Crowne Plaza Houston Galleria Area by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (1000 reviews)
7611 Katy Freeway , Houston , US
+1 713-680-2222

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Great location
Cons:
Issues with room service
Difficulty reaching front desk

Categories

Cleanliness
7.46
Several reviews praised the hotel for being clean, but issues with room service and lost items suggest there is room for improvement.
Service
8.43
Generally friendly and accommodating staff, although there were some frustrations with communication.
Location
8.97
Great location mentioned frequently, considered a strong point of the hotel.
Room Quality
8.42
Rooms were described as clean and spacious, with comfortable beds.
Amenities
7.95
Amenities including toiletries and business facilities received positive remarks, though some requests were not met.
Value for Money
7.41
While prices were generally seen as fair, some guests noted issues with breakfast inclusions.
Food and Beverage
7.46
Positive feedback on lobby bistro offerings, but issues with room service diminished overall satisfaction.
Overall Experience
7.93
Overall positive experiences with a few noted issues, leading to a good but improvable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:51

Property Description

Convenient Location
Situated in the Uptown District, minutes away from top shopping destinations, Crowne Plaza Houston Galleria Area is your gateway to the best of Houston.

Modern Amenities
Enjoy a comfortable stay in contemporary rooms equipped with premium entertainment options, a refrigerator, and a coffee maker for your convenience.

Relaxation and Dining
Unwind by the outdoor pool, stay active in the fitness center, and savor delicious meals at the SeventySix11 Bistro & Lounge.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Crowne Plaza Houston Galleria Area now!

Important information:

Please note that pets will incur an additional charge of USD 75 per pet as a cleaning fee.

Please note that pets are not permitted in the following areas of the hotel: the Pool, fitness center, bar and restaurant, fire pit seating area, IHG rewards club lounge, all meeting spaces and any dining area of the hotel.

A USD 50 deposit is required per day on major credit cards.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

8
Based on 1000 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 8.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.46
Overall Experience: 7.93
L
Ludivine • solo_traveller • fr
8
2026-09-20 • via Nuitee
T
tamir • couple • il
10
2026-09-19 • via Nuitee
A
Angela • family_with_children • us
5
My hotel room was decent, but smelled bad.
Pros:

I liked the size of the room.

Cons:

I hated the old and moldy smell of the room.

2026-09-19 • via Nuitee
D
Daniel Ángel • solo_traveller • mx
8
Áreas de oportunidad Hotel Crowne Plaza Houston Galleria
Pros:

La amplitud del cuarto y la ubicación del hotel

Cons:

Al hacer la reservación por Booking solamente estaban considerados 2 huéspedes para el desayuno incluído de los 3 que éramos.

El aire acondicionado de la sala del cuarto no enfriaba lo suficiente.

En la sala también se debe colocar una televisión de mayor tamaño.

Nos encontramos con hormigas dentro del cuarto; principalmente en la cabecera de la recámara.

Faltan más contactos de electricidad en las cabeceras del cuarto.

2026-09-16 • via Nuitee
S
Shaneen • solo_traveller • us
9
2026-09-13 • via Nuitee
S
Simon • solo_traveller • us
10
2026-09-08 • via Nuitee
M
Martti • solo_traveller • fi
2
I don't recommend you, never go there again.
Pros:

-

Cons:

next to the motorway. the room smelled really bad all the time, stuffy moldy smell, also dirty everywhere

2026-09-08 • via Nuitee
A
Antuanessa • couple • us
10
2026-09-05 • via Nuitee
B
Bianca • couple • us
10
Pros:

Smelled good

Cons:

Hot rooms

2026-09-05 • via Nuitee
C
Camilo • solo_traveller • co
9
2026-09-05 • via Nuitee
T
Trisha • solo_traveller • us
9
2026-08-31 • via Nuitee
R
Rosaura • couple • us
10
2026-08-29 • via Nuitee
A
ANA • couple • us
10
Pros:

Cleans rooms, very convenient location.

2026-08-27 • via Nuitee
A
Alisa • solo_traveller • us
5
2026-08-27 • via Nuitee
A
Alisa • couple • us
6
2026-08-27 • via Nuitee
A
Alisa • family_with_children • us
6
2026-08-27 • via Nuitee
R
Roolfo Garcia • solo_traveller • mx
8
2026-08-24 • via Nuitee
R
Raynetta • family_with_children • us
5
None
Pros:

Beautiful

Cons:

Bugs and roaches

2026-08-22 • via Nuitee
B
Brad • solo_traveller • us
9
2026-08-18 • via Nuitee
T
Tricia • extended_group • us
8
It was great
Pros:

Clean

Cons:

Only 3 elevators

2026-08-18 • via Nuitee