Crystal Inn Hotel & Suites - Salt Lake City

Hotels
9 (3945 reviews)
230 West 500 South , Salt Lake City , us
+1 801-328-4466

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Kind and responsive staff
Ideal location
Good breakfast options
Cons:
Cleanliness issues
High pet fees
Uncomfortable bed and pillows

Categories

Cleanliness
7.96
Several reviews mentioned cleanliness issues, including hair on the beds and a moldy bathroom.
Service
9.93
Numerous reviews praised the staff for being accommodating, welcoming, and responsive.
Location
9.47
Multiple mentions of ideal location for visiting attractions and access to transport.
Room Quality
8.42
Mixed feedback with some mentioning comfort issues, especially with beds and pillows.
Amenities
8.45
Some positive remarks about amenities like breakfast and pool, but issues with comfort.
Value for Money
8.91
Comments on high pet fees impacting perceived value, but overall value seen as good.
Food and Beverage
9.46
Breakfast options were frequently highlighted positively by reviewers.
Overall Experience
9.43
Most reviewers expressed high levels of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:44

Property Description

Luxurious Amenities
Indulge in the indoor pool, sauna, and hot tub at Crystal Inn Hotel & Suites – Salt Lake City. Relax and rejuvenate during your stay with us.

Modern Comfort
Enjoy the convenience of free WiFi, flat-screen cable TV, and contemporary furnishings in every room. Experience a seamless blend of style and functionality.

Convenient Location
Located just 15 minutes from Historic Temple Square and the airport, our hotel is the perfect base for exploring Salt Lake City. Book now and experience the best of what the city has to offer at Salt Lake City – Crystal Inn & Suites.

Important information:

100USD covers up to two pets for a stay of up to seven days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 3945 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 9.43
D
Diogo Elias • family_with_children • br
7
2026-07-25 • via Nuitee
D
Douglas • solo_traveller • us
10
2026-07-25 • via Nuitee
A
Alida Marina • couple • ar
9
Excelente ubicación, atención del personal y buena relación precio calidad
Pros:

El personal muy amable y la ubicación inmejorable.
Shuttle desde y hasta el aeropuerto

Cons:

En el desayuno podrían tener algún alimento para los que tienen dieta especial.
El resto todo muy bien

2026-07-25 • via Nuitee
T
T • solo_traveller • nl
9
2026-07-24 • via Nuitee
F
Filippo • extended_group • it
5
Pros:

Helpful staff.

Cons:

The room was not clean enough, the shower drain was not working properly . Old beds.

2026-07-24 • via Nuitee
A
alexandra • family_with_children • fr
9
2026-07-23 • via Nuitee
G
Girstė • solo_traveller • nl
10
Pros:

We enjoyed the swimming pool and sauna. The breakfast was good, plenty of choice. The airport shuttle was convenient. Friendly staff. We'd stay here again!

Cons:

No tea available in the room, only coffee.

2026-07-23 • via Nuitee
J
Johana • family_with_children • ve
9
2026-07-23 • via Nuitee
M
Maria • extended_group • us
9
2026-07-22 • via Nuitee
D
Darryl • couple • us
8
Good price for the hotel and good location and free shuttle service
Pros:

Centrally located. Good free airport shuttle service. Super friendly staff!! Good price

Cons:

It’s an older property, although very clean.

2026-07-22 • via Nuitee
J
Jack B • couple • us
10
Excellent stopover with airport shuttle
Pros:

Breakfast, room, location. This Crystal hotel is walking distance from one of the great dining districts in the US. After RV camping for 10 days we REALLY enjoyed the water pressure in the shower.

Cons:

That we only had one night to spend there.

2026-07-22 • via Nuitee
H
HELOISE • family_with_children • us
8
Pros:

Nice hotel, spacious rooms, nice location, good variety for breakfast.

2026-07-21 • via Nuitee
F
Frank • extended_group • nl
10
Great start of our holiday
Pros:

Great value for the money. Very friendly and polite personnel. Happy with the airport shuttle.

2026-07-21 • via Nuitee
J
julie • solo_traveller • fr
8
Très bien
Pros:

La piscine chauffée, la possibilité d'avoir des chaises longues dehors, le petit déjeuner, la chambre était confortable pour 4. Nous étions que de passage pour 1 nuit, c'était très bien.

Cons:

Ras

2026-07-21 • via Nuitee
C
Christoph • solo_traveller • de
9
2026-07-20 • via Nuitee
E
Elizabeth • family_with_children • us
10
2026-07-20 • via Nuitee
S
Swany1978 • Solo travel • Windsor, Colorado
10
Blown Away
Pros:

This place was wonderful and a great value!! Room was clean, bed was comfy, and the pool area even had a 6-8 person sauna that was hot and very much needed :-). Best of all was the service. I forget her name but she was a Polynesian woman that had been there for years and she picked me up from the airport, checked me in, and was smiles and kindness the entire time. There’s a taco place out behind the hotel and a brewery down the street with decent food. I’ll be back!!

2026-07-19 • via Tripadvisor
E
Eyal • solo_traveller • il
10
Pros:

We got wonderful Service and very comfortable room.

Cons:

Non

2026-07-19 • via Nuitee
K
Katherine • couple • us
8
2026-07-19 • via Nuitee
A
Ami • solo_traveller • il
8
2026-07-19 • via Nuitee