Spark by Hilton Salem East Electric Road

Hotels
•
Spark by Hilton
7.5 (547 reviews)
2898 Keagy Road , Salem , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Safe location
Cons:
Poor cleanliness
Outdated room amenities
Maintenance issues

Categories

Cleanliness
4.71
Overall sentiment was negative with reports of dirty rooms and towels, trash in hallways, and cleanliness issues.
Service
8.68
The front desk staff and breakfast employees received high praise for being friendly and helpful.
Location
8.72
Positive mentions of the hotel's location, particularly its safety and proximity to local amenities.
Room Quality
5.67
Comments on furniture and appliances being outdated or broken, and reports of dirty items in rooms.
Amenities
7.7
Breakfast options were well-received, but complaints about a lack of smart TVs and other amenities.
Value for Money
8.16
Visitors indicated mixed feelings about the value based on cleanliness and maintenance issues.
Food and Beverage
8.71
Breakfast was positively highlighted, suggesting that food options met expectations.
Overall Experience
7.68
Overall, experiences varied widely, with good staff but significant cleanliness and maintenance issues impacting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:11

Property Description

Convenient Location
The Comfort Suites Inn at Ridgewood Farm is ideally situated near a variety of popular attractions, ensuring a memorable stay for our guests. From the Roanoke Civic Center to the Blue Ridge Parkway, adventure awaits just around the corner.

Full-Service Amenities
Experience top-notch hospitality with our array of complimentary amenities. From free high-speed Internet access to a delicious hot breakfast with a variety of options, we ensure a comfortable and convenient stay for all our guests.

Relaxing Features
Unwind and rejuvenate with our seasonal outdoor pool and hot tub, perfect for a refreshing dip after a day of exploring. Our spacious suites are equipped with modern conveniences like microwaves and refrigerators, promising a relaxing retreat for every guest.

Book your stay at the Comfort Suites Inn at Ridgewood Farm today and indulge in a delightful blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.5
Based on 547 reviews
Cleanliness: 4.71
Service: 8.68
Location: 8.72
Room Quality: 5.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 7.68
W
Wright • couple • us
9
2026-06-29 • via Nuitee
C
Cheryl • couple • us
10
Very nice and quiet
Pros:

Very spacious

Cons:

Nothing

2026-06-28 • via Nuitee
D
Dominique • couple • us
9
Stay was excellent! Location was perfect.
Pros:

Location

Cons:

No fans in restrooms

2026-06-28 • via Nuitee
T
Tanelle • solo_traveller • us
10
2026-06-23 • via Nuitee
E
Emerson • solo_traveller • us
10
2026-05-29 • via Nuitee
T
Tracy • family_with_children • us
3
Definitely not one I would want to book again. Staff was barely present and you shouldn’t be able to stay on the same fl
Pros:

The location

Cons:

The hotel we booked have been under renovations the whole stay. We were never informed of this until we checked into our hotel room when we got here. We’ve had trouble sleeping in the morning due to sounds of power tools etc. Being used very early in the mornings. We are also the room closest to the work they are doing and have dealt with all the smells and debris from the renovation and I’m appalled. We never knew they were under renovations or else we would have booked somewhere else. I can’t even let my toddler walk outside of our door without him stepping into all the debris and asbestos..I’m very disappointed..also the cleaners didn’t even come to take our trash until my mom had to go track down the lady on second shift and ask. She also informed the front desk. We checked in Saturday and our room never was cleaned or maintenance until Wednesday.

2026-03-27 • via Nuitee
J
Jessica • couple • us
4
Pros:

Close to the hospital for travel nurses.

Cons:

Never any staff at the desk when needed. Almost every day I had a problem I waited 30-60 mins for a staff member after working on my feet all day.

2026-03-25 • via Nuitee
J
Jessica • couple • us
6
2026-03-11 • via Nuitee
A
ANTHONY • family_with_children • us
10
2026-03-04 • via Nuitee
D
Destin • solo_traveller • us
7
2026-02-10 • via Nuitee
G
Ginger • family_with_children • us
10
Great stay
Pros:

Big nice clean room. Great breakfast and comfortable beds.

Cons:

Heat didnt work on our room. So it was cold.

2026-02-09 • via Nuitee
D
david • family_with_children • us
9
2026-01-31 • via Nuitee
C
Christine • family_with_children • us
7
Pros:

The lady at check in was very pleasant and friendly. She also helped us out as to where there is somewhere close by to eat. The shower was nice.

Cons:

The tiny pillows. They are like pillows you'd put on a couch they suck. The woman at check out was not friendly at all no smile no thank you for staying not a word came out of her mouth. Passed on the gross breakfast. Definitely wouldn't recommend this place. I realize they are doing work on the floor we stayed on around the corner way down the hall but housekeeping should still be vacuuming the hallway in front of elevators and rooms being used. Carpet was very dirty. Also they really should upgrade there toilets to taller ones as these ones are like sitting on the floor. Not enough towels in room.

2026-01-25 • via Nuitee
A
Atkins • couple • us
10
Nice, breakfast wasn’t good.
Pros:

Clean and comfortable.

Cons:

Nothing

2026-01-22 • via Nuitee
C
Christina • solo_traveller • us
7
Pros:

The staff was great! Friendly and helpful.

Cons:

The carpet was stained and crunchy in spots and my curtains were stained. The tv was dated so were the channels.

2026-01-19 • via Nuitee
C
Christian • couple • us
3
Nice views horrible stay.
Pros:

The staff was very friendly. Check in was a breeze. Location is nice.

Cons:

The bed was hard as a brick. The paint was peeling in the room 321. Every plug on the lamps in the room were not useable to charge devices. Those plugs are slam wore out. The T.V in the room had a horrible picture quality and the cable channels listed on the provided channel guide did not match the actual small amount of channels avaliable. Example it stated HBO was an option, it was not. The ice machine on the 3rd floor didn't work. Also the coffee provided durring breakfast tasted like brown water. Hope these will be addressed by the property owner.

2026-01-19 • via Nuitee
N
Nevaeh • couple • us
10
Pros:

Everything

Cons:

Phone didn’t work in room and smelt like cigarettes

2026-01-19 • via Nuitee
R
Rhonda • solo_traveller • us
8
2026-01-19 • via Nuitee
F
Feliicia • extended_group • us
4
My stay was quiet, the fridge was small and not working well
Pros:

The breakfast was the same thing every day

Cons:

Different kinds of breakfast at a least every order and taste not everyday the same thing

2026-01-19 • via Nuitee
R
Roman • solo_traveller • us
7
2026-01-19 • via Nuitee