DoubleTree by Hilton Cheltenham-Cotswolds

Hotels
•
Doubletree by Hilton
7.7 (4295 reviews)
Cirencester Road Charlton Kings , Cheltenham , GB
+44 1242 222021

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff at times
Good amenities like swimming pool
Cons:
Poor cleanliness and maintenance
Unhelpful service staff
Subpar breakfast experience

Categories

Cleanliness
6.53
Several reviews indicate the hotel is dated, not clean, with icy bathroom floors.
Service
7.5
Mixed feedback on service; some staff were friendly, but there were significant complaints about unhelpfulness.
Location
9.04
Location was praised for its convenience and atmosphere.
Room Quality
6.99
Rooms were described as dated and noisy with issues in heating.
Amenities
8.52
Amenities received good marks, though there were complaints about the spa's condition.
Value for Money
7.98
Some expectations were not met for the price, although comfort was noted by some guests.
Food and Beverage
7.03
Breakfast was frequently mentioned negatively, though some enjoyed specific meals.
Overall Experience
8
Reviews indicate overall disappointment with a few positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:39

Property Description

Luxurious Georgian Manor House
Experience the charm of DoubleTree by Hilton Cheltenham, a Georgian manor house with stunning gardens overlooking Lilley Brook's golf course.

Ultimate Relaxation and Wellness
Indulge in the onsite spa, beauty salon, and fitness center, or unwind in the leisure center's pool, sauna, steam room, and hot tub.

Exceptional Dining and Business Facilities
Enjoy delectable meals at the Lakeside Restaurant or Lilley Brook Bar & Lounge, and utilize the hotel's meeting rooms and business services for a productive stay.

Book now for an unforgettable stay at DoubleTree by Hilton Cheltenham and create lasting memories in this elegant retreat.

Important information:

For Accessibility details, please contact the hotel prior to booking to check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 4295 reviews
Cleanliness: 6.53
Service: 7.5
Location: 9.04
Room Quality: 6.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 7.03
Overall Experience: 8
M
Maha • couple • sa
8
Pros:

جميل

Cons:

لايوجد اصانصير

2026-10-17 • via Nuitee
P
Poppy • couple • au
9
We had a wonderful 3 nights stay at the Cotswolds while visiting family in the UK .
Pros:

The room was really spacious and the king bed very comfortable .
Wonderful lighting in the room and very nice large shower and bathroom .
The lakeside views of the breakfast room was delightful .

Cons:

The quality of the restaurant meals could be a bit better but breakfast was excellent .

2026-10-15 • via Nuitee
D
Daniela • solo_traveller • gb
8
Pros:

Location

Cons:

Don’t have lift to take the luggage to my room

2026-10-15 • via Nuitee
D
Duncan • couple • gb
8
2026-10-14 • via Nuitee
H
Heike • couple • de
10
2026-10-14 • via Nuitee
F
FENGJUAN • couple • cn
8
这家酒店对驾车者是特别值得选择的酒店。
Pros:

酒店位置不在市内，但是属于比较大并且比较专业的酒店。房间设施有点历史了，所以有点陈旧，但是维护得还不错。
酒店有个停车场，对驾车一族友好。

Cons:

没有

2026-10-13 • via Nuitee
T
Tony • couple • gb
9
2026-10-12 • via Nuitee
I
Ian • extended_group • gb
5
Poor value for money. Tired and dated hotel.
Pros:

The room decor was quite dated. The bathroom fan and air conditioning was very noisy. The shower was cramped and had low pressure.
WiFi did not work and neither did the EV Chargers. Advised to use the ones in the Lidl car park next door.
Staff were not interested in fixing issues.
The room was a long walk from reception. Corridors were dirty with trays of food left out for long periods in the hallway.

Cons:

See above

2026-10-12 • via Nuitee
H
Hopkins • solo_traveller • ca
9
2026-10-12 • via Nuitee
P
Paul • family_with_children • dk
9
Great
Pros:

Friendly staff

2026-10-11 • via Nuitee
M
Maurice • couple • gb
8
2026-10-08 • via Nuitee
P
Paul • couple • gb
7
It was OK.
2026-10-08 • via Nuitee
C
Ciara • couple • ie
6
Amazing location and surrounding areas, bar/restaurant was very poor
Pros:

Amazing location, reception staff were so friendly and welcoming.

Cons:

Staff in the restaurant/bar were not accomodating, had to get our own menus and were sitting for over 20 minutes waiting for someone to take our order, food was very poor.

2026-10-07 • via Nuitee
M
Mike • couple • gb
8
.
Pros:

Staff very accommodating and approachable.

Cons:

Outside areas needed attending to, weeds between flags and borders, paving needing cleaning.

2026-10-07 • via Nuitee
N
nerida • couple • au
9
Fabulous
Pros:

Lovely staff, well appointed rooms with soft towels and great beds. Bar and food options were great.

Cons:

N/a

2026-10-07 • via Nuitee
J
Jack • couple • gb
3
Cons:

Room was dirty and sheets had stains on

2026-10-07 • via Nuitee
C
Caroline • solo_traveller • gb
9
Good base for exploring the area
Pros:

Good base for exploring Cirencester, Cheltenham and Gloucester. Spa facilities good. Good breakfast selection.

Cons:

Pillows were a bit too soft, steam room could have been slightly hotter.

2026-10-07 • via Nuitee
B
Baird • couple • nl
9
2026-10-07 • via Nuitee
P
Phillip • solo_traveller • gb
10
Pros:

There was plenty of parking. The room was very spacious and clean. Any interaction with hotel staff was amazing; they were all very, very kind and helpful.

Cons:

I liked everything.

2026-09-19 • via Nuitee
J
Jones • solo_traveller • gb
8
Unexpected overnight stay...
Pros:

Location surrounding areas beautiful town staff very friendly and helpful...

Cons:

Bathroom required some TLC, booked room with a bath but had a room with a shower..

2026-09-19 • via Nuitee