Kokoon Hotel Surabaya

Hotels
8.3 (401 reviews)
Jl. Slompretan No. 26 , Surabaya , id

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Variety of food options
Cons:
Air conditioning issues
Extra charges for additional room key

Categories

Cleanliness
7.99
Clean and cozy hotel, but mentioned issues with the air conditioning affecting comfort.
Service
8.66
The staff is very friendly and responsive, providing good service during the stay.
Location
8.3
Located in a quiet area but noted as contrasting with a less desirable neighborhood.
Room Quality
7.95
Comfortable and clean, but a bit outdated, impacting the overall experience.
Amenities
8.48
Good amenities including a nice pool, though gym facilities are limited.
Value for Money
8.24
Generally a good value for the services offered.
Food and Beverage
8.49
Breakfast had a variety of options, but desserts could be improved.
Overall Experience
8.26
Mixed experiences; previous visit was excellent while recent issues need addressing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:26

Property Description

Luxurious Accommodation with Modern Amenities

Featuring an outdoor swimming pool, fitness centre, and a restaurant, Kokoon Hotel Surabaya offers a comfortable stay just steps away from Red Bridge Surabaya. The 3-star hotel, established in 2017, boasts convenience with free private parking and proximity to key landmarks such as Pasar Turi Train Station and Ampel Mosque.

Convenient Services for a Relaxing Stay

Guests can expect a seamless experience with a 24-hour front desk, airport transfers, and complimentary WiFi. The air-conditioned rooms are well-equipped with essential amenities including a safety deposit box, flat-screen TV, and a private bathroom. Enjoy a restful night's sleep with quality bed linen and towels provided.

Delightful Dining Options

Start your day right with a buffet, continental, or Asian breakfast offered at the property. Whether you're exploring the Sharp Bamboo Monument or heading to Gubeng Train Station, Kokoon Hotel Surabaya ensures a memorable stay for all guests.

To experience the comfort and convenience of Kokoon Hotel Surabaya, book your stay now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.3
Based on 401 reviews
Cleanliness: 7.99
Service: 8.66
Location: 8.3
Room Quality: 7.95
Amenities: 8.48
Value for Money: 8.24
Food and Beverage: 8.49
Overall Experience: 8.26
B
Britt couple nl
10
Aanrader om te verblijven! Heerlijk zwembad en restaurant.
Pros:

Het hotel heeft een heel fijn zwembad. Ook een kleine maar prima gym! Het personeel is ontzettend vriendelijk en het hotel heeft een heerlijk restaurant erbij!

Cons:

Het hotel ligt wat uit het centrum, in een buurt waar je in de avond misschien niet graag rondloopt. Maar met een taxi een perfecte locatie.

2026-07-23 via Nuitee
C
camille couple fr
1
je déconseille
Pros:

pas grand chose

Cons:

L’hôtel n’est vraiment pas très propre, beaucoup d’humidité dans la chambre, besoin de mettre la clim à 16 pour qu’elle fonctionne et que le carrelage sèche de l’humidité des 2 douche que nous avons pris, nous avons mangé au restaurant c’était vraiment pas bon au point que nous n’avons pas pris le petit déjeuner le lendemain matin, de plus nous avons eu un problème avec les avions nous avons voulu annuler une nuit le personnel nous a dit que c’était ok mais d’attendre 1 jour de plus avant de le faire.. au final pour refuser alors que nous aurions pu le faire le jour même et refaire une réservation différente!
Je déconseille cet hôtel qui a été le pire en indonésie pour nous! surtout au niveau du relationnel !!

2026-07-20 via Nuitee
M
Mart extended_group be
8
2026-07-19 via Nuitee
K
Katarzyna couple pl
9
2026-07-19 via Nuitee
A
Amandine solo_traveller fr
9
2026-07-17 via Nuitee
J
Jasper family_with_children nl
9
The kids loved to splash
Pros:

Very nice old building with comfortable rooms and a decent restaurant. The breakfast buffet had everything we wanted.
The hotel is located in a somewhat rundown neighborhood but don’t let that worry you! The pool was nice, the kids liked it and we could have drinks in the shade or bake in the sun. Felt like a good start for our indonesia adventure.

Cons:

Food is slightly overpriced, in the restaurant so many guests dine out. Still cheap for european standard.

2026-07-17 via Nuitee
N
Natalie family_with_children gb
9
2026-07-15 via Nuitee
R
robil solo_traveller nl
10
2026-07-13 via Nuitee
D
Derwin family_with_children id
8
2026-07-13 via Nuitee
M
mrgrant1986 couple au
7
Lovely smiles from the front desk team
Pros:

The staff were lovely :) and the bed was nice. To be honest, the actual aesthetic or style of the hotel lobby and restaurant area is great also.

Cons:

Room gets hot, not very soundproof. The fire alarm went off a couple of times. The location is quite odd and in the middle of a textile district or something. The food at breakfast was also lacking compared to many other properties in central Surabaya.

2026-07-08 via Nuitee
T
Toon solo_traveller nl
8
2026-07-08 via Nuitee
A
Amine couple fr
8
2026-07-06 via Nuitee
S
Salvas Malaysia solo_traveller my
10
Pros:

Excellent stay

Cons:

Surrounding area

2026-07-06 via Nuitee
K
Keren solo_traveller il
7
2026-07-05 via Nuitee
S
Simone solo_traveller nl
10
Pros:

Such a nice hotel! The staff is really friendly, the location is perfect and the food is delicious. We had an amazing stay. Definitely recommended.

2026-07-01 via Nuitee
D
Debora couple nl
9
Pros:

Goeie ligging in oude stad en nabij malls. Sfeervolle receptie/ontbijtruimte en bijzonder vriendelijk personeel.

Cons:

Directe omgeving ‘s avonds niet echt fijn, maar als je Gojek gebruikt heb je daar geen last van.

2026-06-30 via Nuitee
J
Jordan solo_traveller au
7
Pros:

Not too far from the city centre.

Cons:

It is down some back alleys that you wouldn’t want to walk down at night.

2026-06-28 via Nuitee
J
Juliano solo_traveller fi
10
Cool hotel in Surabaya
Pros:

Very nice hotel and professional staff. They even prepared me a take away breakfast for my early flight.

2026-06-24 via Nuitee
I
Ivan F Baely solo_traveller id
10
2026-06-23 via Nuitee
B
Brendapg31 solo_traveller fr
10
2026-06-21 via Nuitee