Novotel Sydney Parramatta

Hotels
•
Novotel
7.2 (3174 reviews)
350 Church Street, Parramatta , Sydney , au
+61 2 9630 4999

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
High price for value received

Categories

Cleanliness
5.41
Several reviews indicated poor cleanliness, mentioning dirty and dingy conditions.
Service
8.38
Staff are described as friendly and helpful, improving perceived service quality.
Location
9.42
Multiple reviews highlight the excellent location, making it very convenient for guests.
Room Quality
6.87
Mixed sentiments about room quality, with complaints about noise and outdated features.
Amenities
6.4
Facilities and amenities received some negative feedback, particularly regarding the pool and air conditioning.
Value for Money
5.86
Guests expressed that the prices paid were not justified by the room quality and services offered.
Food and Beverage
7.41
Some positive mentions of breakfast but with complaints about pricing and availability.
Overall Experience
7.88
Guests had a generally mixed experience with some highlights but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:11

Property Description

Luxurious Accommodation
Novotel Sydney Parramatta offers spacious and modern rooms, including suites with separate living areas. Some rooms even feature a spa bath for added relaxation during your stay.

Leisure Facilities
Guests can unwind and stay active with the outdoor pool, steam room, gym, and sundeck available at the hotel. Whether you prefer a refreshing swim or a rejuvenating steam session, there are options for everyone.

Dining with a View
Indulge in delicious meals at the on-site 350 Restaurant & Bar, open daily for breakfast and dinner. Enjoy a drink while overlooking the picturesque Parramatta River, creating a perfect setting for a memorable dining experience.

Experience luxury and convenience at Novotel Sydney Parramatta. Book your stay now for a relaxing and enjoyable getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 35 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 3174 reviews
Cleanliness: 5.41
Service: 8.38
Location: 9.42
Room Quality: 6.87
Amenities: 6.4
Value for Money: 5.86
Food and Beverage: 7.41
Overall Experience: 7.88
T
Teressa • extended_group • au
8
2026-07-25 • via Nuitee
A
Annabelle • couple • au
2
2026-07-25 • via Nuitee
T
Toomey • couple • au
10
2026-07-24 • via Nuitee
S
Sarah • family_with_children • au
8
Amazing!
Pros:

The location was perfect. The accommodation was clean and comfortable. Staff very friendly. We stayed one night and was perfect for a place sleep.

Cons:

The bathroom had some water damage to the shower walls and roof, could use a more modern upgrade especially in the bathroom.

2026-07-24 • via Nuitee
T
Tracey • couple • au
7
For an overnight trip it was ok
Pros:

The staff were great. The location was also great

Cons:

When we got to the room there was a staff member fixing a window. I didn’t think that was appropriate. Also the bathroom was not great. The shower needed some fixing. Tiling etc. but it was clean.

2026-07-24 • via Nuitee
C
Cooper • solo_traveller • au
9
2026-07-23 • via Nuitee
R
Reanna • solo_traveller • au
10
Enjoy staying here
Pros:

Location/ breakfast buffet

Cons:

Noise from room next door all night n morning

2026-07-23 • via Nuitee
T
Trent • solo_traveller • au
10
2026-07-23 • via Nuitee
M
Michael • solo_traveller • au
8
2026-07-21 • via Nuitee
B
Brad • couple • au
9
Good place to stay
Pros:

Location

Cons:

Was all good

2026-07-21 • via Nuitee
N
Nick de Bruin • solo_traveller • au
8
Great stay
Pros:

Service with a smile

Cons:

NA

2026-07-20 • via Nuitee
L
Lynne • solo_traveller • au
10
2026-07-19 • via Nuitee
R
Rob • couple • au
10
2026-07-19 • via Nuitee
L
Lisa • couple • au
8
2026-07-18 • via Nuitee
A
Amy • couple • au
8
2026-07-17 • via Nuitee
N
Navjot • family_with_children • au
9
2026-07-17 • via Nuitee
N
Noor • solo_traveller • au
10
2026-07-16 • via Nuitee
R
Riwa • couple • au
10
2026-07-14 • via Nuitee
H
Hayley • solo_traveller • au
10
Stay here!
Pros:

Everything! The staff were amazing and accomidating! The room service was amazing and facilities were more then perfect! I booked last minuet as my other accomidation was terrible and these guys turned my frown upside down!

Cons:

The only thing I would say i didn't like was the concrete yellow pole on the way down to parking as it is a very narrow and sharp turn. I scraped my car on the pole scratching my paint as a result. And it looks like many others have aswell.

2026-07-13 • via Nuitee
W
Whitman • couple • au
8
Area was great and affordable but parking shoul be free
Pros:

Location and easy parking but parking is expensive

Cons:

Air vents is not clean

2026-07-13 • via Nuitee