Extended Stay America Suites - Syracuse - Dewitt

Hotels
•
Extended Stay America Suites
7.2 (574 reviews)
6630 Old Collamer Road , East Syracuse , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty conditions
Unpleasant odors

Categories

Cleanliness
5.28
Multiple reviewers mentioned unclean conditions, including dirty rooms and unpleasant odors.
Service
9.75
The front desk staff was described as helpful and friendly by some guests.
Location
9.29
Guests appreciated the location, noting its convenience despite other issues.
Room Quality
6.74
Issues with room cleanliness and comfort were highlighted, including bed bugs.
Amenities
5.77
Limited amenities mentioned, including lack of breakfast options and overcrowded garbage.
Value for Money
6.23
Guests found the prices misleading relative to the quality of the hotel.
Food and Beverage
6.28
Breakfast options were reported to be very limited and unsatisfactory.
Overall Experience
8.25
Overall disappointing stay, although a few guests noted positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:24

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a fully equipped kitchen with a stovetop, microwave, and fridge in every room at Extended Stay America - Syracuse. Cook your favorite meals just like at home during your extended stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast that includes breakfast bars, muffins, hot cereal, coffee, and tea. Perfect for guests on the move or those looking for a quick and easy breakfast option.

Convenient Amenities and Services
Benefit from amenities like free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding with extra pillows. Enjoy the flexibility of weekly complimentary housekeeping and the option for daily housekeeping for a fee.

Book your stay at Extended Stay America - Syracuse - Dewitt now to experience comfort and convenience during your longer stay in East Syracuse.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment. Cash is not accepted.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.2
Based on 574 reviews
Cleanliness: 5.28
Service: 9.75
Location: 9.29
Room Quality: 6.74
Amenities: 5.77
Value for Money: 6.23
Food and Beverage: 6.28
Overall Experience: 8.25
B
Brad • extended_group • us
1
Cons:

They called me at 5:36pm on the night our reservation was to happen cancelling it...they said someone decided to stay longer...left us in a bind trying to find another hotel so late in the day....no help from them....I spoken to several people in hotel business and they say they have never heard of such a thing...especially disappointing was that they knew the day before there was an issue but waited til Friday night....I will do my best to pass the word about Extended Stay inn and how they treat their customers

2026-06-11 • via Nuitee
D
Donald • solo_traveller • us
3
Room was ok. A little worn down but not terrible. Front desk Staff was not friendly or welcoming at all. Was not even as
Pros:

Room was ok. A little worn down but not terrible. Front desk Staff was not friendly or welcoming at all. Was not even asked how my stay was when I checked out. And at check-in the front desk was very cold and seemed bother I was there. Landscaping of hotel was terrible. Did not look like grass was cut or flower beds have not been cleared for over a year. Everything was overgrown.

Cons:

Room was ok. A little worn down but not terrible. Front desk Staff was not friendly or welcoming at all. Was not even asked how my stay was when I checked out. And at check-in the front desk was very cold and seemed bother I was there. Landscaping of hotel was terrible. Did not look like grass was cut or flower beds have not been cleared for over a year. Everything was overgrown.

2026-06-11 • via Nuitee
M
Mitchell • solo_traveller • us
1
Stay Away!
Pros:

Nothing.

Cons:

No cups for coffee. Clerk said they had none.

2026-06-08 • via Nuitee
M
Mackey • solo_traveller • us
5
The OWNER needs to re evaluate this hotel and get it right before you lose business
Cons:

Room keys kept screwing up , had coffee but no cups had to use a bowl ,had washer and dryers but no soap available to purchase , I've been to a few extended stays and this was one of the least maintained it's a reflection on the OWNER lawn wasn't even mowed. I will have
to see the extended stays before booking again

2026-06-08 • via Nuitee
S
Sharon • solo_traveller • us
1
2026-06-08 • via Nuitee
R
Reyes • solo_traveller • us
1
Lowest staff
Cons:

When I arrive, I do not send a room despite booking and having a confirmation number and very bad treatment of the staff.

2026-06-08 • via Nuitee
C
Craig Van Batenburg • solo_traveller • us
9
Cheap and Good. Friendly too!
Pros:

Large room. Just needed a quick overnight stay.. Basic with a good bed.

Cons:

For the price. Nothing

2026-06-05 • via Nuitee
H
Hunt • solo_traveller • us
8
2026-06-04 • via Nuitee
A
Armando • solo_traveller • ae
1
BAD EXPRIENCE & SERVICE
Pros:

Nothing

Cons:

The service / Please refer ti the complain addressed to Booking.com

2026-05-31 • via Nuitee
D
Dylan • couple • us
1
It was terrible.
Pros:

Location.

Cons:

This stay was absolutely terrible, worst hotel experience I’ve ever had and I will not be coming back. I would also like to request a refund for my troubles.

Door wouldn't lock properly

No shower curtain

Desk chair was completely torn up

Giant AC unit on a cart was in the middle of the floor when I arrived to the room, I had to push it out of the way to the side against the wall.

Floors were dirty and not vacuumed or cleaned up

Bed blanket (top one) had a black smudge stain on the end of it

Thin blankets and sheets - were not warm at all

Shower head was unstable and not properly secure in the wall, and made a loud whining noise

2026-05-26 • via Nuitee
C
Cynthia • couple • us
1
Unfortunately when I arrived they didn’t have any available rooms even if you had a reservation. To top that off althoug
2026-05-21 • via Nuitee
B
Branca • solo_traveller • us
1
Pros:

It had a small kitchen

Cons:

Umm.. where to begin

2026-05-21 • via Nuitee
E
Ellie • couple • us
1
Don't stay, run, bed bug hotel.
Cons:

When we arrived there was a pile of mattresses out back along with chairs and other furniture. Inside the hotel it had several large holes in the walls and smelled of pot. After checking we looked though the room and found bed bugs.... We immediately left. The front desk was nice about it all and said a refund would be issued immediately. We've been fighting for over a week now to get the refund issued. This was poorly represented by booth the hotel itself and booking.com. We just want our funds back so we can move on and forget the whole experience.

2026-05-15 • via Nuitee
R
Raul • family_with_children • us
1
I've traveled everywhere and have stayed in many hotels/motels, this is by far the worst!
Pros:

Glad you asked. Breakfast was advertised and was critical for my choice but for all the days we were there, not one did they have breakfast. Not even coffee.

Cons:

The smell of cigarettes. The cockroaches in the room. The fact that when I went downstairs to borrow a pen, it took them 5 minutes to actually find one. Not once did they ask about cleaning our room.

2026-05-12 • via Nuitee
D
Daniel • solo_traveller • us
2
scary
Cons:

smelled like marijuana and cigarettes. understaffed. people outside the front door smoking weed. felt unsafe.

2026-05-11 • via Nuitee
M
Mu Lah • solo_traveller • us
4
2026-05-11 • via Nuitee
M
Marie • solo_traveller • us
1
Guess what I have my reservation with a note to let them know I am flying from Boston I have to check in lat when I got
Pros:

Nothing

Cons:

These two secretaries was horrible the smoking was terrible as well

2026-05-10 • via Nuitee
E
ELISHIA • solo_traveller • us
6
2026-05-03 • via Nuitee
B
Barbara • solo_traveller • br
10
2026-05-02 • via Nuitee
S
Short • solo_traveller • us
10
2026-05-02 • via Nuitee