Hôtel Europe and Spa

Hotels
6.7 (2704 reviews)
29, Rue Buirette , Reims , FR
+33 3 26 47 39 39

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Pets allowed
Spa/wellness center
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Outdated rooms
Lack of amenities

Categories

Cleanliness
4.3
Multiple mentions of poor cleanliness including unclean toilet seats and dust.
Service
8.8
Staff was friendly and responsive to issues raised.
Location
8.8
The hotel is conveniently located near the city center.
Room Quality
5.3
Rooms were described as outdated and had multiple maintenance issues.
Amenities
5.3
Missing basic amenities like soap and the hairdryer was inoperative.
Value for Money
6.8
Overall experience suggests that the quality does not match the price.
Food and Beverage
7.3
Breakfast offerings viewed as too basic.
Overall Experience
7
Mixed feelings; good service but significant cleanliness and quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:30

Property Description

Luxurious Spa for Relaxation: Guests can unwind and rejuvenate in our exclusive spa facility, available for a tranquil experience. Make sure to reserve your spot in advance for a truly pampering session.

Comfortable & Well-equipped Rooms: Our spacious guestrooms are thoughtfully designed with air conditioning, a mini-bar, and a flat-screen cable TV. Rest assured, your stay will be nothing short of comfortable and convenient.

Convenient Location & Parking: Situated near major attractions like Palais du Tau and Reims Convention Centre, our hotel also offers ample parking space for various vehicle types. Explore the city hassle-free and with peace of mind.

Book now for an unforgettable stay at Hôtel Europe and Spa in vibrant Reims.

Important information:

Please note that the express breakfast costs EUR 7 per person.

Please note that the Spa area (hammam & jacuzzi) is only accessible with a reservation for an extra fee of 29€/person (40 minutes).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.7
Based on 2704 reviews
Cleanliness: 4.3
Service: 8.8
Location: 8.8
Room Quality: 5.3
Amenities: 5.3
Value for Money: 6.8
Food and Beverage: 7.3
Overall Experience: 7
C
Chris • couple • be
5
Pros:

De locatie is in orde.

Cons:

De kamers zijn erg verouderd. Op verschillende plaatsen in de kamer stelden we verzakking in de vloer vast. Ook de lift was stuk maar vonden ze het vermelden niet waard aan het onthaal toen ze ons de weg naar onze kamer uitlegden. De automatische toegangsdeur naar buiten opende maar een klein stukje open, dus loop je er pal tegen zolang je het niet weet. We hadden een beveiligde parkeerplaats gereserveerd : dit was een plaatsje op een binnenkoer achter het hotel maar de poort om deze parking af te sluiten functioneerde niet meer, dus niets beveiligd en dan 14 euro durven te vragen per nacht.
De handdoeken in de badkamer waren deels uitgerafeld. Er stonden onder het raam schoenen (waarschijnlijk van vorige hotelgasten) die door het hotel nog niet opgemerkt werden hoewel ze eruit zagen alsof ze er al geruime tijd stonden.
Bij het ontbijt was de café allongé wel heel allongé, eerder thee. Er was ook omelet te verkrijgen maar dat was koud.

2026-09-19 • via Nuitee
L
Laure • couple • fr
4
Pros:

Personnel accueillant et disponible

Cons:

Ascenseur en panne

2026-09-18 • via Nuitee
P
Phlaue • solo_traveller • fr
5
Pros:

La literie est confortable

Cons:

La moisissure (salle de bain et chambre)
L'odeur de tabac++
Les 3 lis simples
L'aspect vieillot "Dans son jus"

Pas une bonne odeur de spa comme on pu l'imaginer

La porte qui avait été au paravent, j'imagine vu les marques, forcé qu'au pieds de biche!

2026-09-18 • via Nuitee
F
Fred Imhoff • solo_traveller • fr
4
Pros:

L'accueil

Cons:

Un genre de compresseur qui a fonctionné toute la nuit

2026-09-16 • via Nuitee
A
ANDRE • solo_traveller • fr
8
2026-09-14 • via Nuitee
J
Jasper • couple • nl
3
Cons:

De deur was geforceerd en kon je zo openen.
het ontbijt was heeeeel slecht en werd niet aangevuld.
veel dingen waren op de koffie had alle smaken van het apparaat behalve de smaak van koffie.

2026-09-14 • via Nuitee
E
Erik • couple • nl
7
2026-09-13 • via Nuitee
S
SYLVIANE • solo_traveller • fr
8
2026-09-13 • via Nuitee
H
Heike • solo_traveller • de
9
2026-09-13 • via Nuitee
V
VALENTINA • solo_traveller • it
8
Pros:

Alla reception operatrice molto gentile.
Posizione ottima
Parcheggio per moto nel cortile interno

Cons:

Camera piccola e non pulitissima
Asciugacapelli non funzionante

2026-09-12 • via Nuitee
A
Alexandra • solo_traveller • fr
7
Pros:

Petit déjeuner, personnel accueillant

Cons:

Viellot

2026-09-12 • via Nuitee
I
ingrid • solo_traveller • fr
4
2026-09-12 • via Nuitee
C
Catherine • couple • fr
6
Pros:

Emplacement idéal proche centre, restaurants et commerces. Accueil correct. Petit déjeuner correct.

Cons:

Établissement vieillissant, notamment au niveau de la salle de bain. Propreté à revoir, il y avait de la poussière qui logeait depuis un certain temps derrière la porte de la chambre.
Le tarif de la chambre est élevé par rapport à la qualité de celle ci.

2026-09-11 • via Nuitee
J
Jole • couple • se
7
2026-09-10 • via Nuitee
E
Erica • couple • gb
2
2026-09-08 • via Nuitee
S
Sara Alison • couple • ie
8
Happy with our room and breakfast - would staty here again
Pros:

Comfortable and spacious. Good location, plenty restaurants nearby

2026-09-08 • via Nuitee
N
Noureddine • solo_traveller • tn
9
2026-09-07 • via Nuitee
E
Elodie • solo_traveller • fr
9
Pros:

Lit très confortable, très bon emplacement

Cons:

Moquette tachée, baignoire rafistolée

2026-09-07 • via Nuitee
S
sylvie • solo_traveller • fr
10
Pros:

Emplacement

Cons:

Peu choix déjeuner

2026-09-07 • via Nuitee
H
Hancer • solo_traveller • de
4
2026-09-06 • via Nuitee