Four Points Flex by Sheraton London Kensington Olympia

Hotels
Four Points Express
8.5 (928 reviews)
25-27 Matheson Road , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Cons:
Room Size
Cleanliness Issues

Categories

Cleanliness
7.75
Some guests noted issues like dirty cups upon check-in but overall regular cleanliness was stated.
Service
9.25
Many reviews highlighted helpful and friendly staff, especially at reception.
Location
9.25
Convenient location near metro and in a safe area, praised by multiple reviews.
Room Quality
7.25
Guests reported small rooms and issues like no windows in some cases.
Amenities
8.75
Amenities included a kettle, snacks, and toiletries, but the lack of variety in breakfast was noted.
Value for Money
8.75
Overall value perceived as acceptable for London considering the location and cleanliness.
Food and Beverage
8.25
Breakfast was considered plentiful but could improve with fresh vegetables noted missing.
Overall Experience
8.75
Despite minor issues, guests expressed satisfaction with their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located in the heart of Kensington and Chelsea, minutes away from Olympia Exhibition Centre and Kensington High Street.

Comfortable Accommodation
Fresh and simple decor in compact bedrooms, with en suite bathrooms and modern amenities such as flat-screen TV and tea/coffee facilities.

Easy Access to Attractions
Walking distance to West Kensington Tube Station, providing quick access to Central London, and surrounded by restaurants, bars, shops, and a cinema on Kensington High Street.

To book your stay at Kensington West and experience the charm of Kensington and Chelsea, visit our website or call us today.

Important information:

For nonrefundable pre-paid bookings the credit card used to make the reservation must be present upon arrival. If a company is paying on behalf of the guest after confirming the reservation please contact the hotel directly to follow company payment procedures.

Upon arrival, the credit card holder must be present and provide the credit card used to make the booking. If the payment is being made by a 3rd party, you will be required to fill in a 3rd party authorization form and provide a copy of the card being used authorizing the hotel to charge the card provided. Please contact the hotel to obtain the authorization form.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.5
Based on 928 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 8.75
C
Constantinou solo_traveller gb
8
2026-08-08 via Nuitee
Кизилова family_with_children gb
8
Рекомендую! Соотношение цены и качества для меня оптимально
Pros:

Нам дали действительно большую по площади комнату; кровати очень удобные; гостям предоставляются гель для душа, кондиционер для волос и молочко для тела; есть достаточно много вешалок

Cons:

1) полка в столе была не убрана - на ней лежали чужие накладные ресницы
2) в отеле не предоставляется бесплатная питьевая вода для гостей
3) нас поселили по соседству с индийской семьёй с грудным ребенком, который плакал, хотя мы просили тихий номер

2026-08-06 via Nuitee
J
Joelle couple gb
10
2026-08-03 via Nuitee
B
Barbara solo_traveller gb
7
Pros:

Comfortable, clean room

Cons:

The area, wouldn't stay if female only traveller

2026-08-03 via Nuitee
K
Katie solo_traveller gb
9
Pros:

Lovely staff and great location

Cons:

Nothing

2026-08-02 via Nuitee
D
Daisy couple gb
10
Pros:

We booked a standard room with window, was lovely and spacious. I had anticipated due to being in London it would be quite small, so was pleasantly surprised. Room and bathroom were nice and clean!

2026-08-02 via Nuitee
C
Conny solo_traveller de
8
2026-07-22 via Nuitee
I
Isabella solo_traveller it
8
2026-07-22 via Nuitee
M
Muhterem solo_traveller tr
9
2026-07-21 via Nuitee
C
Candela couple es
10
2026-07-17 via Nuitee
N
NORDINE solo_traveller fr
9
Pros:

La propreté et l'accueil

Cons:

Petit déjeuner pas un grand choix.

2026-07-16 via Nuitee
P
pierluigi solo_traveller it
4
new hotel, polite reception staff, disappointing culture of hotellerie
Pros:

the place is basically new, in a decent neighborhood. the reception staff is quite polite and available

Cons:

the price is definitely crazy for a single room in which you basically could not open your suitcase for how small the room was. The ground floor room had a very small window and you had the feeling of being in a box (I heard they sell also windowless rooms). the upper floor room in which I stayed the last part of my trip at least had a bigger normal size window. The cleaning is very disappointing as the rooms have carpet and the cleaning ladies use their outside shoes to clean the room. I asked and the carpet is washed once a month but the rest of the time you basically have a dirty carpet. I found the stains in the bathroom and when I asked about it they just cam in and wiped a piece of paper over it to take it away. no...product, no nothing. The reception staff is extremely polite and available although when I had to make some changes in the booking I felt the staff responsible for bookings etc wasn't really helpful to begin with while the reception staff was. PS. The coffee I tried was undrinkable

2026-07-14 via Nuitee
E
Emily family_with_children cy
7
Pros:

Ησύχη τοποθεσία, το προσωπικο πολυ εξυπηρετικό ειδικά η κοπέλα στην υποδοχή μας διευθέτησε και ταξί για το αεροδρόμιο σε πολυ καλή τιμή. Το πρωινό σε σχέση με την τιμή ήταν αρκετά καλό. Θα μπορούσε να εμπλουτιστεί εάν το ξενοδοχείο διέτεθε μεγαλύτερο χώρο. Όλα ετοιμάζοταν εκεί από μία κοπέλα δεν υπάρχει ξεχωριστή κουζίνα. Καθαρο δωμάτιο, στώμα αναπαυτικό, μπάνιο καινούργιο και καθαρό.

Cons:

Μικρό δωματιο, ακριβό σε σχέση με το τι πρόσφερε, λερωμένο δάπεδο στην είσοδο, οι καμαριέρες δεν συμπλήρωναν τα απαραίτητα (shower gel, body lotion, conditioner) έπρεπε να ενημερώσουμε. Έλλείψη ερμαριού και μινι μπαρ στο δωμάτιο.

2026-07-13 via Nuitee
M
Michelle couple it
8
2026-07-13 via Nuitee
G
Giovanna couple mx
10
2026-07-12 via Nuitee
C
Claes solo_traveller se
9
Good
Pros:

X

Cons:

X

2026-07-11 via Nuitee
L
Lauren couple gb
8
Pros:

Good location nice area and out of the way no not noisy. Close to underground station as well.

Cons:

The fire alarms were so sensitive and went off at the spray of deoderant. The room was also on the small side.

2026-07-08 via Nuitee
S
Sergiu couple ro
10
2026-07-06 via Nuitee
P
PATRICK couple mt
7
Pros:

Good location on the District line

Cons:

Our room was extremely small and bathroom door lock was broken

2026-07-05 via Nuitee
K
KEVIN couple gb
10
Long 2 days but a lovely quiet hotel to return to on the evening , very relaxing
Pros:

cleanliness, quiet area

2026-07-04 via Nuitee