Hyatt Place Las Vegas at Silverton Village

Gostei do tamanho do quarto, muito confortável. As recepcionistas muito gentis e educadas

Very clean. Well appointed rooms. Dog friendly. Great breakfast!

Cleanliness and location. Allowed for our golden doodle to stay with us on our travels.

Friendly and helpful staff. Big and clean rooms, next to the highway but really quiet.

Hyatt has always been one of my favorite brands. They are a company that takes pride in offering great customer service from top to bottom. At this location, the staff went above and beyond to ensure that my family and I were taken care of in a multitude of ways. The food was great as well from the breakfast to the takeout menu. Will definitely visit again.

Very clean and well maintained. Allowed for our golden doodle to stay with us. No smell of dogs, or any disarray from pets!

Roomy nicely decorated convient location. Good breakfast

I like how easy check in and check is, the free breakfast, and amenities!
I love how quite the location is as well and it’s pet friendly with no weird smells

Siempre me gusta por la tranquilidad y el estacionamiento. Y también q está muy limpio

Die Lage im südlichen Teil des Las Vegas Blvd war für meine Bedürfnisse perfekt.

Amazing hotel; stayed here a few times - clean, nice design, great facilities, friendly staff. Will stop again in the future

These people claimed to have called me back to back. They did send me email requesting prepayment for a room (one night stay) and threatened to cancel my reservation if I did not comply. I was unaware of them reaching out due to me driving to the hotel !!!!

As I walked into the Lobby and gave my last name she stated, “Oh, we were in the process of sending you another email!”
I assumed it was about the early check in I had requested days prior.

This lady asks me for my card and ID, sticks it into her card reader and takes payment. Then proceeds to tell me that they have no rooms available at the moment that I’d have to wait to 1:30pm for a room. I was pissed - I calmly said ok no problem. Walked out, sat in my vehicle and called the only OTHER Hyatt in town whom told me that they had availability and would be happy to accommodate me at that moment (about 11am). They asked me if I’d already paid for my reservation, I told them it was paid for.

They put me on hold and called the Hyatt I was at, then picked up the line stating that they were refusing to release my reservation.

I walked back into that office and spoke with the manager who said the best she could do is 1pm and that the hotels are franchised and don’t work together.

She refused to refund me so that I could go elsewhere - even though she took my payment already knowing the could not accommodate me. Yet they were emailing and calling me for prepayment.

I’ve been a passport member since 2011, I’ve been loyal to Hyatt and have not stayed anywhere else since 2011

I will not be staying with Hyatt again. They are far removed from what they used to be.

Location is nice, convenient off the highway. Very clean, brand new, comfy beds and tasty breakfast.

Positive confirmed bed bugs in hotel. Staff were not responsive and dismissed my concerns. Inspectors came out and confirmed bed bugs were present and the hotel is only willing to compensate me for one of my nights of stay. Would never stay here again due to lack of communication and reluctance to provide a proper solution paired with a bed bug infestation. I physically brought the bugs down to the front desk with photos of them in the bed and bites on my ankles and hands.