Ritz Acapulco All Inclusive

Hotels
8.1 (1384 reviews)
Avenida Costera Miguel Aleman No. 159 , Acapulco , mx
+52 744 469 3500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
La ubicación
Las instalaciones
Buena comida
Buen trato del personal
Cons:
Limpieza deficiente
Personal grosero
Ruidos molestos
Problemas con los elevadores

Categories

Cleanliness
5.68
Multiple reviews mentioned issues with cleanliness, including the presence of cockroaches and unkempt areas.
Service
7.65
Some staff were noted as rude and unhelpful; however, there were positive mentions of service elsewhere.
Location
9.69
Positive mentions of the beach location and convenience.
Room Quality
8.14
Rooms received a mix of opinions, with some complaints about bugs and maintenance.
Amenities
8.67
Acknowledgment of good facilities like pools, though some require maintenance.
Value for Money
9.13
Generally good value highlighted in various reviews despite some negative aspects.
Food and Beverage
7.18
Mixed comments on food quality; many felt improvements were needed.
Overall Experience
8.65
Overall stay was enjoyable for most, but several significant issues were reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:01

Property Description

Beachfront Luxury and Entertainment

Ocean View Rooms with Amenities
Experience comfort and convenience in our rooms equipped with safety deposit boxes and fans. Enjoy stunning ocean views and unwind with cable TV.

Dining and Entertainment Options
Indulge in a variety of dining experiences from buffets to a la carte options. Don't miss live music at Bar Margaritas on weekends. Plus, enjoy nightly performances at the hotel theater.

Convenient Location and Services
Only 30 minutes from the airport, our hotel offers easy access to downtown Acapulco and the International Convention Centre. Get travel tips from our staff for a seamless stay.

Ready to experience beachfront luxury and entertainment at Ritz Acapulco? Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Location

Guest Reviews

8.1
Based on 1384 reviews
Cleanliness: 5.68
Service: 7.65
Location: 9.69
Room Quality: 8.14
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 7.18
Overall Experience: 8.65
M
Matilde • couple • mx
10
Pros:

Su ubicación es ecxelente y la atención del personal

Cons:

Las almohadas están muy altas propongo poner una lavadora de centrifugado para sacar la ropa 😃

2026-08-08 • via Nuitee
J
Javier • solo_traveller • mx
9
2026-08-06 • via Nuitee
S
Sergio • solo_traveller • mx
8
Pros:

La atención del personal

Cons:

Las instalaciones son muy austeras para el precio y tipo de hotel

2026-08-06 • via Nuitee
M
Miranda Cid • solo_traveller • mx
10
2026-08-04 • via Nuitee
G
Giorgia • couple • mx
7
2026-08-03 • via Nuitee
V
Victoria • solo_traveller • mx
8
Pros:

El todo incluído y el personal muy atento

Cons:

Faltan albercas

2026-08-03 • via Nuitee
R
Rafael • extended_group • br
8
2026-08-03 • via Nuitee
P
Pamela • couple • mx
7
Ni muy muy ni tan tan
Pros:

La ubicación es buena, el cuarto fue lo mejor, el aire acondicionado funcionaba muy bien.

Cons:

La comida se puede sentir repetitiva, creo que les falta personal y hay muchas cosas que necesitan remodelación/mantenimiento, si vas en coche dejan en el sol y cuando te lo entregan está hirviendo.

2026-08-02 • via Nuitee
E
Elena • solo_traveller • mx
10
Pros:

La alberca le encanto a mi hijo

Cons:

Mmm solo el elevador parecen viejitos

2026-08-02 • via Nuitee
A
Adriana Guadalupe • solo_traveller • mx
10
2026-07-25 • via Nuitee
W
William • solo_traveller • mx
10
2026-07-25 • via Nuitee
G
Gerardo • solo_traveller • mx
10
2026-07-25 • via Nuitee
A
Arroyo Leo • solo_traveller • mx
10
2026-07-24 • via Nuitee
V
VALDEZ VENEGAS • solo_traveller • mx
10
2026-07-23 • via Nuitee
T
tania • solo_traveller • mx
10
2026-07-23 • via Nuitee
D
Daniela • family_with_children • mx
7
Tranquila
Pros:

Las habitaciones eran comodas y me agrado que tuvieran una almohada extra y una cobija

Cons:

El personal no era grosero pero tampoco amable mas que un mesero fue muy amable con nosotros.
En mi habitación no habia toallas y tuve que pedirlas mas de tres veces para que me las pudieran llevar

2026-07-23 • via Nuitee
A
Alvarez • solo_traveller • mx
8
Pros:

Los juegos de voleibol y el bingo

Cons:

El último dia de comida estuvo excelente pero los primeros muy repetitivo

2026-07-23 • via Nuitee
C
Carlos • solo_traveller • mx
9
Pros:

La comida es muy buena, la atención es rápida y de buena manera, en general todos son muy amables.

Cons:

Algunas cosas ya se ven un poco deteriorado

2026-07-22 • via Nuitee
C
Contreras Mendoza • couple • mx
8
buena
Pros:

me gusto el concepto, la comodidad y la estancia dentro del hotel como las instalaciones

Cons:

el peronal solo andan tras la propina y se olvidan de servir

2026-07-21 • via Nuitee
M
Marlene • family_with_children • mx
10
Excellent service and hospitality
Pros:

Everything was clean

Cons:

Nothing

2026-07-21 • via Nuitee