Adhara Hacienda Cancun

Hotels
8.5 (5841 reviews)
Avenida Nader, 1 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Attentive service
Good breakfast
Clean rooms
Cons:
Water quality issues
Location concerns
Some amenities showing age

Categories

Cleanliness
7.33
Some reviews mention water quality issues and general cleanliness concerns.
Service
9.3
Many guests praised the attentive and friendly service of the staff.
Location
7.84
Location received mixed feedback, with some being displeased about the surrounding area.
Room Quality
8.79
Rooms were consistently noted as clean and comfortable with good amenities.
Amenities
8.32
General satisfaction with amenities like the pool and breakfast, despite some mentions of aging facilities.
Value for Money
8.78
Guests generally felt they received good value for the price, especially with the breakfast.
Food and Beverage
8.83
Multiple positive mentions of the breakfast quality and variety.
Overall Experience
8.8
Overall, guests expressed a satisfactory experience, with many intending to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:38

Property Description

Convenient Location
Situated in the heart of Cancun, the Adhara Hacienda Cancun offers easy access to popular sites and provides a free shuttle service to the beach, ensuring a seamless vacation experience.

Modern Amenities
With complimentary Wi-Fi, a gift shop, a fitness centre, and an outdoor swimming pool, guests at the Adhara Hacienda Cancun can enjoy a range of thoughtful amenities that enhance their stay.

On-Site Dining
Indulge in a culinary journey at Adhara Grill, the hotel's restaurant that serves up a delectable mix of Mexican and international cuisine for breakfast, lunch, and dinner, promising a delightful dining experience during your stay.

Experience the perfect blend of convenience, comfort, and culinary delights at Adhara Hacienda Cancun. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for US$15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 5841 reviews
Cleanliness: 7.33
Service: 9.3
Location: 7.84
Room Quality: 8.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 8.8
I
idia • couple • pa
7
Por el precio estaba bien
Pros:

Las habitaciones estaban bien y la cama cómoda

Cons:

La instalación en general lucía descuidada

2026-05-23 • via Nuitee
B
Ben • couple • fr
8
Reposant
Pros:

Proximité des marchés 28 et 23 des plages et de la gare routière
La piscine et le petit déjeuner varié

Cons:

Manque un frigo dans les chambres

2026-05-23 • via Nuitee
F
Ferreira • couple • pt
9
Excelente
Pros:

Sossego e tranquilidade. Perto do centro

Cons:

Nada, só deviam ter mais distribuidores de água.

2026-05-22 • via Nuitee
N
Nina • family_with_children • si
10
2026-05-22 • via Nuitee
B
Branko • family_with_children • si
9
Pros:

rich self service breakfast, pool

2026-05-21 • via Nuitee
G
Gatonye • solo_traveller • us
10
2026-05-20 • via Nuitee
D
Daniel Alejandro • solo_traveller • co
10
Pros:

Muy limpio y bonito. El WiFi funciona muy bien

Cons:

Nada. Todo estuvo bien

2026-05-20 • via Nuitee
A
Aleksandra • couple • gb
8
Very good stay at Adhara Hacienda
Pros:

Really nice hotel to stay in Cancún. It’s quite close to the centre (walking distance to Parque de las Palapas) and the hotel organises a shuttle bus to the beach.
The rooms are spacious and comfortable.
The hotel has a great swimming pool with beautiful greenery around it. We loved its Mexican style as well.
The breakfast was absolutely delicious.

Cons:

The bathrooms could be refurbished and they are quite run-down.
In our room there was water leaking from the toilet onto the floor. We reported it to the reception.
Other than that, we had a very good stay.

2026-05-18 • via Nuitee
A
Antonio de Jesus • couple • mx
10
Ambiente familiar muy bueno
Pros:

En general todo.muy bien mi esposa feliz con el lugar un 10

Cons:

Que algunos huéspedes dejan sus vasos fuera de sus mesas a orillas de la alberca es irresponsable

2026-05-18 • via Nuitee
S
stefano • solo_traveller • it
10
Eccellente hotel nel centro di Cancun
Pros:

Personale molto gentile e professionale, camera molto bella e pulita.

Cons:

Nulla

2026-05-17 • via Nuitee
J
Jesse • solo_traveller • mx
10
Pros:

The breakfast and the atmosphere

2026-05-17 • via Nuitee
J
Jonnathan • solo_traveller • cr
10
Pros:

Desayuno muy rico y bastante variedad, la piscina excelente, habitaciones muy cómodas, ubicación muy accesible a todas las zonas, personal muy amable y atento.

Cons:

Nos quedamos sin luz en la habitación en 2 ocasiones durante la estancia. Sin embargo el personal resuelve a toda hora.

2026-05-17 • via Nuitee
L
Leandro • extended_group • it
8
Pros:

Good position, nice room, perfect pool

Cons:

Breakfast was not so good

2026-05-15 • via Nuitee
R
Rajeswari • couple • ie
10
First time travellers to Mexico but experienced life time memories to cherish about
Pros:

Excellent breakfast , clean ambiance and lovely staff

Cons:

Dinner options can be improved for vegetarians

2026-05-15 • via Nuitee
M
Martha • extended_group • ca
10
I will be back to that hotel if I got back to Cancun.
Pros:

My room faced the street, and it was very quiet and clean. It was a one-bedroom suite, and the facility has two washrooms, which was very helpful since we didn't have to fight for the washroom my daughter and I.

Cons:

No warm water in one of the washrooms, and in the washroom that has the bath top, I almost fell because of the doorstopper.

2026-05-14 • via Nuitee
B
Brenda Gabrieli • couple • hr
10
2026-05-14 • via Nuitee
B
Brendan • solo_traveller • ca
9
Pros:

Wicked value. Rooms were clean, common areas were very clean and modern. Big pool and reasonable cocktails at the swim up bar. Rooms were simple and nice. Breakfast was great and everyone was happy. Would def book here next time, close to Centro and all the great food around there.

2026-05-14 • via Nuitee
F
Filomina • couple • in
9
2026-05-13 • via Nuitee
A
Ardon • solo_traveller • us
9
An outstanding hotel.
Pros:

Excellent buffet breakfast. Beautiful building. Great gym. Very friendly staff.

Cons:

Stairs leading into the pool are a great amenity for the elderly, but they need to finish the job by adding a handrail. People who need stairs also need a handrail starting at the top before stepping unto the first step in the water. If they just add this one simple item this hotel would be perfect.

2026-05-13 • via Nuitee
D
domenico • solo_traveller • it
8
Pros:

La piscina è il punto forte assieme alla gradevolezza generale della struttura.

Cons:

Avevamo prenotato una stanza con balcone e non l' abbiamo avuta...e c'è stato qualche problemino legato al condizionatore ma niente di particolarmente grave .

2026-05-11 • via Nuitee