Novotel Sydney Parramatta

Hotels
•
Novotel
7.2 (3091 reviews)
350 Church Street, Parramatta , Sydney , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
High price for value received

Categories

Cleanliness
5.41
Several reviews indicated poor cleanliness, mentioning dirty and dingy conditions.
Service
8.38
Staff are described as friendly and helpful, improving perceived service quality.
Location
9.42
Multiple reviews highlight the excellent location, making it very convenient for guests.
Room Quality
6.87
Mixed sentiments about room quality, with complaints about noise and outdated features.
Amenities
6.4
Facilities and amenities received some negative feedback, particularly regarding the pool and air conditioning.
Value for Money
5.86
Guests expressed that the prices paid were not justified by the room quality and services offered.
Food and Beverage
7.41
Some positive mentions of breakfast but with complaints about pricing and availability.
Overall Experience
7.88
Guests had a generally mixed experience with some highlights but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:11

Property Description

Luxurious Accommodation
Novotel Sydney Parramatta offers spacious and modern rooms, including suites with separate living areas. Some rooms even feature a spa bath for added relaxation during your stay.

Leisure Facilities
Guests can unwind and stay active with the outdoor pool, steam room, gym, and sundeck available at the hotel. Whether you prefer a refreshing swim or a rejuvenating steam session, there are options for everyone.

Dining with a View
Indulge in delicious meals at the on-site 350 Restaurant & Bar, open daily for breakfast and dinner. Enjoy a drink while overlooking the picturesque Parramatta River, creating a perfect setting for a memorable dining experience.

Experience luxury and convenience at Novotel Sydney Parramatta. Book your stay now for a relaxing and enjoyable getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 35 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 3091 reviews
Cleanliness: 5.41
Service: 8.38
Location: 9.42
Room Quality: 6.87
Amenities: 6.4
Value for Money: 5.86
Food and Beverage: 7.41
Overall Experience: 7.88
J
Jonathon • family_with_children • au
10
2026-05-30 • via Nuitee
E
esmail nejad • solo_traveller • au
3
2026-05-29 • via Nuitee
A
Adithya • couple • au
4
Pros:

Ambiance outside the room

Cons:

Room doesn’t meet the novotel expectations and the bed is not comfortable.

2026-05-29 • via Nuitee
J
Jack • couple • au
5
Nice enough room. Cupboard door was broken off the track low pressure shower clean bed close to the child’s hospital
Pros:

Very clean very friendly

Cons:

Bad water pressure

2026-05-29 • via Nuitee
K
Karen • couple • au
8
Pros:

Location was fabulous a short walk to a number of fabulous resturants

2026-05-28 • via Nuitee
J
John • solo_traveller • au
8
Pros:

The customer service was great and the breakfast available each morning was a very good way to start the day.

Cons:

Some apartments were noisy during the night as late as 2:30am and we were woken up but all good apart from that.

2026-05-27 • via Nuitee
T
Troy • family_with_children • au
7
2026-05-26 • via Nuitee
R
rebecca • solo_traveller • au
10
2026-05-25 • via Nuitee
W
Worrell • family_with_children • au
1
Cons:

Parking was very expensive

2026-05-24 • via Nuitee
A
abhishek • solo_traveller • au
1
Pros:

Na

Cons:

Poor Services
For everything we have to go to reception and get it
Including water

2026-05-24 • via Nuitee
J
Jessica • family_with_children • au
7
It was great but th bathroom needed some work
Pros:

The property was nice and had a great view and looked amazing.And my highlight of the Stay was definitely the delicious breakfast. The room was great .But me and the person I was staying with definitely enjoyed it.

Cons:

Overall it was all great, the service and activities,
but the bathroom was a bit off. It was clean but not visually appealing and seemed to need a bit of a paint seeming the paint was peeling off. The cleaners did well, but the painters need to get on it!

2026-05-24 • via Nuitee
N
Nita • couple • au
8
It was fine..
Pros:

Breakfast

Cons:

Finding carpark even though I had paid for a spot.. I had to wait an hour before I had someone else leave before I could get a park that was worth $40 a night.. a little expensive

2026-05-23 • via Nuitee
A
Andrea • solo_traveller • au
10
Pros:

Room bed was great! Location was amazing close to restaurants, shops and transport which was faboulouse!

2026-05-22 • via Nuitee
M
Megan • solo_traveller • au
10
2026-05-22 • via Nuitee
C
Christine • couple • au
10
2026-05-21 • via Nuitee
L
Lexi • extended_group • au
7
Pros:

Loved being so close to the CBD - Beds comfy too!

Cons:

Hard carpark to get in to

2026-05-21 • via Nuitee
W
Wang • couple • au
7
2026-05-21 • via Nuitee
M
Mikayla • solo_traveller • au
7
Pleasant
Pros:

Convenient location

Cons:

The shower had a tiny screen, and sink leaked water all over the floor.

2026-05-21 • via Nuitee
H
Harsha vardhan • couple • au
1
Bad
Pros:

Location

Cons:

Staff unfriendly

2026-05-20 • via Nuitee
K
Kerrie • solo_traveller • au
9
2026-05-20 • via Nuitee