Hôtel Europe and Spa

Hotels
6.7 (2704 reviews)
29, Rue Buirette , Reims , FR
+33 3 26 47 39 39

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Pets allowed
Spa/wellness center
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Outdated rooms
Lack of amenities

Categories

Cleanliness
4.3
Multiple mentions of poor cleanliness including unclean toilet seats and dust.
Service
8.8
Staff was friendly and responsive to issues raised.
Location
8.8
The hotel is conveniently located near the city center.
Room Quality
5.3
Rooms were described as outdated and had multiple maintenance issues.
Amenities
5.3
Missing basic amenities like soap and the hairdryer was inoperative.
Value for Money
6.8
Overall experience suggests that the quality does not match the price.
Food and Beverage
7.3
Breakfast offerings viewed as too basic.
Overall Experience
7
Mixed feelings; good service but significant cleanliness and quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:30

Property Description

Luxurious Spa for Relaxation: Guests can unwind and rejuvenate in our exclusive spa facility, available for a tranquil experience. Make sure to reserve your spot in advance for a truly pampering session.

Comfortable & Well-equipped Rooms: Our spacious guestrooms are thoughtfully designed with air conditioning, a mini-bar, and a flat-screen cable TV. Rest assured, your stay will be nothing short of comfortable and convenient.

Convenient Location & Parking: Situated near major attractions like Palais du Tau and Reims Convention Centre, our hotel also offers ample parking space for various vehicle types. Explore the city hassle-free and with peace of mind.

Book now for an unforgettable stay at Hôtel Europe and Spa in vibrant Reims.

Important information:

Please note that the express breakfast costs EUR 7 per person.

Please note that the Spa area (hammam & jacuzzi) is only accessible with a reservation for an extra fee of 29€/person (40 minutes).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.7
Based on 2704 reviews
Cleanliness: 4.3
Service: 8.8
Location: 8.8
Room Quality: 5.3
Amenities: 5.3
Value for Money: 6.8
Food and Beverage: 7.3
Overall Experience: 7
P
Philippe • family_with_children • fr
7
Pros:

La chambre était confortable et bien équipée.

Cons:

Un seul point négatif : la décoration désuète qui aurait besoin d'un coup de jeune.

2026-10-31 • via Nuitee
J
Jade • family_with_children • gb
10
A great city hotel!
Pros:

Very kind and helpful staff, perfectly situated in the centre, but with no disturbance from the street. A very comfortable.room equipped with everything and the breakfast was an added bonus!

Cons:

No complimentary water in the room.

2026-10-30 • via Nuitee
A
ALUN • extended_group • gb
2
Not to be repeated. Good central location but the management of the hotel is lacking.
Cons:

The single lift was out of order throughout my stay and I was on the 4th floor.
At breakfast , when I arrived the coffee am chine was not working, there was no bread and no milk for tea/coffee or cereal. I had to go to Reception to get someone to replenish these items. At checkout, despite having paid in advance for 2 rooms, the receptionist said I had only paid for one. This was quickly resolved but it added to the impression of a poorly run hotel.

2026-10-30 • via Nuitee
T
Tschmil • family_with_children • be
6
Pros:

L'emplacement

Cons:

Manque de propreté dans la salle de bain .
Fenêtre vétuste qui laisse passé le vent .

2026-10-28 • via Nuitee
V
Van den Broek • couple • nl
7
Fijn
Pros:

Schoon

Cons:

Veel betalen voor zwembad

2026-10-27 • via Nuitee
M
marine • family_with_children • fr
1
Heureusement que nous avions pris qu’une seule nuit
Pros:

Le seul point positif de cet Hôtel c’est la gentillesse et le professionnalisme de la réceptionniste

Cons:

Les chambres délabrées: télé qui ne fonctionne pas, sèche-cheveux, qui ne fonctionne pas prise qui ne fonctionne pas serviette, déchirée, salle de bain cassée. Cet hôtel n’est pas entretenu.

2026-10-27 • via Nuitee
R
Romain • extended_group • au
5
2026-10-27 • via Nuitee
A
Aurélie • extended_group • fr
6
Très bon emplacement mais cher(pas de piscine contrairement aux photos...)
Pros:

L'emplacement, le petit-déjeuner, l'accueil très agréable de la receptionniste.

Cons:

Découvrir à l'arrivée que la piscine est interdite aux enfants. Les tâches de moisissures-humidité dans l'une des chambres (mur et plafond)

2026-10-26 • via Nuitee
S
Sabine • couple • re
6
C’était sans plus
Pros:

L’emplacement et le personnel est très accueillant

Cons:

C’est vieillot, surtout la salle de bain

2026-10-26 • via Nuitee
L
Leya • couple • fr
10
Pros:

Très belle chambre, avec tout équipé!

Cons:

Netflix ne marchait pas..

2026-10-25 • via Nuitee
D
David BINANT • solo_traveller • fr
2
A eviter
Cons:

Pas de chauffage dans la chambre et pas de remise de surcroit sur ce problème.

2026-10-23 • via Nuitee
F
francois • couple • fr
8
Bien
Pros:

Bien toujours bien préparé et propre

2026-10-22 • via Nuitee
C
Christian • couple • lu
3
It was a lie
Pros:

The location

Cons:

The rooms and the whole place

2026-10-20 • via Nuitee
R
Reinhard • couple • de
4
2026-10-20 • via Nuitee
M
Mickael • solo_traveller • fr
6
Pros:

L accueil.
La chambre.
L'emplacement

Cons:

La douche.
L évier qui coule.
Les prises qui fonctionnent mal

2026-10-18 • via Nuitee
K
kenneth • couple • se
3
Bra läge men dålig standard
Pros:

åt ingen frukost

Cons:

Hissen fungerade inte , stora tvättkorgar placerade i korridor mm , brandlarm utlöstes utan någon inf vad som händer eller hänt .

2026-10-18 • via Nuitee
N
neil • couple • gb
10
Comfortable and ideal for the centre of town
Pros:

Close to centre and easy to find. Comfortable and friendly staff

Cons:

A bit dated

2026-10-18 • via Nuitee
A
Annick • couple • fr
9
2026-10-18 • via Nuitee
B
Brice • solo_traveller • fr
7
Central mais ancien
Pros:

Hôtel bien placé dans le centre de Reims

Cons:

Vétusté de la moquette peu entretenue. Pas de chauffage.

2026-10-17 • via Nuitee
K
Katie • family_with_children • gb
4
Pros:

good location, pet friendly, staff helpful

Cons:

this hotel has seen better days..

2026-10-16 • via Nuitee