Hôtel Europe and Spa

Hotels
6.7 (2601 reviews)
29, Rue Buirette , Reims , fr
+33 3 26 47 39 39

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Pets allowed
Spa/wellness center
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Outdated rooms
Lack of amenities

Categories

Cleanliness
4.3
Multiple mentions of poor cleanliness including unclean toilet seats and dust.
Service
8.8
Staff was friendly and responsive to issues raised.
Location
8.8
The hotel is conveniently located near the city center.
Room Quality
5.3
Rooms were described as outdated and had multiple maintenance issues.
Amenities
5.3
Missing basic amenities like soap and the hairdryer was inoperative.
Value for Money
6.8
Overall experience suggests that the quality does not match the price.
Food and Beverage
7.3
Breakfast offerings viewed as too basic.
Overall Experience
7
Mixed feelings; good service but significant cleanliness and quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:30

Property Description

Luxurious Spa for Relaxation: Guests can unwind and rejuvenate in our exclusive spa facility, available for a tranquil experience. Make sure to reserve your spot in advance for a truly pampering session.

Comfortable & Well-equipped Rooms: Our spacious guestrooms are thoughtfully designed with air conditioning, a mini-bar, and a flat-screen cable TV. Rest assured, your stay will be nothing short of comfortable and convenient.

Convenient Location & Parking: Situated near major attractions like Palais du Tau and Reims Convention Centre, our hotel also offers ample parking space for various vehicle types. Explore the city hassle-free and with peace of mind.

Book now for an unforgettable stay at Hôtel Europe and Spa in vibrant Reims.

Important information:

Please note that the express breakfast costs EUR 7 per person.

Please note that the Spa area (hammam & jacuzzi) is only accessible with a reservation for an extra fee of 29€/person (40 minutes).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for € 10 per person per night when using an existing bed.
    Children from 2 years old to 10 years old stay for free when using an available extra bed.
    People 11 years old and over stay for € 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 2601 reviews
Cleanliness: 4.3
Service: 8.8
Location: 8.8
Room Quality: 5.3
Amenities: 5.3
Value for Money: 6.8
Food and Beverage: 7.3
Overall Experience: 7
V
velenovsky dagmar • solo_traveller • fr
9
Un couple de Torcy
Pros:

Chambre assez grande, bien équipée ( canapé, armoire, rangement, bureau avec chaise), lit confortable et propre, salle de bain spacieuse avec baignoire. WC a part. Très bon rapport qualité prix.L'hôtel se trouve proche du centre-ville, de la cathédrale et d' autres monuments. Il est ouvert 24/24, le personnel est très disponible et attentionné. Hotel propose un parking à 14e par nuit, ce qui est très pratique, car on ne trouve pas de place en ville.

Cons:

La moquette a besoin d'être nettoyée.

2026-07-25 • via Nuitee
C
Camilla • solo_traveller • dk
6
Manglende service til morgenmaden og brandalarm
Pros:

God beliggenhed og venligt personale

Cons:

Til morgenmaden måtte vi selv rydde et bord og dække op til trods for at der stod personale og snakkede. Imens vi spiste blev der aldrig ryddet af på de andre borde eller fyldt op i morgenmadsbuffeten. Se billedet med beskidt service overalt

Brandalarmen gik, men hoveddøren var låst så vi kunne ikke komme ud af hotellet. Receptionisten sagde, at det sikkert var falsk alarm og mente vi bare kunne gå tilbage på værelset som ligger på øverste etage. Selvom brandalarmen stadig var i gang. Dette var meget utrygt.

2026-07-24 • via Nuitee
M
Marianne • couple • dk
3
Kommer der ikke igen. Kan ikke anbefales.
Pros:

Centralt

Cons:

Gammelt og forfaldent

2026-07-23 • via Nuitee
N
Nancy • couple • be
7
Toplocatie
Pros:

Locatie super. Ontbijt ook ok. Parking achter de hoek wel makkelijk tegen betaling.

Cons:

Alles in de kamer stond los. Vb de kraan van de lavabo, douchekop viel constant van de houder, deuren sloten niet... maar goed het was maar voor 1 nachtje. Gewoon deze dingen fixen en het zou al pak comfortabeler zijn.

2026-07-23 • via Nuitee
A
Augustin • couple • fr
8
Hôtel confortable et bin situé avec un bon rapport qualité prix qui correspond à la réalité
Pros:

L’hôtel est très bien situé à proximité du centre-ville et calme. La literie est bonne et le personnel agréable et sympathique.

Cons:

Quelques soucis de climatisation et de prises électriques. La propreté n’est pas optimale non plus mais le séjour demeure agréable

2026-07-23 • via Nuitee
V
Véronique • family_with_children • fr
9
Pros:

Emplacement idéal dans le centre. Buffet du petit déjeuner tres bon et complet. Personnel très accueillant et disponible.

Cons:

Manque juste un petit frigo dans les chambres pour mettre des boissons fraîches et achats touristiques alimentaires.

2026-07-22 • via Nuitee
P
Pauline • solo_traveller • fr
8
2026-07-22 • via Nuitee
F
Frank • couple • no
5
2026-07-22 • via Nuitee
J
Joao • solo_traveller • gb
8
2026-07-22 • via Nuitee
I
Igor • solo_traveller • nl
5
Not too happy about the sweater loss
Pros:

Good room and clean

Cons:

I forgot my sweater, and apparently it was not found when I called. pretty strange, as it was hanging in the cupboard...

2026-07-21 • via Nuitee
C
corinne • couple • fr
6
2026-07-21 • via Nuitee
V
Viktoriya • solo_traveller • ca
10
Pros:

It is clean

Cons:

Staffs are friendly

2026-07-21 • via Nuitee
J
Jerome • solo_traveller • fr
3
Cons:

Grande chambre mais quelle saleté, l'aspirateur n'a été passé depuis un bout de temps. Petit déjeuner paresseux avec une immonde omelette sans doute surgelée/décongelée.

2026-07-20 • via Nuitee
R
remy-millet • solo_traveller • fr
7
Je n y retournerai pas
Pros:

L accueil du personnel , le petit déjeuner

Cons:

L état des chambres vieillottes salle de bain et toilette vétustes , moquette qui date

2026-07-19 • via Nuitee
W
Wolfgang • solo_traveller • de
7
Pros:

Zentrale Lage. Parkplatz , Zimmer gemütlich Frühstück inbegriffen

Cons:

Dusche, enge Flure, defekter Aufzug

2026-07-19 • via Nuitee
I
Ilona • couple • nl
6
Goed
Pros:

Goede ligging

Cons:

Airco lekte
Opgelost door andere kamer maar badkamer niet echt schoon

2026-07-19 • via Nuitee
S
Styve • solo_traveller • fr
10
Magnifique
Pros:

Tous

Cons:

Rien

2026-07-19 • via Nuitee
T
TREVOR • solo_traveller • gb
6
Pros:

Centre of town.

Cons:

In need of refurb.

2026-07-19 • via Nuitee
M
matthieu • couple • fr
8
2026-07-19 • via Nuitee
S
Sophie • couple • fr
5
Bel emplacement mais à rafraîchir intérieurement
Pros:

Bon emplacement , chambre climatisée

Cons:

Rafraîchissement à faire au niveau de l’ascenseur, de la chambre ( baignoire : joints sales , Wc 1m2 on touche le mur en étant assis : pas agréable 😖
Bcp de bruit dans la rue jusqu’à 6h du matin .

2026-07-19 • via Nuitee