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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Wheelchair accessible
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Visual aids: Braille
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Auditory guidance
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Smoke alarms
Review Highlights
Categories
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Property Description
Fully Equipped Kitchens
Each room at Extended Stay America - Rochester features a fully equipped kitchen, perfect for longer stays. With a stovetop, microwave, and fridge, guests can enjoy the convenience of preparing their meals just like at home.
Complimentary Breakfast
Start your day right with a free grab-and-go breakfast offered at the hotel. From breakfast bars to hot cereal, there's something to satisfy every palate. Enjoy a cup of coffee or tea before heading out to explore Rochester.
Convenient Amenities
With free WiFi, laundry facilities, and upgraded bedding, guests can enjoy a comfortable and hassle-free stay. The 24-hour front desk is always available to assist you, making sure your needs are met promptly.
Book your stay at Extended Stay America - Rochester for a relaxing and convenient experience.
Housekeeping service is offered every 7 days.
For stays of 7 nights or longer, the provided cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more.
Fresh towels and linens can be exchanged at the front desk at any time for a small fee.
All requests for early check-in and late check-out are subject to availability and confirmation by the property.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.
Smoking is allowed in designated areas. For non-compliance USD 250 violation fee is strictly enforced.
Please note that pets will incur an additional charge of USD 25 per day for the first 6 nights, and USD 15 per day thereafter.
An unauthorised pet will incur an additional charge of USD 100, with a maximum of 2 pets per room. Service animals are exempted.
A utility fee of USD 2 per room, per day is applicable and will be charged during the stay..
Please note that the property can only accommodate pets with a maximum weight of 68 kg or less.
If linen (pillow, bedsheet, duvet, towel) is damaged, we will charge a penalty of USD 15 to USD 40, depending on the item.
Unauthorised guests will be charged USD 50 per person per night.
On-site parking is available for USD 25 per night.
The property's reception opening hours are:
- From Monday to Friday, from 09:00 to 22:00.
- From Saturday to Sunday, from 10:00 to 22:00.
Guests arriving outside the property's reception opening hours are advised to contact the property before their stay to arrange their check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: No
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
There was SOMETHING covering the floors and tables that is slippery (both dangerous and disgusting) and brown, so no, it was not drying from being cleaned as I was told. The floor near the fridge had something that had spilled and was not cleaned up. The fridge was not clean. There was only one sheet on the bed (as opposed to top and bottom), no blanket or cup for the bathroom. Checking in took 20 minutes, and that was with nobody in front of me. People yelling in the hall at 1am seemed like the least of the issues. The phone was NEVER answered when I tried to call many times before arrival. THINK TWICE BEFORE STAYING HERE
Location and price
Very unorganized, witnessed staff arguing, someone was in our room after we left and left door wide open!
La privacidad hacia los visitantes
The hotel room wasn't what it should have been my first room given to me was completely dirty and used the staff quickly found another room for me that room was okay but later found trash underneath the side of the bed when I was picking up my shoes nothing major but not something you want to see when you're renting it was supposed to be a clean room the staff in itself was really good very helpful and apologetic when the first room was found dirty
I didn't like the fact that the first room was disgusting and while the staff quickly found me another room that was clean this is something a patron shouldn't face. Secondly I had no access to Wi-Fi I tried calling the desk repeatedly and no answer I tried calling from an outside line no answer I just kind of gave up instead of going down to the desk
Nothing , everything was uncomfortable
Customer service , cleanliness , police called more than once at property, terrible experience
location was convenient
Checking in was totally disjointed.... hotel was overbooked and many unhappy people in the lobby. Room was disappointing and the towels were threadbare and only received one towel.
When we arrive to check in to the hotel, the whole complete staff had walked out and we had to find a new hotel late at night. We were not able to check in at your location.
Nothing
Don't overbook your hotel
The staff and environment
My door has been unlocked for quite some time and I have been waiting for a different room or a new door lock for quite some time now
I couldn’t even check in. Worst, filthiest property ever!
As I said, couldn’t even check in
Hotel has maintenance problems and was not able give us a room.
Front desk closed whole day and signed no vacancy but people booked before months ,nobody answer phones first time in our life
Front desk closed whole day and signed no vacancy but people booked before months ,nobody answer phones first time in our life
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