Condado Ocean Club - Adults Only

Hotels
8.6 (537 reviews)
1045 Ashford Avenue , San Juan , pr

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Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful location
Clean and spacious rooms
Friendly staff
Cons:
Beach access not ideal
Some amenities could be improved

Categories

Cleanliness
8.54
Clean rooms, but some areas might need attention based on varied impressions.
Service
9.01
Staff were friendly and welcoming, contributing positively to the overall experience.
Location
9.05
Great location with stunning ocean views; ideal for beach access and nearby attractions.
Room Quality
8.5
Rooms were lovely and spacious with beautiful designs.
Amenities
8.53
Nice pool area, but limited beach amenities available.
Value for Money
8.49
Good value for the experience provided, though some improvements suggested.
Food and Beverage
8.04
On-site restaurant was satisfactory, but some guests preferred local options.
Overall Experience
8.61
Overall a wonderful stay marked by beautiful views and a peaceful environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:08

Property Description

Luxurious Beachfront Accommodation
Condado Ocean Club offers a lavish 4-star experience in San Juan, boasting an array of top-notch amenities for a perfect getaway.

Relaxation and Recreation
Enjoy the outdoor swimming pool overlooking the beach, stay active at the fitness centre, or unwind on the terrace with stunning views of the ocean.

Modern Comfort and Convenience
Indulge in well-appointed rooms featuring city views, air conditioning, flat-screen TVs, and private bathrooms. With free WiFi, a restaurant, and room service, your every need is catered to.

Book your stay at Condado Ocean Club now for a truly unforgettable beachfront retreat.

Important information:

During check-in, an authorization of $100.00 per night for incidentals will be taken on the credit card in the presenter’s name. In the event that no charges have been made to the room, this authorization will be fully refunded at check-out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 30 per day.

Location

Guest Reviews

8.6
Based on 537 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.61
C
Carli • couple • gb
8
Beautiful but staff at the pool could have been attentive
Pros:

The pool area and rooms are perfect.

Cons:

The bar staff at the pool even when there were three of them didn’t offer me a drink, clear plates or cups. If I’m paying a higher price I expect a higher service.

2026-05-29 • via Nuitee
N
Nicole • extended_group • us
8
Pros:

Pool was nice size and plenty of lounge chairs. View was amazing and easily accessible to the beach for beautiful photos.

Cons:

The poolside service was not great as it took several times to re-order food because the server forgot to submit to kitchen. Often times we felt rudeness from pool side staff.

2026-05-29 • via Nuitee
L
Leonardo • couple • us
10
2026-05-26 • via Nuitee
J
Jacqueline • family_with_children • us
8
2026-05-20 • via Nuitee
T
Tenise • couple • us
4
2026-05-19 • via Nuitee
A
Anagha • family_with_children • us
9
Pros:

The location is perfect for Condado restaurants and Old San Juan. Views of the ocean are fabulous and the pool area is relaxing and fun

2026-05-17 • via Nuitee
5
532kassandrap • Couples
4
A Stressful Stay From Start to Finish
Pros:

My boyfriend and I wanted to celebrate his birthday and enjoy our little lover’s getaway to Puerto Rico. Sadly, our trip to Puerto Rico was bittersweet because of the terrible experience we had at the Condado Ocean Club. I rarely leave negative reviews, but Condado Ocean Club was one of the most frustrating and disappointing experiences I’ve ever had. I feel obligated to warn future guests.

If you rent a car, don’t. It’s $30/day to park your car. When I found out about the unforeseen cost I called to speak with management. I inquired if guests of the hotel would receive complimentary parking. The gentleman replied, no. When I asked if there was a place for free parking, the gentleman laughed and said, “No. There’s no free parking in Condado”. Staff are dismissive and unhelpful. This set the bar real low considering this all occurred during check-in.

The room we stayed in was a king size bed-ocean view. The “ocean view” room was mediocre at best — stained furniture, minimal amenities, no complimentary water, and nowhere near worth the price. Window cleaners blocking our view during prime sunlight hours, and unscheduled elevator maintenance and we were on the sixth floor! The stairwell lacked air conditioning! It was not my idea of staying active on vacation.

At check in we received notice that the hotel had a scheduled maintenance for the following morning to replace the batteries on all the room doors. Within a 36 hour period we were locked out multiple times, forced to repeatedly replace wristbands, and spent hours dealing with maintenance issues instead of enjoying our vacation. One lock issue caused us to miss an excursion entirely and another lock issue took over 45 minutes to fix. Instead of enjoying our last night in PR we were stuck sitting on the floor in the hallway late at night. At this point I requested to speak with the manager. I was informed the manager would follow up in the morning during check out. The manager in fact did not.

Management showed little concern, urgency, or accountability throughout the entire ordeal. Any compensation that was offered came only after repeated complaints, and it felt more like an attempt at damage control than a sincere effort to provide good customer care. A food and beverage credit was offered as well. We used the credit at the restaurant. I cannot speak on the entire menu but the pancakes were bland and the eggs were inedible.

I won’t be returning, and I would not recommend to friends and family. I do hope future customers receive better treatment than I did.

2026-05-12 • via Tripadvisor
A
Andrea • couple • nz
9
Lively and fun
Pros:

Adults only, lovely pool overlooking a small beach. Staff very helpful and friendly
Good central location

2026-05-10 • via Nuitee
A
Angel • couple • us
9
2026-05-10 • via Nuitee
D
Drummond • extended_group • us
8
Pros:

Loved the pool and ocean view. Comfy beds

Cons:

No microwave

2026-05-03 • via Nuitee
A
Albert • couple • us
4
Pros:

Did not have breakfast at location

Cons:

The pool was not cleaned, when you went to the beach did not have any place to clean your feet. People were tracking sand into the pool area

2026-04-28 • via Nuitee
M
Moenindra • couple • nl
8
2026-04-26 • via Nuitee
P
Patricia • couple • us
4
Pros:

Location

Cons:

Stuff

2026-04-23 • via Nuitee
D
Dreamer636644 • Business
10
Fantastic Small Hotel with Excellent Service
Pros:

This is a great small hotel with a really nice small bar and restaurant inside and a pool bar on the outside. The pool is very nice and has quite a few seating areas. The hotel is adults only which is really nice. It's rockin' on the weekends with a DJ and lots of people. The wind break from the ocean helps, but it's typically very windy. You do have access to a small beach and the ocean. It's very quaint. The rooms are really nice, my only compliant is the "Refrigerator" looking "Icebox". It's not an acual refrigerator despite looking like one and having drinks in it. Weird. The coffee make is very basic, burt worked fine. Service from the staff was excellent and I would definitely recommend the hotel. It's in a great location to be on the beach and still have access to Old San Juan (the best part of Puerto Rico in my opinion).

2026-04-21 • via Tripadvisor
M
Meiching • solo_traveller • us
3
If you like the smell of bleach, stay here
Cons:

Smell of bleach in the lobby area everyday I was there (4 nights). Constantly had to wait for the staff to be available to assist. 2-3 start service for a pricy hotel.

2026-04-12 • via Nuitee
K
Kristen • extended_group • us
10
Loved it here!!! Would def come back and stay again
Pros:

Beautiful pool and deck area,

Cons:

There was kids on the property even though it’s considered adults only . They were well behaved so it didn’t bother us.

2026-04-06 • via Nuitee
F
Fernando • couple • us
5
The location is great the facility are also nice as well. Pool area and restaurant has great views
Pros:

Location

Cons:

Paid 650.00 per night and was given a handicap room with an open shower. Extremely wet, had to use all our towels to dry floor every night. Made it very uncomfortable throughout the evening and after morning shower as well.

2026-04-02 • via Nuitee
D
Debbie • couple • us
10
Pros:

great location before our Explora Journeys cruise

Cons:

n/a

2026-03-27 • via Nuitee
S
Samantha • couple • us
8
2026-03-26 • via Nuitee
S
Steven • solo_traveller • us
9
2026-03-18 • via Nuitee