Condado Ocean Club - Adults Only

Overall, my stay wasn't bad; it was just a standard, normal hotel experience. I want to highlight that the valet and front desk staff were very nice and welcoming throughout our visit.

However, housekeeping could definitely do a much better job, especially when it comes to their timing. It would be a huge improvement if they cleaned the rooms earlier in the day. It was frustrating to come back from the beach wanting to relax in our room, only to encounter housekeeping still working and having to go back downstairs to wait for them to finish.

The quality of the cleaning was also pretty disappointing. On one occasion, instead of putting fresh towels where they actually belong, they just folded them and left them sitting on top of the toilet. They also failed to empty our trash. Worst of all, the floors were not cleaned a single time during our stay. Some sand and a spill that happened on our very first day were still sitting on the floor the day we checked out.

It’s a fine hotel with good customer service at the front, but the housekeeping team really needs to step up their attention to detail and timing.

Beautiful place to stay! Make sure to get the ocean view. The food is great and the staff are accommodating. The bathroom space is a little small for me and the bed is low to the ground. I’m 6’4” so it’s a little uncomfortable, but the rooms are nice and modern.

I'll definitely stay here again, walking distance from everything, especially restaurants

Was a great experience and good service.

Location… clean

Unfortunately I wouldn’t return. We arrived early and were told we could t check im until closer to 4pm and we’d receive a call if a room became available prior too or when it was ready. Which is fine I went to the pool and relaxed but before I knew it 440 rolled around and no call on my room. Once I got to my room it was unbearably humid and warm. An engineer came to fix the a.c and it seemed to be cooler but not for long. By the night time it was so hot we couldn’t breathe! The next day we waited for a manager to arrive to be relocated which we were. The difference was insane! The pool was nice just small and only the one. Also this is not a swimmable beach keep that in mind. The drinks are light. So don’t expect to get a buzz unless you’re about 4 $14 drinks in. Out side of the pool staff which were really nice, the other staff was somewhat disconnected. They rarely spoke at the front door, were on their phones, and all more engaged with each other than the guest. Idk maybe I’m used to a more upscale service.

Beautiful view from the room. Great service at the pool. The Social had wonderful food, service, and atmosphere. Staff was friendly, welcoming, and very helpful. Would definitely recommend.

Great vibe here! Drinks were delicious. Staff was so nice and helpful! Pool area was top notch.

Hotel was decent. Upgraded to ocean view. 3 out of the 4 nights food from other guest was constantly left by our door. Staff was informed multiple times took a while to get it cleaned up each time.

Upon check-in, our group was told that the resort fee included breakfast valued at $45 per day. Unfortunately, that turned out not to be true, which was very disappointing.

My concerns continued throughout the stay. On the first day, a housekeeper attempted to enter my room despite my "Do Not Disturb" sign being displayed. When I came to the door, she apologized and left.

Later in the stay, after spending the day at the pool, I returned to my room and found that my key card no longer worked. I had to go to the front desk to have it reprogrammed. When I returned to the room, I discovered that the TV settings had been altered, indicating that someone had entered my room while the "Do Not Disturb" sign was on the door.

I went back to the front desk to ask what had happened. The employee told me I would need to speak with a manager. The first manager explained that maintenance had entered the room to update the TV. I asked why no one had contacted me beforehand so I could be present. He said he had just arrived and needed to investigate further.

When I returned later, another manager told me that maintenance had performed software updates and that a notification had been sent to me through WhatsApp. However, I was never informed that WhatsApp would be used for hotel communications, and I do not even have WhatsApp installed. I showed the manager the only message I had received, which was a check-in message sent days earlier.

What makes this even more frustrating is that before my arrival I received numerous emails promoting Pride Week events, yet somehow there was no effective communication regarding staff entering my room. Entering a guest's room while a "Do Not Disturb" sign is displayed without proper notification is unacceptable.

Overall, there were too many surprises, too many communication failures, and a lack of follow-through from hotel staff. Based on my experience, I would not recommend this hotel.

Pool was nice size and plenty of lounge chairs. View was amazing and easily accessible to the beach for beautiful photos.

The pool area and rooms are perfect.

Location was great. It’s a nice little boutique hotel with a classy feel. Food was good. Pool was nice. Beach felt like our own little private beach. Hotel staff was great. Very friendly and accommodating. The lower review is for a few things — all related to issues with room access. 1: the door handle for my bathroom was loose and I got locked in the bathroom of my hotel room. Maintenance did respond quickly and got me out quickly. 2) the battery for my room died and I couldn’t get access to my room. I was left waiting in the hallway for over 20 min (being told someone was coming right up in just a few minutes) and by the time I was able to get in and change, it was too late for me to gain access to the beach from the hotel. 3) the hotel was great and accommodated my late check out request for 12:30p. However, when I went back to my room just after 12, my key card no longer worked. If maintenance hadn’t been on the floor already, who knows how I would have had to wait potentially making the time right to get to the airport. 4) I was told I would be emailed my receipt but still have not received anything 8 hours later. 5) the view of the bay from my room window was beautiful. That’s the upgrade I paid for. However, with the bed on the chosen side of the wall, it left me looking at another building and completely missing the stunning view. Had the beds been on the opposite wall, I could have been waking to a beautiful bay view. Seems a waste and poor planning.