Crystal Inn Hotel & Suites - Salt Lake City

Hotels
9 (3906 reviews)
230 West 500 South , Salt Lake City , us
+18013284466

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Kind and responsive staff
Ideal location
Good breakfast options
Cons:
Cleanliness issues
High pet fees
Uncomfortable bed and pillows

Categories

Cleanliness
7.96
Several reviews mentioned cleanliness issues, including hair on the beds and a moldy bathroom.
Service
9.93
Numerous reviews praised the staff for being accommodating, welcoming, and responsive.
Location
9.47
Multiple mentions of ideal location for visiting attractions and access to transport.
Room Quality
8.42
Mixed feedback with some mentioning comfort issues, especially with beds and pillows.
Amenities
8.45
Some positive remarks about amenities like breakfast and pool, but issues with comfort.
Value for Money
8.91
Comments on high pet fees impacting perceived value, but overall value seen as good.
Food and Beverage
9.46
Breakfast options were frequently highlighted positively by reviewers.
Overall Experience
9.43
Most reviewers expressed high levels of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:44

Property Description

Luxurious Amenities
Indulge in the indoor pool, sauna, and hot tub at Crystal Inn Hotel & Suites – Salt Lake City. Relax and rejuvenate during your stay with us.

Modern Comfort
Enjoy the convenience of free WiFi, flat-screen cable TV, and contemporary furnishings in every room. Experience a seamless blend of style and functionality.

Convenient Location
Located just 15 minutes from Historic Temple Square and the airport, our hotel is the perfect base for exploring Salt Lake City. Book now and experience the best of what the city has to offer at Salt Lake City – Crystal Inn & Suites.

Important information:

100USD covers up to two pets for a stay of up to seven days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 3906 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 9.43
D
Didier • solo_traveller • fr
3
Pros:

La chambre

Cons:

Très mauvaise gestion de la crise. De nombreux adolescents en séminaire s’accaparent l’hôtel, la piscine est inaccessible, le petit déjeuner c'est la foire et les parties communes des pistes d'athlétisme. La direction avisée ne reagit que 3 jours plus tard quand j'offre mes protections d'oreilles anti bruit à la direction. On n’a pas dormi avant 1h du matin pendant 3 nuits. Sur 4 c'est pas mal. La Direction ne nous a meme pas recu. Aucune compensation ne nous a été proposée. Un scandale. Nous ne reviendrons pas et ferons en sorte de le faire savoir.

2026-07-04 • via Nuitee
Y
yuan • couple • us
10
2026-07-04 • via Nuitee
A
Alida Marina • couple • ar
9
Excelente estadía antes de comenzar la visita a los Parques Nacionales cercanos
Pros:

La ubicación excelente. La amabilidad del personal. La relación costo / servicio es muy buena.
El transfer permanente al aeropuerto

Cons:

Las instalaciones son un poco antiguas

2026-07-02 • via Nuitee
A
Alan • extended_group • au
10
Pros:

Great staff and breakfast

2026-07-02 • via Nuitee
S
Susan • family_with_children • us
9
Great hotel with great breakfast
Pros:

It was very clean, quiet and was in a great location.

Cons:

Nothing

2026-07-02 • via Nuitee
M
Michelle • couple • us
8
2026-07-01 • via Nuitee
N
Nomadbobby • solo_traveller • us
8
2026-07-01 • via Nuitee
J
Jennifer • family_with_children • ca
8
Pros:

We were travelling with our 4 months old and the hotel shuttle wasn't able to accommodate us to and from the airport. We mentioned it kindly the night before we checked out and they offered to call a Lyft for us that'll take us with the baby to the airport on the house. It was very generous of them.

Additionally, I had to travel back with some pumped breastmilk and had some ice packs that's required some freezing overnight. They were so kind to help me with that which made the transport of my breastmilk back home so much easier. No milk was wasted.

Cons:

Wifi kept on cutting and disconnecting. We needed to reconnect every 5 minutes.

2026-07-01 • via Nuitee
J
Jane • couple • us
8
2026-07-01 • via Nuitee
N
Nancy • family_with_children • us
9
we are enjoy the breakfast !!
Pros:

everything

2026-07-01 • via Nuitee
L
Linda • couple • us
8
Great hotel with all the basics you want, good service, not any flash or extras you don’t need. Very good price compared
Pros:

It had everything that we needed, was very clean, had free coffee/tea all day, was quiet, nice little pool/hot tub/sauna, free parking, short walk to Starbucks

Cons:

The immediate surrounding area isn’t that nice but it seems mostly safe

2026-07-01 • via Nuitee
E
Emily • solo_traveller • us
10
Pros:

Clean, spacious, affordable, included breakfast

Cons:

Downtown but slightly removed

2026-06-30 • via Nuitee
D
Deborah • solo_traveller • us
9
2026-06-30 • via Nuitee
M
Marie • couple • us
10
2026-06-29 • via Nuitee
L
Lisa • family_with_children • us
8
2026-06-29 • via Nuitee
M
Matthew • couple • us
10
Good value comfortable stay near the heart of Salt Lake City
Pros:

Very comfortable hotel with free parking, breakfast and pool on edge of downtown

Cons:

A/c a little loud

2026-06-29 • via Nuitee
H
hermine • couple • nl
9
2026-06-29 • via Nuitee
P
Patrick • couple • nl
8
2026-06-29 • via Nuitee
A
Asher • couple • il
9
2026-06-28 • via Nuitee
A
Artur • family_with_children • am
7
2026-06-28 • via Nuitee