Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent central location near Old Town, Place Massena and the promenade
Helpful/front-desk staff reported by multiple guests
Generally good and varied breakfast (for many guests)
Roof terrace and convenient proximity to restaurants and transport
Cons:
Dirty/stained carpets, mouldy smell and reports of poor room cleanliness
Rooms small, old furnishings, hard beds and problematic bathroom doors/locks
Poor soundproofing and noise from neighbouring rooms
Amenities inconsistencies: rooftop without drinks, missing bathroom sockets, AC issues; management responses criticised
Perceived poor value/overpriced for the quality; billing/tax issues reported

Categories

Cleanliness
6.5
Multiple reviews call out dirty/stained carpet, moldy smell and poor room odour; several guests report lack of basic toiletries — cleanliness is below expected standard but not uniformly catastrophic.
Service
8.5
Staff are frequently described as helpful and the reception noted positively, but management response to incidents (broken locks, trapped guest) and lack of apologies was criticised — generally good frontline service with shortcomings in escalation/management.
Location
10
Repeatedly praised: excellent central location, very close to Old Town, Place Massena and the promenade — consistently the strongest positive in the reviews.
Room Quality
6.5
Rooms described as small, old, with hard beds, swollen/poorly closing bathroom doors and limited space; some refurbishments noted but overall room condition considered mediocre.
Amenities
7
Rooftop bar and other facilities are present but several guests note shortcomings (no drinks at rooftop, lack of bathroom socket, AC leakage, no place to freshen up late) — amenities exist but execution is inconsistent.
Value for Money
7
Multiple guests felt the hotel was overpriced or overrated for its standard (mentions of paying taxes twice, feeling like an old/quick refresh rather than a full upgrade); some find the location and breakfast justify the cost.
Food and Beverage
8
Breakfast receives mixed-to-positive feedback: several reviews highlight a large, varied and good breakfast, while a few mention poor selection — overall leaning positive.
Overall Experience
8.1
Mixed stay experiences: many guests enjoyed the location, breakfast and helpful staff, but recurrent issues (cleanliness, room condition, management handling of problems) tempered satisfaction — net experience is positive but imperfect.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Panoramic Rooftop View
Experience breathtaking views from our top-floor Rooftop, offering a panoramic sight of Nice's picturesque surroundings. Perfect for a relaxing evening or a romantic sunset.

Modern Amenities
Enjoy contemporary air-conditioned rooms with private bathrooms, flat-screen TVs, and free WiFi access. Elevators provide easy access to all rooms, ensuring convenience for all guests.

Convenient Location
Located in Nice’s pedestrian zone, our hotel is a short walk from popular attractions like Promenade des Anglais and Nice's Old Town. With Massena Tram Stop just minutes away, exploring the city is a breeze.

Book now to indulge in a memorable stay at Mercure Nice Centre Grimaldi.

Important information:

Please note that the room price is based on 2 guests. Maximum occupancy is 2 adults + 1 child under 2 years old.
Extra beds cannot be accommodated in rooms. (see Hotel Policies).

Please note that children under 12 years old can enjoy breakfast for free.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Location

Guest Reviews

7.7
Based on 217 reviews
Cleanliness: 6.5
Service: 8.5
Location: 10
Room Quality: 6.5
Amenities: 7
Value for Money: 7
Food and Beverage: 8
Overall Experience: 8.1
S
Sitz • couple • us
8
It was a nice comfortable stay
Pros:

Good location nice hotel

2026-10-25 • via Nuitee
S
Sitz • couple • us
8
Great location enjoyed the stay
Pros:

Great location

2026-10-25 • via Nuitee
M
Michael • solo_traveller • dk
4
Great location and serviceminded staff but disapointing hotel
Pros:

Location

Cons:

Bed to hard, room old and door not able to close in toilet due to heavy paint, breakfast was really bad with few selections. We paid taxes twice booking.com and in hotel!!!!

2026-10-22 • via Nuitee
S
Simona • family_with_children • ch
5
Tolle Lage, Rest ist ausbaufähig
Pros:

- Tolle Lage, zu Fuss in 5min bei den Restaurants und in 10min beim Bhf oder bei der Tramhaltestelle
- Personal war hilfsbereit

Cons:

- dreckiger Teppich im Zimmer
- sehr ringhörig, konnte Gespräche im Nebenzimmer mithören
- keine Steckdose im Badezimmer
- Rooftop-Bar ohne Getränke (nur Liegen und Stühle/Tische) und keine Sitzkissen für Stühle

2026-10-20 • via Nuitee
J
Jean-Christophe • couple • fr
4
Hotel à fuir
Pros:

Le petit déjeuner propose beaucoup de choix et très copieux, sucré salé, fruit, etc ... parfait !
L'emplacement géographique nous permet d'accéder facilement à la vielle ville et à la ballade des anglais

Cons:

Globalement séjour décevant! la climatisation extrêmement bruyante, le sèche cheveux qui ne fonctionne pas, la porte de la salle de bain et des WC a du mal à se fermer car le bois a gonflé du coup rend la fermeture compliqué et le comble de tout ma femme est restée coincée dans les toilettes du roof-top, verrou cassé. Un technicien a du intervenir pour a final casser la porte, on a faillit rater notre vol car l'opération a durée quasiment 40 mn. A notre grand surprise aucune excuse de la direction aucun mot gentil de leur part, ils n'ont même pas pris de nouvelle à l'issue de cette mauvaise expérience et nous avons appris par une personne de l'entretien qu'il était arrivé la même chose la veille avec une autre cliente et qu'aucune disposition depuis n'avait été prise pour procéder au remplacement du verrou défectueux. Je déconseille cet hôtel je n'y retournerai plus et je suis extrêmement dessus de la gestion des clients . Etonnant pour le standing "théorique" de ce type d'Hôtel du Groupe ACCOR

2026-10-15 • via Nuitee
A
Aram • solo_traveller • am
10
2026-10-11 • via Nuitee
S
Sandra • extended_group • fr
5
Mauvais rapport qualité prix
Pros:

Le petit déjeuner est le gros plus de l’hôtel
Excellent accueil également

Cons:

Nous avons l’habitude de séjourner dans des Mercure et la chambre et meme la deco globale de l’hôtel ressemblait a un ibis. On dirait un ancien hôtel qui a été rafraîchit mais très rapidement. La chambre et la Sdb étaient très petites. Mauvaise insonorisation car nous entendions les voisins a travers le mur mais d’un son très fort… matelas ou sommier a revoir.

2026-10-11 • via Nuitee
F
Faruk • couple • tr
6
Cons:

odalarda çok yoğun küf ve pis bir koku vardı.

2026-10-10 • via Nuitee
A
Ahmet • couple • fr
4
Pros:

Les chambres abîmées trop vieux manquent de savon, bof, bof

2026-09-19 • via Nuitee
M
Marzhan • couple • kz
10
Pros:

Было прекрасное проживание в этом о еле, все рядом!

2026-09-16 • via Nuitee
B
Brigitte • couple • fr
7
Pros:

L’accueil

2026-09-14 • via Nuitee
B
BEKIR • couple • tr
10
2026-09-06 • via Nuitee
K
Khalil • couple • ca
1
Pros:

Nothing

Cons:

Worst hotel ive ever stayed in, stained carpet, cheap linens, very very bad quality iverall, bad smell, no soap

2026-09-06 • via Nuitee
R
Reglin • couple • ca
7
Bien mais trop cher pour l établissement
Pros:

Bien placé ds Nice

Cons:

Chambre petite et pas de changement de draps avec 8nuits et en l ayant réclamé juste une fois

2026-09-03 • via Nuitee
E
Eva • couple • se
3
Överprisat hotell med bra läge!
Pros:

Ok frukost, bra läge.

Cons:

Var fick de sina fyra stjärnor från?? Plastat skydd i sängarna som blir både obehagligt och varmt. Lyhört! AC som läkte så vi fick byta rum, sämre rum till fullt pris. Ingen ursäkt eller avdrag på priset.
Finns ingenstans att tvätta av sig före avfärd om du reser hem sent mer än på en handikapptoalett med pyttelitet handfat.

2026-09-03 • via Nuitee
B
Bertrand • solo_traveller • fr
9
Pros:

Très bien situé proche du vieux Nice, de la place massena et de la promenade des anglais. Dans un quartier plutôt calme

Cons:

Rien

2026-09-02 • via Nuitee
T
Thomas • couple • se
9
En varm härlig vecka i Nice
Pros:

Läget, storleken på rummet och takbaren

Cons:

Clownen var inte min favorit

2026-08-31 • via Nuitee
M
Manfred • extended_group • ch
6
Top Lage für Städtetrip
Pros:

Top Lage für alles !!

Cons:

900.- Euro Depo pro Zimmer bei Anreise, noch nie so etwas erlebt. Viel mehr als die Übernachtung kostete pro Zimmer. Personal am Empfang nicht sehr freundlich. Ausstattung im Zimmer solala……

2026-08-30 • via Nuitee
B
Blerina • extended_group • gb
10
Beautiful
Pros:

Everything. Beautiful location and clean and comfortable, well spaced rooms

Cons:

The terraced bar could be a little better but even as it is I would not fault it

2026-08-29 • via Nuitee
L
ledoux • couple • fr
8
2026-08-29 • via Nuitee