Eden Westlake Hotel

Hotels
8 (190 reviews)
Số 5, ngõ 8 Từ Hoa, Tây Hồ, Hà Nội , Hanoi , VN

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Hard beds

Categories

Cleanliness
6.08
Negatively mentioned in several reviews, indicating poor cleanliness.
Service
9.55
Strong positive sentiment regarding staff friendliness and helpfulness.
Location
9.09
Positive remarks about the location being quiet and convenient.
Room Quality
7.04
Mixed feelings; some rooms praised, but mentions of hard beds decrease the score.
Amenities
8.07
General positive sentiments about the facilities.
Value for Money
8.03
Generally viewed as acceptable for the service and location provided.
Food and Beverage
8.08
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
8.05
Overall enjoyable experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:55

Property Description

Tranquil Oasis in Hanoi

Modern Comforts and Convenience
Eden Westlake Hotel offers air-conditioned rooms with free WiFi, a bar, and a shared kitchen for guests' use. Each room is equipped with a desk, kettle, and private bathroom. Some rooms feature balconies with city views, perfect for relaxation.

Explore and Relax
Guests can unwind in the garden or terrace, or explore the area through cycling with bike hire services available. The multilingual staff is ready to assist with local tips and currency exchange at the reception.

Convenient Location
Located near West Lake, this 3-star hotel is close to Quan Thanh Temple and Hanoi Old City Gate. With free private parking and a paid airport shuttle, Eden Westlake Hotel ensures a seamless stay in Hanoi.

Book now for a memorable stay at Eden Westlake Hotel!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HNH

Location

Guest Reviews

8
Based on 190 reviews
Cleanliness: 6.08
Service: 9.55
Location: 9.09
Room Quality: 7.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
B
Bùi • couple • vn
10
Pros:

Mình đi vào đúng hôm trời mưa, tiếc là thời tiết không thuận lợi để khá phá nhiều nơi nhưng chỗ ở rất thoải mái, phòng sạch, nhìn ra khoảng sân biệt thự xanh mướt với nhiều cây cảnh rất thư giãn, có đầy đủ nextflix, ấm siêu tốc.... Bé nhân viên dễ thương, nhiệt tình

2026-09-18 • via Nuitee
T
Tran • couple • vn
10
Pros:

Kỳ nghỉ rất dễ chịu, vị trí trong ngõ yên tĩnh không bị ảnh hưởng bởi tiếng còi xe . Phòng đủ rộng và đầy đủ tiện nghi, đầy đủ mọi thứ tụi mình hay 1 gia đình có con nhỏ cần từ ấm siêu tốc, bếp chung, phòng ăn, lò vi sóng, máy giặt sấy....Đặc biệt mọi nhân viên đều rất vui vẻ, nhiệt tình.

2026-09-07 • via Nuitee
D
Dieu • solo_traveller • vn
10
Pros:

chuyến công tác ngắn nhưng rất hài lòng, chỉ mất 5 phút từ khách sạn để sang cuộc họp bên Intercontinetal, phòng yên tĩnh, cửa sổ nhìn ra sân vườn rất hút mắt, có thể đỗ oto ngay mặt hồ không mất phí. Dịch vụ tốt

2026-09-07 • via Nuitee
R
Round_The_World66 • solo_traveller • gb
9
Pros:

I really loved this hotel.
The location by the lake is excellent with it being within walking distance of the old quarter and it also has local shops nearby. As it's next to the Sheraton and intercontinental there are some quality spas nearby also.
The hotel has a lot of character and has that solid well built feel that no longer exists with new hotels. I loved the feel and authenticity of this hotel and it could easily be caste in a novel.
I had a room at the top of the hotel and as there are no lifts the walk upstairs is good exercise which I loved. There is a great view from the upper rooms.
Good air con, clean, comfy bed. Great shower and lots of hot water.
My room had a kitchenette which I used for coffee in the morning. There was a large fridge freezer which I used for keeping drinks cold.
The hotel feels secure.
The hotel is very quiet, no street noise and I got an excellent sleep.
Great wifi and great communication with the staff through WhatsApp as well as at reception.
The staff were super friendly and helpful.
I used Grab food one evening and there was no problem with this or grab finding the hotel.
I plan to return and I'll use this hotel in the future.

Cons:

This is a great value hotel. I was very happy here.

2026-09-03 • via Nuitee
K
Krista Bernard • solo_traveller • ca
9
Pros:

The location was great and the place was cute.

2026-08-30 • via Nuitee
O
Oracle511 • solo_traveller • fr
8
Sympa 9
Pros:

Bon emplacement pas loin du lac, coin fumeur en terrasse

Cons:

Vue sur lac 4 ème étage sans ascenseur un bémol pour monter les bagages

2026-08-20 • via Nuitee
J
Jana • solo_traveller • kr
10
A wonderful stay
Pros:

We stayed here for a long period, and it started to feel like home. The hotel was easy to find, and communication was quick and friendly. The room is basic, but it has everything you need and is spacious. The airconditior and ceiling fan was a tonic after a long day in the heat. The caretaker is so sweet, caring, and helpful. The hotel is in a wonderful neighbourhood away from the tourist noise but quickly accessible. There are lovely spots around within walking distance for delicious coffee, drinks, and views. We felt safe walking anywhere during any time of the day.

Cons:

All we needed were a rack in the shower for our toiletries.

2026-08-08 • via Nuitee
T
Tuấn Anh • solo_traveller • vn
10
2026-07-24 • via Nuitee
D
Diep • couple • vn
10
Pros:

Khách sạn có phòng ăn đầy đủ đồ dùng bếp, lò vi sóng rất thuận tiện cho gia đình có con nhỏ, sạch sẽ, nhân viên nhiệt tình

2026-07-02 • via Nuitee
S
subaih • solo_traveller • ae
3
Gym like hotel I had to drag my car things to 3rd floor
Pros:

The staff

Cons:

No elevator

2026-07-01 • via Nuitee
M
Minh Nguyen • solo_traveller • fi
4
2026-06-27 • via Nuitee
P
Philippe • solo_traveller • fr
10
2026-06-15 • via Nuitee
B
Bruna • couple • ie
7
2026-05-13 • via Nuitee
M
Matilda • couple • au
8
Great place, just choose based off your intentions in Hanoi of if you want to see the famous spots easily.
Pros:

If I could rate the staff any higher I absolutely would, the most friendly and welcoming staff who helped with our washing and gave us umbrellas when it rained. There is a washing machine and dryer you are able to use free of charge or pay a very small fee (can’t remember exact amounts) for them to do it for you. Room was amazing and rooftop was a very nice area as well.

Cons:

Far away from lots of the activities and famous Hanoi attractions, which can be great as it doesn’t get too loud at night but be aware that if you want to see lots of stuff you may have to get a taxi or grab.

2026-05-11 • via Nuitee
M
Mendez • solo_traveller • ph
8
2026-05-10 • via Nuitee
T
Tomer Zvi • solo_traveller • il
7
2026-05-09 • via Nuitee
M
Mia • couple • au
6
2026-05-05 • via Nuitee
P
Philipus • solo_traveller • id
10
Real Value for money, nice, clean and everything works. Cindy the manager was amazing, superhelpful!
2026-04-29 • via Nuitee
P
Pierre-Denis • solo_traveller • fr
7
Pros:

Emplacement, propreté

Cons:

Bruit de travaux extérieur indépendant de l'hôtel

2026-04-14 • via Nuitee
E
Ethan • solo_traveller • gb
9
2026-04-09 • via Nuitee