Country Inn & Suites by Radisson, Grand Rapids Airport, MI

Hotels
•
Country Inn & Suites by Radisson Americas
7.8 (859 reviews)
5399 28th St Ct , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable rooms
Helpful morning staff
Safe neighborhood
Cons:
Dirty rooms and facilities
Poor customer service
Limited breakfast options

Categories

Cleanliness
6.94
Multiple reviews highlighted issues with dirty rooms and facilities.
Service
7.91
Service issues were frequently mentioned, particularly regarding unresponsive staff.
Location
9.45
Praise for the convenient location near the airport in past visits.
Room Quality
7.4
Rooms were described as uncomfortable and outdated.
Amenities
7.43
Lack of basic amenities like a hairdryer and poor breakfast options mentioned.
Value for Money
8.39
Budget hotel experience, but many reviews felt it did not offer good value.
Food and Beverage
6.44
Breakfast options were limited and found to be of poor quality.
Overall Experience
8.41
Overall experience was marred by service and cleanliness issues, but location was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:51

Property Description

Convenient Location and Amenities
Situated near the airport with a free shuttle service (temporarily suspended), guests can enjoy an indoor pool, complimentary breakfast, and free Wi-Fi in every room.

Comfortable Room Features
Each spacious room includes a microwave, fridge, cable TV, and work desk, ensuring a comfortable stay for all guests.

On-Site Facilities
Guests have access to fitness and business centers, as well as free weekday newspapers, providing convenience and comfort during their stay.

Book your stay at Country Inn & Suites Grand Rapids Airport for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised that the hotel is currently undergoing renovations. Please contact the property for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 859 reviews
Cleanliness: 6.94
Service: 7.91
Location: 9.45
Room Quality: 7.4
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 6.44
Overall Experience: 8.41
R
Robert • family_with_children • us
3
Cons:

Dirty underwear left in the room from previous people. Shower drain clogged.

2026-06-19 • via Nuitee
C
Candice • solo_traveller • us
5
Decent rooms,SADDEST BREAKFAST EVER😞
Pros:

The room was clean. Beds were comfortable. It was a good location for the venue I was attending and stores and restaurants. And it was right off the expressway.

Cons:

The pool was supposed to be heated it wasn't. There was clumps of grass in the pool. When I asked for pool towels for me and the others that was sharing the room. I was limited to how many. We had to share towels. But the worst was breakfast. The times for serving were great. But when attempting breakfast. It was what breakfast? There was barely, barely anything. Even a family of 7 attending and 5 were kids. There was nothing but some cereal for them to eat. Coffee was poor only 1 pot. No decaf. or hot water. Milk was spoiled or the container it was kept in was not washed. No waffles, no mix or maker plugged in. No eggs, sausage, or oatmeal. 2 plain bagels but no cream cheese. 4 pcs of white bread. There were only 3 biscuits and some nasty gravy. And lego my egos in a steam pan. Can you say soggy with no syrup. No juice. Just blank. I have never seen any breakfast like this before. Breakfast is 6-10:30 a.m. we went down at 9a.m. The hotel was not sold out either. I am a breakfast attendant for hotels. I wanted to cry at the disgrace for real. Had to go back to my room and door dash. Paying extra money I didn't have budgeted because it said breakfast included with my room rental.

2026-06-17 • via Nuitee
C
Craig • solo_traveller • us
6
Pros:

Proximity to our business there

Cons:

Advertised breakfast at 6, went down at 7 and there was no food and coffee was from the day before.

2026-06-16 • via Nuitee
K
Kimberly • extended_group • us
4
It was ok, but I will not be staying there again.
Pros:

The location

Cons:

The breakfast, what was left was almost gone by 8:30. The food was cold, no butter, no juice. There wasn't any employees there checking to see if you needed anything.

The vending machines also didn't work.

2026-06-15 • via Nuitee
T
Ty • extended_group • us
7
This is perfect for closeness to airport for an early morning flight.
Pros:

Proximity to airport

Cons:

Breakfast wasn’t available in the morning.

2026-06-09 • via Nuitee
L
Linda • extended_group • us
7
I believe having comfortable beds is priority and most important in any hotel. The floors and windows should be kept ve
Pros:

The staff was excellent and very helpful

Cons:

This hotel is under renovation and isn’t fully operable. The room was nice but the beds were a little uncomfortable.

2026-05-29 • via Nuitee
W
Walker • family_with_children • us
1
2026-05-27 • via Nuitee
T
Tim • extended_group • us
1
Booking.com screwed up by letting us book and then forcing us to find an evening substitution
Pros:

Nothing

Cons:

The whole motel was closed for Construction. Booking.com screwed up by letting us book and then forcing us to find a last minute substitution

2026-05-27 • via Nuitee
R
Robert • couple • us
1
We had no stay. The hotel was closed and we were not notified.
Pros:

Nothing

Cons:

Everything

2026-05-20 • via Nuitee
A
Amy • solo_traveller • us
1
Pros:

Nothing

Cons:

Showed up to a closed hotel. Not open. Why do you offer a booking for a hotel that is closed for renovations. Refund asap.

2026-05-12 • via Nuitee
R
Royce • couple • us
1
Never actually stayed with them but they continue to charge my account days after I checked out
Pros:

Nothing! Hotel was under major construction and closed for customers! Didn’t find out till I tried to check in

Cons:

They referred me to a nearby hotel but checked me in at their hotel

2026-05-12 • via Nuitee
• couple • us
2
2026-04-13 • via Nuitee
R
Royal • couple • us
1
Did asked for refund
Pros:

Had none

Cons:

It was under construction and they sent us to a shit hole b in wall

2026-03-31 • via Nuitee
A
Angela • family_with_children • us
10
2026-03-03 • via Nuitee
P
Priscilla • family_with_children • ca
7
2026-01-27 • via Nuitee
G
Glover • family_with_children • us
6
2026-01-24 • via Nuitee
H
Hilton • solo_traveller • us
9
2026-01-22 • via Nuitee
J
Josephine • couple • us
4
Horrible room was dirty and cold
Pros:

The breakfast selection was horrible no fruit. There was no selection no fruit. Only begals

Cons:

Location only.

2026-01-21 • via Nuitee
J
Julissa • couple • us
7
Booked this property to relax and rewind and I did just that.
Pros:

Breakfast was yummy, nobody bothered me, staff was kind and it was easy to book.

Cons:

Kind of dirty, elevators didnt work and heard dogs barking a lot.

2026-01-20 • via Nuitee
T
Terri • solo_traveller • us
3
Disappointing
Cons:

I waited for 15 min before the desk clerk came in firmo outside. The only reason he can in was because tge phone was ringing and it was me trying to get waited on. He then told me I did not have a reservation. I showed him the confirmation and he looked at me and said it was Booking.com’s problem. Found it interesting since I checked in with staff the day before and I had a reservation.

2026-01-20 • via Nuitee