Hyatt Place Richmond - Innsbrook

Hotels
•
Hyatt Place
7.6 (713 reviews)
4100 Cox Road , Short Pump , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and nicely decorated rooms
Friendly staff
Great location near restaurants
Delicious breakfast
Cons:
Rooms not properly cleaned
Outdated facilities
Lack of helpful customer service
Noise issues at night

Categories

Cleanliness
6.3
Mixed sentiments; some rooms not properly cleaned and issues noted.
Service
7.77
Service was friendly, but some guest experiences highlighted a lack of helpfulness.
Location
8.3
Location very convenient; close to restaurants and attractions.
Room Quality
7.76
Rooms were clean and comfortable, but some mentioned issues with renovations.
Amenities
7.29
Breakfast received positive feedback, but overall amenities were lacking.
Value for Money
7.25
Value was appreciated but noted as slightly expensive for the quality.
Food and Beverage
8.29
Breakfast options were positively highlighted as delicious.
Overall Experience
7.86
Overall experience mixed; some guests enjoyed their stay while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:23

Property Description

Convenient Location
Situated near Interstate 64, this Glen Allen hotel provides easy access to major attractions and the Short Pump shopping center just 3.2 km away.

Comfortable Accommodation
Each guest room is equipped with a seating area, refrigerator, and work desk, ensuring a cozy stay for all visitors.

Modern Amenities
Guests can enjoy complimentary WiFi, relax by the seasonal outdoor pool, work out in the fitness center, and utilize the business center for any professional needs.

Book now to experience a perfect blend of convenience and comfort during your stay at our Glen Allen hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 713 reviews
Cleanliness: 6.3
Service: 7.77
Location: 8.3
Room Quality: 7.76
Amenities: 7.29
Value for Money: 7.25
Food and Beverage: 8.29
Overall Experience: 7.86
A
Ainul • couple • us
2
2026-05-29 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-05-28 • via Nuitee
M
Maggie • solo_traveller • us
8
Great stay
Pros:

Great location, rooms up to date and clean.

Cons:

Maybe could use an update in the hallways and elevators. Also, not enough tables at breakfast.

2026-05-25 • via Nuitee
A
Andrea • solo_traveller • bm
8
Great stay and staff were very friendly and accommodating.
Pros:

Breakfast was ok. Not much choice but was satisfactory because I was hungry. Maybe a few more selections could be added to the menu.

Cons:

Everything was fine. If was only there overnight.

2026-05-24 • via Nuitee
T
Tillies • family_with_children • us
10
Exceptional Service and Comfort When We Needed It Most
Pros:

We arrived very early in the morning after a long overnight drive, exhausted and hoping for a bit of rest. We had planned to arrive much earlier, but heavy traffic delays meant we only had a few hours to stay rather than the entire day. Even so, the hotel staff could not have been kinder or more accommodating. They welcomed us with genuine warmth and made the check-in process effortless.

Our room was spacious enough for our family of four, spotless, and wonderfully quiet. The beds were incredibly comfortable — exactly what we needed after hours on the road. Although our stay was short, the experience was still exceptional.

What truly stood out was the staff’s hospitality. They allowed us to enjoy breakfast even though we were leaving nearly an hour before the dining area officially opened. The breakfast selection offered a great mix of hot and cold items — eggs, sausage, bagels, yogurt, breakfast bars, cereal — and the coffee was definitely appreciated after so little sleep.

Even though this was just a quick stopover, the service and comfort made a lasting impression. I would absolutely love to return for a longer stay in the future.

2026-05-22 • via Nuitee
Z
Zora • couple • us
10
2026-05-21 • via Nuitee
G
Ganna • couple • at
9
2026-05-20 • via Nuitee
L
LaDonda • solo_traveller • us
10
Pros:

This was our second time staying at the Hyatt. The staff is always friendly and helpful. I love the way they remember and greet you. The rooms are spacious and comfortable. It feels like home.The location is perfect. Everything is close by. (Food and activities) Whenever I'm in the area, this will be my hotel of choice.

Cons:

I didn't like that my stay was over. I needed one more day. lol, But seriously, we enjoyed our stay.

2026-05-18 • via Nuitee
K
Kiara • couple • us
10
2026-05-14 • via Nuitee
M
Mauricio • family_with_children • us
7
2026-05-14 • via Nuitee
A
Anne Marie • couple • us
9
2026-05-13 • via Nuitee
K
Kelli • couple • us
10
2026-05-12 • via Nuitee
B
Boyd • couple • us
6
Exceptional customer service from staff. Didn’t get any proper rest because there was a dog barking all day and night ti
Pros:

Convenient

Cons:

Rusty and peeling paint on bathroom door hinges

2026-05-11 • via Nuitee
T
Terri • solo_traveller • us
10
2026-05-11 • via Nuitee
A
Andrea • couple • us
4
2026-05-10 • via Nuitee
J
Jennie • solo_traveller • us
10
2026-05-07 • via Nuitee
M
Martinelli • solo_traveller • us
10
Excellent hotel in great location
Pros:

Friendly staff, very comfortable beds and linens, excellent shower head, well appointed and well played out room and delicious breakfast

2026-05-04 • via Nuitee
S
Stephanie • family_with_children • us
10
Pros:

Clean and on top of breakfast

2026-05-04 • via Nuitee
R
Robert • couple • us
9
Nice large room with sofa and tv. Nice breakfast. Front desk very friendly.
Pros:

Good breakfast with lots of options. Egs, sausage, bacon, bread, fruit, and condiment's.

2026-05-03 • via Nuitee
9
9mack • NONE
2
Fair hotel, if it weren’t for the ants
Pros:

Ants in the room, night manager tried to get them taken care of, but were still present in the morning, in much greater numbers. Found them first because they crawled on my child during a diaper change. It was a one night stay for a daytime event, so I mentioned them again at check out and was fairly dismissed by the day manager. The photos are clipped from videos, where it is quite obvious these specs are ants.

2026-05-01 • via Tripadvisor