Hotel 28 Boise Airport, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.2 (664 reviews)
4111 Broadway Avenue , Boise , us
+1 208-343-7662

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Convenient location
Cons:
Noisy rooms
Inconsistent housekeeping
Unreliable amenities

Categories

Cleanliness
8.2
Generally clean, but some issues with housekeeping mentioned.
Service
8.5
Mostly friendly staff, but inconsistent service noted.
Location
8.5
Convenient location mentioned positively by several guests.
Room Quality
8
Room was spacious and relatively modern, but noise issues reported.
Amenities
8
Amenities like sauna and hot tub had some operational issues.
Value for Money
8.3
Perceived value is reasonable, but dining options were limited.
Food and Beverage
7.9
Breakfast was good, but other food options were limited.
Overall Experience
8.2
Mixed feelings due to some inconvenience, but overall a good stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:24

Property Description

Unique Boutique Experience
Hotel 28, Ascend® Hotel Collection in Boise, ID, offers a one-of-a-kind stay woven into the local culture. Located conveniently near downtown Boise and the airport, our property focuses on local art and amenities.

Convenient Amenities
Enjoy free WiFi, a Grab & Go breakfast, business center, sundry shop, 24-hour front desk, fitness center, outdoor pool, and sauna. Our rooms feature air-filtration, microwave, refrigerator, desk, flat-screen TV, coffee maker, and more. Upgrade to a suite for extra space and amenities.

Pet-Friendly and Comfortable
Traveling with a furry friend? Inquire about our pet-friendly rooms. Rest well on comfortable beds and take advantage of our in-room facilities. Experience a blend of convenience and comfort at Hotel 28.

Book now for an unforgettable stay at Hotel 28, where local charm meets modern convenience.

Important information:

Please note that this property can accommodate dogs but will not accommodate other types of pets.

Please note that a maximum of 2 dogs are allowed per booking.

A valid credit card is required at the time of booking. All credit cards will be pre-authorized prior to guest arrival.

The complimentary airport shuttle service operates from 07:00 to 23:00 every day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 664 reviews
Cleanliness: 8.2
Service: 8.5
Location: 8.5
Room Quality: 8
Amenities: 8
Value for Money: 8.3
Food and Beverage: 7.9
Overall Experience: 8.2
I
Ion • couple • us
10
2026-07-24 • via Nuitee
K
Kaley • family_with_children • us
6
Not worth the price.
Pros:

Location

Cons:

Loud road outside, weird overpowering perfume smell when you entered the room, the pool was really dirty, the bathroom fan didn't work ( multiple staff said they submitted a work order for it and then as we're leaving the manager says they know they didn't work they're all being replaced), for our five day stay room service only came once- this was irritating because the fitted sheet was loose on the beds and can't off each night). Pull out couch mattress was incredibly stained and no mattress protector or replacement mattress for be provided.

2026-07-22 • via Nuitee
T
Tammy • solo_traveller • us
9
All in all, it was a good stay and I would stay here again.
Pros:

The hotel was very clean. The staff was very friendly.

Cons:

Breakfast could have been a little better, with a few more choices (not a lot more, just a few more).

2026-07-18 • via Nuitee
B
brian • solo_traveller • us
10
Pros:

The staff

Cons:

Nothing

2026-07-16 • via Nuitee
N
norma • solo_traveller • us
10
2026-07-13 • via Nuitee
M
mario • solo_traveller • us
10
2026-07-11 • via Nuitee
B
BillT4 • solo_traveller • us
9
Good hotel. Good location.
Pros:

Clean room. Good breakfast. Easy off and on the Interstate

Cons:

Small hassle at check in about my Choice Membership

2026-07-08 • via Nuitee
I
Ian • couple • us
6
It is an average stay. Don’t expect anything incredible
Pros:

Proximity to the airport and the highway.

Cons:

The location was a bit sketchy, and there was a drunk guy that was harassing the staff when I went to check in. A police officer came in immediately afterwards and was looking for the guy to arrest him.

2026-07-02 • via Nuitee
S
Savannah • family_with_children • us
10
2026-06-30 • via Nuitee
M
Michelle • family_with_children • us
3
They did get us a ride in and checked out pretty quick
Pros:

I didn’t really sorry ! Breakfast was OK!

Cons:

The people that worked there were a little weird, maybe on something and couldn’t use the hot tub , too many weird people there , the room smell like cigarettes and some cleaning stains or something left so wasn’t that clean? I felt like we had to open up the windows.

2026-06-29 • via Nuitee
T
Tikka • family_with_children • us
7
Pros:

Nice hotel. Very convenient.

Cons:

Nothing.

2026-06-28 • via Nuitee
D
Derick • solo_traveller • us
1
2026-06-26 • via Nuitee
K
Kelli • family_with_children • us
1
Cons:

The property was awful. So many weird creepy people drinking in the parking lot our entire stay. We couldn’t even use the pool because about 20 grown men were having a party and drinking at it daily.

2026-06-22 • via Nuitee
B
Bev • family_with_children • us
7
pleasant, comfortable. wlcoming
Pros:

very welcoming staff. adequate amenities. comfy beds. pet friendly with large pet area that was kept mostly free of pet poo. staff very accomodatine especially in the breakfast area. lots of seating in the breakfast area. good vareity of foots to choose from. pool area was adequate, water in pool could be warmer.

Cons:

very congested parking and entry to hotel shared with very busy gas station making access and departure difficult. no designated pedestrian ways around very congested parking, a safety concern. outside doors unsecured. Hot tub area musty dimly lit. sauna areas very dim. Room was musty (pet room) and smelled of wet dog. grout in shower gone giving appearance of suspect cleaniliness. Right by freeway so much traffic noise but ear plugs were provided.

2026-06-22 • via Nuitee
T
Tiffany • solo_traveller • us
10
Exceptional hospitality
Pros:

Outside pool, hot tub, sauna, room size, cleanliness of room and hotel, hot breakfast, extremely helpful and friendly staff.

2026-06-21 • via Nuitee
K
Ken • family_with_children • us
5
Cons:

Too close to noisy freeway and truck stop on next property.

2026-06-18 • via Nuitee
W
Wilson • solo_traveller • us
7
Good if you’re traveling for work
Pros:

Right off the freeway & airport

Cons:

Hear the freeway

2026-06-18 • via Nuitee
E
Emily • extended_group • us
6
Cons:

The faucet in the bathroom was broken and the sink drain was clogged.

2026-06-15 • via Nuitee
J
Jeremy • couple • us
10
An simply amazing night!
Pros:

It was clean and centrally located right off the interstate

Cons:

N/A

2026-06-15 • via Nuitee
R
Robert • couple • us
8
Pros:

new and nicely kept

2026-06-14 • via Nuitee