Hyatt Place Richmond - Innsbrook

Hotels
•
Hyatt Place
7.6 (781 reviews)
4100 Cox Road , Glen Allen , US
+1 804-747-9644

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Clean and nicely decorated rooms
Friendly staff
Great location near restaurants
Delicious breakfast
Cons:
Rooms not properly cleaned
Outdated facilities
Lack of helpful customer service
Noise issues at night

Categories

Cleanliness
6.3
Mixed sentiments; some rooms not properly cleaned and issues noted.
Service
7.77
Service was friendly, but some guest experiences highlighted a lack of helpfulness.
Location
8.3
Location very convenient; close to restaurants and attractions.
Room Quality
7.76
Rooms were clean and comfortable, but some mentioned issues with renovations.
Amenities
7.29
Breakfast received positive feedback, but overall amenities were lacking.
Value for Money
7.25
Value was appreciated but noted as slightly expensive for the quality.
Food and Beverage
8.29
Breakfast options were positively highlighted as delicious.
Overall Experience
7.86
Overall experience mixed; some guests enjoyed their stay while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:23

Property Description

Convenient Location
Situated near Interstate 64, this Glen Allen hotel provides easy access to major attractions and the Short Pump shopping center just 3.2 km away.

Comfortable Accommodation
Each guest room is equipped with a seating area, refrigerator, and work desk, ensuring a cozy stay for all visitors.

Modern Amenities
Guests can enjoy complimentary WiFi, relax by the seasonal outdoor pool, work out in the fitness center, and utilize the business center for any professional needs.

Book now to experience a perfect blend of convenience and comfort during your stay at our Glen Allen hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 781 reviews
Cleanliness: 6.3
Service: 7.77
Location: 8.3
Room Quality: 7.76
Amenities: 7.29
Value for Money: 7.25
Food and Beverage: 8.29
Overall Experience: 7.86
B
Breanna • solo_traveller • us
9
2026-09-19 • via Nuitee
D
Douglas • couple • us
10
2026-09-18 • via Nuitee
K
kurtis • solo_traveller • us
10
2026-09-17 • via Nuitee
H
Holly • family_with_children • us
5
The front desk staff was super friendly! Disappointed in the room. It had a terrible odor!
Pros:

The front desk check in staff was super friendly!

Cons:

The room had a terrible odor! There was BLACK MOLD in the bathroom. The bathroom was dirty, had hair in the shower.

2026-09-17 • via Nuitee
G
Garrett • couple • us
8
Pros:

This was our second stay here, the rooms are cozy, beds and couch are comfortable. The water pressure is phenomenal in the shower.

2026-09-16 • via Nuitee
K
karen • extended_group • us
9
Great layout and rooms were quite comfortable.... though the shower and toilet are a bit tight.
Pros:

The layout of the room was very well designed except the toilet and shower room was very small and tight. A bit awkward for getting in and out with the door and we are not large people. It was nice to have coffee in the lobby and breakfast was good.. but not the excellent that you advertise in the elevator and on-line.

Cons:

I mentioned above.

2026-09-12 • via Nuitee
W
William • couple • us
9
Although we had to change rooms because of air conditioning. Stay was good
Pros:

Breakfast was good, but ended to soon

Cons:

Breakfast end time

2026-09-11 • via Nuitee
T
Tamika • solo_traveller • us
10
2026-09-09 • via Nuitee
D
Diane • couple • us
10
Updated, clean and comfortable. Great location for dining options
Pros:

Clean and bright

Cons:

N/a

2026-09-08 • via Nuitee
L
Ladreaka • family_with_children • us
9
2026-09-06 • via Nuitee
M
mckown • solo_traveller • us
10
Kings of comfort
Pros:

What's to say very nice will tell everyone

Cons:

Everything

2026-09-06 • via Nuitee
G
Greg • couple • us
7
We would stay again, but would find out more about extra charge.
Pros:

Breakfast was ok. Would stay again.

Cons:

They said extra $15 would be added to charge if they said we used something or took something. We had no idea what that meant.

2026-09-05 • via Nuitee
A
Alfred • solo_traveller • us
10
2026-09-02 • via Nuitee
M
Michael • couple • us
10
Everything was great.
Pros:

Everything was great!

2026-09-01 • via Nuitee
S
Sharnice • couple • us
8
2026-09-01 • via Nuitee
E
Ellen • couple • us
10
Pros:

The varied assortment at breakfast was good. The room was very clean and modern.

Cons:

The breakfast wasn't that tasty. The eggs, sausage and waffle bits were dry and overcooked. Called the day prior to our arrival numerous times and no-one answered the phone. It just rang and rang. Aug.29t all afternoon.

2026-09-01 • via Nuitee
J
James • solo_traveller • us
10
2026-08-31 • via Nuitee
J
Judith • couple • us
8
Pros:

Great facility. Clean and comfortable room.

Cons:

The early morning coffee (6:00 am) was cold and left over from the night before.

2026-08-28 • via Nuitee
F
Frank • couple • us
10
Wonderful
Pros:

N/A

Cons:

N/A

2026-08-27 • via Nuitee
A
Anna Maria • family_with_children • us
9
Really comfortable and clean. The staff was friendly and hard-working. A real pleasure. Great value
Pros:

Pretty much everything was great! The room was larger than I expected, the breakfast spread was amazing, and everything seemed very well maintained and cared for.

Cons:

The space in the bedroom designated for the toilet and tub was a little too small for the fixtures. The door came within an inch of the toilet when opening/closing the door. This seemed odd when the room overall was incredibly spacious--why not allow a couple more inches of breathing space for the toilet/shower?

2026-08-27 • via Nuitee