Condado Ocean Club - Adults Only

Great vibe here! Drinks were delicious. Staff was so nice and helpful! Pool area was top notch.

Hotel was decent. Upgraded to ocean view. 3 out of the 4 nights food from other guest was constantly left by our door. Staff was informed multiple times took a while to get it cleaned up each time.

Upon check-in, our group was told that the resort fee included breakfast valued at $45 per day. Unfortunately, that turned out not to be true, which was very disappointing.

My concerns continued throughout the stay. On the first day, a housekeeper attempted to enter my room despite my "Do Not Disturb" sign being displayed. When I came to the door, she apologized and left.

Later in the stay, after spending the day at the pool, I returned to my room and found that my key card no longer worked. I had to go to the front desk to have it reprogrammed. When I returned to the room, I discovered that the TV settings had been altered, indicating that someone had entered my room while the "Do Not Disturb" sign was on the door.

I went back to the front desk to ask what had happened. The employee told me I would need to speak with a manager. The first manager explained that maintenance had entered the room to update the TV. I asked why no one had contacted me beforehand so I could be present. He said he had just arrived and needed to investigate further.

When I returned later, another manager told me that maintenance had performed software updates and that a notification had been sent to me through WhatsApp. However, I was never informed that WhatsApp would be used for hotel communications, and I do not even have WhatsApp installed. I showed the manager the only message I had received, which was a check-in message sent days earlier.

What makes this even more frustrating is that before my arrival I received numerous emails promoting Pride Week events, yet somehow there was no effective communication regarding staff entering my room. Entering a guest's room while a "Do Not Disturb" sign is displayed without proper notification is unacceptable.

Overall, there were too many surprises, too many communication failures, and a lack of follow-through from hotel staff. Based on my experience, I would not recommend this hotel.

Pool was nice size and plenty of lounge chairs. View was amazing and easily accessible to the beach for beautiful photos.

The pool area and rooms are perfect.

Location was great. It’s a nice little boutique hotel with a classy feel. Food was good. Pool was nice. Beach felt like our own little private beach. Hotel staff was great. Very friendly and accommodating. The lower review is for a few things — all related to issues with room access. 1: the door handle for my bathroom was loose and I got locked in the bathroom of my hotel room. Maintenance did respond quickly and got me out quickly. 2) the battery for my room died and I couldn’t get access to my room. I was left waiting in the hallway for over 20 min (being told someone was coming right up in just a few minutes) and by the time I was able to get in and change, it was too late for me to gain access to the beach from the hotel. 3) the hotel was great and accommodated my late check out request for 12:30p. However, when I went back to my room just after 12, my key card no longer worked. If maintenance hadn’t been on the floor already, who knows how I would have had to wait potentially making the time right to get to the airport. 4) I was told I would be emailed my receipt but still have not received anything 8 hours later. 5) the view of the bay from my room window was beautiful. That’s the upgrade I paid for. However, with the bed on the chosen side of the wall, it left me looking at another building and completely missing the stunning view. Had the beds been on the opposite wall, I could have been waking to a beautiful bay view. Seems a waste and poor planning.

Exceptional hotel with amazing ocean views and in the best neighborhood in San Juan. You can walk to so many restaurants and bars! We received excellent service at their restaurant as well. Yonara went above and beyond to accommodate our large group!! She is amazing!! We had a group of 10 staying at the hotel and we all enjoyed our stay!!!

The location is perfect for Condado restaurants and Old San Juan. Views of the ocean are fabulous and the pool area is relaxing and fun

My boyfriend and I wanted to celebrate his birthday and enjoy our little lover’s getaway to Puerto Rico. Sadly, our trip to Puerto Rico was bittersweet because of the terrible experience we had at the Condado Ocean Club. I rarely leave negative reviews, but Condado Ocean Club was one of the most frustrating and disappointing experiences I’ve ever had. I feel obligated to warn future guests.

If you rent a car, don’t. It’s $30/day to park your car. When I found out about the unforeseen cost I called to speak with management. I inquired if guests of the hotel would receive complimentary parking. The gentleman replied, no. When I asked if there was a place for free parking, the gentleman laughed and said, “No. There’s no free parking in Condado”. Staff are dismissive and unhelpful. This set the bar real low considering this all occurred during check-in.

The room we stayed in was a king size bed-ocean view. The “ocean view” room was mediocre at best — stained furniture, minimal amenities, no complimentary water, and nowhere near worth the price. Window cleaners blocking our view during prime sunlight hours, and unscheduled elevator maintenance and we were on the sixth floor! The stairwell lacked air conditioning! It was not my idea of staying active on vacation.

At check in we received notice that the hotel had a scheduled maintenance for the following morning to replace the batteries on all the room doors. Within a 36 hour period we were locked out multiple times, forced to repeatedly replace wristbands, and spent hours dealing with maintenance issues instead of enjoying our vacation. One lock issue caused us to miss an excursion entirely and another lock issue took over 45 minutes to fix. Instead of enjoying our last night in PR we were stuck sitting on the floor in the hallway late at night. At this point I requested to speak with the manager. I was informed the manager would follow up in the morning during check out. The manager in fact did not.

Management showed little concern, urgency, or accountability throughout the entire ordeal. Any compensation that was offered came only after repeated complaints, and it felt more like an attempt at damage control than a sincere effort to provide good customer care. A food and beverage credit was offered as well. We used the credit at the restaurant. I cannot speak on the entire menu but the pancakes were bland and the eggs were inedible.

I won’t be returning, and I would not recommend to friends and family. I do hope future customers receive better treatment than I did.

Adults only, lovely pool overlooking a small beach. Staff very helpful and friendly
Good central location

Loved the pool and ocean view. Comfy beds

Did not have breakfast at location

Location

This is a great small hotel with a really nice small bar and restaurant inside and a pool bar on the outside. The pool is very nice and has quite a few seating areas. The hotel is adults only which is really nice. It's rockin' on the weekends with a DJ and lots of people. The wind break from the ocean helps, but it's typically very windy. You do have access to a small beach and the ocean. It's very quaint. The rooms are really nice, my only compliant is the "Refrigerator" looking "Icebox". It's not an acual refrigerator despite looking like one and having drinks in it. Weird. The coffee make is very basic, burt worked fine. Service from the staff was excellent and I would definitely recommend the hotel. It's in a great location to be on the beach and still have access to Old San Juan (the best part of Puerto Rico in my opinion).