Matilda Boutique and Spa Hotel

Hotels
•
Independent
8.6 (113 reviews)
73 Ma May, Hang Buom, Hanoi, 10000 , Hanoi , VN
+84 24 3938 2255

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Facilities

Full-service spa
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious room
Cons:
Noisy doors
Smelly washroom
Average breakfast

Categories

Cleanliness
7.85
The washroom was a bit smelly and needs fixing.
Service
9.85
Staff was amazing, friendly, and helpful.
Location
9.35
Convenient location in Hanoi, very walkable to markets and shops.
Room Quality
8.35
Room was spacious and comfortable.
Amenities
8.35
Hotel is modern and attractive inside.
Value for Money
8.85
Best in class and price for prime real estate.
Food and Beverage
7.35
Breakfast is average with limited choices.
Overall Experience
8.85
Overall a good experience, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:55

Property Description

Indulge in a luxurious escape at Matilda Boutique and Spa Hotel, where comfort meets convenience in the heart of Hanoi.

Unwind in Ultimate Relaxation
Rejuvenate your senses at our exquisite spa, offering a variety of massages, body treatments, and facials designed to help you unwind and revitalize.

Culinary Delights Awaits
Savor delicious meals at Lotus Restaurant or enjoy a casual snack at our coffee shop/café. Daily complimentary receptions offer the perfect opportunity to mingle while our 24-hour room service caters to your cravings at any time.

Modern Comforts at Your Fingertips
Stay connected with complimentary Wi-Fi throughout the hotel, relax on plush memory foam beds, and enjoy our well-appointed guestrooms featuring LCD televisions and designer toiletries.

Experience the charm of Hanoi with us – your perfect retreat awaits! Book your stay today.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 113 reviews
Cleanliness: 7.85
Service: 9.85
Location: 9.35
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 7.35
Overall Experience: 8.85
P
Patricia • couple • au
8
Overall a good hotel. Most of the staff were friendly and attentive. One of the staff tried to push us to book tours wit
Pros:

Location, walking distance to everything!

Cons:

Room with no windows, felt very claustrophobic and no fresh air. Plus we were upstairs from the restaurant, so very noisy in the morning.

2026-07-23 • via Nuitee
E
Emily • couple • au
7
2026-07-19 • via Nuitee
M
Maeva • couple • fr
9
Très bien pour une courte étape
Pros:

Chambre confortable et propre

Cons:

Très mal insonorisé (une personne téléphonait devant notre porte à 2h du matin) et chambre très petite, peu de place pour ouvrir les valises

2026-07-02 • via Nuitee
R
Rainier • solo_traveller • ph
7
2026-07-01 • via Nuitee
J
Joachim • couple • de
8
2026-06-21 • via Nuitee
H
Hallel • couple • il
10
Pros:

מקום מקסים!
היה מושלם לנחיתה רכה בוייאטנם, במיוחד בתור סוליסטית
פקידי הקבלה היו אדיבים ונחמדים
נמצא במיקום סופר מרכזי, בלב מרכז העניינים

2026-06-06 • via Nuitee
I
INGRID • solo_traveller • us
9
Pros:

Location
The room (balcony)
Breakfast was exceptional
Good toiletries included

Cons:

A bit noisy, but I'm used to it so it didn't bother me in particular,

2026-05-27 • via Nuitee
R
Ramiro • solo_traveller • us
10
Comfy beds
Pros:

They are very professional and ocomidating. We stayed an extra day in Sapa and they were able to adjust our stay. Thier communication is very good and thier English was spot on. It's got very good food choices and coffee places around the area

Cons:

There are no complains about the stay

2026-05-24 • via Nuitee
A
Amee • couple • au
6
2026-05-12 • via Nuitee
A
Aleksandar • solo_traveller • au
10
Pros:

Great place..

Cons:

Everything was good

2026-05-11 • via Nuitee
B
Boo_N • solo_traveller • gb
10
2026-05-09 • via Nuitee
E
Elizabeth • couple • au
10
And excellent place to stay would come again
Pros:

The room was perfect the staff were lovely

Cons:

Every thing was perfect

2026-05-02 • via Nuitee
C
Chung Man • couple • gb
7
Staff was friendly utill you don’t buy there products
Pros:

Looks a lot better on photos

Cons:

Location was great

2026-05-02 • via Nuitee
J
james • solo_traveller • au
9
2026-04-29 • via Nuitee
S
Shah • couple • in
8
2026-04-29 • via Nuitee
R
Roman • solo_traveller • ch
8
2026-04-23 • via Nuitee
M
Marco • couple • it
4
Niente di particolare
Pros:

Posizione centrale e vicino alle principali attrazioni e ristoranti; possibilità di utilizzare il bagno anche post checkout

Cons:

Stanza piccola e poco pulita; la finestra si affaccia su un cavedio e non entra praticamente luce. Abbiamo scelto un hotel proprio per avere maggiori garanzie ma il rapporto qualità-prezzo è assolutamente scarso.

2026-04-21 • via Nuitee
M
Matt • family_with_children • gb
7
Pros:

Right in the Old Quarter about 200 metres from Beer Street (horrific place but good if you want a night out!) Despite this, very safe and no noise. If you're not fussed about ridiculously loud bars, might be worth staying a bit further west in the Old Quarter for sightseeing. Still very central though.

Cons:

Nothing major - didn't spend much time there overall but seemed very nice

2026-04-11 • via Nuitee
P
Paul • couple • nl
6
Niet aan te bevelen hotel vanwege personeel.
Pros:

De kamer, Matilda VIP Balkon, was ruim en comfortabel. Goede douche en elke dag goed schoongemaakt.

Cons:

Het personeel is absoluut niet gefocust op de gasten. Vaak druk met hun mobile. Nooit vragen of je goed geslapen hebt. Nooit een prettige dag wensen. Ook bij uitchecken geen vraag over hoe het verblijf bevallen is. Geen enkele aandacht.
Het ontbijt is beperkt. Weinig keus en gedurende ons verblijf van 5 dagen geen variatie.

2026-04-11 • via Nuitee
A
Amelia • couple • gb
10
Amazing, great quality for money. Great staff, lovely clean hotel.
Pros:

The staff were so lovely and accommodating with our late check in. The room was lovely and clean and the bed super comfy. Perfect location. Would 100% recommend.

2026-04-08 • via Nuitee