Four Points Flex by Sheraton London Kensington Olympia

Hotels
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Four Points Express
8.5 (935 reviews)
25-27 Matheson Road , London , GB
+44 20 7602 9954

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Cons:
Room Size
Cleanliness Issues

Categories

Cleanliness
7.75
Some guests noted issues like dirty cups upon check-in but overall regular cleanliness was stated.
Service
9.25
Many reviews highlighted helpful and friendly staff, especially at reception.
Location
9.25
Convenient location near metro and in a safe area, praised by multiple reviews.
Room Quality
7.25
Guests reported small rooms and issues like no windows in some cases.
Amenities
8.75
Amenities included a kettle, snacks, and toiletries, but the lack of variety in breakfast was noted.
Value for Money
8.75
Overall value perceived as acceptable for London considering the location and cleanliness.
Food and Beverage
8.25
Breakfast was considered plentiful but could improve with fresh vegetables noted missing.
Overall Experience
8.75
Despite minor issues, guests expressed satisfaction with their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located in the heart of Kensington and Chelsea, minutes away from Olympia Exhibition Centre and Kensington High Street.

Comfortable Accommodation
Fresh and simple decor in compact bedrooms, with en suite bathrooms and modern amenities such as flat-screen TV and tea/coffee facilities.

Easy Access to Attractions
Walking distance to West Kensington Tube Station, providing quick access to Central London, and surrounded by restaurants, bars, shops, and a cinema on Kensington High Street.

To book your stay at Kensington West and experience the charm of Kensington and Chelsea, visit our website or call us today.

Important information:

For nonrefundable pre-paid bookings the credit card used to make the reservation must be present upon arrival. If a company is paying on behalf of the guest after confirming the reservation please contact the hotel directly to follow company payment procedures.

Upon arrival, the credit card holder must be present and provide the credit card used to make the booking. If the payment is being made by a 3rd party, you will be required to fill in a 3rd party authorization form and provide a copy of the card being used authorizing the hotel to charge the card provided. Please contact the hotel to obtain the authorization form.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.5
Based on 935 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 8.75
W
Wes • solo_traveller • ca
9
Pros:

easy to walk to lots of places nearby. good restaurants within 5 minute walk.

2026-09-18 • via Nuitee
R
Roeland • solo_traveller • nl
6
2026-09-17 • via Nuitee
R
richard • solo_traveller • gb
8
2026-09-15 • via Nuitee
J
Joe • solo_traveller • gb
10
2026-09-14 • via Nuitee
N
Nanda • solo_traveller • gb
9
Friendly welcome in handy location
Pros:

Very friendly staff, handy location and good value. NB only 5 mins walk to the Lost Estate club if you are heading there

Cons:

Tiny room, but fine for a place to crash

2026-09-09 • via Nuitee
M
Mehta • solo_traveller • in
9
2026-09-09 • via Nuitee
O
Odame • solo_traveller • gh
10
2026-09-01 • via Nuitee
M
Martin • couple • gb
8
2026-08-30 • via Nuitee
M
Müller • solo_traveller • de
9
Pros:

Das Zimmer war modern und gemütlich eingerichtet und wirklich außergewöhnlich sauber und neu ausgestattet.
Die Dusche war super, groß, sauber und neu.
Eine kleine Teestation im Zimmer hatte sogar koffeinfreien Kaffe, das war toll!
Auch eine Klimaanlage war von Vorteil bei diesen warmen Temperaturen, jedoch konnte man diese nachts leider nicht ausstellen!

Cons:

Das Frühstück für 10 Pfund habe ich mir gespart, da es leider Hostel-Style hatte und sich nicht gelohnt hätte. Es sah nicht besonders hygienisch aus und eher sehr klein.

Ein Mini Kühlschrank im Zimmer hat leider gefehlt, somit konnte ich mir dort keine zu kühlenden Speisen deponieren.

Leider war die Klimaanlage direkt aufs Bett ausgerichtet und somit war es beim Schlafen sehr zugig, da man die Klimaanlage nicht ausstellen konnte.

2026-08-28 • via Nuitee
C
Coppello • solo_traveller • gb
10
2026-08-26 • via Nuitee
V
Valeria • solo_traveller • it
8
Buon rapporto qualità/prezzo.
Pros:

Atmosfera accogliente, camera pulita anche se piuttosto piccola, ma la posizione è comoda e ben servita.

Cons:

Nella camera non c'era un armadio né un mobile dove riporre la roba, solo degli appendini. Gli asciugamani non sono stati cambiati tutti i giorni (anche se, a dire il vero) non era necessario).

2026-08-25 • via Nuitee
C
Cunningham • solo_traveller • gb
8
Pros:

Friendly & helpful staff

Cons:

Electric failed in room.

2026-08-20 • via Nuitee
J
Joao • couple • gb
10
2026-08-18 • via Nuitee
A
Anja • couple • be
5
Kleine kamer zonder raam, wel netjes.
Pros:

Goede douche. Airco in de kamer (in warme periode)

Cons:

Kleine kamer zonder raam in het souterrain. Goed dat ik alleen was, met twee moeilijk. Bed staat tegen de muur.

2026-08-18 • via Nuitee
H
hatice • solo_traveller • nl
7
2026-08-17 • via Nuitee
N
Nicola • solo_traveller • it
8
Pros:

La pulizia, la comodità del letto, la disponibilità dello staff, la tranquillità della zona.

Cons:

La stanza era al piano-1, con poca luce naturale. Il letto singolo é piuttosto piccolo, non è indicato per persone corpulente o molto alte.

2026-08-14 • via Nuitee
P
Praise • couple • ng
8
It’s a place you come to when you want to genuinely relax.
Pros:

The tidiness, serenity and organisation.

Cons:

No extra amenities like pool or gym.

2026-08-12 • via Nuitee
S
Susan • solo_traveller • gb
9
Pros:

Great location, very helpful staff. Particularly appreciated the care at reception to not announce my room number out loud.

2026-08-10 • via Nuitee
C
Constantinou • solo_traveller • gb
8
2026-08-08 • via Nuitee
Кизилова • family_with_children • gb
8
Рекомендую! Соотношение цены и качества для меня оптимально
Pros:

Нам дали действительно большую по площади комнату; кровати очень удобные; гостям предоставляются гель для душа, кондиционер для волос и молочко для тела; есть достаточно много вешалок

Cons:

1) полка в столе была не убрана - на ней лежали чужие накладные ресницы
2) в отеле не предоставляется бесплатная питьевая вода для гостей
3) нас поселили по соседству с индийской семьёй с грудным ребенком, который плакал, хотя мы просили тихий номер

2026-08-06 • via Nuitee