Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location
Comfortable and clean rooms
Cons:
High prices for food and services
Some cleanliness issues noted
Rooms could use improvement, like better amenities

Categories

Cleanliness
8.51
Several reviews highlighted clean rooms, but there were mentions of dust and issues with the room.
Service
9.28
Multiple reviews praised the staff's kindness and helpfulness.
Location
9.32
The location was frequently mentioned as excellent and convenient for sightseeing.
Room Quality
8.57
Guests found the rooms comfortable and spacious, though some noted issues such as outdated features and high prices.
Amenities
8.8
General sentiment indicates some good amenities, but a few guests expected more like fridges and microwaves.
Value for Money
8.06
Concerns over high prices for meals and rooms, suggesting some guests feel the value could be better.
Food and Beverage
8.81
Positive feedback on breakfast and the bar menu, but a significant complaint on the cost of a dinner meal.
Overall Experience
9.08
Overall positive experiences noted, with numerous guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:12

Property Description

Luxurious Accommodation

Experience the epitome of luxury at Sheraton Grand Sydney Hyde Park with fully-refurbished rooms offering stunning views of Sydney CBD and Hyde Park. Indulge in the comfort of separate bathtub and shower, with select suites featuring a private balcony and spa bath for the ultimate relaxation.

The Gallery Dining Experience

Unwind in the social ambiance of The Gallery, where you can enjoy a morning coffee or afternoon tea in a relaxed setting. Whether it's a quick bite or a leisurely meal, this space is perfect for meeting and dining with friends or colleagues.

Rooftop Health Club and Sheraton Club

Elevate your stay with access to the rooftop Health Club, complete with an indoor heated pool, a 24-hour fitness centre, and an award-winning day spa. For an exclusive experience, visit the Sheraton Club on Level 21 for breathtaking views of Hyde Park, continental breakfast, and evening drinks with canapés.

Book now to elevate your Sydney experience at Sheraton Grand Sydney Hyde Park.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that there is a 1.95% charge when you pay with a credit card.

Please note that the charge for self-parking is AUD 65 per day, and valet parking is AUD 95 per day. This includes car park reentry.

Please note a government issued photo identification card is required upon check-in.

Sheraton Club dress code during the evening drinks and canapés service is smart casual with appropriate footwear. Thongs/flip-flops and hotel slippers are not permitted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 60 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4962 reviews
Cleanliness: 8.51
Service: 9.28
Location: 9.32
Room Quality: 8.57
Amenities: 8.8
Value for Money: 8.06
Food and Beverage: 8.81
Overall Experience: 9.08
S
Sook Wai • family_with_children • au
10
Good location
Pros:

Location is walking distance to the shopping mall.

Cons:

Bathroom in the room, shower really hard to control the heater. Not good with kids as it might burn little child with shower has to manually adjust. Water leaks out to the bathroom. This needs an upgrade.

2026-07-25 • via Nuitee
C
Chris • couple • au
8
Very comfortable made easy by location.
Pros:

Location was excellent. Easy access to public transport, taxi, shops, restaurants, etc. Sights such as St Mary's Cathedral, Art Gallery of NSW etc.
Check in and out was relatively easy.

Cons:

We had a dreadful view out of our window! We thought a three night stay warranted better.
Room/bathroom starting to show signs of ageing.
We thought the Sydney Common restaurant and In Room Dining was very expensive but that may have been us not being used to Sydney food prices.

2026-07-25 • via Nuitee
M
Miguel • couple • es
4
Bien ubicado, mal reformado
Pros:

Buena ubicación y personal amable

Cons:

Un poco viejuno y caro para el precio

2026-07-24 • via Nuitee
J
Jane • solo_traveller • au
9
Very comfortable , very convenient
Pros:

Quality oof the breakfast was excellent , quite expensive though . Would have like a Continental option
Cafe on ground floor is good for a snack

2026-07-24 • via Nuitee
A
Atqiya • solo_traveller • au
5
2026-07-24 • via Nuitee
J
Jell • couple • nz
8
2026-07-24 • via Nuitee
M
Matthew • family_with_children • ae
5
A comfortable, clean hotel in a great location, but the service could be improved.
Pros:

The hotel was clean, comfortable and in a great location. The room was spacious, the beds were very comfortable, and overall it was a pleasant place to stay with a family. We also found it easy to get around Sydney from the hotel.

Cons:

Some of the reception staff came across as quite rude and unhelpful. Housekeeping was also often very late in the day, which meant our room was sometimes missed because we needed to return for our child’s nap.

2026-07-24 • via Nuitee
J
Jennifer • solo_traveller • au
10
2026-07-24 • via Nuitee
R
Rachada • solo_traveller • au
10
2026-07-23 • via Nuitee
C
Cherie • family_with_children • au
9
Pros:

The quality of the food was excellent compared to similar hotels

2026-07-22 • via Nuitee
A
Alicia • couple • au
10
Awesome
Pros:

Close to everything in the city

Cons:

Everything😁

2026-07-21 • via Nuitee
H
Heath • couple • au
8
Pleasant comfortable stay close to shopping district very good
Pros:

Fantastic location for shopping and close to train lines

2026-07-21 • via Nuitee
C
Caruana • couple • au
9
2026-07-21 • via Nuitee
V
Vu Vi • couple • vn
10
2026-07-21 • via Nuitee
T
TAKASHI • couple • jp
5
値段の割にイマイチ
Pros:

ロケーション

Cons:

設備が古く、シャワーを使うとガラス戸を閉じていても洗面所の床に水が流れ出て使い辛いかった。初日、バスタブの蛇口からは大量の黒いゴミ(錆？)が出てきた。しばらく出し続けてらゴミは止まった。トイレも古い。ミニバーのグラスにはホコリが掛かっていた。

2026-07-20 • via Nuitee
C
Charles • couple • au
8
2026-07-20 • via Nuitee
S
Stephen • solo_traveller • au
9
Pros:

Location. Ambience

Cons:

Nothing

2026-07-19 • via Nuitee
B
Brett • couple • au
10
Always a pleasure to stay at this property
Pros:

Everything

Cons:

Nothing

2026-07-19 • via Nuitee
A
arnaud • solo_traveller • fr
9
2026-07-19 • via Nuitee
J
Jabbour • couple • au
1
Very poor stay wont be staying here again
Pros:

Pool an rooms were nice

Cons:

Poor service, poor quality facilities no security an uneducated staff

2026-07-19 • via Nuitee