DoubleTree by Hilton San Antonio Airport

Hotels
•
Doubletree by Hilton
7.8 (761 reviews)
611 Northwest Loop 410 , San Antonio , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great staff
Comfortable beds
Good location
Excellent food and beverage
Cons:
Unfriendly staff at check-in
Parking difficulties

Categories

Cleanliness
7.03
Room was well maintained, but issues with check-in suggest some operational cleanliness challenges.
Service
8
Staff were attentive and pleasant, with notable mentions of Laura and Alaska for exceptional service.
Location
8.54
Convenient location close to restaurants and activities, praised for accessibility.
Room Quality
7.49
Rooms are comfortable with good amenities, but some concerns about service during check-in affected overall perception.
Amenities
8.02
The hotel offers a good range of amenities, such as breakfast and restaurant service.
Value for Money
7.48
Pricing felt reasonable considering the comfortable stay, despite a few service hiccups.
Food and Beverage
8.03
Restaurant food received high marks; guests highlighted excellent service from staff.
Overall Experience
7.8
Overall, a positive experience despite some check-in challenges and initial misunderstandings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:50

Property Description

Luxurious Amenities
DoubleTree by Hilton San Antonio Airport offers a range of luxurious amenities including a hot tub, sauna, and a year-round heated outdoor pool for guests to relax and unwind.

Dining Experience
Guests can enjoy delicious meals at Asado's Seafood & Grill, which serves breakfast, lunch, and dinner daily. The perfect spot to indulge in a culinary experience during your stay.

Convenient Services
With free shuttle service, a 24-hour fitness center, and car hire options, guests can enjoy convenience and comfort throughout their stay at DoubleTree by Hilton San Antonio Airport. Book now for a memorable experience.

Important information:

Please note that carrying a weapon on property premises is prohibited, and violators may be subject to arrest for criminal trespass under applicable law.

The airport shuttle service operates upon request from 00:00 to 00:00 every 15 minutes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Location

Guest Reviews

7.8
Based on 761 reviews
Cleanliness: 7.03
Service: 8
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 7.8
P
Paul • couple • us
10
Every time we fly
Pros:

Shuttle bus every 15 minutes to airport

Cons:

Nothing

2026-09-12 • via Nuitee
H
Humberto • family_with_children • us
1
La mas pesima en mi experiencia
Pros:

El starbucks solamente

Cons:

EL personal muy displicente no sabian español pero son racistas groseros, se supone que estando en texas pegado a mexico hay mucho turista mexicano incluso gente que vive en la misma ciudad el 60% habla español no puede ser que en una cadena tan grande no hagan el intento ni por escucharte.

1. Personal pesimo solamente una señora de limpieza asiatica tiene mucho mas educacion que todo el personal del frontdesk una basura.

2. El tamaño de la cama y de la habitacion para 4 personas no sirve para nada las del hampton inn, quality inn, hasta motel 6 son mas grandes es carsimo para el pesimo comfort que de brindan

3. En el baño no hay extraccion no se van los olores ni el vapor tuvimos que comprar un aromatizante para el baño por que los olores se pasan a la habitacion.

4. Llegamos y habia una mancha de agua abajo del refrigerador que tiene abajo de la tele, bueno no podrias andar descalzo por que aparte de lo mojado olia muy mal a pura humedad horrible.

5. El aire acondicionado cada vez que prendia olia muy mal a humedad.

En fin la estancia mas pesima en mi experiencia y vaya que estabamos en USA donde todo es perfecto segun ellos, un mugrero no volveria ni loco.

2026-09-08 • via Nuitee
G
GONZALO • couple • us
7
Pros:

ROOM

Cons:

WHY IS IT CHECK IN SO LATE

2026-09-08 • via Nuitee
A
Alexandria • couple • us
10
The best hotel in San Antonio
Pros:

THIS IS OUR GO TO HOTEL. Beds are comfy, room stays cold, and the staff is so nice. Wouldnt want to stay anywhere else.

2026-08-31 • via Nuitee
J
John • couple • us
8
Cons:

Food

2026-08-26 • via Nuitee
M
markus • family_with_children • us
10
2026-08-25 • via Nuitee
S
Sanjuana • extended_group • us
10
2026-08-18 • via Nuitee
E
Elba • couple • us
10
2026-08-15 • via Nuitee
S
Susan • family_with_children • us
9
2026-08-11 • via Nuitee
I
I5391EHmarkr • Friends getaway
10
Awesome !
Pros:

Everything was marvelous !
Customer service was awesome !
Danny Luna and Melissa, front lobby staff were excellent, courteous, professional, and patient.
Even when the pressure was on; the front lobby staff was above the hotel experience !!

2026-07-29 • via Tripadvisor
A
ashito4540 • Family • Houston, Texas
4
Can be better
Pros:

I stayed at this hotel recently, and unfortunately my experience was below expectations.

The first thing I noticed was the location. The hotel sits right next to a freeway where multiple roads and an interchange merge near the main entrance, making it feel somewhat unsafe and difficult to access. Overall, it didn’t feel like an area where I would be comfortable walking around, especially at night.

The property itself is showing its age and could really benefit from significant maintenance and renovations. The beds are small, the bathrooms are cramped, and the rooms don’t do much to block outside noise. The windows appear to be single pane, so you can clearly hear traffic all night, to the point where it almost feels like the windows are open.

The restaurant has an appealing menu, but the quality of the food didn’t live up to the descriptions. On the positive side, the Starbucks inside the hotel was excellent and ended up being the highlight of my stay.

Parking was another disappointment. I had read that there was usually plenty of parking available, but that definitely wasn’t the case during the weekend. The parking lot was completely full, and the front desk staff wasn’t very helpful beyond directing guests to park at the nearby Rooms To Go parking lot, which doesn’t appear to have dedicated security.

I also noticed quite a few people walking around the property smoking marijuana, which further affected my overall impression of the area.

Overall, while the hotel has a few positives, such as the Starbucks, the aging facilities, noise, parking issues, and surrounding environment make it difficult for me to recommend staying here.

2026-07-26 • via Tripadvisor
M
monica • solo_traveller • us
8
Pros:

Beds were really comfortable, AC excellent!

2026-07-21 • via Nuitee
R
robertmB4296MF • Business • Atlanta, Georgia
10
Great
Pros:

I stay at the Doubletree a lot for work purpose. Several times I’ve had the pleasure of being served in the restaurant by Asunción. I just wanted to let you know how nice and polite he is whenever he waits on me. He’s just a really nice gentleman and a true asset to your team. Gracias Asunción.

2026-07-20 • via Tripadvisor
F
F9282OJcristianv • Family
10
Great hotel!
Pros:

Loved this hotel! Very friendly staff and beautiful environment. The rooms were clean. Rebecca helped us and hooked us up with great vacation package. She was super sweet and helpful! Overall great hotel with a great location. Definitely would recommend you and your family come here to enjoy!

2026-07-19 • via Tripadvisor
H
haleyj189 • Family
10
Awesome
Pros:

Rebecca hooked us up with an awesome vacation package! I loved this hotel! It is very nice and clean with a friendly staff. I definitely recommend this hotel!

2026-07-19 • via Tripadvisor
G
Gina • family_with_children • us
9
2026-07-19 • via Nuitee
T
T5471IJam • Family
10
Stay
Pros:

Best experience. Staff is friendly. We also got to book a trip with Rebecca.

2026-07-18 • via Tripadvisor
T
tromeros2020 • Family
10
Hilton experience
Pros:

Jojo helped us out on a nice vacation here at the embassy suites in San Antonio.

2026-07-12 • via Tripadvisor
C
curtrelle42 • Family • Houston, Texas
10
Reunion Ready Hotel!
Pros:

We held our 2026 family reunion at the Hilton Double Tree in San Antonio, Texas. From check in to our check out time, the customer service was wonderful. The most amazing employee was Mariela. It was her first week and I have to say, she nailed it! Her smile, kindness, instructions and clarifications were perfect.
Thank you for a great stay!

Ed and Laura Ware

2026-07-11 • via Tripadvisor
Q
Q4541QSdeeb • Business
10
Check in and check out
Pros:

Front dest check in and check out went well.
Justin checked me in and was super cool and helpful.
At check out Danny and Melissa were there to help me and make sure all went well with my stay

2026-07-11 • via Tripadvisor