Crystal Inn Hotel & Suites - Salt Lake City

Hotels
9 (3784 reviews)
230 West 500 South , Salt Lake City , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Kind and responsive staff
Ideal location
Good breakfast options
Cons:
Cleanliness issues
High pet fees
Uncomfortable bed and pillows

Categories

Cleanliness
7.96
Several reviews mentioned cleanliness issues, including hair on the beds and a moldy bathroom.
Service
9.93
Numerous reviews praised the staff for being accommodating, welcoming, and responsive.
Location
9.47
Multiple mentions of ideal location for visiting attractions and access to transport.
Room Quality
8.42
Mixed feedback with some mentioning comfort issues, especially with beds and pillows.
Amenities
8.45
Some positive remarks about amenities like breakfast and pool, but issues with comfort.
Value for Money
8.91
Comments on high pet fees impacting perceived value, but overall value seen as good.
Food and Beverage
9.46
Breakfast options were frequently highlighted positively by reviewers.
Overall Experience
9.43
Most reviewers expressed high levels of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:44

Property Description

Luxurious Amenities
Indulge in the indoor pool, sauna, and hot tub at Crystal Inn Hotel & Suites – Salt Lake City. Relax and rejuvenate during your stay with us.

Modern Comfort
Enjoy the convenience of free WiFi, flat-screen cable TV, and contemporary furnishings in every room. Experience a seamless blend of style and functionality.

Convenient Location
Located just 15 minutes from Historic Temple Square and the airport, our hotel is the perfect base for exploring Salt Lake City. Book now and experience the best of what the city has to offer at Salt Lake City – Crystal Inn & Suites.

Important information:

100USD covers up to two pets for a stay of up to seven days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 3784 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 9.43
A
Andrea • couple • gb
7
Great break
Pros:

Great location. Free shuttle bus from station to hotel & to airport.

Cons:

Cold shower on the first morning

2026-05-23 • via Nuitee
M
Mariana • family_with_children • us
10
2026-05-23 • via Nuitee
Y
YIXUE • solo_traveller • cn
4
Pros:

位置不错，有早餐，员工也友好

Cons:

卫生条件太差，床铺压根没换新单子，我们入住时发现床上好多头发。沟通后给我们换了房间，但隔壁开了一整晚电视，吵的睡不着，戴了一晚上耳塞

2026-05-22 • via Nuitee
R
Robyn • solo_traveller • us
9
Always a welcoming stay
Pros:

I’ve stayed several times- the staff are amazing! Breakfast is really good with a lot of options; pool & hot tub are clean. Has all you need.

2026-05-22 • via Nuitee
Q
QIAN • solo_traveller • cn
9
Pros:

房间面积大，干净整洁，员工服务热情，位置也不错。

2026-05-22 • via Nuitee
F
Filip • family_with_children • pl
9
2026-05-21 • via Nuitee
C
Chace • solo_traveller • us
5
You get what you pay for
Pros:

It was easy to get checked in and they offered a breakfast The shower got very hot and they had a refil station for water.. pet friendly.

Cons:

The walls are a little more thin so you can hear your neighbors or at least we did. I wasn't a big fan of the sinks being separated from the bathroom and the pillows melted into nothing when you sleep on them. The area had a lot of homeless people and made us worried about our car. They also gave us a warning to take everything out of the car and that they were not liable if anything got stolen or broken into. Didn't make me feel safe at all.

2026-05-21 • via Nuitee
Z
Zuzanna • couple • pl
9
Bardzo polecam. Różnorodne i dobre śniadanie :)
Pros:

Duży pokój, wygodne łóżka i funkcjonalność

Cons:

Na basenie było chłodno

2026-05-20 • via Nuitee
A
Aude • couple • fr
8
Un très bon hôtel avec de grande chambre , une piscine chauffée et un petit déjeuner avec beaucoup de choix.
Pros:

La chambre était vraiment très grande.

2026-05-19 • via Nuitee
V
Vera • solo_traveller • de
7
Pros:

Gutes Frühstück, gute Lage. Für eine Nacht völlig okay

2026-05-19 • via Nuitee
S
Shay • family_with_children • us
7
2026-05-18 • via Nuitee
I
Ingo • couple • de
8
2026-05-17 • via Nuitee
R
Robert • solo_traveller • us
10
2026-05-16 • via Nuitee
N
Noe • solo_traveller • us
9
2026-05-15 • via Nuitee
T
Tiana • couple • de
8
2026-05-15 • via Nuitee
L
Loic • solo_traveller • fr
8
Pros:

A quelque minutes du centre ville, des transport en commun et des voitures de location

Cons:

Hotel assez ancien mais suffisant pour dormir

2026-05-13 • via Nuitee
N
Nathalie • couple • ca
10
2026-05-13 • via Nuitee
C
Cheyenne • family_with_children • us
7
2026-05-12 • via Nuitee
T
Túrabarátok • solo_traveller • hu
9
2026-05-12 • via Nuitee
B
Braden • couple • us
10
2026-05-11 • via Nuitee