NH Collection Quito Royal

Hotels
NH Collection
9 (405 reviews)
Luis Cordero 444 Y Av. 12 De Octubre , Quito , ec

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Clean and spacious rooms
Good breakfast options
Convenient location
Cons:
High prices for breakfast
Issues with room amenities
Noise from surrounding traffic

Categories

Cleanliness
8.64
Multiple reviews highlight cleanliness, but one review mentions issues such as carpet and a small room, impacting the overall sentiment.
Service
9.61
Numerous reviews commend the service and attentiveness of the staff, indicating a positive sentiment.
Location
9.65
Guests appreciate the location being safe and close to restaurants, contributing to a favourable review.
Room Quality
9.1
Rooms are generally described as spacious and clean, with some mentioning improvements needed for furniture.
Amenities
8.63
Amenities are generally good, but specific mentions indicate room for improvement, such as missing items in rooms.
Value for Money
8.09
Some reviews suggest that the pricing is high compared to the quality of certain offerings, affecting the perceived value.
Food and Beverage
8.64
The breakfast received praise, but evaluations of other meals have been mixed, indicating a moderate sentiment.
Overall Experience
9.61
Overall sentiment is positive with many guests expressing enjoyment and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:18

Property Description

Luxurious Accommodation with Health Club: NH Collection Royal Quito, located near the World Trade Centre, offers modernly decorated rooms with air conditioning, flat-screen cable TV, and coffee machines. Guests can enjoy a health club with massage treatments and a well-equipped gym.

Event Organization and Dining Options: The hotel can host events for up to 200 guests and offers a variety of dining choices, including an a la carte lunch and dinner service at Café Royal. Guests can unwind at Trader's Bar or opt for 24/7 room service. Free parking is available on-site, and airport shuttle service can be arranged.

Convenient Location and Services: Situated close to restaurants and the financial centre, NH Collection Royal Quito provides free WiFi, early breakfast options, and views of Quito in some rooms. Mariscal Sucre International Airport is 44 km away. Ready to experience luxury and convenience? Book your stay now at NH Collection Royal Quito.

Important information:

Please note that the hotel charges USD 2 per person per night for the hotel's insurance. This fee is not automatically calculated in the room rate and is mandatory. The information provided in the selected currency is for information purposes only. Charges will always be charged in the local currency. Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of USD 35 per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 405 reviews
Cleanliness: 8.64
Service: 9.61
Location: 9.65
Room Quality: 9.1
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 9.61
S
suewQ5760EN NONE
8
Excellent hotel with only one problem
Pros:

Excellent hotel, the only downside being the breakfast. $24 dollars during the week but ‘only’ $14 on a Sunday if you book before the day, which I did. It really isn’t worth even the $14. The only hot food was special fried rice, plantains and soup. There was a good selection of pastries but not of bread. A real disappointment, and a rip off, which is a shame cos I loved the room and the staff.

2026-07-22 via Tripadvisor
L
Luiz Gustavo solo_traveller br
10
2026-07-21 via Nuitee
B
Badr couple ma
10
2026-07-21 via Nuitee
L
Luiz Gustavo solo_traveller br
10
2026-07-21 via Nuitee
C
Carla couple ec
10
2026-07-20 via Nuitee
C
Cathy solo_traveller au
7
2026-07-18 via Nuitee
C
Cathy solo_traveller au
7
2026-07-18 via Nuitee
C
Cathy couple au
7
2026-07-18 via Nuitee
G
Georgia couple gb
10
We had a great stay at this hotel! We found the staff very friendly and attentive. We can’t wait to return to Quito and
Pros:

The property was well located and only a 15 minute drive from the old town in Quito.
It was very clean and well equipped.

The staff were very attentive and very friendly. We were very impressive with how helpful they well.

Check in was super easy and very quick- which suited us very well.

Cons:

Our phone in our room didn’t work so we couldn’t contact reception!

2026-07-17 via Nuitee
M
Milagros solo_traveller pe
7
Placentera
Pros:

La limpieza y trato del personal

Cons:

El Restaurate se demora demasiado

2026-07-10 via Nuitee
M
Michael solo_traveller us
7
2026-07-09 via Nuitee
C
Christine couple au
8
The hotel is a little dated but comfortable and the staff were nice and helpful.
Pros:

Comfy bed and nice room.
Caesar gave us a lovely private tour of Quito.

Cons:

The food with room service was really poor.

2026-07-02 via Nuitee
J
Julio Alfredo couple br
5
2026-06-27 via Nuitee
A
ALFONSO solo_traveller pe
9
Pros:

El personal del restaurante del desayuno buffet. Super atentos y amables

2026-06-21 via Nuitee
M
Maria couple us
10
2026-06-17 via Nuitee
S
Susanne solo_traveller au
10
Would stay again. The staff make all the difference!
Pros:

Staff amazing. Room lovely and clean. Breakfast great.

Cons:

Location not amazing as out of old town but still very good restaurants in the area

2026-06-15 via Nuitee
L
lolly61 Couples Greater Sydney, New South Wales
10
In the business district but easy to get around
Pros:

We booked this hotel for 2 nights with Expedia and got a great room… king size bed, plenty of space and amenities. Found it is only a few us$ to get to the old town with Uber. Had an early start one morning and they put on a good early breakfast spread for us. Returned to hotel for a third night booked by Intrepid and we get a tiny room, one towel one bottle of water obviously the room only meant for one person 😂….

2026-06-10 via Tripadvisor
G
Garcia Velasquez extended_group hn
9
2026-06-10 via Nuitee
M
Melissa couple pa
9
Buena estancia
Pros:

Ubicación

Cons:

El buffet de desayuno

2026-06-08 via Nuitee
E
Edmond couple ca
8
Very nice stay with great service
Pros:

The service was excellent as was the the hotel transportation options. The breakfast was very good.

Cons:

The bathroom needs a renovation, it is very dated. Other than breakfast the restaurant is very poor, poor choice and very poor quality. I ordered a Caesar Salad and received a bowl of lettuce, no Caesar dressing , they provided me a bottle of olive oil. The onion soup was perhaps the worst I have ever had.

2026-06-02 via Nuitee