DoubleTree by Hilton San Antonio Airport

Hotels
•
Doubletree by Hilton
7.8 (711 reviews)
611 Northwest Loop 410 , San Antonio , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great staff
Comfortable beds
Good location
Excellent food and beverage
Cons:
Unfriendly staff at check-in
Parking difficulties

Categories

Cleanliness
7.03
Room was well maintained, but issues with check-in suggest some operational cleanliness challenges.
Service
8
Staff were attentive and pleasant, with notable mentions of Laura and Alaska for exceptional service.
Location
8.54
Convenient location close to restaurants and activities, praised for accessibility.
Room Quality
7.49
Rooms are comfortable with good amenities, but some concerns about service during check-in affected overall perception.
Amenities
8.02
The hotel offers a good range of amenities, such as breakfast and restaurant service.
Value for Money
7.48
Pricing felt reasonable considering the comfortable stay, despite a few service hiccups.
Food and Beverage
8.03
Restaurant food received high marks; guests highlighted excellent service from staff.
Overall Experience
7.8
Overall, a positive experience despite some check-in challenges and initial misunderstandings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:50

Property Description

Luxurious Amenities
DoubleTree by Hilton San Antonio Airport offers a range of luxurious amenities including a hot tub, sauna, and a year-round heated outdoor pool for guests to relax and unwind.

Dining Experience
Guests can enjoy delicious meals at Asado's Seafood & Grill, which serves breakfast, lunch, and dinner daily. The perfect spot to indulge in a culinary experience during your stay.

Convenient Services
With free shuttle service, a 24-hour fitness center, and car hire options, guests can enjoy convenience and comfort throughout their stay at DoubleTree by Hilton San Antonio Airport. Book now for a memorable experience.

Important information:

Please note that carrying a weapon on property premises is prohibited, and violators may be subject to arrest for criminal trespass under applicable law.

The airport shuttle service operates upon request from 00:00 to 00:00 every 15 minutes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 711 reviews
Cleanliness: 7.03
Service: 8
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 7.8
L
Leonard • couple • us
10
Pros:

Very good

Cons:

The property was good

2026-05-26 • via Nuitee
G
George • couple • us
10
Hotel was clean and staff was very professional
Pros:

Clean

2026-05-26 • via Nuitee
J
Jay • couple • us
6
2026-05-22 • via Nuitee
G
Genesis • couple • us
10
2026-05-21 • via Nuitee
C
Christopher • solo_traveller • us
8
2026-05-20 • via Nuitee
D
Deborah • solo_traveller • us
6
Saw my dear friend's child get married. Probably would be unlikely to stay at this hotel again.
Pros:

Ist room did not smell great. Was graciously moved to new room with not problem.

Cons:

Smell of first room.

2026-05-19 • via Nuitee
T
Tony • couple • us
10
Enjoyed it very completely
Pros:

Location was very good easy to move in and out, didn't have breakfast there

Cons:

After I checked out hours later I come to find that my wallet was missing and remembered I had left it in the room I was staying. I called thr hotel and let them know I left my wallet in the room, the front desk staff was very respondent and took quick action to recover my wallet. I was later informed by Mr Austin of the good news they had found it and would hold on to it till I get there, I was very happy and grateful they responded quickly and to informed me, I thank you and the staff for a job well done and for that I'll be using Double Tree Hotel more often, Thank you again your staff earn a gold star.

2026-05-18 • via Nuitee
D
Devin • couple • us
6
I had to go to San Antonio on short notice for a medical emergency in the family. Normally I plan these trips out and I
Pros:

Convenient location

Cons:

Doesn’t seem run down like most the hotels in San Antonio

2026-05-18 • via Nuitee
A
Angela • couple • us
7
Great value
Pros:

Starbucks in the lobby

Cons:

A little older

2026-05-03 • via Nuitee
B
Brouillet • solo_traveller • us
1
Charged me extra for no reason and no one can "find" the charge
Pros:

Danny was cool

Cons:

They charged me an extra .56 and 152.50 with zero explanation. I checked out on time and left the room immaculate.

2026-04-30 • via Nuitee
A
Anna • solo_traveller • us
10
Pros:

Everything was to my expectations

2026-04-30 • via Nuitee
E
esther • solo_traveller • us
6
Pros:

Nothing

Cons:

Parking lot

2026-04-27 • via Nuitee
S
Shakita • couple • us
6
2026-04-27 • via Nuitee
C
Campbell • solo_traveller • us
9
2026-04-22 • via Nuitee
P
Pioneer40695386176 • Family
10
Give that man a raise!
Pros:

I just wanted to come and say thank you to DoubleTree for the quality of our stay while we were in town visiting family recently🙏 The front desk workers were very friendly and helpful to us. The cleaning crew were also very nice 😇and circled back to us when the kids were being extra the first time they came around😅. The room was clean and smelled fresh when we arrived and the staff maintained clean towels and perfectly made beds for us every day. I was grateful to have a quiet and relaxed space to come back to after being out with family all day.
A special shout-out as well to Danny for making us feel welcome and like he was genuinely happy to help us throughout our stay.
Thank you! We'll definitely be back to this location in the future 😊

2026-04-20 • via Tripadvisor
P
P6272XQdeeg • Couples
6
Thank you
Pros:

Thank you for making our weekend time with Double Tree comfy to the front desk Neilam from Puerto Rico thank you.

2026-04-20 • via Tripadvisor
• couple • mx
10
2026-04-17 • via Nuitee
D
dougaP195MI • Friends getaway
10
Abby is the best
Pros:

Abby was wonderful, people like her make staying away from home bearable

2026-04-11 • via Tripadvisor
T
Travel53703272274 • Family • San Antonio, Texas
10
Great experience
Pros:

Excellent customer service from Danny

2026-04-09 • via Tripadvisor
C
carlosjF5979HE • Business • McKinney, Texas
10
San Antonio Stay.
Pros:

Great stay at the DoubleTree by Hilton San Antonio Airport. The hotel was clean, convenient, and very comfortable.

Big thanks to Neslam for outstanding customer service—friendly, attentive, and truly made me feel welcome.

Would definitely stay here again!
Charlie.

2026-04-06 • via Tripadvisor