DoubleTree by Hilton South Charlotte Tyvola

Hotels
•
Doubletree by Hilton
7 (344 reviews)
5624 Westpark Drive , Charlotte , US
+1 704-527-8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Close to airport / free transfer
Housekeeping staff praised by multiple guests
Some guests found rooms clean and good value
Convenient location and quick access to transport
Friendly front-desk staff cited in several reviews
Cons:
Poor cleanliness (blood, mold, stains reported)
Significant maintenance issues (leaks, broken fixtures, TV/AC problems)
Extra charges: paid parking, breakfast fees, being charged for different bed
Front-desk rudeness and poor management response to complaints
Broken amenities (no ice machine on some floors, broken gym equipment) and smoky/marijuana smells in halls

Categories

Cleanliness
3.5
Strongly negative: multiple guests reported extreme cleanliness issues (blood on sheets, mold on duvet, stains on carpets and blankets); several reviews explicitly state rooms were dirty.
Service
8.5
Mixed but generally positive: reports of rude front-desk staff and management not returning calls exist, but numerous reviews praise the housekeeping and some front-desk employees as friendly and very helpful.
Location
9
Consistently positive: several guests note proximity to the airport and a free transfer; location repeatedly described as convenient.
Room Quality
3.5
Negative: frequent reports of maintenance and safety issues (shower leaks, broken shower glass, cracked tiles, broken toilet handle, stained carpet, wrong bed type, TV/AC failures).
Amenities
7.5
Mixed: airport transfer and basic amenities present, but multiple complaints about paid parking, no ice machine on some floors, broken gym equipment and other malfunctioning amenity features.
Value for Money
8
Mixed leaning positive in some reviews: several guests complained about additional charges (parking, breakfast, being charged for a different bed) and felt the property was overpriced given its condition, while others called it good value and a reasonable price.
Food and Beverage
7.5
Generally mixed/negative mentions: breakfast was often charged and not included (some found that unacceptable), and some staff at breakfast were described as unwelcoming; limited praise in reviews.
Overall Experience
8.5
Mixed overall: strong positives for staff and location contrasted with poor cleanliness and maintenance. Some guests described it as a good choice, others said they would not return—resulting in a varied overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location and Amenities

This hotel, just 6 miles from downtown Charlotte, offers easy access to major highways and the airport. Guests can enjoy free airport shuttle services and relax in rooms with a 37-inch flat-screen TV.

Leisure and Business Facilities

Guests have complimentary access to the gym and seasonal outdoor pool, as well as a business center for their convenience. The hotel also provides free on-site parking and RV parking options.

Dining Experience

Indulge in modern Southern cuisine at the onsite restaurant, Southern Twist, and unwind with a drink at the Southern Twist Lounge. Every room features free Wi-Fi, an MP3 connection, and a coffee maker for a comfortable stay.

Book your stay at DoubleTree by Hilton South Charlotte Tyvola for a perfect blend of convenience and comfort.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

7
Based on 344 reviews
Cleanliness: 3.5
Service: 8.5
Location: 9
Room Quality: 3.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8.5
A
Ashley • solo_traveller • us
10
2026-10-30 • via Nuitee
Z
Zohrab • solo_traveller • us
8
2026-10-27 • via Nuitee
J
Jenelvah • couple • us
1
The staff was not accommodating to the early check-in and 50 credit that I paid extra for in my rate selection. The faci
2026-10-26 • via Nuitee
J
John • family_with_children • us
1
The employee at the desk was very rude and not very accommodating
Pros:

Nothing

Cons:

Everything

2026-10-25 • via Nuitee
R
Rudolph • couple • us
10
2026-10-15 • via Nuitee
Q
Quaneva • couple • us
10
2026-10-14 • via Nuitee
J
Joseph • extended_group • us
6
Cons:

The breakfast being charged
No military discount
Parking fees

2026-10-13 • via Nuitee
G
Giron • couple • us
1
Muy mal
Pros:

Nada abia sangre en mis sábanas el espejo súper susio el baño todo estuvo muy mal

Cons:

Estaba sucio

2026-10-12 • via Nuitee
A
Alaniyah • couple • us
1
2026-10-12 • via Nuitee
F
Frederick • solo_traveller • us
10
2026-10-12 • via Nuitee
Q
Quantisha • solo_traveller • us
9
Call and confirm beds booked.
Pros:

How clean it was and how lovely the staff were!! Man, the cleaning staff was sooooo awesome!! They need a raise. They take their job very seriously!!!!

Cons:

Paid parking and the fact that I booked a king room and they gave me a double queen bedroom!! I don't care if it's was a few bucks more. I wanted the room I paid for. By the way, I was charged for the king bed anyway.

2026-10-08 • via Nuitee
A
Andrea • extended_group • ec
9
Cómodo
Pros:

Cerca del aeropuerto y el Transfer gratis

2026-10-08 • via Nuitee
D
Drew • couple • us
4
Awful facility maintenance.
Pros:

Location was good.

Cons:

Toilet hardly flushed, shower leaked everywhere, no overhead lights in bedroom made it very dark, one tv didn’t work at all, tiles in bathroom we’re cracked, carpet stained all over, cant enter the lobby from rear entrance after hours as the card reader doesn’t work, price to park is ridiculous when already paying for a room at a poorly maintained hotel. Overall great staff working in a terrible facility, will not return or recommend.

2026-10-07 • via Nuitee
S
Samantha • couple • us
8
Great choice !
Pros:

Clean nice and really a good value and close to airport!

2026-09-17 • via Nuitee
L
La’Shawn • family_with_children • us
1
horrible
Pros:

I room had mold on the Duvet and stains. The toilet handle was broken and the shower glass fell off on my daughter.

Cons:

I didn't like anything. The GM or manager refuse to give me a call back and I called several times

2026-09-11 • via Nuitee
G
Giron • solo_traveller • us
9
Good 👍
Pros:

Limpio

2026-09-08 • via Nuitee
M
Monk • extended_group • us
7
2026-09-01 • via Nuitee
D
Derrick • solo_traveller • us
10
2026-08-31 • via Nuitee
T
Terra • solo_traveller • us
6
2026-08-26 • via Nuitee
C
Charlene • couple • us
10
2026-08-22 • via Nuitee