Four Points Flex by Sheraton London Kensington Olympia

Hotels
Four Points Express
8.5 (902 reviews)
25-27 Matheson Road , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Cons:
Room Size
Cleanliness Issues

Categories

Cleanliness
7.75
Some guests noted issues like dirty cups upon check-in but overall regular cleanliness was stated.
Service
9.25
Many reviews highlighted helpful and friendly staff, especially at reception.
Location
9.25
Convenient location near metro and in a safe area, praised by multiple reviews.
Room Quality
7.25
Guests reported small rooms and issues like no windows in some cases.
Amenities
8.75
Amenities included a kettle, snacks, and toiletries, but the lack of variety in breakfast was noted.
Value for Money
8.75
Overall value perceived as acceptable for London considering the location and cleanliness.
Food and Beverage
8.25
Breakfast was considered plentiful but could improve with fresh vegetables noted missing.
Overall Experience
8.75
Despite minor issues, guests expressed satisfaction with their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located in the heart of Kensington and Chelsea, minutes away from Olympia Exhibition Centre and Kensington High Street.

Comfortable Accommodation
Fresh and simple decor in compact bedrooms, with en suite bathrooms and modern amenities such as flat-screen TV and tea/coffee facilities.

Easy Access to Attractions
Walking distance to West Kensington Tube Station, providing quick access to Central London, and surrounded by restaurants, bars, shops, and a cinema on Kensington High Street.

To book your stay at Kensington West and experience the charm of Kensington and Chelsea, visit our website or call us today.

Important information:

For nonrefundable pre-paid bookings the credit card used to make the reservation must be present upon arrival. If a company is paying on behalf of the guest after confirming the reservation please contact the hotel directly to follow company payment procedures.

Upon arrival, the credit card holder must be present and provide the credit card used to make the booking. If the payment is being made by a 3rd party, you will be required to fill in a 3rd party authorization form and provide a copy of the card being used authorizing the hotel to charge the card provided. Please contact the hotel to obtain the authorization form.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 902 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 8.75
M
Mary solo_traveller us
10
2026-06-27 via Nuitee
M
Michael solo_traveller za
8
Quiet, convenient location in heart of London
Pros:

Location was very convenient to the Olympia conference centre... street was quiet... easy access to public transport.

Cons:

Room was smaller than expected, shower was not functioning correctly and could not be fixed - although they did offer a room change, but too much hassle for us to move.

2026-06-27 via Nuitee
S
sdn couple ca
5
The room was small but OK, and the room cleaninstaff needs to be more diligent and complete the job.
Pros:

Location good for the Olympia conference center.

Cons:

Despite multiple calls and visits to the desk, the room was not stocked with sufficient toilet paper, nor shampoo or body wash. When the staff did top up, they forgot to supply the toilet paper. They did top up the body wash in the shower, but not at the sink. Thus we ran out of all these things.

2026-06-25 via Nuitee
F
Fouad solo_traveller gb
10
Clean rooms and quiet area, great value for money
Pros:

The check in process was extremely smooth, we had to book last minute as our initial reservation at another listing fell through and we managed to check in without any issues. The staff at the front desk are very polite and the room was clean. The area is very quiet, just a 5 minute walk from the West Kensington tube station.

Cons:

Nothing, this place is great value for money.

2026-06-25 via Nuitee
C
Christoph solo_traveller de
7
2026-06-22 via Nuitee
C
Cecilia solo_traveller gb
6
Better options out there
Pros:

Big and clean room, good restaurant/bar area

Cons:

Staff were cold and unfriendly

2026-06-21 via Nuitee
G
graham solo_traveller gb
10
Pros:

The cleanloness, colour white, and friendly staff.

Cons:

Perhaps our room no.2 was a little too small for a couple.

2026-06-15 via Nuitee
P
phillipa solo_traveller fr
8
Pros:

Location and friendly staff

Cons:

Would have liked a window and a bath

2026-06-14 via Nuitee
V
Vildan solo_traveller tr
10
Harika
Pros:

Temiz, merkezi ve çalışanları cok yardımcı güleryüzlüler

2026-06-11 via Nuitee
B
Barbara solo_traveller de
10
2026-06-10 via Nuitee
L
Lynne couple gb
9
Super one night stay, staff were very helpful, nothing was a problem.
Pros:

The location was fab, within 10 minutes from Le Chat Noir, Lost Estates.

2026-06-01 via Nuitee
C
Charmain family_with_children sg
8
Pros:

Location was within walking distance to train station and bus stop. Room was comfortable size for 2 pax, facilities/shower was clean, staff were friendly and approachable

Cons:

Breakfast spread was slightly limited but it served us well for our trip

2026-05-31 via Nuitee
V
Vicente family_with_children es
7
Pros:

La limpieza

Cons:

Que mi habitación estuviera a nivel subterráneo

2026-05-30 via Nuitee
A
Achim solo_traveller de
8
2026-05-28 via Nuitee
E
Emmanuel couple fr
8
2026-05-28 via Nuitee
J
Juan Carlos solo_traveller cl
4
regular
Pros:

La ubicación

Cons:

Muy pequeña la pieza y la mantencion era muy mala

2026-05-25 via Nuitee
K
kristoffer solo_traveller es
8
Pros:

habitacion funcional, pequeña. baño pequeño. oero todo nuevo.

Cons:

tamaño de lavabo muy pequeño

2026-05-25 via Nuitee
G
Gizem solo_traveller tr
5
2026-05-24 via Nuitee
R
ruiz solo_traveller us
10
Comfortable, small enough for the staff to take care of your stay personally.
Pros:

Excellent support and professionalism from the staff, clean and well maintained rooms. Close to the Line 9 Bus Stop that brings you straight to the tourist center of London.

Cons:

Nothing

2026-05-24 via Nuitee
T
Tracey solo_traveller gb
8
2026-05-21 via Nuitee