DoubleTree by Hilton South Charlotte Tyvola

It was clean

Staff and the cookies.

The lady that was working upfront was friendly

Aucune idée

I’m usually someone who only writes reviews when I have something great to share, but today I need to speak up about my experience.
​On my first day, I was warmly welcomed by Dale, who was absolutely incredible and made me feel right at home. When I got to my room, I noticed the bathroom wasn't as clean as it should have been, but I decided to look past it.
​However, today—my final day—was extremely disappointing. I called the front desk to ask if the hotel had a laundry service, but after being left on hold for over 8 minutes, I decided to go down to the lobby in person.
​I noticed the staff member was working alone and had a guest in front of him. I intentionally stood off to the side so he wouldn't feel rushed. Once he finished with that guest, I quickly asked if the hotel offered laundry service. Instead of a quick answer, he called the next person in line. I remained patient and waited my turn.
​When he proceeded to call a woman who had arrived after me, I gently mentioned that I had been waiting and just needed to know if there was a laundry service. He asked me to wait another minute and argued that it wasn't my turn, even though I was clearly next.
​After going through all of that, he finally told me they don't have laundry—a simple yes or no question that could have taken two seconds to answer.
​I was deeply disappointed by Mr. Clifton Floyd's lack of courtesy. To make matters worse, as I was walking away, he and the other guest started laughing out loud. It was embarrassing and made me feel completely humiliated.

I took a shuttle from the airport to this Double Tree hotel. Turned out to be the wrong location that I took. 🫣 I didn’t have any encounters with this doubletree location but let me tell you. Mr. D. Greenidae was noting more than AMAZING! His customer service was excellent! His smile was so contagious. The way he was talking and guiding his customers had me at awwwwwww. He asked for reviews and so I couldn’t resist. I said, I am not even staying here but I will give my review. So here it is. I’m also planning a family reunion next year and out of All of the hotels in the area. This one right here has won my daughter and I over. Looking forward to doing business with this location right here. Now I can’t leave out their shuttle driver. He went above and beyond as well. Thank you for your great customer service and care.

average, not friendly, didn’t take cash, had to pay for parking, not dirty but not standard clean. I would not come back.

Our flight was delayed and they put us as a “no show” and made us call our travel agent to receive the payment card on file. Once my travel agent called them and provided a number for them to call and get CC information, the front desk staff (I think Dave was his name) started complaining about having to do the travel agents job. He then told us “call us next if you’re running late” yeah…let me figure out away to call you from 35,000 ft for a room we already booked and paid for. We didn’t receive a email or courtesy call asking for check in times.

2. None of the rooms have a safe! If I knew this before I booked, I wouldn’t have even booked this hotel. If you’re a person who needs a safe (you know who you are) don’t book this hotel. Maintenance staff said “oh yeah we’ve been thinking of putting safes, just haven’t done it yet”

3. The room AC vent sits right above the bed. You get the luxury of listening to an old ac unit that sounds like a jet engine.

4. We booked the shuttle to leave at 5:30am the night before. In the morning we were told it only runs on the hours. They’re sign literally tells you that you can book the shuttle between the hours.

Worse hotel experience of my life

Clifton (front desk manager) and Amaya (front desk agent) were absolutely amazing. They were very nice and attentive. Any need my family and I had during our stay they were able to meet/ find a solution. Would definitely visit this hotel again.

The beds and pool

Perfeft hotel Thank you DaLe Greenidue my pleasure

Dale was amazing and very helpful

Dave greenish was very helpful and provided excellent customer service to me. He made sure I was very well accommodated and answered all my questions. He’s a great supervisor and also very professional.