The Westin San Jose

Hotels
•
Westin
7.9 (670 reviews)
302 South Market Street , San Jose , us
+1 408-295-2000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Expensive parking
No breakfast

Categories

Cleanliness
7.48
Mentioned as clean but overall experiences with noise and parking issues affected perception.
Service
8.95
Consistently described as friendly and helpful, especially during check-in and check-out.
Location
8.99
Noted as a great location close to activities and the convention center.
Room Quality
7.94
Room quality was generally good with complaints about noise and small size.
Amenities
6.97
Complaints about parking and absence of breakfast, but some positive remarks about the all-marble bathroom.
Value for Money
6.93
Many reviews mention it not being worth the price due to parking fees and other minor inconveniences.
Food and Beverage
7.48
Complaints about lack of breakfast and coffee machine issues.
Overall Experience
8.45
Despite issues, many mentioned good experiences overall, particularly with staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:38

Property Description

Luxurious Accommodations
Indulge in elegance and comfort at The Westin San Jose, where each room features modern decor, contemporary furnishings, and a flat-screen TV.

Culinary Delights
Savor the flavors of Italy at II Fornaio restaurant, offering a delectable a la carte menu for breakfast, lunch, and dinner.

Convenience and Amenities
Stay productive with a 24-hour business center and maintain your fitness routine at the well-equipped gym.

Experience the epitome of luxury and convenience in the heart of downtown San Jose at The Westin San Jose. Book now to elevate your stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Location

Guest Reviews

7.9
Based on 670 reviews
Cleanliness: 7.48
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 6.97
Value for Money: 6.93
Food and Beverage: 7.48
Overall Experience: 8.45
J
J M • extended_group • us
8
2026-07-09 • via Nuitee
Z
Ziyech • solo_traveller • kr
8
Pros:

청결과 가성비가 다른 곳에 비해 매우 좋았어요

Cons:

천장에도 전구가 있었으면 좋겠어요

2026-07-02 • via Nuitee
M
Martin N. Bustamante • family_with_children • ar
9
Pros:

Ubicacion excelente, puedes caminar por Downtown tranquilamente. Personal muy atento y cordial. Las camas muy comodas y grandes, todo muy limpio.

2026-06-29 • via Nuitee
D
Danessa • couple • us
10
2026-06-24 • via Nuitee
M
Mrs Vader • solo_traveller • us
8
Pros:

Good location

2026-06-15 • via Nuitee
M
Maria • couple • us
10
2026-06-11 • via Nuitee
M
Michealangelo • couple • us
6
Okay.
Pros:

Location

Cons:

There was stains on my towels.

2026-06-10 • via Nuitee
E
Edward • solo_traveller • us
4
A fair 3 star hotel at 5 star prices.
Pros:

Location

Cons:

Shabby in appearance, unclean. First room had an unmade bed. There were no accessories in the bathroom. Carpet stained. Windows dirty. Electric plugs unusable.

2026-06-06 • via Nuitee
E
Eddie • solo_traveller • us
10
2026-05-30 • via Nuitee
L
Lais • couple • us
4
Disappointing service and unfair charges overshadowed an otherwise pleasant stay.
Cons:

I was disappointed to be charged an additional $40 per day cleaning fee because I was traveling with my service dog.
Ironically, the only item that needed to be changed was the duvet, which I specifically requested to be replaced. Despite my request, I was left sleeping with the same duvet for almost an entire week. I also left tips for housekeeping throughout my stay, yet the duvet was never changed.
As someone traveling with a well-behaved service dog, I expected better service and a more reasonable approach to cleanliness and guest care.

2026-05-29 • via Nuitee
J
Jesus • couple • us
10
2026-05-29 • via Nuitee
L
Lais • couple • us
1
2026-05-29 • via Nuitee
A
Antonio • couple • us
10
2026-05-28 • via Nuitee
L
Luke • solo_traveller • us
10
Pros:

Proximity to areas of interest. Classy but relaxed atmosphere. Accommodating staff that anticipates needs or desires.

Cons:

The view outside the window is either an intersection or the back of buildings due to its location. Not every room can face the intersection/park.

2026-05-27 • via Nuitee
K
King • solo_traveller • us
4
Hotel room
Pros:

NA

Cons:

Room smelled

2026-05-25 • via Nuitee
S
Singer • solo_traveller • us
10
Pros:

People are so nice

Cons:

Nothing it's was all good

2026-05-25 • via Nuitee
E
Elizabeth • extended_group • us
7
It was nice, the Manager John was great!
Pros:

Close to San Jose State University

Cons:

The bathroom vanity was way too small and the bathroom doors didn’t open right.

2026-05-23 • via Nuitee
J
Jani • solo_traveller • us
1
Pros:

Not much, spider webs. Broken shampoo tray. No toiletries that you expect from a 5 star hotel.

Cons:

Last min cancelation fee that was not clearly explain and no flexibility for emergency. No empathy from the general manager sapana.

2026-05-19 • via Nuitee
A
Annette • couple • us
10
My first choice for San Jose every time!
Pros:

Amazing hotel - the stuff was amazing. Love the architecture of the hotel. The room was beautiful and the bed was so comfortable.

Cons:

Everything was amazing

2026-05-18 • via Nuitee
S
SUHAM • couple • us
8
2026-05-17 • via Nuitee