend of convenience, comfort, and culinary delights at Adhara Hacienda Cancun. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CUN

Location

Guest Reviews

8.5
Based on 5940 reviews
Cleanliness: 7.33
Service: 9.3
Location: 7.84
Room Quality: 8.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 8.8
C
Carrillo Razo • solo_traveller • mx
10
Recomiendo ampliamente este hotel. La Relación Precio - Valor muy adecuada
Pros:

Muy buena atención y servicio del personal en heneral. En Recepción Ezequiel tuvo una atención muy buena que vale la pena destacar
La habitación super limpia y confortable
El Desayuno Excelente. Vale la pena

Cons:

Que no tienen room service

2026-08-14 • via Nuitee
L
Lioba • solo_traveller • de
8
2026-08-13 • via Nuitee
L
lopez • solo_traveller • mx
8
Mejorar la atención
Pros:

Las instalaciones super cómodas y el desayuno.

Cons:

Podría mejorar la atención del botones, en el turno vespertino ya que no apoyaron para subir las maletas.

2026-08-11 • via Nuitee
R
Robson Yuki • couple • br
10
Maravilhosa!
Pros:

Hotel bonito, tudo muito limpo e cuidado, mas o ponto alto são os funcionários maravilhosos! Destaque para a camareira Blanca muito caprichosa e os recepcionistas Jesuri e Gustavo que são muito simpáticos e solicitos.

Cons:

Eu só acho que a falta de um frigobar no quarto faz muita diferença.

2026-08-10 • via Nuitee
M
Mazzaro • couple • it
8
Va bene per brevi permanenze
Pros:

Pulizia e ambienti accoglienti

Cons:

Zona intorno un po’ spoglia e degradata

2026-08-07 • via Nuitee
A
Aurore Et Mouhamed • extended_group • fr
10
Pros:

Suite propre et spacieuse
Avec 2 salle de bain, coin cuisine et frigo.
Lits confortable
Petit déjeuner très bon
Personnel accueillant

2026-08-07 • via Nuitee
L
Laure • family_with_children • fr
9
2026-08-07 • via Nuitee
A
Aurore Et Mouhamed • family_with_children • fr
9
Pros:

Petit déjeuner excellent
Chambre propre
Personnel accueillant
Piscine au top
Restauration bonne

2026-08-07 • via Nuitee
M
MEDINA • family_with_children • mx
9
Excelente hotel, precio y calidad
Pros:

Superó mis expectativas, muy buen servicio, habitación amplia, limpia, aire acondicionado en los pasillos del hotel para llegar a la habitación, desayuno muy completo tipo buffet, piscina super agradable el agua, ubicación muy buena.

2026-08-07 • via Nuitee
S
SIN • couple • ca
8
2026-08-07 • via Nuitee
Z
Zarock • solo_traveller • mx
8
Pros:

Está bien el hotel y el buffet es muy bueno

Cons:

El personal no es malo atiende bien solo que les falta eso que es excelencia en servicio no a todo solo una cuestión cuando se fue la luz y pedi una cubeta para bajarle al baño no pudieron proporcionarmela "que no se podía" siendo que la falla de la bomba es problema de ellos

2026-08-06 • via Nuitee
I
Indira • family_with_children • bz
10
Amazing
Pros:

I liked their buffet breakfast. The location is also in center everything is nearby.

2026-08-04 • via Nuitee
H
Hester • family_with_children • nl
7
Prima hotel voor 1 of 2 nachten
Pros:

Het hotel is groot en heeft veel kamers, maar het oogt rustig en heel ruim. Het zwembad is groot en heeft veel ligbedjes. Wij sliepen hier een nacht met ons gezin, omdat we op doorreis waren. En dat was prima. Het ontbijt is in een prima buffet-vorm. Je kunt warm en koud water gratis op de gang pakken. Tevens staat er koffie klaar in de hal beneden wat je gratis kunt pakken. De douche is lekker warm.

Cons:

Dit is persoonlijk; wij houden niet zo van het massale. De ligbedjes bij het zwembad zijn doorgezakt/stuk. En jammer dat het hotel geen koelkastje op de kamer heeft geplaatst. Je kunt wel een bak met ijs vullen waar je je eten/drinken mee kunt koelen.

2026-08-04 • via Nuitee
S
Sylvain • solo_traveller • fr
8
2026-08-04 • via Nuitee
R
Rizwan • family_with_children • us
10
2026-08-03 • via Nuitee
F
Francesc • couple • es
9
Pros:

Molt bones insta•lacions amb habitacions molt còmodes. Tot molt net i molt bona atenció del personal.

Cons:

Tot molt bé.

2026-08-03 • via Nuitee
S
SOPHIE • couple • fr
8
2026-08-02 • via Nuitee
N
Nicolas • family_with_children • ec
9
2026-07-25 • via Nuitee
R
Rick • solo_traveller • nl
8
Pros:

Net hotel, prima ontbijt. Geen overdreven luxe maar prijs kwaliteit goed in orde.

Genoeg parkeerplaatsen bij het hotel.
Allerlei voorzieningen in de buurt.

Cons:

Zwembad is ruim, maar heeft wat onderhoud nodig. Heel veel kleine tegeltjes die eraf raken in het water. Verder schoon en nog goed in de zwemmen/spelen.

2026-07-24 • via Nuitee
C
Christian • family_with_children • dk
8
Pros:

Very close to everything. We stayed here to have a good night sleep and the classical Mexican breakfast.

Cons:

It’s a flexible place.

2026-07-23 • via Nuitee